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July 1, 2009 9:00 AM PDT

Gmail labels get higher placement, drag-and-drop

by Tom Krazit

Starting Wednesday, Gmail users will find their labels farther up the left-hand side of their screen.

(Credit: Google)

Google is rolling out another tweak to its Gmail user interface that makes its labels behave a little bit more like folders.

Gmail has never used folders, at least in the traditional sense of the familiar classification system used by other e-mail clients. Instead, it encourages users to "label" messages with notes like "Work" or "Travel" instead of putting them away in folders, which has the primary benefit of allowing a single message to be given multiple labels and therefore appear in multiple categories, rather than having to decide whether the itinerary for a business trip should go in "Work" or "Travel."

But earlier this year, Google acknowledged that traditional e-mail users were treating the labels like folders anyway, and it began allowing them to hit a "move to" button to label a message and store it away. A further tweak being rolled out Wednesday moves a Gmail user's list of labels from the lower left-hand corner of the navigation screen to the upper left-hand corner, right underneath the usual labels such as "Inbox" and "Sent Mail," where they will look just like a traditional list of folders.

The concept of labeling isn't going away, said Todd Jackson, Gmail product manager. "We wanted to add some functionality that would make labels more useful for people used to folders," he said in explaining some of the changes.

The primary addition is the ability to drag and drop messages using the mouse "into" labels. If you were pretending that the labels were folders before Wednesday's tweak, you had to use the "Move to" button at the top of the screen to label, and then archive a message to get it out of your in-box. You can also drag a label onto a message, rather than using the "Label" button at the top.

And now that the list of labels has been moved up, pushing the chat list down, Google has minimized the number of labels that appear in the default list as to not push the chat bar down too far. For those who have dozens of labels in use, clicking on the "more" button will bring up the additional labels without going to a different Web page, and the number of labels shown in the default view can be set by the user.

The changes forced Google to kill its first Gmail Labs project: right-side labels, although dozens remain. Google is moving everyone on Gmail to the new design as of today.

Tom Krazit writes about the ever-expanding world of Internet search, including Google, Yahoo, online advertising, and portals, as well as the evolution of mobile computing. He has written about traditional PC companies, chip manufacturers, and mobile computers, spending the last three years covering Apple. E-mail Tom.
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Add a Comment (Log in or register) Showing 1 of 2 pages (25 Comments)
by gopnick July 1, 2009 9:21 AM PDT
Old habits die hard. Google was right in both cases: (1) to try to move its user base forward and (2) to accommodate the user when it became apparent that nothing would change.
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by hmdz105 July 1, 2009 9:24 AM PDT
Gmail= the best!
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by zmjman08 July 1, 2009 9:36 AM PDT
awesome
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by fredtheviking July 1, 2009 9:41 AM PDT
I don't see why labels can't work both ways. It is a stretch for a label to have a parent label (or even better a label hierarchy). I think having both features are useful.
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by JohnLudlow July 1, 2009 9:45 AM PDT
Hmmm.... Personally I'd rather get rid of the chat box altogether and see all my labels (I have about 40 labels linked to filters and no-one I know uses chat so it's useless to me).

Maybe I'll suggest it as a Lab feature if they neglect to make it available.
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by dr_pardee July 1, 2009 9:52 AM PDT
Bring Back Right-Side labels A Sap. This sucks. Totally ruined my Feng shui.
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by BIGELLOW July 1, 2009 10:22 AM PDT
@JohnLudlow,

There is already a link at the very bottom of Gmail that says "turn off chat". So, you're halfway there. Also, Google claims that you can decide which labels show and which ones are hidden. If this is completely true, perhaps there will be a way to make all labels visible. But, for instance, maybe there will be a way for you to "hide" the Chats link that normally appears in the left under Starred, since you don't use it.
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by Tom Krazit July 1, 2009 11:09 AM PDT
If you want to preserve chat, you can also move the chat box to the right side with a Gmail Labs widget, which would let you edit your labels preferences in the Settings tab to show everything without interfering with the chat box.
by JohnLudlow July 2, 2009 3:14 AM PDT
@Tom:

Um, I was under the impression right-side gadgets had been disabled. Besides, I don't really want to preserve chat - I don't use it at all.

Anyway, they let you show all labels, which pushes Chat to the bottom of the screen where it's not in the way. When I wrote my above post my account hadn't recieved the updates yet, so I couldn't see it. So it's not ideal (I'd still like a little more choice how it's laid out for *my* account, but hey, that's web-based email for you, right?) but it's "good enough".

I'm now trying to work out if the drag-drop is all that useful. An improvement, I think, but it doesn't always work the way you might think. You can drag-drop a label onto a mail that you have open, but as far as I can see only onto the label area at the top, and you can't drag drop a label on to the list at all.
by Brent212 July 1, 2009 12:13 PM PDT
Now if only they'd allow you to respond to an email without indenting the previous email with ">"s, maybe I wouldn't have to use a third party client to access gmail.
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by gshappell July 1, 2009 12:17 PM PDT
I understand the logic of the move, but not a big fan of it. Now i have a bunch of stuff on the left hand side and have a long web page due to all the items.
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by loose_screw July 1, 2009 2:54 PM PDT
Dammit, I hate this! I liked having my Google Calendar appear above my labels, and now I can't see my calendar applet if I expand all my labels! SUCK!
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by foxontherock July 1, 2009 3:32 PM PDT
With labels back on the left, I do not see my gmail gadget (remember the milk + our own gadget created for aceproject.com). What is that ? Please bring back the labels on the right side ! There's a lab gadget called "Add gadget by url"... we can't really use it if the labels are on the left side.
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by mesuth July 1, 2009 7:08 PM PDT
There must be an option to show labels with unread messages before the remaining labels.
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by hankthedwarf July 2, 2009 1:12 AM PDT
I like this move a lot, but they need to make the entire row of each email listing draggable. Having to focus the mouse cursor directly on that little nub on the end is a waste of time and annoying.
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by insta-vista July 2, 2009 8:00 AM PDT
**My comment is similar to hankthedwarf's --- it relates to the same need for easy, safe human manipulation of screen pixels.
**Drag-and-drop is great (I've been wanting this since I started using Gmail years ago) -- it just needs to have BIGGER SPACES to drag and drop into.
**For starters, it would be nice to choose whether the labels list appears as "list, small icon, or large icon."
(At least, have on option to make all the labels double in size so that each takes up two lines of stardard text.)
**Next, it could be turned into visual paint-pots or "baskets" to toss messages into.
**To make it yet safer, the computer might automatically doublecheck you if you hit a 'rim area' because you might have meant to send/drag it to a neighboring basket.
**I was trying to post these comments in Google's own discussions, and couldn't easily find the appropriate place to discuss this.
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by deep42 July 2, 2009 8:33 AM PDT
Apparently, very many users (including myself) did not like this change.
There are numerous threads on the Gmail support site in which users demand the reimplementation of the right-side labels option and give hundreds of reasons for which it was better before. Hopefully, Google will not ignore their requests.
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by loose_screw July 2, 2009 10:16 AM PDT
Hopefully!!!!
by Ryan_Phx July 3, 2009 8:41 AM PDT
Labels were the main reason I never used Gmail--they require more effort to manage than just dragging a message into a folder where I know where to find it. Since obviously some people (although hardly the majority, judging by Google's reaction) seem to like the other way, I wonder why Google can't just offer a choice of two interfaces? Yahoo does--there's the "Classic" and now the "New" interface. Heck, Google lets you customize the layout of Google News, why can't they do the same with Gmail?
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by uribs July 3, 2009 12:32 PM PDT
My better Gmail2 addon for firefox is broken now... I don't like it at all
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by 3thom July 5, 2009 9:00 AM PDT
I have over 200 labels - not being able to have them on the right side as well as not being able to use "Folders4Gmail" makes Gmail unusable for me.

The "Folders4Gmail" GreaseMonkey script gives you the set/subset categorization that all human brains thrive on, as well as overcomes the flaws of message storage folders.

The folder paradigm gets a lot correct with regards to categorizing many pieces into sets/subsets where the only failing of folders is that a single message can only be in a single folder.

The drag and drop feature is nice, but I don't have time to drag & drop 500 email messages a day. And if I need to confirm if a branch office backup fired off and finished correctly - I previously had those emails automatically labeled by filters and archived to get them out of the Inbox - they would be labeled by a label that looked like this: AdminNotify/Bkups/BranchLocation. I used to be able to quick click through and eyeball all my AdminNotify email categorically - not any more.

I had retired Outlook - and even retired Thunderbird - to be a completely cloud based email user - until Google surprisebuttsexed my email. Thanks Google for a solution that doesn't scale!!!!!!
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by KBKK July 6, 2009 5:35 AM PDT
why really why would a company like Google that is trying to make life more customizable make gmail more rigid. having all the stuff on the left side where you cannot see all the boxes, calendar etc...

Labels were great on the right because I could see them while being at the top of the page. whereas now ev everything is congested at the left, inbox.....sent.......labels. I don't get this one at all , its stupid

like never before from these whiz kids. the drag thing, no big deal nothing new and labeling something was always easy anyway i dont think dropping makes it much easier.


Google what the hell are you smoking these days?????????
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by renicky July 6, 2009 9:56 PM PDT
I agree! I am so frustrated at not being able to see my calendar! I've always thought Gmail decisions were based on usability testing, but I don't think this idea was thought out well... at all.
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