Every year or so J.D. Power and Associates gives out customer care awards to wireless carriers based on telephone calls, in-store visits, and online experiences. In the past, T-Mobile has reigned supreme in this department (except for August 2008, when Verizon snagged the title).
This year, however, the customer care award ended in a three-way tie, with Alltel (recently acquired by Verizon Wireless), T-Mobile, and Verizon Wireless all grabbing the top spot, each with a score of 747. The highlights are as follows: Alltel did well with store visits and automated response systems; T-Mobile was great at transferring customers from an automated response to a live representative (even though it does charge $18 upgrade fees); and Verizon was particularly good at identifying problems quickly and handing them off to a representative.
What do you, dear readers, think of this? Do you agree that these carriers offer excellent customer service? Let us know in the comments.