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October 14, 2008 6:00 AM PDT

Mint launches investment tracking for all

by Rafe Needleman
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The financial site Mint is finally rolling out the investment-tracking features I covered in April to all its users. It's added new ways to analyze your portfolio as well. It gives you the capability to pull in data from all your investing accounts so you can see performance across them, and to quickly zero in on your best- and worst-performing investments.

The site is also now officially out of beta.

This is what they mean by, "diminishing returns."

(Credit: Mint.)
Mint is a Webware 100 winner.

Rafe Needleman writes about start-ups, new technologies, and Web 2.0 products, as editor of CNET's Webware. E-mail Rafe.
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by nonyabiddy October 14, 2008 8:55 AM PDT
Too bad Mint's customer service sucks so bad. I tried their services for about 3 months. In that time, my I could never merge my bank's data, and Mint never answered their support emails or forums. Horrible, horrible service. Do not use.
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by neowolfwitch October 14, 2008 10:42 AM PDT
I've been interested in Mint for about a year now, but I just get past the red flags my security-senses raise at giving them all of my financial account information. What happens if they go out of business or are hacked (and I can see them being a really big target for the latter). Even if all the data is encrypted- given enough time, someone with access to it could break it.
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by Smannmint October 14, 2008 11:20 AM PDT
Hi nonyabiddy, Stephen here with Mint Customer Service. I would like to research why you did not receive any response from customer service. If you would be so kind, please email me at smann@mint.com so I can follow up. Please include your email address you used to contact Mint customer service. Sorry to hear about your experience.
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by hhdawrs October 18, 2008 4:52 PM PDT
I respectfully suggest you review questions on the Mint forum. There are a number of very basic capabilities still needed to allow it to be a financial tracker and adviser. For example, manual entries. And when the question was raised, the response by the guru sounded a bit defensive (IMHO) and lacking in familiarity with some basics.

I think a free trial look by CNET reviewers at a basic program such as Quicken or others with log-time experience would give a better idea of minimums needed.

FWIW, I have used Quicken and Quick Books for years. I have no other ties to/with them. I would love a similar, free program.

Matter of fact, I have just quit a very long and useless series of support emails trying to get their off-shore techies to fix a problem with 2006 software. I gave up, bought 2008, it installed cleanly and fixed all the problems. Except I can't get them to stop trying to "help" me. End of rant.

Herb
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