July 23, 2009 5:05 PM PDT

Palm releases WebOS 1.1 for Pre; brings back iTunes syncing

by Bonnie Cha
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(Credit: Screenshot by Bonnie Cha/CNET)

This post was last updated July 24, 2009 at 7:50 a.m. PT.

Oh, snap! Things just got a little more heated between Palm and Apple. On Thursday, Palm released WebOS 1.1 for the Palm Pre, which, among other things, brings back iTunes syncing even with version 8.2.1, which disabled the feature. The news was posted on Palm's blog where it listed the new features and enhancements of the software update and nonchalantly added at the end:

Oh, and one more thing: Palm webOS 1.1 re-enables Palm media sync. That's right--you once again can have seamless access to your music, photos and videos from the current version of iTunes (8.2.1, for Windows and Mac).

Further, in a statement to All Things Digital, Palm spokeswoman Lynn Fox revealed that it has taken the issue to the USB Implementers Forum:

Palm believes that openness and interoperability offer better experiences for users by allowing them the freedom to use the content they own without interference across devices and services, so on behalf of consumers, we have notified the USB Implementers Forum of what we believe is improper use of the Vendor ID number by another member.

Bold move, Palm. Bold move. It'll be interesting to see how Apple responds, and do you suppose the use of the phrase "one more thing," a phrase that Apple CEO Steve Jobs often uses to introduce a new product at the end of his keynotes, was intentional or am I just reading too much into this?

Aside from the media syncing features, WebOS 1.1 also delivers more enterprise-friendly features, including more additions to Microsoft Exchange ActiveSync support. The Pre now offers remote, PIN/password requirements, inactivity timeout, improved certificate handling, and more.

In addition, you can now use emoticons with text, multimedia, and instant messages and set "person reminders" in the Contacts app. Sprint's NFL Mobile Live app is now supported on the Pre, but that's the only new app that was added to the smartphone with this update.

The full list of WebOS 1.1 features is posted on Palm's support site so check it out. The update, like all other updates, will be delivered to the Pre over-the-air. We just checked our review unit and sure enough, it's there waiting for us, so we're off to update it now. Let us know about your experience below.

Bonnie Cha is a senior editor for CNET, covering smartphones and GPS. When she's not testing the latest gadgets, you can find her chasing after her crazy lab or surfing in the chilly waters of Northern California. E-mail Bonnie.
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Add a Comment (Log in or register) Showing 1 of 3 pages (111 Comments)
by andrew.mager July 23, 2009 5:08 PM PDT
I am beating you... mine's already downloaded.

I love how it says "this will take a few days to download"
Reply to this comment
by Random_Walk July 24, 2009 6:48 AM PDT
Dunno about you, but this would put a serious cramp in any purchasing decision... and I don't even have an iTunes account.

I mean, if the programmers are going to spend all their time chasing Apple and not improving their phone, then why bother?
by ikramerica--2008 July 24, 2009 7:30 AM PDT
iTunes 10 will likely break this ability for good. Snow Leopard is only a few months away, and thus so is iTunes 10 (or X?). Like the Quicktime numbering, they are likely going to skip some numbers and just jump to 10...
by Nataku4ca July 24, 2009 10:10 AM PDT
@Random_Walk (aka Penguinsto)

it probably didn't take them too much time to beat the security on itunes... after all it was in the "Oh, one more thing" section... lol
by DrtyDogg July 24, 2009 1:12 PM PDT
Considering this update was leaked prior to the iTunes update I would wager that not a lot of time was spent on this. Also the update for iTunes to work only changed one variable. As if you would ever consider anything other than an iPhone.
by Vegaman_Dan July 24, 2009 2:08 PM PDT
@Random_Walk:

How is you have claimd previously to own an Apple dual G5, an iPhone, and MacBook.... and NOT have an iTunes account? Just curious. It's very possible you do not- it's not required to have an account to use iTunes.
by Mcckoe July 25, 2009 1:16 PM PDT
what a waste of an article, get with the times... pre competes with the iphone 3g (kinda), but now we have the 3GS... i'd like to say the pre connecting or not connecting to itunes is a story that adds to this made up war, but it doesn't
by jaguar717 July 27, 2009 1:31 AM PDT
I love how the same iCultists who love to trash Microsoft for running proprietary software and call for every government fine the socialists can come up with turn right around and praise Apple's attempts to close others out, as if being stuck without options is some kind of feature.

Note that I'm not attacking Apple's right to update itunes to break outside functionality...it's their product and they have every right to, it'll just cost the customers. But most of Apple's business model has been to use the stuff they're good at (OS, then ipod) to subsidize the stuff people wouldn't otherwise overpay for (slower, pricier, non-upgradeable computer hardware) by locking them together. More power to them, I just won't be a customer.
by pepestudio_dotmac July 23, 2009 5:20 PM PDT
LOL! Auuuugh!! ROTFLOL!!! Toooo funny!!!
Reply to this comment
by pepestudio_dotmac July 23, 2009 5:21 PM PDT
Then again, Steve Jobs might go like this "That's it, Let us buy Palm and shut everyone up!" Hee hee hee hee!
by mrcockrell July 24, 2009 7:04 AM PDT
lol, introducing:

the new Apple iPalm with Apple webOS
by nopinktoday July 26, 2009 12:05 PM PDT
I lol'd twice
by hightechfanboy July 23, 2009 5:58 PM PDT
This is getting good. This is is the real prizefight. We see who takes the next round. Palm pre 1,.Apple iphone 1.
Reply to this comment
by fortheclueless July 23, 2009 6:31 PM PDT
Well, Apple has just a few thousand more developers inside who can keep playing this game with Palm...who doesn't have a very large development staff. So they can keep mimicing the ipod at the risk of not developing other features for the phone's OS. I think its a pretty dumb move by their business.
Reply to this comment
by cvaldes1831 July 23, 2009 7:22 PM PDT
The Palm Pre customers are the unfortunate losers here. iTunes syncing: It works! It doesn't work! OMG, it works again! No wait, it doesn't work again! Et cetera ad nauseam.

After a while, Palm Pre customers will just give up.

It's not just the number of engineers (Apple v. Palm) working on this. Apple controls the entire ecosystem.
by WSNumberOne July 23, 2009 7:53 PM PDT
Based on your comments about Apple and Palm developers, it's obvious that you are not considerening the cost of this software development war. Every time these ?thousands? of Apple developers spend time creating a way to circumvent Palm?s ability to sync with iTunes, it costs them ?thousands? of man-hours studying, developing and testing their ?fix? to Palm?s WebOS. Not only does this iTunes ?fix? have to work without causing problems for all legitimate Apple devices, it has to be updated on the many versions of iTunes (all operating systems, all languages). As you might expect (and as most software developers already know), this is not an inexpensive process. Palm on the other hand, with their ?not very large? development staff only has to make their software updates work on one device with one application, which by the way does not have to be downloaded but is pushed out automatically. Not only does Palm expend fewer resources than Apple, they can react to change faster than Apple.

As far as your statement about Palm ?not developing other features for the phone's OS?, the article clearly states that the new WebOS upgrade also provides better Microsoft Exchange ActiveSync support, remote PIN/password requirements, inactivity timeout and improved certificate handling. I have all owned all three models of the iPhone and have used iTunes for years. I evaluated the Palm Pre and prefer my iPhone over the Pre, but I am not an Apple fanboy that sides with Apple every time they make a decision. As an owner of a lot of Apple shares, I think that Apple is bringing unwanted and unfavorable attention to the company with this iTunes/Pre back and forth. Not only is Apple expending a lot of resources trying to prevent the Pre from synching with iTunes, it is providing a lot of ammunition to both US and EU regulators who are already scrutinizing the iTunes/Apple-device exclusivity. The Pre?s ability to sync with iTunes is not so important as to give generate material for the French Competition Council, the Norwegian ombudsman and the Melanie Tuckers of the world.
by cnetpre July 23, 2009 11:58 PM PDT
Palm and Apple development staff aren't the sole programmers in providing apps for smartphones; it's the public developer community. And these few more thousand developers are the same thousands that are considering to clone their apps for the Palm Pre. The iPhone platform is too crowded with useless fart applications that get more exposure than real practical and useful apps. iPhone maybe chained to AT&T but developers aren't chained to the iPhone and can develop apps on any platform they please including the Palm Pre. You're clueless about who truly run the app stores.
by celticbrewer July 24, 2009 4:52 AM PDT
yeah, but if I was an itunes user (and thankfully I'm not), I'd hate having to get these constant updates to trump Palm in some pathetic rivalry. They could keep outdoing each other, sure, but what will the customer think?
by Weudel July 24, 2009 9:57 AM PDT
In support of WSNumberOne...

And let's not forget the cost of retooling/reprogramming to make all the new iPods/iPhones run on firewire connections and repackaging without USB logos, if the USB board agrees with Palm.
by Nataku4ca July 24, 2009 10:16 AM PDT
this is all for the better, and at least the consumer don't have think about updating manually, its automatic. plus u can always not update itunes, lol
by Garlidie July 24, 2009 10:22 AM PDT
All pre owners have to do is not update Itunes until palm releases an update. Or just don't update to newer version of itunes. I got my Pre, love it, love it. It's a nice feeling knowing your phone is second to none. Just wish they support zune.
by JBundyLive July 27, 2009 7:35 AM PDT
@WSNumberOne has a very good point. Windows Media Center allows for automatic synching of sd cards with an audio device or smartphone if you choose. Apple is really wasting its time and unnecessarily allocating resources to block use of its own program just because the input isn't an iPhone/iPod.

Disclaimer: I own an iPod Touch and a Palm Pre.
by sam99999999 July 23, 2009 6:54 PM PDT
Oh, and by the way, Pre still doesn't allow HotSync of legacy Palm Desktop databases.
Reply to this comment
by WSNumberOne July 24, 2009 8:51 AM PDT
Synching with Palm Desktop databases was really important . . . . in 2003. The Pre uses the WebOS, not the PalmOS. Sometimes you just have to move on . . . .
by sam99999999 July 24, 2009 12:01 PM PDT
@WSNumberOne: Not easy to convert to WebOS if you have no way to load your existing databases. Unless you meant "move on to a non-Palm platform" which is what I plan to do.
by ncrause July 24, 2009 12:05 PM PDT
Oh, and by the way, iPhone still doesn't allow Java apps despite using a Jazelle-enabled CPU. *** for tat.
by DrtyDogg July 24, 2009 1:14 PM PDT
HotSync for the pre is under development.
http://www.precentral.net/palm-os-hotsync-coming-classic
by sam99999999 July 25, 2009 6:22 AM PDT
@DirtyDog: Thanks for posting that link. It still amazes me that Palm's marketing department would plan a device with no migration path for their legacy users. MotionApps is Palm's only option in this regard. We've been hopeful there will be a solution for legacy HotSync from them.
by merlefisher July 23, 2009 7:00 PM PDT
I agree... I think Palm should just add music syncing features to their synchronization software or whatever palm uses to sync data between the Pre and computer. This would enable them to have indefinite music synchronization capabilities.. who knows how long this 'fix' will last. The iTunes folders are very accessible on the computer... am I missing something or couldn't Palm just create their own app that takes the itunes data from the folders and interpret it for the Pre?
Reply to this comment
by TechiePeach July 23, 2009 7:09 PM PDT
hightechfanboy, I would suggest that the actual count is PalmPre 2 Apple IPhone 1.

Even though I'm a diehard Palm fan, I do wish both sides would stop this nonsense. I don't agree with another blog comment that Palm should have just asked permission to enable this feature on Pre in the first place and that would have taken care of everything. As if Apple woud have really just said, "uh...ok". NOT!

However, from the Apple side of things, what's the big freakin deal? Whichever Pre folks out there that care enough about iTunes to still need to sync are still paying for the songs - or at the very least have already paid for the songs. So, that's money in Apple's pocket. Why be so vindictive as to try to prevent them from syncing on a new device?

Even though it was a LITTLE underhanded for Palm to add this feature to the Pre, I really feel that Apple has taken it beyond where it needs to go. Typical Palm users are much more concerned about the functionality of their devices than they are about being able to sync media files. And, of course they're smart enough to get around any lockouts. So, if Apple thinks they are going to convert Pre fans just because they will no longer be able to sync, they're sadly mistaken. It's much more likely that Pre fans will become turned off from iTunes before they would ever consider give up their Pres... Seems like bad business to me.
Reply to this comment
by bombones July 23, 2009 8:48 PM PDT
I am getting my soda and popcorn, this biaatch slapping is gonna get better.
Reply to this comment
by rceva July 23, 2009 8:50 PM PDT
Why in the world would they add an NFL aplication on top of a NASCAR application? Why not make this optional? I am sure a lot of us that have no interest in these american traditions are frustrated to find these icons whenever we open the launcher card. PAINFUL!!!
Reply to this comment
by Henzapper July 23, 2009 11:33 PM PDT
Haha, I totally agree. I really have no interest in either the NFL or Nascar, and I just hate having an app that takes up space if I'm never gonna use it. Not only does it take up memory space, but the space on the app menu, which would be a pet peeve to me.
by slapppy July 23, 2009 9:13 PM PDT
Wow. Palm Pre is just a low class hack job now. Pretty pathetic.
Reply to this comment
by ncrause July 24, 2009 12:06 PM PDT
How do you figure?
by o2bpitching July 25, 2009 7:10 PM PDT
its a hack job cuz they cant even come up with their own desktop sync software that will emulate iTunes functionality. so they hack and steal from Apple.
by AppleSuxLeo July 23, 2009 9:29 PM PDT
Cnet called iTunes a "bloated turd" on their podcast...and other Mac experts have called it a "bloated monolithic spreadsheet"
I avoid any Apple software.
Reply to this comment
by ultraret1 July 23, 2009 11:00 PM PDT
facebook sync works as inteneded, EAS improvements great but dont use them, itunes syncs back, now that's taking a bite of the big ole apple.... nice.. lol this Palm Vs Apple war is getting very exciting, wiki search mobi site nice improvement, web navi better, a few gen OS speed increases and slick UI improvements. LET DOWNS - Still no F' video, copy & paste, foward is weak, NO google task sync, no personalization opt, photo app load time still slow, inactivity lock out only works with EAS huge diisapointment..how many times must enter my pin! palm grow up!
Reply to this comment
by ywkhgqo July 24, 2009 9:22 AM PDT
uh the palm pre definitely does have copy ad past.
by lil-yankee July 24, 2009 9:47 AM PDT
you sir dont know what you are talking about.
the pre has copy and paste, not perhaps a very useful one, but is there. at the very least say (fix the copy and paste) i give it to you in the others, but still 3rd party apps will take care of that just like the did for the iphone's first 2 years
by Daggs0912 July 24, 2009 2:04 PM PDT
Very exciting! Some of these people really crack me up. My Iphone is better than your pre. They sound like a bunch of 5 year old brats. Two great phones competing against each other is only going to bring better things in the future.
by artistjoh July 23, 2009 11:18 PM PDT
So how does this help Palm? Maybe a bit of publicity but if I am a customer for a phone and I had to choose between a product that has on again, off again media support and no guarantee that that will improve in the long run or an alternative with reliable works-all-the-time media support which am I going to be most impressed by?

This is an unprofessional game that Palm is playing and eventually they need to do what everyone else in the industry has done - put a little time and thought into making their own media market place over which they have ongoing control.

I think they are hoping that Apple will just look like a bad guy, but they haven't thought of the fact that they themselves just look like schoolboy pranksters rather than a serious phone manufacturer.
Reply to this comment
by ywkhgqo July 24, 2009 9:22 AM PDT
and Apple does look like the bad guy. They look like a silly little girl tightening her grip on her dolls.
by kaibelf July 24, 2009 11:24 AM PDT
I don't think so at all, ywkhgqo. They look like people who built a successful product set, and are protecting their work from fakes. Whine all you want about Apple, but if you don't like it, you can always use something else. It's an entirely different matter when the Pre has to PRETEND to be an iPod. That makes them no better than a knock-off Gucci handbag.
by clamenza July 24, 2009 11:40 AM PDT
whatever. calling someone fake for getting their products to work, yeah, you're not a fanboy. Apple's not protecting anything. The consumer has purchased the product and ought to be able to use it however s/he wants. The US at least doesn't give manufacturer right to a product post-purchase.

You're on your own here.
by ywkhgqo July 24, 2009 11:49 AM PDT
No, apple can only stand to make money from the Pre being able to use Itunes with apple making money from the store purchases. They lose NOTHING from letting the Pre stay on Itunes. By blocking it, however, they take engineers' time and energy to try and keep itunes blocking them out. They just look like fools. Not to mention this could violate some antitrust laws.
by klh2000 August 20, 2009 9:45 PM PDT
Excuse me. Seems like everyone always tosses out "hey they are breaking anti-trust laws". You really don't have any idea what your talking about. You forget to see that Apple owns iTunes and the iPod, and the software that runs it.. Palm doesn't . Basically your telling us that competing companies should be allowed to use your software for free instead of asking to use it or offering to pay to use it like everyone else. Palm decided that instead of spending their own money to come up with their own software that they would basically trick its USB ID to pretend it's an iPod and use Apple's software to connect to the iTunes Store. And then accusing Apple of changing the rules.

I guess the rules have changed. Protecting ones own interests are now seen as breaking anti-trust laws.

So I guess the next step would be to toss out all the patents and let everyone develop their own stuff and lets see where the chips fall. That should make for some interesting devices.
by July 23, 2009 11:40 PM PDT
Wow, freaking owned.
Reply to this comment
by MickBurke July 23, 2009 11:56 PM PDT
Yea, but apple releases an 'update' to itunes ever six or seven days, so they'll just break it again.
Reply to this comment
by darkvam July 24, 2009 12:27 AM PDT
I have the pre and I love it. I had an iphone but gave up on it because I don't like Apple's walled garden. This update happens over the air and can be downloaded in a couple of minutes through wifi. I keep my Pre updated just as kept my iphone updated. itunes I never upgrade. There's no reason to ever upgrade really, specially now that I have the Pre.
Reply to this comment
by sd_dreamer July 24, 2009 3:16 AM PDT
Wow... Apple Fanboys are at it again... I like that Palm is tweaking Apple's nose a bit with Itunes synch, but in the end Palm is about business and the enterprise and Apple is about playing with and making gadgets. Apple really is for people who don't know or understand technology -- and sadly all the fart, beer, and just plain useless apps makes the app store little more than a flea market for adolescent minds.

Apple is making money, true enough. But being the the company that brought the fart apps to telephones is hardly something to cheer about. So keep playing with the gadgets apple fanboys -- and if you get around to it try getting some work done.
Reply to this comment
by Seaspray0 July 24, 2009 6:57 AM PDT
Long live the fart app!
by lil-yankee July 24, 2009 9:51 AM PDT
lol very well said, althought i have everything apple from timecapsule to apple tv to macpro to iphone, what you said has its truth. They sold a billion app but i think thats an overstatement on its own. Its just a volume thing which does not take to consideration the actual quality of the apps, Most of them really suck, the useful ones are in cydia or installer for free. copy right my ass lol
by kaibelf July 24, 2009 11:28 AM PDT
You are pretty moronic. Apple has a virtual stranglehold on high-end media and graphic design markets, and Palm was as good as out of business only 6 months ago. I work in a tech conglomerate and NONE of my client base is at all interested in Palm products. This isn't 1997. It's all about Blackberry for enterprise, and Palm's merely an also-ran, but isn't a serious contender.

As for Apple, the simple fact that they are the big tech headliner consistently, and are making money hand over fist says it all.
by medezark July 24, 2009 1:41 PM PDT
If we were talking about Media Center only being able to sync to Zune's I wonder how many of the Apple apologists would be bashing Microsoft for taking a similar stance.
by alexacker July 26, 2009 7:12 AM PDT
sd_dreamer: you are dreamer because with these comments, you look like an imbecile. Just because Apple users like an easier, better way to do things versus tech dorks that need to access directories and terminals and feel superior to people like us doesn't make us stupid. There are useless apps on any platform and just because it's available doesn't mean that all iPhone users utilize them.
by Fielder84 July 24, 2009 5:52 AM PDT
Palm should have not cut corners and should have built their own software which could share the iTunes library, not a cheap hack. Palm customer should be angry at palm for making them think they had some deal with apple and itunes. Do you think the Microsoft Zune store would ever allow iPods to connect? Or the Sony Connect store? Or the Nokia Music store? etc...

What would happen if apple ended up with millions of pre's using itunes? Apple would be forced into truly supporting all 3rd party devices with no profit for all their work. Business is business.
Reply to this comment
by Rolker July 24, 2009 6:12 AM PDT
Of course Apple will see profits from Palm's move.
All Pre owners will buy music and videos from iTunes instead of buying them at another palce.
I don't understand what is the problem with letting other cell phones to use iTunes. More people buying music from Apple store means more revenues for Apple.
And the big problem is that iTunes is the biggest music store today. Closing it to non-apple cell phones is problematic.
by Seaspray0 July 24, 2009 7:03 AM PDT
Microsoft's media player does not discriminate against devices.
by zyxxy July 24, 2009 7:37 AM PDT
And the mgtek plugin to Media Player allows iPods to sync with Media Player. We have one iPod nano in the house, and two other MP3 players, and they all work fine with Media Player.
by Weudel July 24, 2009 9:46 AM PDT
Microsoft's media player discriminates against my computer... Have to be running Windoze to download it.....
by lil-yankee July 24, 2009 9:55 AM PDT
true enough it will not seem to hurt apple but guess what, they live on the halo effect.
their instict wants you to work like this IF ipod then itunes
IF itunes then mac
IF mac then iphone
....
they dont want IF mac then pre
You feel me? thats were the problem is.
They are not going to make nearly as much money with a pre phone compared to the iphone to whom they could not only sell music, but also farting apps and a host of other unnecessary *******
by Nataku4ca July 24, 2009 10:39 AM PDT
just to add to the fire, "I DO NOT WANT ANOTHER APP CROWDING UP MY MACHINE!!" so ya... good move Palm, makes me want to get it

don't anyone ever have that issue? several cell with different app and u have to manage all that crap on a whole bunch of software just because "u have a different app for a different cell"? (family member cell btw, not that "I" have several cell...)
by medezark July 24, 2009 1:43 PM PDT
Actually, the Zune store (through media center) allows many third party devices to connect and sync.
by cary1 July 24, 2009 7:06 AM PDT
I feel sorry for the people who bought their music from iTunes store and were stuck with listening to it on iPod. Atleast Palm is doing something good for those users.

Even after all the Palm's efforts, some people will be stuck using iTunes which is a bloated POS.

I wonder if people can use Windows Media Player to sync to Palm Pre, since Pre shows us as mass storage device
Reply to this comment
by SoCalHampshire July 24, 2009 9:36 AM PDT
Yes, you can use WMP to sync as the Pre is just like any USB Mass Storage Device.
by massalo July 24, 2009 7:23 AM PDT
Itunes allows other mp3 and phones to connect to it as a drag and drop device, but ipods and iphones have the ability to seamless sync with itunes. Its apples right to do it like that because its their software. They aren't saying you cant use itunes without ipods or iphone just that its not as seamless as it would be.
Reply to this comment
by zyxxy July 24, 2009 7:39 AM PDT
Commonly referred to as 'crippleware'. Which describes iTunes beautifully.
by SoCalHampshire July 24, 2009 9:40 AM PDT
Massalo, Apple doesnt have to "support" the seamless syncing of other devices to its iTunes software. The difference here is they are actively disallowing syncing whatsoever. Our economy is NOT 100% laissez-faire; that is, the government steps in when unhealthy business practice occurs ie non-competitive behavior (a la Microsoft in the 90's...and Apple now).
by Nataku4ca July 24, 2009 10:40 AM PDT
@zyxxy

lol, that was good reference
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