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February 26, 2009 4:32 PM PST

Gmail Labs: The great and the small

by Don Reisinger
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If you're a Gmail addict, as I am, you probably know that Gmail Labs is home to a bunch of good and bad add-ons that either extend the mail client's capabilities, change how it works, or make it a bit more entertaining to use. In the long (and growing) list of Labs apps, there something for almost everyone.

Which to use? Some of the apps are great. But, be warned: several are not.

The Great

Canned Responses
Canned responses is Gmail's best function for someone who receives a lot of e-mail. I use Canned Responses often because it allows me to create a series of automatic replies and after clicking the "canned responses" link in a compose form, I can send responses to readers telling them I've read their message and will reply shortly, or to PR folks to ask them not to contact me in the future.

In essence, Canned Responses cuts down on the time you need to waste writing out the same reply for a bunch of e-mail queries, and makes it easier to sift through the important stuff. It's fantastic.

Old Snakey

"Old Snakey" is fun and convenient.

(Credit: Google)

"Old Snakey"
"Old Snakey" is Google's version of the age-old classic that, once enabled, will allow you to get away from your work for a while by pressing Shift + 7 while in Gmail.

Once you enable "Old Snakey," the game will be brought to the forefront, over your in-box, and allow you to move a "snake" that you control with your arrow keys over a block without hitting the walls and obstructions. It starts out simple with a short snake and slow speed, but it rapidly increases speed and the size of your snake as you pick up more blocks. That's when the game gets really fun.

Title Tweaks
Title Tweaks is Gmail's latest Labs add-on. It changes the order of the elements in the browser title bar so "Inbox" followed by the number of unread messages will be placed in front of "Gmail."

Gmail

Inbox first? You bet!

(Credit: Don Reisinger/CNET Networks)

It's a simple addition, but as someone who opens a slew of tabs, which reduces the size of my mail tab so I can only see "Gmail" instead of the entire title, it's a must-have utility. After enabling it earlier this week, I've already witnessed a significant decline in the amount of time I spend switching to Gmail to see if I've missed any messages, since "Inbox" followed by the number of unread e-mails is always displayed. It's a streamlining tool that you really should enable.

Google Docs Gadget
The Google Docs Gadget is another one of those lightweight add-ons that you probably won't notice all that often until you need it. But when you do need it, you'll be happy it's there.

When you enable the Google Docs Gadget, a small field in the left pane is displayed showing all your recently opened docs, starred documents, and most importantly, a quick search function, which allows you to find other docs that may not be displayed. As someone who would rather open a document quickly in Google Docs than wait for Word to load, I open quite a few files each day in Google's tool. With the help of the Google Docs Gadget, I have easy access to them if I want to go back. It's such a useful tool that I'm surprised Google hasn't already made it a default feature in Gmail.

Mouse Gestures
I'm usually not a fan of using my mouse to control an application, but Gmail's Mouse Gestures actually comes in quite handy when I want to scroll through different messages without going back to my in-box.

Once Mouse Gestures is enabled, it allows you to right-click and move your mouse to the left to go back to a previous message or right to go to the next message. If you keep holding the right button down and move the mouse up, you'll be brought back to the in-box. I was suspect at first about the feature's usefulness, but I find now that I use it all the time. With this simple tool, I can instantly scroll between messages and get through them much sooner than if I used Gmail in the conventional way. It's that ability to make things quicker that appeals to me.

The Useless

Superstars
Starring items makes my life on Gmail much easier. It allows me to quickly and easily determine which messages I want to come back to later and it makes it simple to find important e-mails.

Superstars

Superstars isn't so super.

(Credit: Google)

But when I tried Superstars, I didn't see any reason to use it. In essence, Superstars adds more star icons so you can create more groups of e-mails. When I started creating blue stars for reader e-mails, red stars for editor messages, and check marks for family e-mails, it became too unwieldy, so I disabled the feature. One star is fine with me.

Random Signature
Maybe it's me, but I thought random quotations died a slow and agonizing death after the Web 1.0 bubble burst. Did I miss that memo?

I guess so. When I was looking through Gmail Labs earlier this week, I found Random Signature, which places random quotations from world luminaries into each e-mail you send. I enabled it for a while to see how many quotations crop up and was impressed by the diversity, but I felt foolish sending messages with quotations in them. It seems so old school (and useless) to me.

Email Addict
When it was first released last year, Gmail's Email Addict add-on caught the attention of folks who wanted to get away from Gmail for a while. As a Gmail addict, I just don't get it.

When you enable Email Addict, the tool automatically displays a message saying your e-mail is inaccessible for 15 minutes after prolonged use, forcing you to "take a break" from Gmail. I don't quite understand the logic. If you're using Gmail, I'm guessing that you're doing so because you need to correspond with others. Do you really want to be locked out of a service for 15 minutes for no good reason at all when you have work that needs to be completed? I don't.

Hide Unread Counts
I like knowing when I have an unread message in my in-box and I like to know how many there are. That's why Hide Unread Counts is useless to me.

Once enabled, Hide Unread Counts does precisely what you would expect it to do: it hides how many messages you still haven't read. I'm still trying to figure out why anyone would want to hide unread messages, but have yet to find a reason. Privacy, maybe? Either way, it's not for me. I want to know when I get messages and how many are outstanding.

Default "Reply to All"
As someone who e-mails groups of people constantly, the last thing I want to do is reply to all of them without realizing who I'm sending the message to. And with the help of Default 'Reply to All', I could get myself in trouble. Quickly.

As you might expect, Default 'Reply to All' changes Gmail's default setting when you reply to a message to Reply to All. In some cases, that's a useful feature, but in others, especially when you want to comment on something to just one person in the group, it's a mistake. That's why I leave it off. I can see that it might be useful and there are times when I wish I did have it on, but I'd much rather control when I reply to all, rather than mistakenly send a message intended for one person to the entire group. There's nothing wrong with covering yourself.

Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.

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by bonesbautista February 26, 2009 4:55 PM PST
Some of the Labs contributions really stink, and a few work pretty well. Good blog, and I agree on the useless options.

I really, really, REALLY wish that one of those guys would devote a few minutes to figuring out how to define a default font, font size, and font color - it can't be that tough. Can it?
Reply to this comment
by La reina March 2, 2009 7:20 PM PST
Agreed! What's so hard about that? They've been doing it for years in other programs. Thanks!
by scoobyonthebeach March 2, 2009 9:45 PM PST
Yes, please. How hard can it be to offer a default font option? With so much innovation, why are some of the most basic features being overlooked?
by levavie June 18, 2009 12:12 PM PDT
You can actually set a default font, color, etc... with the canned repsonses option.
by jeshack February 26, 2009 7:58 PM PST
I disagree for making Superstars as a useless product. In fact it is much useful, the editor just don't know how to use it.
In fact, it is a perfect tee for Superstars with Quicklinks and the 'Go to labels'. Example if you've received an email and there's a need to response, to question and to inform then definitely you'll need to use these products. How to organize? If you have starred an important message as a red !, you can search them with Gmail search as "has:red-bang" (you can also try yellow-bang, green-check, purple-question and more terms, just try hovering the stars with your Settings) and make a Quicklink and label it as Important. (Want to easily search them then tap G L (as in Go To Label) then type Impo as in important then you'll be able to searched for Important messages....) It is like labels the other way around. I've always used these especially as a student, I'm encountering too many follow-up emails.

My Great Products:
1. "Mail Goggles".. So that the next time you'll send a message, it should be with confidence.
2. "Offline Gmail 2.0", I wasn't much affected with the outage cause everything that you need to send were safe in Gmail's Outbox.
3. The ever honest "Location in Signature"
4. Go to label, Quicklinks and Superstars
6. "Add any gadget by URL".. Guess what, I'm using Facebook and Note gadget.
7. "Tasks"
8. "Navbar Drag and Drop". It makes your Gmail as YOUR Gmail.
9. "Mark as Read"
10. "Canned Responses": It is like an email on the go, example: birthdays, sympathy, reports
11. "Custom label colors"
12. "Title Tweaks". I still don't know why Google need to put this on the labs.

My Useless:
13. "Old Snakey"
14. "Email Addict": Why not simply close that tab!
15. "Mouse Gestures": Too bad, I'm much using keyboard shortcuts.
16. "Reply to all".

Other remaining lab products were also great but not much useful.
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by R_Parson February 27, 2009 6:40 AM PST
Reply All is handy when you get those forwarded emails. You can send the link to a snopes.com article to everyone.
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by mark_925 February 27, 2009 9:33 AM PST
That's funny, I use and like two of your "The Useless" features. It might depend on whether you're using Gmail as a work or personal account (me). Hide Unread Count: The first place I usually read an e-mail is not in Gmail, it's on my blackberry. Sometimes I'll reply from my phone, or if it's a more involved e-mail I'll reply once I'm at the computer. Thus the 'Unread Count' was kind of meaningless. I'd rather just not have it there. Reply to all: again, using gmail for personal, so usually when I'm in a e-mail to with my group of friends I want to reply back to all of them. However, I can see how if it was my primary work account I might not want that.
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by yanchineseguy February 27, 2009 10:46 AM PST
I think Don's list and the comments above clearly show that GMail is doing a great job of letting people customize their email experience, because it's obvious that we all use email in different ways.
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by AmyStrecker February 27, 2009 10:53 AM PST
I think title tweeks is the best! I've been waiting for this. It makes life easier for those of us who surf with multiple tabs open at a time!
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by cautioninc February 28, 2009 8:48 PM PST
I mostly agree. I do like random sigs, though. Of course, I miss fortune from Linux shell logins, too.
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by dexter_birdbrain March 1, 2009 8:25 PM PST
I like GMail and its impressive set of features (growing day by day), but a part of me always longs for Yahoo Mail. May be I am just paranoid about letting my entire online world rest in Google's hands :). Come on Yahoo, get your act together.
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by annemarieee March 2, 2009 8:22 AM PST
I have the philosophy "try anything once" and use quite a few of the Labs, especially Forgotten Attachment Detector, Mail Goggles, Title Tweeks, Superstars and Multiple Inboxes.

Everyone uses their mailbox differently, and that's evident from this article.
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by FroZone March 2, 2009 10:09 AM PST
Another reason why I don't pay attention to Don's articles.
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by LamendolaM March 2, 2009 12:16 PM PST
Didn't Don mention the "Gmail addict" in a previous article, where he listed out some useful apps for controlling your Gmail usage? So, in that article it's useful, and here it's not?
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by La reina March 2, 2009 7:19 PM PST
Well, hide unread counts works well for anal people! I can't stand to know I've go spam in there so when I hid it I just ignored it for a week or so - wasn't obsessed with deleting it! Asi es.
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