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June 14, 2009 9:01 PM PDT

Adobe makes Acrobat.com a business with paid accounts

by Josh Lowensohn

Adobe is taking Acrobat.com out of beta on Monday, and turning it into a business with paid user accounts. The service, which has more than 5 million registered users will retain its free version, however there are now usage limitations on certain features which can be unlocked by upgrading to one of the two new premium plans. These can be purchased on a monthly or yearly basis and cost $14.99 or $39 a month, or $149 or $390 a year respectively.

The "premium basic" plan allows for 10 PDF conversions per month, as well as up to five meeting participants though Adobe's ConnectNow tool. The "premium plus" plan dials that up to unlimited PDF conversions, and meetings with up to 20 users. Both premium plans also gain phone and Web support. In comparison, free users will only be able to convert five PDFs, and connect with two people at once in ConnectNow, which is just one less connection than users were able to have during Acrobat's beta period.

Along with the move to paid accounts, Acrobat.com is getting a new collaborative app called Tables that handles basic spreadsheets. Just like Buzzword, Adobe's online word processor, this lets multiple users work on a spreadsheet at once, as well as track revisions and roll back to earlier versions.

Tables may not have as many features as some more established online spreadsheet tools, but Adobe is promising to get it there.

(Credit: CNET)

In a call with CNET News last week, Eric Larson, who is Adobe's director of product management and marketing for Acrobat.com, told me that Tables is not quite ready to replace Microsoft's Excel, which is why it's being rolled out in Adobe's Acrobat Labs section first. Larson did stress, however, that it will allow users to do things Excel can't, like see where other people are on the document, and provide a subtle warning when users are making a visual change that will affect others.

Little things that users are used to doing in normal software, like changing column width or sorting order, yields a small warning message that tells them to think twice if there are other people working on it at the same time. It also provides the option to switch to "private view," which lets users make edits without the changes going live to the main document. Adobe is hoping this type of work flow will cut down on the e-mail overload, and versioning problems that typical office software creates.

I gave the tool a spin over the weekend, and for basic spreadsheet tasks it's quite nice. Unlike Google Docs, which opens up to a sea of white cells, Tables opens up to just three columns and five rows which can be expanded one at a time. It's also incredibly responsive, letting you re-organize, and snap around columns and individual cells as if you were using desktop software.

Included are a wide range of formulas, however there is not yet a way to reference individual cells, which may be a show-stopper for some financial applications. You can, however reference entire columns.

Will this be enough to woo users to pay up who were previously getting some of these things for free? Adobe seems to think so, and is still allowing users free and unlimited access to Buzzword, Presentations, and now Tables. The big thing that changes with today's news is an expansion of the the services that let you share what you've created with these free tools, either by converting files, or talking about them in the live meeting solutions.

Adobe is eventually hoping to get Acrobat.com beyond the browser and get its AIR application up to parity, so that users will be able to use these same apps, and access their work off the browser. The company is also trying to get people access to these files and applications on mobile devices, where they'll be able to make edits and even create new documents, although this isn't coming until later this year.

Following that, Adobe is working on an upgrade to its PDF technology that will show others when a change has been made by anyone else who is collaborating on it. When it finds that out, it gives them the option to update to the newer version, similar to what happens when a developer makes a change to a software application.

With Acrobat.com, Adobe is coming a little late to a game that Google, Zoho and ThinkFree have been running for years, and that Microsoft is set to join very soon. What may make the difference is that Adobe can work these products very deeply into other pieces of its software. Whether that ends up being a liability compared to competing solutions that remain Web-only is unclear.

Josh Lowensohn writes for Webware.com, CNET's blog about Web applications and services. E-mail Josh, or follow him on Twitter at http://www.twitter.com/Josh.
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Add a Comment (Log in or register) (15 Comments)
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by ewelch June 14, 2009 9:26 PM PDT
Dream on Adobe.
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by AvatarXone June 14, 2009 10:52 PM PDT
This is only really competing with Google , thinkfree and zoho. they will be the ones finding the need to battle it with Adobe. Office Web will just crush anything on its path since it is launching with a online one note version, perfect office 2003-2007 integration and it also got Office Live as the bridge between them. that is without adding the extra integration you can have with Microsoft Online Services for that matter in the case of the enterprise adopting it. i do see adobe offering interesting and powerful enough to be a pain for Google, Zoho and thinkfree to battle thanks to the amount of services Acrobat.com actually entails right now alone and because Adobe does got the enterprise and office DNA needed to raise hell against Google, Zoho and thinkfree.
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by dabbleboard June 15, 2009 12:36 AM PDT
I bet a bunch of our startups are competing at some level with Acrobat.com (<a href="http://almostmeet.com">ours</a> competes with ConnectNow). Adobe is becoming quite a formidable competitor in the web space. I'm a little relieved by their pricing; it's not cheap enough to kill all competition.
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by mikehill33 June 15, 2009 3:41 AM PDT
Worthless. Adobe is so far off the mark on the experience of their products, they are the GM of the software world.
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by tenbosch June 15, 2009 6:29 AM PDT
They need to buy the domain acrobot.com as well. My bad!
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by worried1 June 15, 2009 6:43 AM PDT
With all the free methods to work togather why would you want to pay $14 or $40?
PDF documents are OK but is it worth the price just use the free office products available. I for one am tired of getting PDF forms that can not be modified for free if you want me to fill in a form then do not use PDF.
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by BtmnHatesRbn June 15, 2009 6:49 AM PDT
Using Mac OS X, I have no need for any of Adobe's Acrobat-related products. To convert anything to PDF, I just Print, choose Print as PDF and voila, I'm done. Then I just e-mail that to people.
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by Renegade Knight June 15, 2009 7:18 AM PDT
Unsing Windows, you also have no need of any of Adobe's products. However OS X rather sucks are it's PDF implementation (haven't used the print option yet) and it was worth installing the real thing. Ditto on the 3rd party PDF apps on windows. So far for reading a PDF, nothing beats Adobe (that I've found).

That all said, I'm stick of Adobe's boalt and crapware. They installed adobe.com on my PC when I don't want it, don't use it, and would rather never look at it. I activly avoid extra installs and still got stuck with it. As for as the rest of the boat and crap, it's almost as bad as iTunes.
by liquidmetalband June 15, 2009 7:41 AM PDT
This is somewhat of a joke. Why would you pay for a PDF conversion when there are many tools out there that already do it for free?
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by paultran888 June 15, 2009 9:27 AM PDT
If you have ideas for Acrobat.com, please post them on their Ideas Portal: http://ideas.acrobat.com.
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by clearair43 June 15, 2009 9:38 AM PDT
I've been waiting for this for 6-8 months.

ConnectNow screensharing is the hidden gem in this suite.
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by Aaron Kempf June 15, 2009 10:20 AM PDT
connectnow screensharing-- uh this has been built into windows for the past 10 years, it's called 'remote control' in Remote Desktop.
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by kralimarko June 15, 2009 11:18 AM PDT
Remote desktop is windows only and it is only that - remote desktop. It does not support video or audio. You can't save the meeting for later view and so on. ConnectNow works on all platforms supported by flash player. For instance you can have meeting with people running mix of win, macosx and linux.

If Remote Desktop was enough for the business companies like Citrix wouldn't exist.
by forever4now June 15, 2009 11:09 AM PDT
It's great that Adobe is also getting into the online docs game. This will help to accelerate the innovation with this class of web apps, from all of the different vendors.

Hopefully, Adobe plans to offer all of their products via web apps, so that people running any OS (Windows, OS X, Linux, Android, etc.) and using any device (smartphone, smartbook/netbook, eReader, etc.) will be able to use them.
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by aMUSICsite June 17, 2009 1:51 AM PDT
Is it just me or has this site been down for the last 24 hours!
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