• On last.fm: Exclusive interview with Phoenix
October 27, 2008 1:03 PM PDT

Unisys to take care of D-Link customers

by Dong Ngo
  • Font size
  • Print
  • 1 comment

I've reviewed multiple wireless routers from D-Link. Part of the reviewing process involves "trying out" the support service of the vendor, and so far, I've been happy with D-Link's customer support, which just got a boost.

The company on Monday announced a partnership with Unisys Corporation to power its D-Link Care Support Packages--a flexible set of hardware maintenance services.

Unisys--a global information technology services and solutions company--will provide service logistics and maintenance services for D-Link network device customers in North America. The support packages start at $49.99 and offers end-to-end networking and equipment coverage for managed switching, network storage, IP surveillance, and WLAN devices.

D-Link says the partnership will allow it to dispatch certified networking experts within four hours of a call or the next business day, depending on the service package.

Dong Ngo is a CNET editor who covers networking and network storage, and writes about anything else he finds interesting. You can also listen to his podcast at insidecnetlabs.cnet.com. E-mail Dong.
Recent posts from Crave
Killer deals on BlackBerry, Droid, and Palm Pixi
This week in Crave: The boxed-in edition
Ricky Gervais helps reveal pain of cell phone salesmen
Indecent Exposure 68: Inky extents
Apple fixes AirPort problems marring video playback on 27-inch iMacs
iPhone: The board gamer's paradise
Can erasing your iPhone's memory improve performance?
Top 5 best products of the fall
Add a Comment (Log in or register)
by kitowa2 February 20, 2009 9:45 AM PST
I have to disagree on the support. I bought a WBR-2310 wireless router recently, and it would drop the wireless signal after 8 or 10 hours. I emailed D-Link's tech support via the webpage 3 times. No response whatsoever. Not even a "we got your email and will get back to you". I ended up having to call tech support, which was difficult as I'm deaf. I was using my videophone which is connected to the router. The tech did not understand that if I made changes to the router and reset it, I would lose my connection with her. She also insisted the problem was with my wireless laptop, not the router. I told her that when 5 computers come up with "No network found", and I have to redo the wireless connection setup every single day to keep the wireless network going, it's the ROUTER! I'm faxing the D-Link headquarters. Their tech support is NON EXISTENT.
Reply to this comment

About Crave

The name says it all. Crave is our blog about gorgeous gadgets and other crushworthy stuff. If you would like to contact Crave with a tip or comment, please write to: crave@cnet.com

Add this feed to your online news reader

Crave topics

A CNET Conversation with Eric Schmidt

CNET's Tom Krazit and Molly Wood sit down with Google CEO Eric Schmidt to discuss the future of Android, the Chrome OS, the problem of real-time search indexing, and more.

Verizon tests sending RIAA copyright notices

The No. 2 phone company, known for its reluctance to intervene in antipiracy cases, strikes an agreement to forward copyright notices on behalf of the music industry.