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March 25, 2009 10:11 AM PDT

Our favorite retail laptops

by Dan Ackerman
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We've spent the last eight weeks testing and reviewing almost two dozen retail fixed-configuration laptops. Those are the specific models you'll find listed in Sunday newspaper sales circulars and boxed up and ready to go at big brick-and-mortar outlets.

The HP G60-235DX.

In the entry level category, which refers to laptops under $599, you're going to find systems that are functional, but not particularly exciting. Faster dual-core processors and bigger screens are the main reasons to trade up from a similarly priced Netbook. As long as you keep your expectations modest, an entry level laptop can be good for either cash-strapped students or those with modest computing needs.

The majority have AMD processors, but we found two with Intel Core Duo CPUs (the cheaper cousin of Intel's mainstream Core 2 Duo). Those two Intel laptops were faster than the competition, and of the pair, we preferred the HP G60-235DX for its 16:9 wide-screen display, separate number pad, and better-than-expected battery life.

The Gateway MD7818u.

Stepping up to the budget category, which includes laptops from $600 to $899, we found a wider range of features, screen sizes, and components. The majority of the systems in this category had Intel Core 2 Duo CPUs (the 2.0GHz T6400, to be exact), though there were a pair of AMD-powered laptops that lagged behind in our benchmark tests.

The Gateway MD7818u was our overall favorite in the category, thanks to its large 500GB hard drive, 16:9 wide-screen display, and generally upscale look and feel. Also notable was the Toshiba Satellite A305-S6916, which costs a little more and loses a bit of hard drive space, but adds a 512MB ATI Mobility Radeon HD 3650 graphics card, which is about as good as you're going to do for graphics in this price range.

The Gateway P-7805u FX.

Finally, we looked at a handful of mainstream laptops, running from $900-$1,200. Our overall favorite is the latest version of Gateway's FX-series 17-inch, the Gateway P-7805u FX. Gamers on a budget will love the 1GB Nvidia GeForce 9800 GPU, but the 17-inch display deserves a higher screen resolution (which the previous model had). A rare entry in the 15-inch gaming laptop category, we also liked the Asus G50VT, which packed in a 512MB version of the GeForce 9800.

While ordering a laptop direct from a PC maker such as Dell or HP gives one an opportunity to custom-build a machine from scratch, there's clearly a big demand out there for boxed-up, ready to go systems. If you're looking for that kind of instant-gratification retail therapy, there are some good deals out there--just make sure to check the component list carefully, making sure you're getting what you need, and are not paying for too many features you don't want.

Editor's Note: Yes, we love MacBooks just as much as you do (check out our review of the current 13-inch model here), but the retail versions are exactly the same as you'd get online, so we've saved some space for laptops that don't normally get any attention.

New York native Dan Ackerman, a former radio DJ turned journalist, has written about technology and music for publications including Spin, Blender, The Hollywood Reporter, and USA Today. He hosts the weekly Digital City podcast and the New York edition of Editors' Office Hours. Dan's new album, Tales Out of Night School, is available now. E-mail Dan.
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Add a Comment (Log in or register) Showing 1 of 2 pages (51 Comments)
by angry jubu March 26, 2009 5:21 AM PDT
I don't understand the bias toward Gateway in evidence here. Their models may be bargains in their respective categories, but my understanding is that Gateway has had quality and reliability issues over the years. Also, Gateway has been on the brink of folding for some time, which leads me to wonder if they'll be around to support the products. I have to assume these aren't considerations for you.
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by wovose March 26, 2009 12:56 PM PDT
Gateway is now owned by Acer. Do not think they are folding. I have the P 7801 (has WUXGA) and it is fantastic. What a bargain for all its strong features. Tiger direct still has it offered at $1299.
by angry jubu March 26, 2009 5:24 AM PDT
Also, the article is misleading. The reviews you've linked to are already out of date - for example, for the quoted price, the HP G60 is now available, directly from HP, with Core 2 Duo, as opposed to dual core.
Reply to this comment
by tipoo_ March 28, 2009 9:11 AM PDT
Core 2 Duo IS a dual core...Dual core isn't a different processor on its own, its very general.
by angry jubu March 31, 2009 6:59 AM PDT
I am aware of that.
by El_Mikee March 26, 2009 8:04 AM PDT
Well, i have a Gateway Desktop (GT 3020m), my brother-in-law has a Gateway laptop pretty similar to the MD7818u, and let me tell you; they´ve done a pretty decent job on some demanding tasks like photo and video editing. My desktop even runs windows vista without any problems.

Now HP... There´s a brand i don´t trust at all. My sister bought an Hp Laptop, i had an Hp printer; and both of them were giving us headaches in as little as three months. Now i have a Canon printer wich works great. :-)
Reply to this comment
by somerandomguy1 March 26, 2009 11:04 AM PDT
Yeah i agree with you Mikee. I bought my HP Pavilion dv9000 about a year ago and i have sent it into repair 5 times...thankfully they have a warranty that admits that they suck. (1 year warranty with a 90day warranty after each repair)
by chili_picante March 26, 2009 12:36 PM PDT
I agree! HP sucks and Gateway rules! I've had one HP laptop and it will be my last. It has a crappy AMD Turion processor that is extremely slow, the wireless has gone out, and the frame for the screen cracked so I can't close the cover. Also, it was packed with crapware. I've had three Gateway PCs (two desktop and one laptop) and would definitely by another. I bought the first Gateway desktop 14 years ago and it is still going!
by shadygeezer March 26, 2009 3:39 PM PDT
This is weird the same thing happened to me, I had a HP printer which was such a god awful thing that I replaced it with a canon, later with a samsung printer! What the hell is it with HP printers???
by ElVolto March 26, 2009 8:28 PM PDT
And yet we've had totally different experiences with HP. The keyboard on my son's Gateway laptop broke after about a year and a half, while my HP Laptop purchased a week after the Gateway just kept on truckin'.

In fact my positive experiences with HP made me pick up a HP laptop to replace the Gateway when it lunched a little over a year ago.

Plus, living overseas and dealing with Gateway support, or for that matter Sony for my wife's employer issued Vaio is a hassle. HP Chat works like a charm.
by Bluegooser March 27, 2009 4:25 AM PDT
I have a HP Pavilion and have never had so many problems with a laptop in my life. I will never buy another one again. The service I got was the worse ever to date. I need to buy a new one soon but HP will not be on the list.
by attudesign March 26, 2009 8:05 AM PDT
i use to worry about the quality issues of gateway but generally the nerd herd has had only good reviews of the new run of gateway laptops. So I bought a 6860fx, great laptop... I even upgraded it with a t-9300, very simple to do... I will definitely buy gateway again
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by keeferino March 26, 2009 8:07 AM PDT
I have had my gateway fx for around 8 months now and I love it. The new models have even better parts for a much cheaper price than I paid for mine. I haven't had any realy problems with it. It has recently been overheating, but since it is still under warrenty gateway will fix it free of charge, when I have enough free time to send it in. I would highly recommend it to anyone.
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by question4seller March 26, 2009 8:31 AM PDT
I too had a gateway desktop, and i have had absolutely no problems. Very reliable. I would deff. buy a gateway again.
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by angry jubu March 26, 2009 9:16 AM PDT
Not to discount personal experience, but PC Magazine, in last summer's Reader' Satisfaction Survey (http://www.pcmag.com/article2/0,2817,2326607,00.asp) had this to say about Gateway:

"Gateway distinguished itself by making all four notebook categories?and by scoring the lowest overall score in each. What's worse, when it comes to business laptops, 31 percent of those from Gateway needed repairs, the worst repair percentage on the chart this year (now that Averatec is gone.) "

You may very well all be having positive experiences with Gateway; I'd be afraid to order from them. I say this after having been a Gateway customer years ago. I just don't think they're the company they used to be (then again, are any of them?).
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by Zacm05 March 26, 2009 9:36 AM PDT
I am suprised there are no MacBooks in this list. When you go to the retail store, they are boxed up and ready to go. Plus, they are among the best laptops you can get. Interesting. But otherwise, not bad choices.
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by 0wnz March 26, 2009 3:59 PM PDT
Haha maybe because there wasn't a "Premium" catagory, since a halfway usable macbook costs over $1500.
by ikramerica--2008 March 26, 2009 10:20 PM PDT
The $999 model is 100% "usable" as Mac OS X isn't the memory/resource hog that Vista is. But as for gaming, they stink, even the new ones with Nvidia graphics. For everything but gaming, they are quite useful.
by turnerb92 March 26, 2009 9:57 AM PDT
I have owned Gateway desktops since 1998 and have never had a problem...my latest runs Vista with no issues. I also have 2 laptops, one Gateway and one Dell, both running Vista. The reason we got the Dell is because my wife liked the different colors they offered. We have had both Laptops for almost 2 years now and her Dell has had 2 warranty fixes already. The Gateway laptop has survived a 6 month tour to Iraq along with my 3 year old child typing and playing games on it whenever we let her and we haven't had one problem with it. I know all companies have lemons here and there, but I've never had a problem and have always been more than happy with my Gateways.
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by joshua.goldman March 26, 2009 10:07 AM PDT
I place little faith in reader satisfaction surveys since people rarely take the time to respond to them when they are happy with their purchase.
I'm also not sure where you're getting the price from for the G60 since I just did the config with the lowest-end Duo HP offers and it comes to $724.99 after a $100 instant rebate.
And Gateway is owned by Acer and has been since 2007, so there's little chance the third largest manufacturer of computer systems is going anywhere and not going to back up a one-year warranty.
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by angry jubu March 26, 2009 10:24 AM PDT
"I'm also not sure where you're getting the price from for the G60 since I just did the config with the lowest-end Duo HP offers and it comes to $724.99 after a $100 instant rebate."

I just configured one as well; currently, you can get a G60 with Core 2 Duo and 4GB RAM for $579. I think you might have been configuring a dv series model.

One point that matters to me - the touchpad on the G60 is offset, which I find makes a significant difference while typing. The touchpad on the Gateway is still centrally positioned.
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by jamashinaida May 9, 2009 11:14 AM PDT
actually, as per the pictures at the top of the page, The Gateway touchpad is off centered the same as the G60
by joshua.goldman March 26, 2009 10:50 AM PDT
No, it was the G60t. You're correct, you do get 4GB instead of 3GB on the retail model, but you also get a 320GB hard drive, the 64-bit Vista Premium, and Lightscribe drive. Those things with the T6400, puts the price at $724.99.
And the offset touchpad is a matter of taste; I actually don't like it centered on the main keyboard, but the entire keyboard.
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by joshua.goldman March 26, 2009 10:59 AM PDT
No, it was the G60t. You're correct, you do get 4GB instead of 3GB on the retail model, but you also get a 320GB hard drive, the 64-bit Vista Premium, and Lightscribe drive. Those things with the T6400, puts the price at $724.99.
And the offset touchpad is a matter of taste; I actually don't like it centered on the main keyboard, but the entire keyboard.
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by angry jubu March 26, 2009 11:02 AM PDT
Yes, if you bump it up to a 320 GB hard drive, the price increases. They had a special recently with a 250 GB drive, but with only 3GB of RAM. Apparently, that's over now. In any case, I don't believe the original model reviewed in February came with the 64-bit version of Vista.

It may very well be that you get more bang for the buck with Gateway; that's how they made their reputation. People still complain about them, and I don't agree with the commenter above who said that only dissatisfied people respond to reader's surveys.
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by Watzman March 26, 2009 12:42 PM PDT
Please note that "Dual Core Pentium", "Core Duo" and "Core 2 Duo" are (from lowest power to highest power) three distinct and different processor families. They are often confused (Duh!!; including in this article, I believe) but they are not the same.
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by ikramerica--2008 March 26, 2009 10:22 PM PDT
And even within the Core 2 Duo family, there are multiple revisions, each improving in real speed over the other with the same clock speed.
by jimj100 March 26, 2009 12:51 PM PDT
Want a test for business laptops:

Walk down any airplane aisle or through any airport lounge. 80% Dell, 15% Mac, 5% other.

5 years in June on my Latitude 600 with Gold tech support and extended warranty. Next day hardware repair service, great phone support (but only with the upgrade to Gold), beat the crap out of it and no problems. I'm on my third Dell and if I don't go MacBook I'll stay with Dell. JCJ
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by dsprint March 26, 2009 7:11 PM PDT
That's odd I see more Lenovo's (IBM'S) then Dell's. Don't get me wrong I think that Latitude's are a great lappy , but for myself I will stick with the Lenovo T500. My T43 is still running without any problem at all after 4 years of abuse. The T500 appears to be of the same quality.
by Rbenen March 26, 2009 7:14 PM PDT
Hold on a moment--have I missed something or is this really an alternate universe?
I have purchased Gateway computers for work and home for years and really liked them and their service. Then they were bought out by MPC, they filed for chapter 11, and quality tanked faster than the US economy lately! Now both MPC and Gateway are history as far as anyone in our state system knows, we have DOA systems we are eating, and we can't even get parts.
So are these left-over laptops (with no warranty or service), or has there been some miraculous Gateway second coming? If so, it's a cinch that business providers don't know!
As I said, I loved Gateway quality and customer service when they were Gateway. AFAIK, they are now less valuable than the black-and-white cow patties that are left, and that-to me-is a very sad day.
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by Abstract_cool March 26, 2009 7:53 PM PDT
I purchased my HP G60-235DX for $580 including tax. I have 4GB Ram and 350 GB with a beautiful 16:9 Wide Screen display. It includes a microphone and a webcam. The people complaining about HD must be destructive with their laptops. This notebook is the BEST!!!!
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by markthomps March 28, 2009 6:34 AM PDT
Gateway is still around. They acquired eMachines and then were acquired by Acer. Our business runs 3 Gateway laptops, zero problems with any of them. I'll buy again.
by pambitrus March 27, 2009 12:23 PM PDT
for long i wish for a dream laptop then came a dell studio (inspirion 1535, 320gb hdd; 4gb ram l2 cache 3mb usb and all the works. humpty dumpty crashed, i restored factory image; media center, slot loader external eject function stop working, common, no sony optiarc driver sony doesn't provide any neither does dell despite many hours searching the net please please please is this a scam
pissed with many regrets for getting involved with dell
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by angelo212 April 24, 2009 7:48 PM PDT
Everyone is having the same problem. The eject button doesn't work and when you hit it the computer crashes. Dell has a update from the V-2 to a V-5 driver.
by unique9fl March 28, 2009 7:41 PM PDT
I saw a comment kinda bashing Gateway up top and questioning their reliability and such. I've owned 2 Gateways, one bought direct through their site and the other retail from Circuit City. The first a XL model series and the current one a FX series. I've been very pleased with them both. The first I had for almost 4 yrs before selling it to get the FX which I've had now for about a year and a half. I leave my computers on and the hard drives on (they do not shut off when idle) 24hrs a day, unless the power goes out. lol. I've had no issues. This FX series looks great and is quality built. I will surely look at these first next time I'm shopping.
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