Unisys to take care of D-Link customers

I've reviewed multiple wireless routers from D-Link. Part of the reviewing process involves "trying out" the support service of the vendor, and so far, I've been happy with D-Link's customer support, which just got a boost.

The company on Monday announced a partnership with Unisys Corporation to power its D-Link Care Support Packages--a flexible set of hardware maintenance services.

Unisys--a global information technology services and solutions company--will provide service logistics and maintenance services for D-Link network device customers in North America. The support packages start at $49.99 and offers end-to-end networking and equipment coverage for managed switching, network storage, IP surveillance, and WLAN devices.

D-Link says the partnership will allow it to dispatch certified networking experts within four hours of a call or the next business day, depending on the service package.

[kitowa2]

I have to disagree on the support. I bought a WBR-2310 wireless router recently, and it would drop the wireless signal after 8 or 10 hours. I emailed D-Link's tech support via the webpage 3 times. No response whatsoever. Not even a "we got your email and will get back to you". I ended up having to call tech support, which was difficult as I'm deaf. I was using my videophone which is connected to the router. The tech did not understand that if I made changes to the router and reset it, I would lose my connection with her. She also insisted the problem was with my wireless laptop, not the router. I told her that when 5 computers come up with "No network found", and I have to redo the wireless connection setup every single day to keep the wireless network going, it's the ROUTER! I'm faxing the D-Link headquarters. Their tech support is NON EXISTENT.