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May 22, 2009 10:24 AM PDT

Little girl buys big online

by Dong Ngo
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This case could either be seen as cute or maddening.

Pipi Quinlan, New Zealand's youngest big-time online consumer.

(Credit: Rodney Times)

Sarah Quinlan, a New Zealand mom, went to take nap after having made some online bids on toys. When she came back, her 3-year-old had taken over the computer and bought a much more serious toy: a real earth mover for a cool 20,000 New Zealand dollars (about $12,300).

According to Rodney Times, Pipi Quinlan was happily clicking away on the keyboard while her parent was asleep and ended up being the winner of a Kobelco digger, a gigantic earth-moving vehicle.

Sarah had the shock of her life when she found out via e-mail which auction her account had won. She immediately called popular New Zealand auction site TradeMe, and the seller, to explain what happened. She added that her little girl was kind of a girly girl and not generally into earth movers.

TradeMe reimbursed the seller for the successful auction, and the product was relisted.

I'm pretty impressed that TradeMe resolved this matter so quickly. If it were eBay, you'd have to wait up to two weeks to get your fees back.

Lesson learned. However, don't leave your computer without locking it or at least logging off the Web site you were using.

Dong Ngo is a CNET editor who covers networking and network storage, and writes about anything else he finds interesting. You can also listen to his podcast at insidecnetlabs.cnet.com. E-mail Dong.
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by myles taylor May 22, 2009 10:32 AM PDT
haha that's funny. yea it was really nice of them to handle it so nicely.
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by HappyJayme May 22, 2009 10:55 AM PDT
uh...what was mom thinking leaving a 3 year old alone while she took a nap??
Reply to this comment
by Dalkorian May 22, 2009 11:19 AM PDT
"She'll be fine, it's not like she's going to go buy an earth mover online or something!"

LOL!

I think the parents should have been forced to come up with the money, it's called being responsible for your own actions. You left the kid with the ability to do this, you should have to pay! Coddling these retarded "I don't want to be the bad guy!" parents is what's wrong with the world today.
by dragonbite May 22, 2009 11:02 AM PDT
This is good customer service for TradeMe!
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by macksumum May 22, 2009 11:05 AM PDT
i believe that the parents really made the bid and then after realizing that they didn't want to buy it chose to make up the story about the kid making the bid.
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by MyRightEye May 22, 2009 11:38 AM PDT
TradeMe are nothing but shonky. eBay is far better, and far faster at answering customer service. It just takes a single google search to see al the hate and venom that exist toward TradeMe, and there's good reason for it. The world would be a better place without TradeMe.
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by cassie811 May 22, 2009 11:39 AM PDT
Hey, why is Pipi being left alone during Mom's nap time? Hmmmm.
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by gefitz May 22, 2009 1:31 PM PDT
I don't think the story said anything about the kid being alone. Mom was napping. Doesn't mean "no one else was in the house".

God, people are so conclusion-jumpy!
by JoeF2 May 22, 2009 4:05 PM PDT
Hmm, why don't you read TFA (the fine article)? The original explains much better what happened...
Or are you unable to click on a link???
by toomath May 22, 2009 11:48 AM PDT
Dalkorian , so you beleive that bankrupting a family is an appropriate punishment for a relatively minor lapse that will have no lasting negative impact on the company that was affected? It's amazing the cruelty of some people...it's a cute story, a minor incident, nothing more.
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by sanjayb May 22, 2009 12:21 PM PDT
The mom should have logged out of the auction site or at least shut the browser down. Lucky for her that TradeMe was very forgiving.
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by Mark Holloway May 22, 2009 1:01 PM PDT
It is fun to see CNET put a great story like this up to make us smile. Thanks
Reply to this comment
by flyernzl May 22, 2009 1:44 PM PDT
The story is obviously false because we don't have 'Moms' in New Zealand.
We have Mothers, we have Mums, but 'Moms' only exist in North America.
Reply to this comment
by GO ILLINI May 22, 2009 2:00 PM PDT
"we don't have 'Moms' in New Zealand."

I just knew the stork stories were true... I knew it...
by emcourtney May 22, 2009 2:55 PM PDT
Haha, what 3 year old wouldn't want an earth-mover, those are only like the coolest machines ever! (at least to a 3 y/o)
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by Proud_Geek May 23, 2009 6:42 AM PDT
Oh man if this was eBay / PayPal, she'd be effed in the A. Here's how it'd have gone:

They'd probably refund her the money but insist on the 7% (or whatever) fee. Then there'd be a long drawn-out battle, involving lawyers and credit card companies and such, until eventually the family gives up and pays some kind of BS "Bidding Mistake Fee".

Then, the mom would "punish" the toddler by logging the entire event's details about how the toddler cost mom hundreds of dollars in the middle of a global recession. 12 years later, the toddler (now an angsty, depressed, anti-Web-Auction 15-year old), tired of carrying this burden on her mind, would be found one day in her bedroom, having hung herself from the neck until she died.

The moral of the story is: eBay and PayPal are EVIL.
Reply to this comment
by manojlds May 23, 2009 7:04 AM PDT
Get your point and I second that, but dont overdo on the way you express it!

@macksumum

yeah every average family needs an earthmover. Right!

Nice pic that of the girl with her toy..really had a laugh and glad to hear that all ended well!
by daisyheathcote May 23, 2009 7:20 AM PDT
maybe everyone should lighten up! its a cute story, everything worked out fine, kids weren't abandoned and ebay, paypal and other auction sites aren't the enemy here... its just a cute story about a little 'girly' girl who wanted to buy a truck :) made me smile :)
Reply to this comment
by clrgj2 May 23, 2009 8:23 AM PDT
What are you talking about?
You think the woman should pay 12300 dollars because her child was messing around on the computer?
That's just what's wrong with the way people think today.
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by bornlikethis38 May 23, 2009 12:22 PM PDT
don't worry it's just a phase.
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by mtf612 May 23, 2009 10:44 PM PDT
How could the kid do it?

1) She had to get from toys to earth movers (this requires TYPING)
2) She had to click on the auction
3) She had to click the purchase button
4) If it was an auction she had to bid a high enough amount and confirm
Sounds like mommy did it on accident and didnt want anyone knowing.
Reply to this comment
by manojlds May 24, 2009 12:59 AM PDT
Kids are not as naive as one might imagine them to be ;)

We are at our best, in terms of learning capacity, when we are kids!
by esziszi May 23, 2009 11:56 PM PDT
Nah, the site probably displayed similar items, kid clicked on one of them, then on "autobid" or something, then on "Buy" and "Checkout".
I have never seen the site, but if you can do it by clicking, it is very probable this is how it happened.

The other day, my neighbor's 2-year old changed the keymap of his Linux and after that, the thing always restarted with a Norwegian keyboard or something. Was a pain to change back. We still don't know how he did it.
Reply to this comment
by GlennAllen May 24, 2009 3:06 PM PDT
In a small picture, a big tractor still looks like a Tonka Toy. (Hmmm, are we sure that earthmover was listed in the correct category? :D)
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