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August 18, 2009 3:58 PM PDT

EU's exploding-iPhone investigation heats up

by Matt Hickey
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Updated at 4:43 p.m. PDT with comment from Apple.

I do not want this in my pants.

(Credit: hackint0sh.org)

I'm on my third iPhone (having upgraded twice), and I've also owned an iPod Touch. I loved them all dearly, largely because they never exploded into flames, burning me and my family alive. Just saying.

But it seems that other people might not have been so lucky. Numerous reports say the European Commission is now looking into accounts of exploding iPhones and iPod Touches--and Apple is cooperating, according to The New York Times.

Apple said "these are isolated incidents," commission spokeswoman Helen Kearns told reporters in Brussels. "They don't consider that there's a general problem." Kearns said the company is seeking more information on the reported incidents and will do necessary tests.

Claims of iPhones exploding have surfaced in Britain and France, with at least one person, a teenager, sustaining an eye injury. In addition, KIRO TV in Seattle has turned up 800 pages of documents from the Consumer Product Safety Commission that include cases of burning or flaming iPods.

There have been many well-documented cases of laptop batteries bursting into flames, so it's plausible that iPhones could heat up too, given that they use the same (or similar) battery technology.

"We are aware of these reports and we are waiting to receive the iPhones from the customers," Apple said in a statement late Tuesday afternoon. "Until we have the full details, we don't have anything further to add."

Editors' note: The damage to this iPhone was the result of someone trying to hack the device.

With more than 15 years experience testing hardware (and being obsessed with it), Crave freelance writer Matt Hickey can tell the good gadgets from the great. He also has a keen eye for future technology trends. Matt has blogged for publications including TechCrunch, CrunchGear, and most recently, Gizmodo. E-mail Matt.
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Add a Comment (Log in or register) Showing 1 of 2 pages (64 Comments)
by monkeyfun14 August 18, 2009 4:04 PM PDT
Well so now its confirmed.
Reply to this comment
by The_happy_switcher August 18, 2009 4:36 PM PDT
...confirmed that you've got nothing to say? Yes, indeed.
by monkeyfun14 August 18, 2009 5:01 PM PDT
@T_H_S<br /><br />I said nothing wrong here. Chill out.
by Vegaman_Dan August 18, 2009 5:42 PM PDT
@The_Happy_Switcher: <br /> <br />Please read the article before commenting. Monkeyfun14 did, I can only expect you'd do the same.
by banned1x August 18, 2009 6:02 PM PDT
Seems to me reading the article would be a grave waste of time. I read the article and found it to be less than newsworthy. I could be wrong since i only read it once.
by SlimGem August 18, 2009 6:46 PM PDT
I heard that Al-Qaeda was using iPods in place of hand grenades. Much more lethal.
by gggg sssss August 18, 2009 7:15 PM PDT
@SlimGem iPod = iED
by Seaspray0 August 18, 2009 8:37 PM PDT
Strange how I haven't seen one post yet stating that apple doesn't make the parts that go inside their products. Who made the battery?
by Seaspray0 August 18, 2009 8:55 PM PDT
@the happy switcher. And why didn't you point this out instead of me? Find out who made the battery. Find out if the maker of this battery has had issue with other people's products concerning exploding batteries. If so then this is probably a responsibility of the batter maker. Do I have to everything around here? get to work defending the products you like.
by jaguar717 August 18, 2009 8:56 PM PDT
No big fan of Apple here.<br /><br />At LEAST one person is claiming an injury? Oh what terrible handwringing! Who the hell cares?<br />Find me one product some **** hasn't managed to hurt himself with.<br /><br />If some non-negligible percentage of iphones starts doing it, then you have your battery vendor see if he's got a defect in his materials or manufacturing process. If he can't get things back on track, you fire him and go elsewhere.
by MadLyb August 19, 2009 5:25 AM PDT
@slim gem <br /> <br />"If the explosion doesn't kill you, the data plan will." <br /> <br />@gggg sssss <br /> <br />You made my day.
See more comment replies
by joetesta70 August 18, 2009 4:30 PM PDT
Apologists, start your engines! <br /> <br />- Exploding Macs <br />- Exploding Phones <br />- iPhone app censorship <br />- Greenpeace on Apple's case vis-a-vis environment <br />- Overpriced PCs that the 3rd world can't afford <br />- $teve Job$ hordes his billions in cash
Reply to this comment
by Vegaman_Dan August 18, 2009 5:43 PM PDT
Nyperbole is not a lost art, apparently.
by NewsReader_ August 18, 2009 6:42 PM PDT
Let's say you wanted to blow your hand off... There's an app for that too.
by queticomn August 18, 2009 7:56 PM PDT
NewsReader<br /><br />You said it the best, i cant stop rotflm**o. Im so tired of those "yep there's an app for that too" commercials.
by Seaspray0 August 18, 2009 8:40 PM PDT
@Newsreader. You have a very dark twisted sense of humor. You remind me of me.
by sodapop2k9 August 19, 2009 10:01 AM PDT
What electronics manufacture isn't a polluter? And what makes a violent and destructive org like Greenpeace an authority? What's wrong with having money? I swear people like you are just plain silly. Even us devoted Apple fans don't want the bad stuff, but in general - for the majority - the computers and gadgets work just fine. Yes it's frustrating that app store censors apps - but for some strange reason Apple's strategy seems to work the best - even if it protects Apple's interests. MS can't even sell its latest OS while Apple users are wait on edge of seat for Snow Leopard. Linux, while a fine system just isn't user friendly to a point where non-techy consumers can buy it. With laptops, iMacs, iPhones, iTough, and iPods Apple. BTW Bill Gates has more money than Jobs. Jobs didn't even make the top 50 Forbes richest Americans. And WHY is being a success a bathing to you losers!?
by tektaktyks August 18, 2009 4:49 PM PDT
YEA! ban them from air traffic.apple is going down
Reply to this comment
by ckh1272 August 19, 2009 1:57 AM PDT
@tektaktyks--YEA!!!! Once again, you provide nothing productive to the discussion. Thanks for playing.
by zerolat August 18, 2009 4:50 PM PDT
When the 2G Iphone was first launched I had a situation where the back of the phone would get so hot and that it could no longer be held near your skin. Apple tech support instantaneously replaced the phone without asking any questions. Known problem or isolated incident???? hmmm?they never said
Reply to this comment
by SIGHUP August 18, 2009 5:01 PM PDT
All smart phone manufactures suffer from this (maybe not the fire part). I have had two non Apple smart phones returned from overheating problems over the last 8 years. Both times the manufacture said it was rare but does happen occasionally.
by ppardee August 18, 2009 5:29 PM PDT
It is a common policy with a lot of major manufacturers to immediately capture any products that may post a safety threat to the consumer. For example, if you tell Dell that you cut yourself on the case of your computer, the tech is supposed to immediately (without questions) send you a new computer and send a box for your old one, prepaid shipping, even if your system is out of warranty. <br /> <br />It is cheaper to replace a product than it is to pay damages for a product that hurt someone, especially if you were warned before the incident that it possibly could happen. Think of the bad PR there "I called Apple and told them my phone was getting too hot to touch, and they didn't replace it. 3 days later, it burned down my house and my goldfish died."
by w4csc August 22, 2009 4:57 PM PDT
One of my friends case melted and apple was quick to replace it. It had to be a shorted battery, too. It just didn't explode, just smelled of burning plastic.<br /><br />Someone asked who built the battery. Go here:<br />http://s1.guide-images.ifixit.com/igi/G3foR4KKYNiduCNv.large<br />You tell me. This is the 3GS battery. Note its PLASTIC BAG, instead of a HARD CASE.<br />Read its warning carefully. Notice it says it will explode or burn if CRUSHED. Duhh.<br /><br />The battery is WEDGED into this "We gotta have everything super thin" iphone where it is CRUSHED. It has no protection from being crushed, like a hard plastic case of every other phone. Duhh...<br /><br />On:<br />http://www.ifixit.com/Teardown/iPhone-3G/600/4<br />Ifixit wondered, out loud, why the recycle emblem was blacked out. Good point. Why?<br /><br />Fanbois to the RESCUE! Help yourselves......JUST DON'T CRUSH IT, SIT ON IT, LAY ON IT, PUT IT UNDER ANYTHING!
by Applemantra August 18, 2009 5:14 PM PDT
Well at least now the battery can be changed.
Reply to this comment
by Seaspray0 August 18, 2009 8:43 PM PDT
Was the design finally changed so the owner can pop it out?
by cliffcurtis August 18, 2009 5:16 PM PDT
My 60GB iPod had a melt down similar to this. I don't want to repeat the experiment, but I left it laying flat on top of my FastTrak transponder, drove to LA and back and that was it. Transponder and iPod both had their batteries blow. They weren't left in a hot car or anything. Just smelt bad and when I check them both they were hot and the chrome had peeled away from the iPod and the transponder had a little burnt spot where it's batter blew. Now the transponder stays glued to my window like it should've been anyway.
Reply to this comment
by August 18, 2009 5:33 PM PDT
This was expected everyone knows the iPhone is HOT! But seriously, you need a light? we got an app for that!!!
Reply to this comment
by reviewer4682 August 18, 2009 5:56 PM PDT
*Sigh* does nobody go through the settings screen anymore? - it's a FEATURE! <br />Settings &gt; General &gt; Passcode Lock &gt; Selfdestruct (right under erase data) <br /> <br />"Self destruct IPHONE after 10 failed passcode attempts"
Reply to this comment
by pw1y August 18, 2009 6:26 PM PDT
What's apple's next hot new product?
Reply to this comment
by reviewer4682 August 18, 2009 6:41 PM PDT
iPie probably
by dawnoftime2012 August 18, 2009 7:32 PM PDT
iXplode
by w4csc August 22, 2009 5:01 PM PDT
http://www.youtube.com/watch?v=Xgls9IwWUyU<br /><br />They'll be standing at the door 3 days before the release.....(c;]
by winrez August 18, 2009 6:43 PM PDT
I cant believe I am doing this as I hate Apple and the iPhone but I call BS <br /> <br />This has to be a fake I was searching Bing for exploding iPhones after reading this and came across this page http://uneasysilence.com/archive/2007/08/12077/ <br /> <br />It has the same picture that was in this article and they said that they were hardware modding the phone it exploded.
Reply to this comment
by livin4noone August 18, 2009 9:38 PM PDT
This isn't BS.<br />It's real.<br />They most likely reused the picture because a real picture of one of the iPhones is probably not available.<br />Either because nobody bothered to take one.<br />Or because Apple doesn't want anyone to see it.<br />The latter is of course more likely.<br /><br />But no.<br />This is real.
by ballmerisanape August 19, 2009 8:04 AM PDT
livin4noone... i guess well will just take your word for it. <br /><br />winrez.. try using another search engine ;)
by Jon Skillings August 19, 2009 12:36 PM PDT
@winrez, @livin4noone<br /><br />We've now made note in the story of the source of the photo. Thanks for the catch.
by gggg sssss August 18, 2009 7:17 PM PDT
Weapon of mass destruction. <br /> <br />Probably a test triggering by their chinese govr manufacturer, Foxcomm
Reply to this comment
by mexnexus August 18, 2009 8:15 PM PDT
A lot of these cases may be related to the amount of charge the Ipod/iphone recieves. A lot of Us connect it to the car and when we start new cars the voltage goes to 15 to 16 Volts and then it goes down to a more normal 12.5 to 13.2 V I have seen a lot of these failed batteries regarding cheapo speakers, cheapo chargers and car connectors. Apple should investigate these cases and make some failsafe batteries that in the event of a overcharge or short the product displays a warning (and store the warning in its memory) and after another event the product self lock up so you have to take it to service. That way a lot of consumers will protect their product with good accesories. Thatt also happens in Laptops where people buy chargers that are compatible and the whole things burns to oblivion I have a HP laptop just like that.
Reply to this comment
by NubGoblin August 18, 2009 9:17 PM PDT
I would think the device already has a charging system that protects against over voltage, nearly all do. This is, if it is real, likely to be a defective battery.
by gwailo247 August 18, 2009 8:37 PM PDT
It can be looked at as a badge of honor. Nothing says "YOU MADE IT" like having a multi billion dollar fine slapped on you by the EU.
Reply to this comment
by namraylj August 18, 2009 8:50 PM PDT
Thank you very much mexnexus! At least you have something intelligent to say. There are a lot of ignorant people out there for sure.
Reply to this comment
by sythara August 18, 2009 9:39 PM PDT
Every product gets defects. Apple gets more news because of the elitist culture of superior hardware. <br /> <br />If people would shut up and treat apple products just as another product out there, then it'd be fine. But the elitist want to keep their visions of superiority to everything else out there, so thats why people pay more attention. <br /> <br />Apple makes good products overall. Few defects here and there. It happens, when you make stuff in China what would you expect?
Reply to this comment
by Hokulea August 18, 2009 9:50 PM PDT
Unfortunately Apple's penchant for secrecy may come back to haunt them on this issue. Though I do believe Apple when they state it is an isolated problem.<br /><br />Thermal runaways are a known problem with Li-ion batteries and despite the best efforts of manufacturers they still occasionally happen. That's why Lithium batteries are defined as hazardous<br />materials under DOT regulations. If you drop a Li-ion powered device while it's hot you increase the risk of having the battery internally short, which can result in a fire or small explosion. So handle with care, don't overcharge the battery, and turn the device off if it feels too hot.
Reply to this comment
by AppleSuxLeo August 18, 2009 11:31 PM PDT
Apple cooperating...these words never go together.<br />Walled garden on the other hand...
Reply to this comment
by AppleSuxLeo August 19, 2009 12:06 AM PDT
One of the more notable incidents in recent news involved a French teenager who received an eye injury when the screen of an iPhone he was holding shattered, sending a piece of glass into his eye. He described that the iPhone had made a "hissing sound" before the screen shattered on its own.
Reply to this comment
by August 19, 2009 1:03 AM PDT
it is very rare isolated case la! But if Apple keeps putting the battery inside (not removable by user), one day it will come many simliar cases soon. I use a LG phone with a removable battery, it get very hot about three times, I have to very quickly remove the battery. Otherwsie, it might explore right out of my hand.
Reply to this comment
by kelmon August 19, 2009 1:37 AM PDT
Odd. Unless I've been living under a rock I seem to have completely missed out on any reports of exploding iPod Touches or iPhones. I've seen reports of the iPhone running hot and discolouring, and of older iPods exploding, but apart from that I haven't heard of this issue. Which is odd because you'd expect the press to have been all over a story like this.
Reply to this comment
by DrtyDogg August 19, 2009 3:02 AM PDT
http://news.cnet.com/8301-13579_3-10302038-37.html?tag=dis If you want a replacement for your exploded iPod touch you have to sign a non-disclosure.
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