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February 26, 2010 3:35 PM PST

School shows off its laptop surveillance tactics

by Chris Matyszczyk

"This kid looks like they're editing their MySpace page."

So declares an assistant principal at Intermediate School 339 in the Bronx borough of New York, a "former technology coach" (PDF) named Dan Ackerman (but not to be confused with CNET's Dan Ackerman). You might imagine that he's wandering around a classroom looking over kids' shoulders as they fiddle about on their laptops. You might imagine, then, that storks deliver milk as well as babies.

This remarkable 2009 footage from the PBS show "Frontline," promoted on its site earlier this month and thrust into the limelight on Thursday by the people at Boing Boing, might just make your own moral code offer a boing or two, as you view the apparent normality of a school administrator peeping into his students' lives through software installed on their school-issued laptops.

The entertainment begins at around the 4:30 mark. We watch him watching a girl comb her hair, using her Mac's Photo Booth application as a mirror. He then observes the editing of a MySpace profile page, reportedly via a program called Apple Remote Desktop, marketed as enabling teachers to "pause all of their [students'] screens, give them new instructions, and start them up again when [they're] ready."

Perhaps the most chilling line of the video, especially in the context of this week's revelations at Harriton High School in Pennsylvania--which allegedly used security software to surreptitiously activate a school-issued laptop Webcam when off-campus--is when Ackerman utters these words with almost a chuckle: "They don't even realize that we're watching."

They seem to realize something, though. As Ackerman demonstrates how he "always [likes] to mess with [students] and take a picture" by remote-controlling the Photo Booth software, a girl ducks out of shot.

"Nine times out of 10," Ackerman explains, referring to the moment Photo Booth indicates to the student that a picture is being taken, "they duck out of the way." And on occasion, according to "Frontline" reporter Rachel Dretzin, Ackerman interrupts students' instant-message conversations "with his own message, telling them to get back to work."

I know that technology moves so fast that perhaps, like Google's engineers, we don't stop to wonder about even half the potential consequences that such rapid invention invites. And certainly, on-campus laptop monitoring, as is demonstrated in this "Frontline" footage, is different from off-campus Webcam activation.

But I must confess that if one of my teachers had spied on me during my school days, I might have been sorely tempted to pay him a visit with some rather large, unshaven friends from the local Polish Club--after lunch, you understand.

Chris Matyszczyk is an award-winning creative director who advises major corporations on content creation and marketing. He brings an irreverent, sarcastic, and sometimes ironic voice to the tech world. He is a member of the CNET Blog Network and is not an employee of CNET.
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by greydevil February 26, 2010 3:59 PM PST
I read the original article at BoingBoing yesterday, or whenever it was initially blogged about. I have to re-iterate my feelings over this whole school spying thing, it's quite scary and it would suck to be a young student these days.

I know for sure if when i was in middle/high school i knew my teachers and administrators were spying on us we would've been upset and found ways to act out. Kids dont see themselves as such, and they definitely dont like to be treated as such by adults. And spying on students is an act of distrust, which is very offensive.
Reply to this comment 1 person likes this comment
by Random_Walk February 26, 2010 4:55 PM PST
Depends on factor: location.

I did similar things on the desktops in my classroom a long time ago. OTOH, those desktops remained in public, and never left the classroom. Students in class are supposed to be working, after all.

Laptops are a whole different matter entirely, especially once they leave the premises. Once the student is off-campus, that's that - a school district's influences and/or reach over a student stops cold at the school's property line, period.
11 people like this comment
by chipchen February 27, 2010 1:26 PM PST
I agree with Random_Walk... This Bronx school was monitoring the DESKTOP SCREEN of the computer while at school on the school network... actually, seeing the EXACT SAME SCREEN that the teacher were to see if standing behind the student. At no time did he activate a webcam to actually monitor the student themselves... the student did that themselves with webcam software to use as a mirror.

That is VERY different from the Pennsylvania school that activated a webcam while the student was at home. They weren't even monitoring the desktop screen, they were using the camera as a spy camera.

These two instances are VERY VERY different... hidden camera that no one knows about, vs, the same very public screen that the teacher in a classroom sees (not to mention the students next to that student).
4 people like this comment
by Perry_Clease February 26, 2010 4:01 PM PST
"But I must confess that if one of my teachers had spied on me during my school days,"

I didn't that you could use a punch card programed computer to spy on someone :)
Reply to this comment
by ChrisMatyszczyk February 26, 2010 4:33 PM PST
@Perry_Clease,

Nah, they used men in raincoats and trilbies, with newspapers tucked under their arms.

Have a great weekend,

Chris
by Perry_Clease February 26, 2010 6:40 PM PST
"Nah, they used men in raincoats and trilbies, with newspapers tucked under their arms."

I remember their hats to more of a fedora or some other slouched broad brim hat.

Back in the early '60s I had a teacher who wore a little mirror on his eyeglasses, kind of like those worn by bicyclists. This was to keep an eye on us when he was facing the chalkboard.
by mike_ekim March 1, 2010 7:53 AM PST
At my school they wore bowler hats.
by aj37 February 26, 2010 4:16 PM PST
Golly, they're monitoring the use of school-owned equipment connected to school networks on school premises? This could be one of the few instances of schools actually preparing students for the world of work!

PS -- I'll bet that when Matyszczyk was in school, he was a wuss who couldn't have intimidated an assistant librarian no matter how many unshaven friends he brought with him...
Reply to this comment 2 people like this comment
by Mercurywaxing February 26, 2010 4:39 PM PST
I second aj37. School owned property, in school, needs to be used for school work. Nobody blinks when a school confiscates a phone being for texting in class. Maybe that IM is cyberbullying, harassment, or sexting. Then the school will get sued for allowing it to happen and NOT monitoring the laptops. In short, you are completely off base here.

Maybe life is different at Cnet but in the real world people are brought into the boss's office and given warnings when ID finds out they were on Amazon or using IM clients during work hours.
by toomath February 26, 2010 7:17 PM PST
treating students like criminals does not prepare students for anything except to be submissive sheep. Shame on all the commenters here defending this clearly disturbing practice. Is this the lesson you want the kids to learn? That they have zero privacy and creepy authority figures can spy on them any time they want? Where did you all grow up, East Germany?
9 people like this comment
by SilentDaeth February 27, 2010 7:02 AM PST
There is no reason, whatsoever, for them to turn on a webcam and watch a CHILD at home on the webcam. Even for the excuse that it is used to monitor stolen laptops, there is still much better ways to track where it is at versus turning on the webcam to see if you can see where it is (ip hotspot pickups or GPS for example). For monitoring what is stored on the laptop, data wise, and what they are doing with them at school, I can understand. The problem is they are not limiting themselves to checking just when they are at school. Let the principle take a picture of your kid changing at home and see how you feel about it.
1 person likes this comment
by atomD21 February 28, 2010 5:04 PM PST
Guys, they're referring to the school in the Bronx, where the school owned computers in the school were being monitored, not the PS incident involving spying at home. What Bronx is doing is no different than a corporate IT dept peering in on an employee's workstation to make sure that Excel is running rather than Hulu. Annoying and a little invasive, sure, but it's their equipment. PA is totally different, that's just wrong.
by jimNeese February 26, 2010 4:34 PM PST
CREEPY!!!!!
Reply to this comment 2 people like this comment
by frankerin February 26, 2010 4:42 PM PST
The real issue, I think, is the growing practice and attitude of the education personel, the so called 'in loco parentis', that they have indeed the parents personal and familial facility to be intimate with their children, even to 'cleaning their rooms' when serious doubts arise in the home; "Ah mommmm!!

They are expelling, suspending, reporting and having arrested in irons, children as young as six, since they are 'zero tolerant' of the antics of these *&)*__ male students. They are going to do what the parents wont. They know better and will not allow silly american rights interfere with their god given responsibilty to socialize, civilize and otherwise enforce absolute character building protocols on their charges. Sop there!

So snooping into computers supplied by the local coven, often non elected as principals, coaches especially coaches, and teachers with more or less (often less) credentials to teach a subject, is just the latest best thing to keep the mob in line. Their own purity of personal history is a given. Rhode Island is right of course firing the whole shebang, seven with one blow as it were.

If students are to be subject to random survailence, the fact each day to each class must be announced, and the student, even before his parents, should have the absolute right to deny permission. The defense that the school is under public civic authority, and the computers belong to the school, must be denied in law as a defense of this spying tactic. NOr should the TSA new machines to expose the whole human body be a defense and there are limits being imposed as we speak. But people right now know it is there and can decide. My issue with this is less the exposure as WHO are these people who are doing the looking. I know several workers at such sites, and I am ofter shagrined at their vulgarities, rauchous and nasty comments in general, and their conversation as they acorn the public they serve. Those with foreign accents, entrusted with US security, are particularly doubtful. Who are these people, and who are these teachers, in their own lives?

The school system should be purged of these unamerican, even anti-american powers. There are too many nannies with some unelected powers forcing the public down avenues they don't want to go, but don't know how to stop it.
Are the students as well as the travelers subject to back channel insults, ribbald evaluations
Reply to this comment 3 people like this comment
by g8crapachino February 26, 2010 5:06 PM PST
Your point might come across better if you didn't riddle it with clich?s, run-on sentences, and irrelevant babbling. I for one stopped reading after the first paragraph and couldn?t care less about the rest. You're wasting your time posting if nobody cares to read it.
3 people like this comment
by zmb09 February 26, 2010 8:16 PM PST
Let's see, students have no representation it seems about school rules, yet we are required to abide to them and use a computer that is equipped with monitoring software. Choosing not to use the computer in many cases would be the same as not participating in class. Also, filtering software that is required to be used if schools want federal tech funding is increasing being used against stuff that isn't required to be filtered or on sites that already filter inapporiate content (such as YouTube). At my school, this has meant sites like Google Docs and WL SkyDrive can't be accessed because they are a "file host" or Flickr (great because of Creative Commons licensing on some stuff) because it is a "photo host" and social media sites.

From a student.
1 person likes this comment
by GorBud February 27, 2010 10:41 AM PST
I would just like to add that Zero Tolerance policies arbitrarily imposed by school administrators are on their face unconstitutional. They can impose speech codes without review. So called drug bans without definition (aspirins and medications have been confiscated) Why have these "administrators" not been challenged in court. This term is a political policy used in Communist countries to define how people were allowed to act and speak about and to government authorities. Zero Tolerance for protest and on and on. It is odd how it has turned up in our school system--or maybe not. The schools are not GULAGS and each case should be dealt with individually. One policy does NOT fit all. Dictators come in all sizes and shapes. Many of Germany's Nazi leaders were former "educators" and petty bureaucrats before becoming whatever they became under Hitler. Bullying children and saying "I must do this it is policy" sidesteps taking responsibility and smacks of "I am just following orders" school of thought.
by gggg sssss February 27, 2010 6:59 PM PST
@zmb09 you could go buy your own computer or is that too much independent thinking for you?
by atomD21 February 28, 2010 5:14 PM PST
@gggg sssssss - bringing your own computer is all fine and dandy until you need to be hooked to the network in the school to use certain programs only available on the network.
@gorbud - Zero Tolerance Policies are abhorrent on every level. Don't have a link to provide, but I just recently read a story about a seventh grade girl who had an adderall given to her by another student. She refused the pill, but because she had touched it, that fell under possession in the zero tolerance policy of ther district. She has been suspended for a week. At what point does common sense prevail and people realize that zero tolerance should be taken away and discipline handed out based on severity?
by MarlaSinger90 February 26, 2010 4:59 PM PST
The "spying" occurs with the use of school-owned computers. At work, employers have the right to do the same. The students know that they can be monitored at any time. What Ackerman meant (though he did portray himself quite inappropriately and unprofessionally) is that the students don't know at any given moment that they are being watched. The consent forms explained the use of remote monitoring software. If a student's parents object, the student does not need to use a school laptop.

Further, I wonder what the comments would be if the laptops were not monitored and students were using chat to plan mischief or to harass another student. I'm sure the comments would be along the lines of, "Why were they not being monitored?"

The only "chilling" thing here is that this all schools don?t offer laptops.
Reply to this comment 3 people like this comment
by SenorFrog February 26, 2010 6:32 PM PST
So you're saying that at work you'd be fine with your boss not only monitoring your desktop, but taking pictures of you and giggling about it? Can you not understand the creepiness of those acts, legal though they might be? And I say might be legal because I know that if I (a male) go around and stare at co-workers (female), just stare blankly, and make them feel uncomfortable, State and Federal laws give them the option to try and put a stop to that pretty quickly, as it should. What's the difference with electronic staring? Women at work should have to worry about someone taking pictures of them? This isn't the early 20th century where just because you give someone a job, you can block the fire exits and work that person like a dog. It's worst in a school setting, especially when you could just look at the computer processes and don't need to visually be oogling our kids. It's legal to drive around dressed as a clown in a white van giving out candy, too, but you shouldn't be upset if people think you're freak.
1 person likes this comment
by tacit February 27, 2010 2:10 AM PST
"The "spying" occurs with the use of school-owned computers. At work, employers have the right to do the same."

Even when the student or employee is at home?
by Appledogx February 27, 2010 9:37 AM PST
Perhaps the result will be a generation of paranoid children and adults who think it is okay for them to be watched by cameras everywhere they go, just to make sure they are doing what they are supposed to do.

We used to be able to see the teacher walking around, not have her appear in our faces from out of the blue.

As for the mischief or harassment spying, does the end really justify the means? That's the same argument for the use of torture. Society is really falling back to the dark ages, except that with the technology of today, they could be much darker, indeed.
by gggg sssss February 27, 2010 7:01 PM PST
@tacit when it a school or corporate computer, yes, Buy your own computer to look at porn.
by Grem135 February 26, 2010 5:19 PM PST
what bothers me is, these people are watching the students away from school in thier homes... where they may or may not be fully clothed.

I dont know about you.... but I think that could get someone shot
Reply to this comment
by webarnes February 26, 2010 6:05 PM PST
Except they're not watching the students in their homes. In this case, the laptops remain on school property at all times.

What bothers me is that people don't watch videos or read the original articles. They just play this game of telephone where every re-blog/comment gets more inaccurate than the last.

What happened in the video: the vice principal demonstrated how they make sure the laptops aren't a distraction in class; they can connect to the laptop, view the desktop, and control the mouse; they connected to one where a girl was fixing her hair instead of working; he clicked the "take photo" button in the program she was using; she looked confused, figured it out, went back to work.

When I was in high school (and these kids are in elementary school) the computer were all around the wall and the teacher would walk around behind us and look at our screens to make sure we were working. What's the difference?
2 people like this comment
by aen3 February 26, 2010 6:46 PM PST
you are confusing this school with another where the students take their computers home and the school is able to remotely access the webcam without is already being used. At this school they do not take the computers home and this software which i am familiar with is unable to remotely access webcams without the persons awareness.
by aen3 February 26, 2010 6:42 PM PST
There was a very similar program at my school with mac computers only I went to a private school and we had to both pay for them and got to keep them when we graduated. The computer administrators and teachers had the same software as they do here which can only be used within school. There was no privacy invasion felt and they were only there to keep us focused on school work when in class. This school is doing a great job and is not to be confused with the school that spies on kids at home through the isight camera.
Reply to this comment
by toomath February 26, 2010 7:14 PM PST
I feel sorry for all the kids whose parents blew their college money sending them to an authoritarian private school like that...I suppose they'll all grow up to be very compliant and easily managed adults for whatever regime rules the day. I went to a public school before this sort of technology, and we all did just fine...
2 people like this comment
by gggg sssss February 27, 2010 7:02 PM PST
I feel sorry for the students who were forced to use Macs
1 person likes this comment
by toomath February 26, 2010 7:07 PM PST
watching girls do their hair without their knowledge? Do we know what this freak has on HIS laptop?
Reply to this comment
by EvanSei February 26, 2010 8:43 PM PST
from what I have seen in the video this is perfectly acceptable, thee school is monitoring school owned property, on school property during school hours, and every student knows they can be monitored. I see nothing wrong with this at all. My teachers have the ability to do the same thing on my school computer (I use my own so they can't but if I used one of theirs) and I have no problem, with it in the least, it is there property their time and therefore their right. The instance that came up earlier in the week is a totally different story on the other hand. I think more schools should integrate tech like they do at this school.
Reply to this comment 1 person likes this comment
by ahssdude February 27, 2010 4:06 AM PST
Where's the IT department in all this? Each computer/laptop at any school should have filtering software and software similar to "Lojack for laptops". Period. Remote access software should be under the control of IT for support and that's it.
Reply to this comment 1 person likes this comment
by MilwGonzo February 27, 2010 6:16 AM PST
Remote management tools have been available for years. These include the ability to manage, control and observe screens on computers owned by buisnesses, schools and other organizations.

How these tools are used is something that needs to be discussed.

Do schools have a right/obligation to know what students (and staff) are going when they use school-owned computers. Yes, of course. Is this "spying?" As long as the school district's policies are clear and well-communicated, this should not be an issue. Students and employees should know that what they do at school/work can be observed, monitored and recorded. This is not a violation of privacy.

Taking a school-owned computer home creates a scenario where privacy could be violated. This should also be a topic of conversation between those that understand the law and anyone that might be affected (everyone that uses a computer connected to the internet).
Reply to this comment
by SnowCrash8 February 27, 2010 8:01 AM PST
RandomWalk, while I do not like the privacy incursion, the laptops are bought and paid for by the taxpayer and not the property of the recipient. So, it raises the question as to where and when they are to be used? Are they solely for school related activities? It has been commonly held in workplaces that employers have some right to monitor activity of employees, which has extended to e-mail, and perhaps now social networking. Does this notion carry over to taxpayer funded laptops? Here's and idea stop the taxpayer funding of all of this, let them buy their own laptop and load it with there own software.
Reply to this comment
by Appledogx February 27, 2010 9:24 AM PST
So, I guess that schools are now welcomed to apply stuff that years ago, democracies fought wars to prevent. Years ago it was called fascism, now it's called monitoring students. What's next, camera's above every table to see what we are eating and how much? I suppose that, too, will be justified as preventative health monitoring.

Welcome to Hitler's United States!
Reply to this comment
by adipant February 27, 2010 10:01 AM PST
Unacceptable. And there is no correlation between web usage monitoring at work and this.

At work, IT departments monitor which site you visit, not your screen or you via webcam. Even universities monitor which site you visit to prevent students from downloading movies.

The level of monitoring shown in this video is unacceptable and exposes students to abuse. Its an Orwellian nightmare. These students are not a security risk. Give them a computer and internet - and they will do, what we all do - surf the net. There has to be a less intrusive way of encouraging them to use the device for educational purposes but this is not it.
Reply to this comment
by gggg sssss February 27, 2010 7:04 PM PST
how do you know they dont monitor your screen?
by atomD21 February 28, 2010 5:25 PM PST
Seriously... where I work, they can not only monitor the screen, but they can take control of the whole computer remotely.
by libertyforall1776 February 27, 2010 11:45 AM PST
I guess black tape is your best friend...
Reply to this comment
by chipchen February 27, 2010 1:21 PM PST
Wow, you guys are just full of incorrect and inaccurate reporting. The two stories are TOTALLY different. In the case of the school in Pennsylvania, the school was activating the camera while at the child's home. In the case of the Bronx school, the school administrator was using remote desktop to MONITOR THE COMPUTER DESKTOP AT SCHOOL... at no time did the school turn on the camera. PLUS, I don't think these computers at the Bronx go home with kids and they can't monitor them at home. The only reason they could see the student, was because the student themselves turned on the Photo Booth program with is a webcam program to take pictures of themselves.

CNET has become more and more irresponsible in their reporting and completely distorting the facts. CNET turns non stories into stories, for instance, Apple not releasing Core i5 and Core i7 laptops... The headline says that Apple is late to the scene... but there's no one that says they have to be there. It was a non story that CNET tried to turn into a big issue, just this this school article.

Here's an analogy, if employers monitored the desktop screens of their employee computers from time to time at work, there might be some people upset, but it is no where near the scale of if that same employer were to activate a webcam to monitor the actual employee through the camera while the employee was at home. TWO TOTALLY DIFFERENT THINGS...

IRRESPONSIBLE REPORTING just to make a new story.... it's sad CNET has come to this.
Reply to this comment 1 person likes this comment
by gggg sssss February 27, 2010 7:06 PM PST
If they are using the corporate computer at home to surf porn, run email scams or hack into other systems, you bet your butt that they hav the right to mointor you. Again, just buy your own computer.
1 person likes this comment
by refriedfood February 28, 2010 10:37 PM PST
Wow... Just wow... I've never seen **** so blown out of proportion in my life.
A school installs a screenshot app to take remotely when a piece of their equipment is reported to have been stolen and all of a sudden they're accused of eating babies.
I got to tell you, if they were using it for misappropriate reasons which I might add has YET to be proven, that's one thing.
But simply installing an application to help with recovery of something you own is in every single car, phone, and product that pretty much exists that has a serial number on it. I fail to see the problem here besides hypocrisy of what all the soft parents of today created to begin with.
It's their property, they own it, the kids borrow it, there isn't some guy in a rain coat sitting behind a desk monitoring laptops... And if you think there is, you have some serious neurological issues you need to have looked at because your mind has gotten the best of your judgment.
If you still don't think it was unintentional, why NOT attack an obvious intentional invasion of privacy? Like traffic-light cameras? or maybe GPS systems? or the phone company? Or anyone else who can watch or hear what you're doing 24/7.
Someone hit the nail on the head earlier, and the truth is, it's preparation for the REAL WORLD -- everything else is just blindly defending children.
Reply to this comment 1 person likes this comment
by MTGrizzly March 2, 2010 3:02 PM PST
Politics aside, when do the teachers find time to teach? Do we really need them spending time watching what the students are doing? This seems to me to be a really strong argument against this technology in schools...

I mean, without a laptop, students are reduced to having to doodle on notebook paper. Which is something I think is vastly underrated as an artistic medium [flashback to Flounder drawing jet airplanes attacking the Omegas during English class in 'Animal House']...
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Chris Matyszczyk brings a fresh and irreverent perspective to the tech world in his CNET blog, Technically Incorrect. He is a member of the CNET Blog Network and is not an employee of CNET.

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