T-Mobile halts Nokia 5610 sales

T-Mobile's Nokia 5610 may have a problem.

(Credit: Corinne Schulze/CNET Networks)

This is a bit troubling, particularly since it affects one of the better (or so we thought) T-Mobile phones that we've seen this year. On Thursday, the carrier suspended sales of the Nokia 5610 Xpress Music.

According to T-Mobile, a "very small" percentage of devices suffer from a defective component that causes the display to go blank. We didn't see such a problem on our review device, but if you're stuck with one of the faulty phones you can contact T-Mobile to "discuss available options" (whatever that means). Nokia has otherwise done a decent job with its Xpress Music phones, so we hope the problem stops here. The full text of the T-Mobile statement is after the jump.

T-Mobile has temporarily discontinued sales of the Nokia 5610 Xpress Music to address a defective component in some units that may cause the LED display to go blank. Although we believe the issue to be limited to a very small percentage of devices, T-Mobile and Nokia are committed to providing the best customer experience, which is why we are temporarily suspending sales of the device until Nokia has resolved the issue. If a customer has purchased a Nokia 5610 XpressMusic and is experiencing issues with their device, they should contact T-Mobile Customer Care or visit a T-Mobile retail store to discuss available options.

[bob1xxxx]

Well honestly I give T mobile props for pull the sale of the phone. Unlike Verizon who on several time had to be suied before they pull defective phones or release firmware upgrades to make the phones work as promised V710 comes to mind. So I glad they did do the right thing now lets hope the give the people with the bricked displays replacement phones quickly.

[beeroge1020]

i have a 5610 and love it and a month and a half after i bought it the screen died on mine. tmobile replaced it at no charge so all is well. i love the 5610 though the camera is amazing and it makes a great "workout" mp3 player.

[Fil0403]

Just imagine if companies would all have this policy (pulling sales on defective devices) with all mobile phones: poor iPhone, LOL.

[gringogotgame]

Mine is suffering from the glitch, but tmobile is not offering to replace it with another 5610. They are only offering the 5310 or some other nokia that isn't as good. I'm not very happy that I spent so much money just recently, and now I have to spend even more money if I expect to have a phone of even close to the same quality. Boo!

[mario felix]

thank you for the information great help.