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December 18, 2008 2:49 PM PST

Yahoo Mail's social upgrade suffers a burp

by Stephen Shankland
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Yahoo is proud of new features it began rolling into its online mail service this week, but some users had troubles with the upgrade.

"We found that some people were prevented from accessing the new social features in mail today for a short period of time," spokeswoman Karen Mahon said Thursday. "We have fixed the issue, so people should not have any issues with the new features."

The upgrade adds social features and six applications into Yahoo Mail. (Check our Yahoo Open Strategy gallery for a guided tour of some new features.) For example, people can sort their in-box to show only messages from their contacts, and applications can be used to show all photos in a person's mail archive.

"I have been unable to access my mail since I opened this page to find out what this new application was all about. I am not happy!!!" posted one commenter on Yahoo's announcement. And David Cassel said in an e-mail to CNET News that he also was affected: "Instead of upgrading Yahoo's mail, they broke it!"

Those who've signed up for a new Yahoo profile will get the social features, but only power users were invited to test the applications element, Yahoo said. The applications beta test will be broadened to more people "over the coming months."

Stephen Shankland writes about a wide range of technology and products, but has a particular focus on browsers and digital photography. He joined CNET News in 1998 and since then also has covered Google, Yahoo, servers, supercomputing, Linux and open-source software, and science. E-mail Stephen, or follow him on Twitter at http://www.twitter.com/stshank.
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by Mr. Dee December 18, 2008 5:25 PM PST
I guess the developers who were working on it have either been fired or are working at Microsoft.
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by Orion Blastar December 18, 2008 5:57 PM PST
I cannot comment or Yahoo which is also partnered with my ISP will have me violate my TOS.
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by Scaros December 18, 2008 8:17 PM PST
What ever have Yahoo done, I havnt just lost access to my email. I have lost complete access to all things Yahoo, this means Yahoos mail, search, home page, groups everything. I have tried yahoo help and guess what, I cannot even access that. To say it has been a stuff up is putting it lightly...
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by UrmiRaj December 19, 2008 2:07 AM PST
I've also lost access to my yahoo account, which btw is *not* the first time it has happened (read: no access occurs about every month nowadays). very frustrating indeed
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by jcrwnka December 21, 2008 2:11 PM PST
why is that you can't ransfer yahoocontacts to google without having microsoft office on your coputer?
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