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November 6, 2008 10:52 AM PST

Yahoo's Jerry Yang runs into a wall

by Dan Farber
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The reviews of Jerry Yang's performance at the Web 2.0 Summit have not been glowing. The Yahoo CEO's interview with Web 2.0 Summit co-host John Battelle this week has been described as a train wreck, self-delusional, and as making a mockery of the vaunted company he helped create.

Jerry Yang and John Battelle at the Web 2.0 Summit

(Credit: Dan Farber/CNET Networks)

During the interview, Yang defined Yahoo's vision as a "consumer brand that allows people to get what they want on the Internet." Yahoo is a destination site with starting points, such as Yahoo Finance and the Yahoo home page, and is rewiring its platform to be more open and extensible. It serves billions of dollars in ads and is the No. 2 search engine. It's a sound strategy. Yahoo is not Google or Microsoft and has to double-down on its core assets and 500 million to 600 million users.

Yang's job is to sell that vision inside and especially outside of Yahoo. The problem is Yang can't sell.

He lacks the out-sized personality and charisma that is needed to inspire confidence in battles for the soul of a company. He said he would "go through walls" for Yahoo, but having personal passion and a vision isn't enough to get others to walk through the walls.

He has to convince employees, shareholders, customers, and partners that no matter how difficult the situation, he can lead Yahoo to the promised land. Think reality-distortion field Steve Jobs, no-software Marc Benioff, dancing bear Steve Ballmer, the disarming Howard Stringer, the professorial Eric Schmidt, or the preacher John Chambers. Bill Gates doesn't have the most charismatic or endearing personality, but he manages to control interviews, delivering the messages he wants.

TechCrunch's Mike Arrington wrote that Yahoo needs its Barack Obama, "someone to make everyone believe that a true leader is at the helm, ready to fight. Someone with a believable plan. Someone who can inspire Yahoo--and Yahoo users--to believe that Yahoo can once again become a force on the Internet."

Yang is ready and willing to fight, but the Chief Yahoo needs a new general to lead his troops.

Watch the full video, courtesy of TechWeb:

Dan Farber is editor in chief of CBS Interactive News, which includes CBSNews.com and CNET News. He has more than 25 years of experience as an editor and journalist covering technology. E-mail Dan.

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Add a Comment (Log in or register) (9 Comments)
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by The_happy_switcher November 6, 2008 11:52 AM PST
I guess Yang disproves the popular notion that Asians are curvebreakers. lol
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by intel-i-gates November 6, 2008 12:30 PM PST
Jerry Wang: CHARISMA AND LEADERSHIP OF A FROG. Oh yea, he's that good.
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by lawyerguy November 6, 2008 3:51 PM PST
The messenger isn't their problem. Their offering is their problem. A better frontman won't fix that.
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by PacificGatePost November 6, 2008 4:24 PM PST
Months ago Yang needed to change his board and seek more intelligent advice.

http://pacificgatepost.blogspot.com/2008/05/yahoos-board-and-its-shareholders.html

Shareholders should have been more vocal. Now it's too late. Their board did not serve them well.


Today, shareholders continue to be abused. Good luck
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by fdunn3 November 6, 2008 4:58 PM PST
Yahoo will be history by 2010.
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by close5828 November 6, 2008 6:11 PM PST
I sure wish this guy would grow a pair and FIX the company, rather than lamenting about Microsoft buying Yahoo. Seriously--either put your sack on the table or get out of the way and hire someone who can-do.

Whatever Semel was, I think Yang is worse...
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by AppleSuxLeo November 7, 2008 6:21 AM PST
Yang has lost his Yin ! Fire sale , hurry !
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by rollingstop November 7, 2008 9:43 AM PST
The premise of this article is wrong. Jerry could be the greatest salesman in the world, the product still sucks. For example, why don't they put better spam filters in yahoo mail? Why haven't they updated yahoo contacts in 5 years? Why haven't they updated yahoo briefcase in ten years? What is up with yahoo travel? Why do they change their home page, clutter it up more and more, every year. Yahoo Stores? Haha Amazon killed them. Yahoo Auctions? What happened. Yahoo B2B? The list oges on and one. When "my yahoo" came out, it was the coolest thing ever. Now, other than Yahoo Finance, there are beaten in every one of their products.

At one point, Yahoo was a technology leader. Then they brought in Terry Semel, a Hollywood guy to run the company. Tried to become a "media company". Whatever that means. That was when they lost their way.

Yahoo is a website, a technology company, and no longer a very good one. The best sales pitch in the world isn't going to fix their website.
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by RTFM November 13, 2008 8:27 AM PST
Of all the web mail I've used, Yahoo mail is the most cluttered with ads. There are sooooo many ads embedded everywhere that it is hard to even read my email. They need to get their focus back and be lean and mean.
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About Outside the Lines

Dan Farber is the editor in chief of CNET News. He has covered technology for more than two decades, and he previously served as editor in chief of ZDNet, PC Week and MacWeek. Outside the Lines explores the intersection of business and technology.

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