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December 15, 2008 1:10 PM PST

Social networking quirks that annoy me (and maybe you too)

by Don Reisinger
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I'm a social-networking addict. I'm never away from my Twitter stream, I always check Facebook for friend updates, and Friendfeed is probably my favorite Web tool this year. I check out Hi5 to catch a glimpse into the future, head back to Friendster from time to time, and can't help but check in with LiveJournal every few months when I feel nostalgic.

But for all that work with social networks, I've also become a somewhat critical and cynical user. And anyone who suffers from my same addiction probably has as well. That's why I've compiled this list of some of the most annoying social-networking quirks that affect us all.

Constant Updates

Sometimes, updates get to be a bit too much. It's not that I don't like them--I enjoy seeing what my friends are up to--but when I'm constantly inundated with new relationship status updates, virtual good purchases, and status updates, it gets overwhelming.

Thankfully, many social networks allow their users to control what kind of updates they receive, but even then, it's tough to decide what you should and shouldn't see. Maybe you don't want relationship status updates for everyone, but there are a select few that you do want updates about. Worse, status updates need to be kept on, but for some, you wish it was turned off. It's an awkward balance, but changing content settings usually helps. I spend most of my time in those settings prior to using any service before I get going.

Fail Whales

I realize the term "Fail Whale" really only pertains to one service--Twitter--but it does get annoying when any social network is down. Granted, many of these issues happen when a social network is in its infancy, and over time the sites become more reliable. But again, as a social-networking addict, I find myself using new social networks each day and downtime is a constant occurrence.

(Credit: Twitter.com)

During the first four months of 2008, Twitter experienced uptime of just 98.72 percent, for a grand total of 37 hours and 16 minutes down. Bebo was down for 14 hours during the same period and Hi5 trailed slightly behind with 13 hours of downtime. More popular sites like Facebook and MySpace kept downtime to under three hours.

Am I the only person who's annoyed by that? I realize maintaining a popular service isn't easy and scaling is a major issue, but more uptime means more user satisfaction, which is a key component in the success (or failure) of any social network.

Inordinately long beta periods

Beta periods are important to the growth and development of any social network. I'm a firm believer that, when used properly, they help the company find lingering issues to fix before the network goes live to an even larger community. Even better, they do a fine job of creating a viral-marketing campaign through beta testers who are impressed with the service and share that sentiment with friends who cannot yet access the site.

But sometimes, beta periods get a little out of hand. To me, a beta period that lasts too long tells me that the company knows there are problems and is simply unwilling, or unable to rectify them. So in order to cut down on negative feedback, it keeps the site in beta when it shouldn't be.

Maybe management forgot to take the beta sign down or its waiting for a special moment. Regardless of the reason, the longer a service is in beta, the sooner I lose confidence in it.

The fight with size

I hate to say it, but sometimes, social networks are too big. Try finding your friend with a unique name on Facebook or MySpace and you probably won't have too much trouble--there aren't that many people named Apple out there. But if you try to find your old friend Tom Smith, you'll probably have more trouble finding him than you should. Sure, there are advanced search options that try to help you narrow it down by location, but what if you don't know? After college, he went his way and you went yours. The chances of you finding him are slim. And as Facebook and MySpace add more users, it's even getting difficult to find less popular names. You wouldn't believe how many people on Facebook share my last name.

But it's not just trying to find old friends that can get frustrating. When you want to add an app to Facebook, it's almost impossible to find exactly what you're looking for without searching multiple times. Due to the incredibly high number of apps on the service, simply inputting, "card game" isn't going to cut it. I'm all for having more apps and widgets on social networks, but don't you think it could be arranged better to reduce search time? I'm guessing that would make the entire community much happier.

Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.

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by SebDavies December 15, 2008 1:20 PM PST
100% agree that apps should be organised better on FB!
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by Pete Bardo December 15, 2008 1:54 PM PST
Hey Don, you're an addict. Maybe you should check yourself into rehab? But, other than that, I'd probably agree with you on your comments. My own solution, I only check Facebook maybe once a week, usually resisting invitations for any apps, MySpace maybe once a month, and Twitter once in a lifetime.

Then again, with sites like Facebook and MySpace, downtime is bliss. Most of my friend requests invite me to see their naked pictures on a different website--and their pictures aren't even there anyway. :(
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by mikehyms December 15, 2008 2:20 PM PST
Its all about how you manage SNSs and other media - just like RL encounters see
Mariann Hardey's Blog
http://properfacebooketiquette.blogspot.com/
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by DoesWhat December 15, 2008 2:43 PM PST
Didn't downtime contribute to Twitter's success?
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by dd13reis December 15, 2008 2:54 PM PST
Interesting point. I guess it sort of did. But I also think that if it lasted much longer, Twitter would have become a joke and no one would have paid attention anymore.

What do you think?

-Don
by bwvla December 15, 2008 2:56 PM PST
How about that just once you got into a site all of your friends scream about how thats old school and you need to be on the next thing.

The endless requests of people you don't know that want to be your friend so they can try to sell you something. Can't they screen out solicitors?

Or the endless notifications you get from friends regarding the latest silly application d'jour. Most of these in the guise of some cute game, but really are just designs to float you through as many ad filled pages as possible.
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by punterjoe December 15, 2008 3:27 PM PST
I empathize with many of your points, but I have no problems with Google's endless betas. It seems preferable than many unbaked products prematurely rushed to market in a desperate attempt to monetize. Not to get metaphysical here, but some might argue that life is the ultimate beta. ;)
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by dd13reis December 15, 2008 5:03 PM PST
You don't think the Gmail beta is a bit much? It's ridiculous -- time to get rid of it and go with the real thing. Unless, of course, if Google has something crazy up its sleeve. If that happens, then I might be more willing to let it go.

-Don
by Jyakotu December 16, 2008 6:20 AM PST
But yet, Google rushed its Chrome browser out of beta just a few days ago. They need to keep this trend going with their other products. After all, GMail seems perfectly stable to me and I use it daily for emails. Time for it to come out of beta, it's been way too long.
by socialnetworkingsoftware December 15, 2008 3:59 PM PST
i agree with the downtime issue...omg, use Rackspace already.
www.megastarmedia.com
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by drpr December 15, 2008 7:20 PM PST
It's a bit unreasonable to be upset with a social networking service because you can't find someone you know little about. Why is it Facebook's fault that you know nothing about "Tom Smith" besides his first and last name? Would you be just as angry at the White Pages for your lack of knowledge?
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by Alhan_Keser December 15, 2008 10:48 PM PST
The apps are the reason I can't stand Facebook anymore and Gmail still in beta? Is that really necessary?
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by Jyakotu December 16, 2008 6:19 AM PST
LOL @ using the GMail logo for Inordinately long beta periods. But that's been bugging me with Google products for awhile now. GMail has been around since 2004 or 2005, if I'm not mistaken, and it's still in beta why? Seriously, it's okay if the final product still has a few bugs in it. That's why companies release different version updates. Google just doesn't seem to get this concept.
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by MDoyon December 16, 2008 12:22 PM PST
It drives me nuts when social networks go down... especially when I'm in the middle of doing a million different things on different sites on different computers. BUT, what we have to remember about these networks is that they are FREE to use. If I had to pay for a site that went down an average of 30 hours a year, I would unsubscribe. Many of these social networks are still in the first 2 years of operation. Things will get better...I hope.

Cheers,
MD
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by carwaterguide December 22, 2008 12:17 PM PST
Try these sites if you want to waste some more time and money

http://RecordOnlineGuide.blogspot.com
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by Maria_1_1 March 4, 2009 6:16 AM PST
donīt forget http://www.elegime.net
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