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July 3, 2007 9:14 AM PDT

Fixing the iPhone

by John P. Falcone

Apple iPhone

How much better will the iPhone be six months from now?

(Credit: Apple)

Like a big summer blockbuster, the iPhone hype peaked the moment the doors opened last Friday. The waiting was over, the mystique had lifted--and by the end of the weekend, hundreds of thousands of people realized that their really cool iPod phones were missing quite a few features found on competing (but admittedly far less sexy) cell phones. The good news, of course, is that Apple can continue to roll out software updates to the iPhone, improving it piecemeal as the weeks and months progress. The bad news is that some of the device's drawbacks are hardware-based--so they won't be fixed until the iPhone 2 is released (if they're addressed at all).

Here's a rundown of the iPhone's main shortfalls--and my guesses as to the chances of them being added to the current model via a software update (the first number), or holding off for the inevitable iPhone sequel (the second number). And for the record, these are nothing more than guesses.

  • 3G data (this generation: 0%; next-gen: 100%): Perhaps the biggest complaint with the iPhone is that it uses AT&T's slow EDGE network, not the much faster third-generation (3G) HSDPA technology. Because this is a hardware limitation, the existing iPhone models are stuck with EDGE--but it's all but guaranteed that when the next iPhone appears (it's slated for European release), it'll be a 3G model.

  • Bluetooth A2DP (85%/100%): The iPhone has Bluetooth 2.0, but--for reasons unknown--Apple didn't include the A2DP (Advanced Audio Distribution Profile) that allows it to stream to stereo headphones and speakers. Perhaps the company is waiting to release its own version of one of these accessories--iHeadphones, or a second-generation Apple Hi-Fi--so it can hype iPhone compatibility. But adding it via a software update shouldn't be a problem. Until then, you're stuck with monaural headsets.

  • User replaceable battery (0%/5%): Like all iPods--and unlike almost every other cell phone ever made--the iPhone battery is locked inside the device. Apple rates it for 300-400 charges, after which--incredibly--you'll need to ship it to Apple for a replacement ($79, plus $7 shipping). If that sounds like one of the most consumer-unfriendly moves you've ever heard, that's because it is--but since people have pretty much bought into the idea of their locked-case iPods, don't expect Apple to change its tune on this issue, even on the sequel models. (Overheard at the Genius Bar, 2009: "Instead of replacing the battery, how'd you like $150 off the new iPhone?")

  • Nonrecessed headphone jack (0%/25%): Another major iPhone annoyance: the device has a standard 3.5mm headphone jack, but it's recessed, so many current headphone models won't work with it, simply because their jack casings aren't narrow enough to fit. In other words, that $300 set of earbuds you bought for your iPod won't work with the iPhone without you investing an additional $10 in an adapter. You'd hope Apple would fix this oversight in the design for the next model, but the conspirator in us suspects that the recessed jack involved some Faustian deal with headphone manufacturers to force yet another upgrade cycle--so maybe it's here for good.

  • Expandable memory (0%/5%): The iPhone's capacity--just 4GB or 8GB--isn't much, especially when you want to watch a movie or two on that next cross-country trip. Larger capacity storage in future models is a given (and we can hope that 32GB and 64GB SSD drives will eventually make it on board sooner rather than later). But, like previous iPods, don't expect a MicroSD slot on future iPhones.

  • GPS (0%/33%): The iPhone's built-in Google Maps feature is great, but it would be even better if it the device knew where it was at any given time. I'd give it a one in three chance that we'll see this feature in the next iPhone.

  • MMS (50%/75%): The iPhone offers SMS text messaging and e-mail, but not the Multimedia Messaging Service that allows for sending images, audio, and video to other phones. This would seem to be an easy addition for current and future models. Of course, if it was so easy, why wouldn't it already be there?

  • Integrated chat clients (33%/66%): The iPhone makes it easy to get AOL, Yahoo, and Google e-mail service delivered on the phone--but those companies' instant messaging clients are nowhere to be found. Supposedly, you can use Meebo on the iPhone's Safari browser, but those looking for integrated access to AIM, Yahoo Instant Messenger, Google Talk, or MSN (ha!) don't have any easy options. Again, this would seem like an easy software fix--but perhaps AT&T is frowning on such easy access to non-SMS messaging service.

  • Flash support (33%/75%): The iPhone is supposed to be a little OS X computer. The Flash plug-in is available for Safari on Mac computers, but it's missing from the iPhone's browser. This, too, would seem like a fairly easy fix--if not a top priority--but the fact that Google is converting all of its YouTube video to H.264 format makes me wonder if a Flash solution is coming later rather than sooner.

  • Landscape keyboard on other apps besides Safari (90%/100%): Prefer to type on the iPhone in landscape mode (horizontally) instead of portrait (vertically)? You can--but only when using the Safari browser. The extra room--and, for many people, comfort--offered by the horizontal orientation makes me think that universal landscape mode will be one of the most likely software upgrades to the iPhone. It's already there--it just needs to be accessible in all of the applications.

  • Video capture via camera (33%/85%): As Michael Richards knows all too well, most phones can record short video snippets. This camcorder functionality is currently missing on the iPhone. Perhaps it will debut in concert with the MMS capability--or maybe Apple's waiting for the larger memory capacity of a follow-up model before adding it.

  • Customized ringtones (95%/100%): This one's as close to definite as there is. It'll be added, to be sure, but I bet it won't be the ringtone function you want (use any iTunes song as ringtone). Instead, it'll probably involve you rebuying a snippet of your favorite song.

  • Third-party applications allowed (25%/50%): This would, in theory, offer a solution to most of the software-related problems above--but why should Apple let anyone else into its walled garden? Until it does, the only third-party apps you'll find on the iPhone will be AJAX-enhanced Web sites available on the Safari browser.

That's a stab at some--but not nearly all--of the iPhone shortcomings. There are plenty of others, including true Exchange Server e-mail access, video output, and modem tethering. And in addition to the ones I've missed, I'm sure plenty of you disagree with the odds I've given--or even that some of the items mentioned above are even relevant. So fire away in the comments below, and let me know what you think.

John P. Falcone covers home theater and network entertainment products. He's been writing for CNET since 2002.
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Why no stylus?
by jmooringstudio July 3, 2007 10:35 AM PDT
Fingertip operation is great for a lot of iPhone functions, but what about creative
apps like drawing and painting? I'd love to have a mobile sketchpad with the
precision of a stylus for input. I know current iPhones only work via direct touch
input, but is there a synthetic substitute one could put on a stylus to do the
same thing? And whatever happened to 'ink' handwriting recognition? You'd
need a stylus for that, too. Maybe they're still haunted by the Newton. Also, a
wi-fi/bluetooth phone with no wireless sync option? Come on, Apple...
anxiously awaiting your 2nd or 3rd generation product...
Reply to this comment
Why wait??
by Fil0403 July 10, 2007 9:14 AM PDT
You can buy any Windows Mobile 6 today and have all that and then more for half the price.
View reply
No Cut and Paste
by brownpau July 3, 2007 11:21 AM PDT
The iPhone also lacks a clipboard, which means there's no cut/copy/paste functionality. I regard that as a pretty serious oversight, as most gadgets, even many Nokia phones with standard numeric keypads, include draggable text selection with cut and paste. (More on that from me.)
Reply to this comment
Oops, sorry
by brownpau July 3, 2007 11:24 AM PDT
Gah, no HTML in comments, sorry. I also forgot to mention, I didn't see any infrared, either, though I suppose infrared is like the floppy disk drive of the mobile device world.
botched job
by skareta July 3, 2007 2:19 PM PDT
Sounds like a technically botched product to me. but not financially judging by the numbers that have been in the first few days since the launch.
Seems like the only thing that might marginally pass for the claimed "revolutionary" is the somewhat new input mode. that's about it. other than that, it's more like a piece of you know what.
Reply to this comment
ok someone got it
by nickelz July 3, 2007 9:05 PM PDT
the guys over at engadget.com picked the iphone with a fine tooth comb and basically found every problem that any end user would find with this device. this link is a very in-depth review of the not-so-legendary iphone http://www.engadget.com/2007/07/03/iphone-review/...
hope this helps any further potential customers that havent yet been swayed by the hype
Reply to this comment
iPhone?????
by larryait July 4, 2007 9:34 AM PDT
Try the new T-Mobile Wing. With a bluetooh head set it follows your voice commands and even reads you your text messages without touching a thing. Want music? Just tell it to play music and by voice command tell it what kind even down to the artist, album, genre and bang there it is playing in your favorite music and yes even on a stereo wireless headset!! Call comes in - music goes on hold - call is done - music again and ---whoa!! no hands at all!
And that is just the start of the new Wing's capabilities.
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Great article, hope it comes true
by natejohnstone July 5, 2007 12:58 AM PDT
I like the iPhone--it seems to integrate seperate devices better than most other phones--but it is not yet the BEST phone around. But it WILL BE, due to constant OS updates. So when the hardware is improved (3G, twice the storage, better camera, etc.) then the iPhone 2 will probably be the clear winner in the Smartphone category. I for one won't get iPhone until it will work in Europe and Japan as well as the US.
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NO VOICE DIALING!!!!!!
by flyerj24 July 5, 2007 11:06 AM PDT
No Voice dialing should have made your list. Especially on a device with a touchscreen. In car calls will be much simpler with voice dialing, not to mention voice navigation.... Please add Voice Dialing to your list!
Reply to this comment
Agreed, Voice Dialing is needed.
by Renegade Knight July 5, 2007 11:44 AM PDT
Voice Dialing didn't work on my Motorola.
When I got an LG much to my amazment it worked and worked well. When you just can't dial for some reason you can't beat voice as an option.
WHAT ABOUT GPS?
by jabberwolf July 5, 2007 1:31 PM PDT
The new HTC Mogul I'm waiting for, as well as other new ones, have GPS and will be giving turn by turn directions when I drive. That saves me another 200-300 bucks for another device!
Reply to this comment
Video call and Streaming video???
by emarkhasin July 5, 2007 2:05 PM PDT
Oh, ye I forgot that you need 3G to use all of this...
For less then $600 you can get a perfect Sony Ericsson 3G phone with expandable mp3 player and all of services that you may want to use in 21 Century, like streaming video and video conference.
Reply to this comment
Get rid of the phone and expand the memory
by mindhead01 July 5, 2007 2:12 PM PDT
Keep all of the other features, get rid of the phone service and increase the memory. I'll pay $300 - $400 for an iPod with these features and 30 - 60GB of memory sans the phone with crappy AT&T service and expensive data plan fees.
Reply to this comment
Keep dreaming.
by Fil0403 July 10, 2007 9:15 AM PDT
Fixing a broken device
by Fil0403 July 10, 2007 9:19 AM PDT
...that's not always possible. For such a hyped and praised device, the amount of things to be fixed doesn't look too good, I'd say. If the iPod is any indiator, and given Apple has always historically been dependent on others to be successful, the iPhone will only be a good device in its 3rd generation and when it's made compatible with 3rd party apps (just like the iPod only turned successful when it was made Windows-compatible).
Reply to this comment
IPHONE IS NOT A PHONE
by gustaugus July 10, 2007 10:07 PM PDT
I BOUGHT MY IPHONE AND I LOVED IT, NICE SLIM BEAUTIFUL GADGETS AND MORE THAN I CAN HANDLE, SO I SIGNED UP FOR AN IPHONE WORKSHOP AT THE APPLE STORE. AFTER TALKING TO THE "GENIUS" I REALIZED THAT YOU CAN ERASE ONE PHONE CALLED MADE OR RECEIVED, YOU HAVE TO ERASE THE WHOLE BUNCH. I SAID OK NOT THAT IMPORTANT, BUT STILL SURPRISED SINCE THEY TOLD ME THAT THIS PHONE WAS 5 YEARS AHEAD OF ANY OTHER PHONE. AFTER TALKING MORE TO THE GENIUS, WE AND I MEAN "WE" REALIZED THAT THE IPHONE DON'T ALERT YOU OF THE MISSING CALLS, OR MISSING MESSAGES?????
YES BELIEVE IT OR NOT WHAT YOU CAN GET IN THE MOST INSIGNIFICANT PHONE IN THE MARKET YOU CAN'T GET WITH THE IPHONE. ONCE THE PHONE GOES BLACK NO SIGNS NO NOISE NO ONE TO TELL YOU THAT YOU LOST A CALL OR A MESSAGE.
THE APPLE "GENIUS" TOLD ME THAT I HAVE TO CHECK MYSELF, THAT MEANS TURN THE PHONE ONE EVERY FIVE MINUTES TO CHECK THAT YOU DIDN'T LOOSE AN IMPORTANT PHONE CALL OR MESSAGE.
VERY SURPRISED AND DISAPPOINTED I INFORMED TO THE APPLE GENIUS THAT I WILL BE RETURNING THE BEAUTIFUL GADGET UNTIL THEY MAKE IT A PHONE.
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