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May 14, 2009 3:25 PM PDT

Dell's Della site for gals causes facepalmage

by Matt Hickey
(Credit: Matt Hickey)

Oh, Dell, did you start up a firestorm. Sure, your idea was great: create a site marketing your Netbooks to women. But instead of telling non-tech-savvy women what they can do with their laptops--download recipes!--you ended up offending the tech-savvy ladies, who, you know, are the ones who have actually bought your computers.

I have several friends who are women (no, really!). I showed the site to several of them and the feedback was completely negative. One of my friends actually said she now feels bad about the Dell Netbook she bought just two months ago. Awesome.

You see, computers are computers are computers. They are gender-neutral. Your ads should be too. The good news is you listened to consumer feedback over the past few days. Gone from the Della site are the tacky 1950s-style housewifeisms and the "shoe shopping" stuff. They've been replaced by more appropriate language.

Still, Della, your "site" for women, is still a little too "Sex in the City" and not enough "it's 2009 and we all have computers."

With more than 15 years experience testing hardware (and being obsessed with it), Crave freelance writer Matt Hickey can tell the good gadgets from the great. He also has a keen eye for future technology trends. Matt has blogged for publications including TechCrunch, CrunchGear, and most recently, Gizmodo. E-mail Matt.
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Add a Comment (Log in or register) (31 Comments)
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by tipoo_ May 14, 2009 4:04 PM PDT
Whats a...Woo man?
Reply to this comment
by M C May 15, 2009 12:31 AM PDT
Quit already with the repeated use of "FAIL." We get it, CNet is relevant in...well, FAIL is actually from about 3 years ago, so that would put you almost up to date. Congrats.
by odubtaig May 15, 2009 3:02 AM PDT
What you shout when you Win, man.
by Fil0403 May 17, 2009 4:25 AM PDT
Google it.
by Goodbye Helicopter May 14, 2009 4:06 PM PDT
Dudette, you're not gettin' a Della.
Reply to this comment
by priorityx May 14, 2009 4:18 PM PDT
but does it protect from leaks?
Reply to this comment
by Firehazel May 16, 2009 1:32 PM PDT
what kinds of leaks? data leaks to the FBI?
by SlimGem May 14, 2009 4:45 PM PDT
Not tonight, I have a headache.
Reply to this comment
by wjsteele May 14, 2009 4:45 PM PDT
What the heck does "facepalmage" mean???
Reply to this comment
by Pishkado May 14, 2009 4:54 PM PDT
The act of facepalming: dropping your face into your palm, or raising your palm to your face, to indicate frustration or disgust.
by Random_Walk May 14, 2009 5:02 PM PDT
I actually showed this to my colleague, who, besides being female, is a hardcore server geek. After laughing her butt off, and a 10-minute-long round of jokes at Dell's expense (plus hatching a secret plot to slip the URL in to our boss sometime) she said: "I'm glad we went with HP for our RFQ..." She wasn't joking when she said that last sentence.

Dear Dell: Instead of concentrating on being a Lifetime Channel clone, how about you fix that habit of R900 and 2950 servers in dropping RAM sticks and spewing stop-bit errors? Thx in advance.
Reply to this comment
by rreddy4 May 14, 2009 5:20 PM PDT
As my friend said, Dell proves its hard to please women. So creating a dedicated site for them to try to cater to their mysterious niches is not a bad start.
Reply to this comment
by odubtaig May 15, 2009 3:03 AM PDT
It is? ****, I must be doing it wrong.
by gggg sssss May 14, 2009 6:03 PM PDT
I see nothing wrong - but then I am not a woman. If pink offends you, then simply go to dell.com. As for the woman who baught an HP server because her female sensitivities were offended by pink, hope she can justify that waste of money. Maybe she is employed by the governemnt where that kind of thing is accepted. Not in the real world.

Get over yourself girl.
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by Random_Walk May 14, 2009 7:43 PM PDT
Wow - I just love seeing ignorance writ large...

We chose the HP ProLiant DL series long before this "Della" site came out (learn to read, eh?). The reason why lies in the RAM bugs that were rampant through the Dell servers we do have.

On a more philosophical note, what if Dell had came out with a page dedicated towards pushing Jewish stereotypes? Or perhaps one dedicated towards pushing homosexual ones? Would you be as eager to chuff it off with a "get over yourself"?

Didn't think so.
by Police_States_of_America May 14, 2009 8:12 PM PDT
@ Random_Walk: if pink offends you then maybe you should just sit in the corner quietly or take ritalin.

such a harmless stereotype. in certain places in the world you can be killed for having gay sex, but i guess this is similar to you huh?
by Random_Walk May 15, 2009 5:54 AM PDT
The point isn't offense at the color pink, or of "gay sex", but of stereotypes. Maybe you'll understand once you get old enough and try at attracting a mate?

It's like Dell launching a site dedicated to African American customers and talking nothing but basketball and hip-hop. Not exactly racist, but definitely offensive.

fjtorres (below) was far more eloquent than I about the whole affair... maybe you should go read his/her post.
by gggg sssss May 15, 2009 5:50 PM PDT
@ Random_Walk you mean like BET, but about computers? How long has BET been on the air? Seem sto be working AFAIK
by gggg sssss May 16, 2009 10:19 AM PDT
@ Random_Walk: forgot Opra ( black women ) and Martha Stweqart ( White women ) as highly segmented, steotype milkyng successful media sinkholes. You probbaly watch them all?
by -fjtorres- May 14, 2009 8:53 PM PDT
Police_state: You do know there are places where teenage girls and their teachers are being poisoned for daring to want to know how to read, right?
http://www.google.com/hostednews/ap/article/ALeqM5gQE_N0r1XomQlXbpcUFNoe9e6fWgD985VHQO0
And that's when they're not having acid thrown in their faces:
http://news.bbc.co.uk/2/hi/south_asia/7724505.stm

The Dell-ites may be merely clueless rather than murdetously misogynistic, but that doesn't excuse their ignorance; as pointed out, it devalues their corporate image at a time it is far from what it used to be. Makes you wonder exactly who put the site together, how old they are, and whether they even have a life...
Reply to this comment
by odubtaig May 15, 2009 3:01 AM PDT
"The people who are on top
Say that you should keep your chin up and
They are keen to show you, the unhappy ones below you
But I want to more of that stuff, that's looking at it upside down"

-- Stiff Little Fingers - Silver Lining
by man_w_balls May 14, 2009 9:23 PM PDT
a brilliant spark from the desperate marketing department sputters with futility
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by eldris_ May 15, 2009 2:35 AM PDT
Speaking as a woman who's bought coputers from Dell before, that website is utterly rediculous and sexist. Why do they have one for women and not men? And what the heck is with that featured artist section? The site is just insanely unhelpful and sexist, I wish I hadn't looked at it.

Come on Dell, don't make me lose faith in you.
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by gggg sssss May 15, 2009 5:51 PM PDT
As long as you dont buy HP, or God forbid Lenovo.
by NervClaX May 15, 2009 8:25 AM PDT
I'm gonna get one of these Dell computers for my secretary. Thanks for the news tip!
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by Super2online May 15, 2009 8:35 AM PDT
I wouldn't be so quick to call this site a failure. Not every woman who owns a pc or laptop is a geek. Compters are mainsteam now, and many women who own them could care less about whats in it. They fancy cool clothes, designer phones, and many shades of lipstick. I spoke to several women I know and asked them to look at the site. None of them work in the computer industry or spend more than a few hours on one a day. They all liked it.

Just saying, computer nerds have a tendency to think everything revolves around that world, but it doesn't!
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by CreativeMalcolm May 15, 2009 8:43 AM PDT
But Apple markets to us gay people... what all those clean lines, shiny things, the rainbow of iPod nanos, the trendyness of the products... I mean it's all there... not to mention having Scott Forstall giving the keynotes lately... mmmm he's dreamy... I don't know why you heterosexuals keep buying products obviously made for those of us with taste.
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by gggg sssss May 15, 2009 5:54 PM PDT
maybe THAT is why I have avoided Macs with fear an dloathing. Thanks for outing me, and teh 4 year old girl who is a PC.But does Apple have a gay oriented micro site? where?
by Fil0403 May 17, 2009 4:28 AM PDT
It's a pitty some people confuse that with "cool".
by Fil0403 May 17, 2009 4:33 AM PDT
If this is considered an insult to women's intelligence, I don't know what to think or say about Apple's Mac vs. PC commercials about Macs' supposed superiority to the PCs to any IT-savvy person.
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by cp256 May 17, 2009 8:11 AM PDT
Oh no, it's not POLITICALLY CORRECT! Call the PC Police, quick!
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