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September 24, 2008 8:58 AM PDT

Senator warns of DTV-transition 'crisis'

by David Katzmaier
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At a hearing on the impending DTV transition Tuesday, Senator Daniel Inouye, chairman of the Commerce Committee, warned that the loss of analog over-the-air TV reception, occurring just 29 days into a new presidential administration, might spell trouble for a country already beset by the financial crisis.

Will there be a communications crisis when millions of analog TV sets go to snow in February?

(Credit: CNET)

"While federal agencies and industry have stepped up their efforts, I continue to be concerned that they are not fully prepared for the flood of coupon requests and calls that we can expect just before and after the transition," said the senator, a Democrat from Hawaii. "As the current administration winds down, both agencies must remain vigilant so that the next administration does not inherit a communications crisis."

Referring to test of the DTV switchover conducted two weeks ago, Inouye wasn't encouraged. "As the recent test in Wilmington, North Carolina, demonstrated, even with a Herculean investment of time and resources that will be impossible to replicate throughout the rest of the country, consumers made thousands of phone calls seeking help with various aspects of the transition. On a national level, this may translate to millions of calls. Unless more is done, February 17, and 18, and 19, will be very long days indeed."

FCC Chairman Dennis Martin, conversely, found some encouraging signs in the recent Wilmington test but agreed with Inouye that additional funding for education about the transition was still needed, calling for another $20 million.

More notes from the hearing include the NTIA's request for additional funding for the DTV converter coupon program given an expected "surge" in coupon requests as the deadline approaches; a finding from the Government Accountability Office that the government hasn't done enough to prevent people from losing TV signals or to plan for the surge; testimony from Wilmington Mayor Bill Saffo, who called the overall effort "outstanding," adding that, "We still had residents who went dark"; and concern from multiple sources that many areas of the country will receive fewer TV stations after the transition than they did before.

What's your take? Is the country facing a massive communications meltdown on transition day, or are the senator's concerns overblown? Any ideas or modest proposals of your own to make the switchover smoother? Let us know in comments.

(Via Broadcasting & Cable)

David Katzmaier reviews HDTVs for CNET. E-mail David or follow him on Twitter @katzmaiercnet.
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Add a Comment (Log in or register) Showing 1 of 2 pages (50 Comments)
by thefoz26 September 24, 2008 9:37 AM PDT
There's going to be a so-called "crisis" whenever this goes into effect. The switchover has already been delayed once; delaying it again is just putting off the inevitable. Some people are never going to be prepared for the switchover, and others deserve a snowy TV screen if they wait until the day before and can't get a coupon or find a converter box. Let's do it now and get it over with. It's bad enough that so much taxpayer money has already been wasted to promote and advertise this thing.
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by rucknrun September 24, 2008 10:01 AM PDT
There is no crisis. Many people won't act on getting the converters until they have too no matter when the deadline is.
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by Kev_Orng September 24, 2008 10:05 AM PDT
I can't imagine anything to do with TV signal transmission becoming a "crisis", except maybe if the transmissions were making cattle go extinct, or broadcasters were embedding mind control messages in their programming that turned viewers into an army of mindless zombies, ravenous for cheetos.
Reply to this comment
by SWalkerTTU October 3, 2008 10:54 PM PDT
Actually, they have been for years: it's called advertising.
by geomarks September 24, 2008 10:12 AM PDT
Is not having tv temporarily really a crisis? Maybe during football season.
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by geomarks September 24, 2008 10:14 AM PDT
Is not having tv temporarily really a crisis? Maybe during football season.
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by spxtulsa September 24, 2008 10:24 AM PDT
Maybe the biggest problem with this country is that we are willing to spend millions to upgrade television service but little on literacy efforts. Imagine how different the political elections would be if the vast majority of Americans actually read about the candidates instead of merely deciding from campaign ads.
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by jbjunk September 24, 2008 10:28 AM PDT
As we have seen with Analog phones in the wireless world. There will always be a select few that hold onto the old equipment until it quits working. It has taken the mobile phone industry 10 years to ween the analog users off the service which also goes completly dark this year. The problem is they were still selling non Digital TVs last year. People expect a TV to last a decade, now they have to shovel out an extra $40 - 50 for a box that noone mentioned when they bought their TV.
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by Lerianis September 24, 2008 12:09 PM PDT
True, they should have started pulling those analog TV's off the shelves 2 years ago, and gotten it done by 3 months after that pulling started.
They should also make it law that Comcast or DirectTV have to give you, FOR FREE, a digital-ready converter box.
by Stormspace September 24, 2008 1:27 PM PDT
Cable companies should also be compelled to offer low cost service for broadcast stations as well. I know of at least two people in my area that cannot receive any of the digital stations even with a converter box and a set of rabbit ears. The simple fact is that digital signals are not a strong as their analog counterparts and many rural people will suffer as a result.
by playadel2001 September 24, 2008 10:30 AM PDT
Let's get real, we're talking about a bunch of old people in the sticks who are still confused by ATM machines. It's going to be like Armaggedon for these poor old coots, but maybe they can, I don't know, read a book or something.
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by carydc2 September 24, 2008 6:25 PM PDT
Look - Stix and Old Coots live right next to you. Just go to the midwest where the average populations age is well above 30. You will find quite a bit of grey hair in that area. Those people like YOU deserve the access to Television, News, Weather, and the like just like they have enjoyed for years.
Many do not have Cellphones, or Push Button Dial Telephones for that matter. Getting them to understand there is a crisis and to buy a shredder is next to impossible. Tell them they need a new gadget to be able to watch Television, you get this reaction like you just landed from another planet and have no clue what you are talking about.
This was exhibited in the Experiment in North Carolina. I have a Grand Mother in this situation. How many of you have Grand Parents that just do not listen and you can not tell anything or Parents for that matter depending on your age?

This Should be taken into consideration.

Sure You and I are able to deal with this issue and likely already have Digital Televisions, DVR's, and Satelite Television signals so we are pretty well insulated from the crisis. But for those that grew up on farms so many years ago where a TV was some new fangled item that they bought one of and it was in the center of the family room as it was the center of attention. Remember the Sunday Night, Sing along with Mitch Miller? Or Bonanza? or Big Valley. Sure that is on TV Land or the Western Channel now. But not long ago that was Prime Time Television. Long Long before CSI, CSI New York, CSI Miam, and NCIS or the SciFi Channel for that matter.

So when you wheel out your Pompus Act, look around at those people around you. Look to see who actually has a Garden in the back yard that grows, ah yes, Vegetables because they need to have them to make ends meet. Or those that are peddling vegetables at the farmers market in the back of a not quite running pickup truck that should have been trade years back. They seem to be over looked all the time as they are not there. But they are there and they too deserve to get Television just like you do. They get their news, weather and farm reports via the Television. Some still use the Radio too. Now Digital Radio is making its run as well. That will be the last vestage of the old farm world gone when the Digital Radio subplants the AM Band to allow for more resale of the radio waves to pay for something else we absolutely NEED because of some hair brain scheme. Instead of making better use of what we already have.
by ibpod September 25, 2008 12:16 PM PDT
Some of those "in the Sticks" are the ones that feed your arrogant soul. Of course you can always choose to go gourmet and eat e.coli tainted spinach scuffle from Mexico.
by Goodbye Helicopter September 24, 2008 10:32 AM PDT
Uh, you jerks must never have heard of the working poor...
many of them are unaware of the digital switch.
Also, don't count out the elderly.
All of these people should have free and unfettered access to news and public service announcements and emergency information.
TV has long been one of these outlets.
Reply to this comment
by Wolfie2k5 September 25, 2008 12:51 AM PDT
Gee.. If they've got time enough to turn on the TV, then they should, by now, be well aware of the impending switch. They run TONS of ads on all channels - even cable channels - talking about the switch.
by t26l September 24, 2008 10:38 AM PDT
People, this is not something to poke fun of.

Without television we run the risk of 300MM citizens having nowhere to go for fake news, mindless entertainment, advertising and countless other activities involving watching other people working, yet doing no work themselves.

This could be the end of the world as we know it. Everyone's greatest fear realized.. extra IQ points and a slimmer figure.
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by antennaguy September 24, 2008 10:40 AM PDT
There are many converter boxes on the market, with more coming. As with any new technology, their quality, efficiency and price vary considerably. So the selection of a converter box will be an important variable to desired digital reception.

For those viewers who have not yet purchased a converter box, Consumer Reports has upgraded their ratings on some of the available converter boxes at: http://www.consumerreports.org/cro/electronics-computers/televisions/digital-tv-converter/ratings/dtv-converter-boxes-ratings.htm

Here is a quick summary of a lot of models: http://www.consumerreports.org/cro/electronics-computers/televisions/digital-tv-converter/overview/dtv-converter-box-guide.htm

But a bigger variable is the need for the right antenna where Off-Air TV reception starts.

Viewers should certainly try their old antenna first. It?s true that any of these older antennas will pick up some signals, maybe all the broadcast signals a viewer wants to receive, depending on their location. If they?re getting all the OTA channels they want and some of their local stations aren?t changing from VHF to UHF or UHF to VHF, than they?re good to go.

In order to know if you?ll have the right antenna or combination of antennas, viewers can look up ?DTV Tentative Channel Designations for the First and Second Rounds? at
http://hraunfoss.fcc.gov/edocs_publi...-06-1082A2.pdf and ?Third Round DTV Tentative Channel Designations? at http://hraunfoss.fcc.gov/edocs_publi...-06-1675A2.pdf to find out from what channels local stations will be broadcasting after the transition.

Or go to antennapoint.com for a quick general look at a specific city and those TV stations in close by cities within range of an Off-Air antenna.

While cable and satellite program providers will continue to serve the great majority of homes as the
primary signal source, missing HD local reception, compression issues, rising costs, billing add-ons, service outages, contact difficulties, in-home service waits and no shows have left many of these subscribers looking to FREE OTA antennas as a good alternatives.

It?s correct that antennas can?t tell the difference between analog and digital signals, but there are definitely certain models which have higher DTV batting averages than others. Not all antennas are equally suited for DTV. A percentage of viewers will require something a little more tailored for DTV reception.

With one of the newer and smaller OTA antennas, with greatly improved performance, power and aesthetics, viewers may also be able to receive out-of-town channels, carrying blacked out sports programs, several additional sub-channels or network broadcasts not originally available with analog. And for those with an HDTV, almost completely uncompressed HD broadcasts, unlike cable or satellite.

And if they decide to buy a newer antenna, they should buy it from a source that will completely refund their purchase price, no questions asked, if it doesn?t do the job for them.
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by jbcahill September 24, 2008 10:44 AM PDT
OHHHH YEAH!!! It is indeed a crisis and I see me one hell of a business opportunity here my people. All you guys should see it as well; Buy up 20 to 30 of the low end cheapo converter boxes and be on stand by for the switch. Get you some advertising out there on cutover day. "YOUR TV GONE DARK?!?!" I can fix it for ya!!!. Trip to their house, install the converter box...TAADAAAA!!!! That will $250.00 have a nice day and enjoy your TV. Gonna make me a real tidy sum el casho on this thing :)
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by SteveW928 September 24, 2008 10:45 AM PDT
I'm glad to see people are putting 'scare quotes' around 'crisis'... if not, we have a pretty warped sense of what things are important (which we probably do...). That said, yes, this transition is going to be quite a problem, but not so much due to old people who don't know what is going on... or lack of boxes, etc. The big problem is that the technology just doesn't work as well for a GREAT number of people. There are lots of people in apartments / condos, for example that can pull in analog right now, even with a bit of snow and station overlay problems.... who won't get much of anything over digital. People in rural areas who don't have proper roof antennas probably have been watching slightly snowy stations, which will now be gone.
I've played quite a bit with DTV. I have a very good tuner ($200+ unit I can place remotely an run stations back via ethernet), but I'm in a condo. I can almost see the transmission towers (have a building or two in between), but can't get a single stable channel. When conditions are just right, I can sometimes get a station for about 30 sec to a minute between losing it. I can't put up a roof antenna. Maybe as stations up power levels, some of these issues go away... but if a techie like me can't make it work reliably, how is the average person going to get it going? (they will probably put much less time in messing with it than I have before giving up).
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by dadsgravy September 24, 2008 11:07 AM PDT
You got problems. I live on the outskirts of boise idaho, where I can only get TV by antenna or satellite. I bought an HDTV antenna for $9.99 from walmart (they are the cheapest place to get them around here) and the signal is fantastic. Analog was snowy and half the time didn't come in.
So there's gotta be something up where you live. Either with your antenna or the towers, because the HDTV picture here in Idaho is a million times better then analog ever was.
by justatarget September 24, 2008 10:52 AM PDT
Another area for concern with the transition to digital that I don't hear talked about is even if you have the 'box', in sever weather conditions, if you don't have cable, you will lose the ability to watch the local newscast of where that tornado is located etc. Analog is not affected by the weather like the digital broadcast. It's possible that the cable companies could see a increase in new accounts from people switching from satellite to cable. Some parts of the country, the weather can get pretty nasty and the local stations keeping people informed of serious weather is a matter of life and death.
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by Visualdude September 24, 2008 2:14 PM PDT
What? Digital is broadcast from the same as analog is now. Perhaps your talking about if you loose power and you can't receive anything on your battery operated analong TV. You'll have the same problem when your cable operator decides to force you to digital also.
by carydc2 September 24, 2008 6:37 PM PDT
Don't forget the small percentage of locations that can get FIOS. FIOS is Optical over Fiber. That is at Higher speeds than Cable can achieve. The issue here is, that it is not ubiquitous. It is in a small group of locations where the cities have ponied up the bucks and subscriber base so that Verizon can make hay in those locations. I look for this to grow over time.

Yes the Weather Factor of Satelite is just that a Weather Factor. Most that have the Satelite Systems that are IN RURAL Areas have Learned this some time back and also have Weather Alert Radios. Many already HAD Weather Alert Radios as they had Learned Long Long Ago that the Weather Services Always Send MORE Weather Alerts over their Radio System than Television Stations do.

Also this is really not that big of a deal in many house holds as Many already use Weather Bug, or First Alert or whatever the local television stations call it so that they can monitor Radar themselves over the internet. The Internet is usuall either Dialup or ADSL or Cable anyway. Very Few are on Satelite to get high speed internet.

But the point is that Television is not the only method to get Weather Reports out to the masses and the masses know this.

We can beat on this horse till the cows come home. This is going to be fun no matter how well it is planned. Yes there will be profiteers out there that will take a $25.00 and turn it into a $250.00 box just because Wilma and Fred did not understand that their Television would go black with out it.

There will still be low power local transmissions is one thing this report has over looked. So those that have GOOD antennas will still get some signals, but very faint signals.

This will take time and effort to roll out. Not sure how much. But this will be the first challenge to the new administration.
by rodaniel September 24, 2008 10:53 AM PDT
Jeez, you'd think this was another Y2K with the panic-laden way the Senator is talking.

If you're getting your TV via any kind of cable coming out of the wall, you're almost certain to be ok. Seriously, how many folks actually still get their television broadcasts via analog antenna anyway?

The worst part about this is that there'll be a huge profit made during the coming months by retailers capitalizing on the fear & hype to sway the uninitiated into needlessly buying new TVs. I'll bet you'll see more TV sold during this holiday season than in several years past.
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by archaicforest September 25, 2008 7:07 AM PDT
About 12 million people(low estimate), not counting those who have both OTA Antenna's and satellite and cable. If the same percentage of people call nationwide as did for wilmington NC, the FCC/broadcasters could be facing call volumes as large as 1.5 million people. That is not a small number.
by javapgmr September 24, 2008 10:56 AM PDT
When are we people going to stand up for themselves and not wait for someone to hold their hand and do if for them! I bought a DTV tuner box back in June. If the TV goes dark in Feb 2009, that will not be "crisis"! It will be an annoyance for those who probably need to pick up a book. As for the elderly, how about taking to time to look around your neighborhood and simply ask someone if they need help!?! As for the 'working poor', I see many house in the 'working poor' areas of my community that have 2+ satellite dishes and a much nicer car than I can afford, I wouldn't worry about them.
Good day.
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by iglfgr8 September 24, 2008 11:40 AM PDT
Leave it up to a Democrat to think the the GOVERNMENT should supply television service to all of the people of the country. If someone loses their tv signal due to the switch, then shame on them, they have had ample time to get a converter box, switch to cable or get a free satellite system, installed, at their house. I guess since I work and pay for my TV that this guy thinks I should pay for other people's TV too.
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by jayhawkeye2 September 24, 2008 11:44 AM PDT
Oh NO!! These people who lose reception may have nothing better to do than go outside and get some exercise!!
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by Cipix September 24, 2008 11:53 AM PDT
While not everybody's going to be prepared...for sure, much can be done to continue to educate as many as possible. What they did during the test in North Carolina, they can do it more and more. I would CUT the analog every evening and every morning during primetime for one minute and roll a message stating what need to be done. Also cut it for one minute (or even for 20sec.) during highly viewed sport events, news, popular shows etc etc. Or simply let the message roll for hours over the current show. Really, much can be done with little money. It's just a matter of willingness from everybody.
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by cmstratton September 24, 2008 12:12 PM PDT
All this taxpayer money surrounding this issue is a big waste of resources. It's TV people - c'mon. How many people still use their rabbit-ear antennas for TV anyway? Even if they do lose their TV, then they'll get new ones if they want it. Otherwise they won't. Simple as that. Let's stop wasting government time and resources on it.
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by Lerianis September 24, 2008 12:13 PM PDT
Quite a few people in West Virginia, quite a few people out in the 'sticks', etc.

You would be SHOCKED at how many people still use antennas for TV reception.
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