• On MovieTome: The next Marvel mutant movie?
July 30, 2008 4:23 PM PDT

Rant: Can we fix iTunes now, please?

by Molly Wood

iTunes: now with 100% more everything.

You know how sometimes you get a huge mound of dishes piled up in the kitchen sink, and then something starts to stink, and it takes a long time to realize where the stink is coming from, but eventually you wash every dish and scrub the whole thing out and it takes maybe a day or two, but you're finally fresh and happy again? OK, well, iTunes is a kitchen sink full of crud, and it stinks. Apple? You need to clean that bad boy out. Trust me. We'll all feel better.

Listeners of Buzz Out Loud will have heard this rant earlier this week, but I'd like to expand on it a bit here, because iTunes is a program that a lot of people use, and it's turning into a bit of a national nightmare. Let's indulge in just a list, off the top of my head, of the tasks this former jukebox software now has to perform:

    • It organizes your music and syncs with your iPod
    • It's a music player
    • It's a video player, which necessitates that it come bundled with QuickTime
    • It indexes and delivers both audio and video podcasts
    • It's a storefront that sells music, TV shows, movies, audiobooks, iPod games, and music videos
    • It rents movies (and handles the requisite DRM-checking and so forth)
    • It's cell phone syncing and management software
    • It's the iPhone/iPod Touch App Store, handling registration, syncing, and sale of those apps
    • It's a veritable set-top box, syncing content with Apple TV for playback on TV
  • This is one program we're talking about, here. As a result, iTunes 7.7 is a 60.5MB file. Last time I did a fresh install, about a week ago, it took me 30 full minutes to download it, complete a full registration procedure (when all I was after was iPod syncing), get it installed, index my entire universe of music and its entire universe of online content, and get it up and running. When my husband recently bought an iPod Touch, it took him 45 minutes to update iTunes, re-register, and connect the new iPod.

    On top of that, with so many functions and so many possibilities for bugs, it seems like there's a new iTunes update every week. And every update is mandatory, no matter how old your iPod or how uninterested you are in access to the iPhone App Store or how unlikely it is that you'll ever download or play a QuickTime video via iTunes. It'll keep bugging you until you upgrade, or maybe stop syncing your two-year-old iPod, and when you finally do upgrade, you'll have to restart, because, I assume, iTunes has about as many functions as an operating system and has its tendrils in almost as many system files.

    Yes, you can get by without iTunes if you just want media playback. I use VLC and I won't load iTunes unless I absolutely have to. (I've had the laptop I just installed it on for almost six months, and I only downloaded the darned thing so I could get at Dr. Horrible's Sing-Along Blog.) And I know there are plenty of alternative apps I can use to manage my iPod. That's not the point.

    The seamless iTunes integration used to be the best thing about the iPod. And until people (bless you, Joss Whedon, but you're one of them) stop doing "iTunes exclusives," I'm going to need it or some other program for downloading those videos. I shouldn't have to live in fear of loading it, because it takes so long to launch, it's so bloated, and it's almost certain to drop an update grenade in my lap. iTunes has become anathema to Apple's simple and elegant persona, and it's time for a fix.

    May I suggest, for example, iTunes Lite? Give the iPod masses a slimmed-down version for managing just the device and their music, and give them an online interface for the iTunes Store. Or start carving out features to trim down the program overall. The iPhone does not need to be managed by iTunes. It's a cell phone. Get it a separate sync program that includes the App Store and let it call (pun intended) iTunes for music the way iMovie does. Build a separate media player so we don't have to get QuickTime along with iTunes.

    I know Apple thinks it's keeping things simple by offering one program with one-stop shopping. But instead, they're creating bloatware that, increasingly, people don't want to use for any shopping. Apple, get out your scrubbing bubbles. It's time to save iTunes.

    As host of the Buzz Report video series, Molly provides a fresh and funny perspective on the latest consumer electronic products to hit the market, as well as commentary on the stories and development that she thinks are truly buzz-worthy. She is also co-host of Buzz Out Loud, CNET's "podcast of indeterminate length," which entertains listeners with a funny and skeptical take on the day's technology news. Her other podcast, Gadgettes, is proof that girls can be geeks too.
    Recent posts from Crave
    New pre-orders of Nook get later shipping date
    Beamer, the iPhone case for night owls
    This week in Crave: Day of the Droid edition
    Verizon's LG Chocolate Touch is nice but nothing new
    Popular iPhone movie app flops on BlackBerry
    Top 5 most popular products for November
    Ridiculous new Peeks inspired by TwitterPeek
    Hands-on with the Nokia Booklet 3G
    Add a Comment (Log in or register) Showing 1 of 3 pages (64 Comments)
    by fugawe July 30, 2008 4:50 PM PDT
    FYI, Dr. Horrible is back on Hulu for the time being.

    But you are correct. iTiunes needs to be modular.
    Reply to this comment
    by mementh July 30, 2008 4:50 PM PDT
    *go molly* *go molly* *go molly* *go molly* GO GO GO.

    Serious, I don't update unless its a security fix because of the issues of having to reboot..

    NO PROGRAM UPDATING SHOULD EVER NEED A RESTART... If it does, they you have programed WRONG.
    Reply to this comment
    by mementh July 30, 2008 4:51 PM PDT
    *go molly* *go molly* *go molly* *go molly* *go molly* *go molly* *go molly*

    Seriously, NO PROGRAM SHOULD EVER NEED TO REBOOT A COMPUTER WHEN UPDATING.
    If your program is hooked into the system that deep, then your programing wrong..

    Even AV engines only need to reboot... sigh.. why not just a restart of the service?


    Seriously, windows needs a complete re-build to fix this junky thing. Only the kernal update should need a reboot.
    Reply to this comment
    by totosquirt July 30, 2008 4:52 PM PDT
    I agree that iTunes needs fixing. They also needed to add an "iTunes Helper" on startup so that it will load faster when you finally decide to use it! Yes, you can remove it, but that's not the point.

    Also, when I connect my iPod Touch, it takes a couple of minutes for iTunes to even recognize that it exists! And while iTunes is playing its guessing game on which iPod is connected, it just stops completely until it finds it. (Just a note: my iPod 5.5G is seen by iTunes as soon as it's connected)
    Reply to this comment
    by totosquirt July 30, 2008 7:07 PM PDT
    Just a note: iTunes 7.7.1 (which I updated just now) fixes that connectivity problem for the iPod Touch. Still, I had to download that huge file :(
    by coynedog July 30, 2008 4:59 PM PDT
    PLEASE!!!! Don't ask them to spin off separate media or device managers. That would be pure hell. I prefer the one centralized app.

    And see wikipedia for a comprehensive iTunes version history (http://en.wikipedia.org/wiki/ITunes_version_history). Hardly weekly updates. I know that's not the point, but it bugs me when people get bent out of shape and so badly maul the facts.
    Reply to this comment
    by Shaymojack July 30, 2008 8:03 PM PDT
    I agree. I'd rather have one long download rather than have ten different downloads.
    And about 30 minutes for a download; it takes me two hours to download a new version of iTunes. Get some patience.
    by tankilo July 30, 2008 5:05 PM PDT
    The inability to customize is also troublesome. The added services and startup programs magically coming back are troubling.
    Reply to this comment
    by Xyzzy613 July 30, 2008 5:49 PM PDT
    Let me go through your uses of iTunes one by one:

    It organizes your music and syncs with your iPod

    Reasonable.

    It's a music player

    I suppose you want to listen to your music in an external player, causing more desktop clutter?

    It's a video player, which necessitates that it come bundled with QuickTime

    iPods play video if you haven't noticed, see above, and realize that music and video go together, necessitating one unified library.

    It indexes and delivers both audio and video podcasts

    See above. Also, if you'll keep your podcasts in one place, why would you get them from another source, considering you want to update your podcasts and get new ones when recommended, you would not want to open a new application to do this.

    It's a storefront that sells music, TV shows, movies, audiobooks, iPod games, and music videos

    Hey, a piece of jukebox software is where you are importing all your content, not having another app do it and then import it, complicating things for the consumer. If you want to say the consumer may not want to buy content from iTunes, consider this, 5% of music is sold on iTunes without DRM exclusively.

    It rents movies (and handles the requisite DRM-checking and so forth)

    See above.

    It's cell phone syncing and management software

    For once, I as an apple fanboy must agree.

    It's the iPhone/iPod Touch App Store, handling registration, syncing, and sale of those apps

    Hey, you are implying it's a store, psychologically implanting the idea of clutter when in fact the store is on the internet. What registration are you referring to? As for syncing, see above.

    It's a veritable set-top box, syncing content with Apple TV for playback on TV

    Come on, you are just forming an image of something new in readers' minds. iTunes' relation to Apple TV is basically that of an iPod. Things like Youtube and Flickr from the Apple TV have nothing to do with iTunes.

    I hope that I have enlightened you.
    Sincerely yours,
    Noiselull
    Reply to this comment
    by montex66 July 30, 2008 5:54 PM PDT
    Yeah, it would be GREAT if Apple broke up iTunes into a multi-product line? We could have iTunes Home Basic, iTunes Home Premium, iTunes Enterprise, iTunes Business and iTunes Ultimate! Wouldn't that be awesome? Why didn't Apple think of such a wonderful innovation?
    Reply to this comment
    by kingrah1 July 30, 2008 8:22 PM PDT
    LOL!
    by OblivionSundae July 31, 2008 10:51 AM PDT
    XD Yes.
    by Dred242 July 30, 2008 6:35 PM PDT
    I manage all of the computers here at home. We have 6 systems each with a copy of iTunes. It takes about 25min's to download and update each computer separately with the latest version of iTunes. I end up with 2+ hours of downloading and installing iTunes updates and I still have to opt-out of the Safari browser install, what's up with that?...ha ha! With our most recent update to version 7.7.0.43 iTunes sync's my iPod's even slower than ever. I personally own 3 iPods of which, two iPods (80GB Classic and Shuffle) I use regularly and one iPod (20GB Photo) I use occasionally. When I finally get an iPod Touch or iPhone my syncing will be even more painful. Yes iTunes has become bloated over the years but I still think it's one of the best app for managing my iPod along with all my smart-playlist. But it sure would help if Apple could put iTunes on a bit of a diet.
    Reply to this comment
    by 7aji88 July 30, 2008 6:35 PM PDT
    it's not that bad after all, I mean have you used WMP ??? they don't have ONE store, they have many and many online stores for music and it doesn't run them that fast either. Yes I want iTunes to be faster I guess but the alternatives aren't really faster and they are not as easy with the interface as iTunes is. Some other media player programs even aren't for free and they look more like Windows Media Player, so iTunes seems pretty reasonable to me and I don't update it that often anyway
    Reply to this comment
    by etiahwhite July 30, 2008 7:15 PM PDT
    I just so happen to really like itunes...I couldn't have it on my previous computer because well...the computer went wonky after 6 months and wouldn't install anything....so that annoyance made my decision to switch to a mac all the more easier...I'm not gonna say I'm issue free but I don't really have that many problems...There aren't really that many updates and my itunes doesn't run slowly at all. Till my ipod and itunes I hated digital downloads and mp3 players...I appreciate that everything is together and that I don't need a manual to figure things out.
    Reply to this comment
    by albeat99 July 30, 2008 7:17 PM PDT
    What Molly said. It got to the point where I gave up, and uninstalled iTunes. Apple's adding Safari to an iTunes update was the last straw. it's not worth the hassle to me when there are so many other media management options.
    Reply to this comment
    by kingrah1 July 30, 2008 8:20 PM PDT
    im glad it comes in one program, that makes it easier so that you dont have to install a million programs to use all of the features you know and love. the main thing i found about itunes that i dont like is the lack of skins not being available for ipods and the fact that on itunes when you delete a video podcast that you just watched and you tell it to send it to the trash, it will not send it to the trash, it will just remove it from the library.
    Reply to this comment
    by sentientlee July 30, 2008 8:22 PM PDT
    Will Apple's next OS Snow Leopard fix any of the bloat? I know that it's supposed to increase speed and decrease file size...
    Reply to this comment
    by yuetsu July 30, 2008 9:32 PM PDT
    dear @mollywood, methinks what you need is "tune up," here ?> http://tuneupmedia.com/. @CaliLewis talks about it on her marvelous geekbrief.tv, here ?> http://snipurl.com/38247
    Reply to this comment
    by michaelseanhansen July 30, 2008 11:57 PM PDT
    I don't see any Mac users on here complaining... interesting. I put this "bloated" claim to a test and clicked on the iTunes icon in my dock. Whaddya know, it was up and running in less than 2 seconds (no exaggeration). And I'm still running Tiger on a two and a half-year-old MacBook.

    Maybe your problems stem from Apple trying to port their software to a flawed operating system. If you hate iTunes that much, buy a Zune. (Sorry to hate on Windows, but hey... one rant deserves another.)
    Reply to this comment
    by aretheregods July 31, 2008 1:07 AM PDT
    I have absolutely no idea what Molly is talking about. I have a white macbook with broadband internet connection. First, when I checked to see how long it would take me to download the new ituens 7.7 - since I hadn't done it yet - it took pretty much precisely 4 minutes 30 seconds... which wasn't very bad in my opinion.
    Second, I didn't have to restart my computer to load the "monstrous app" either. I listen to all of my music in itunes because its really easy. I do use vlc, mostly to watch videos and movies, but I use itunes for everything else.
    I suggest if you want to complain about itunes and how "bloated" it is, you should first use it on its native operating system. I mean, really, microsoft doesn't even offer the real wmp for OSX simply because itunes is so freaking good.

    Peace
    Reply to this comment
    by anilsudh July 31, 2008 3:08 PM PDT
    I think Molly is talking about dial-up connections that take hours to download iTunes.
    by ashokbania July 31, 2008 1:38 AM PDT
    Seriously ... u should switch to Winamp. The new Winamp 5.54 has all what iTunes have (yes you can manage your iPods as well) plus its much slimmer and efficient than iTunes ...
    Reply to this comment
    by knightracer July 31, 2008 4:10 AM PDT
    iTunes for Mac is great. iTunes for Windows not so much. It's very annoying that it bundles so many different processes for one "program." Is ituneshelper really necessary? Must we have ipodservice running all the time. Do we really need mobileme when we didn't subscribe to the service? How about iphone sync installed when we have only regular iPods? Must you force Safari down our throats with the automatic update program?
    Reply to this comment
    by DaveV July 31, 2008 11:07 AM PDT
    Dont forget it installs Bonjour (mDNSResponder.exe) all so you can share your iTunes Library over you home network without an IP address. Its something thats bundled into the Mac operating system. The library sharing is extremely slow too if you have more than 30 gigs of music. I am pushing 50G and decided it was easier to share the drive on the network and then have iTunes on each machine go add the music to its library. As is the sharing sucks, you cant edit the files or set permissions, and if your are hosting your music on a NAS box, you cant download or add any music to the library unless your the host.

    If no one has figured out Apple purposely adds all these services to the Windows install because they want to make the app bog your system down. Cause they know 90% of iPod owners dont have a mac, and are basically tethered to iTunes. I would say 85% of iTunes users are Windows users and the program purposely sucks to get people to switch to a Mac. It wouldn't bother me, if I could build my own computer and install OS X on top of it. Apple would do so much better if they just went after Microsoft and not also HP, DELL, Gateway, Lenovo, and the likes.
    by knightracer July 31, 2008 4:13 AM PDT
    I forgot my biggest gripe is that it uses upwards of 350 MB of ram to manage my large music library. The only thing I've bought recently on iTunes is Dr. Horrible, and that's only because it was available to be legally purchased anywhere else.
    Reply to this comment
    Showing 1 of 3 pages (64 Comments)

    About Crave

    The name says it all. Crave is our blog about gorgeous gadgets and other crushworthy stuff. If you would like to contact Crave with a tip or comment, please write to: crave@cnet.com

    Add this feed to your online news reader

    Crave topics

    FAQ: Buying the right Windows 7 upgrade

    Readers still have lots of questions on just which version of the software they need to buy in order to upgrade their PC. CNET News tries to offer some answers.

    N.Y. lawsuit details Intel's 'largesse' toward Dell

    Attorney General Andrew Cuomo's federal antitrust case filed Wednesday alleges a longstanding symbiotic relationship between Intel and Dell.