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May 6, 2009 11:30 AM PDT

Netbook phenomenon caught Intel by surprise

by Brooke Crothers

SANTA CLARA, Calif.--The popularity of the Netbook caught Intel by surprise--more than once.

The initial demand for Netbooks caught Intel--and almost everyone--by surprise.

The initial demand for Netbooks caught Intel--and almost everyone--by surprise.

(Credit: Asus)

Shipments of this category of inexpensive, ultra-light, handy laptops--almost all powered by Intel's Atom processor--are set to hit at least 20 million units this year, about twice the number shipped in 2008, according to IDC. But if an analyst had suggested these numbers to Intel in March of 2008, executives would have dismissed the forecast out of hand--or laughed.

This failure, by many in the industry, to grasp the significance of the Netbook, forced Intel into perpetual catch-up mode at the beginning. "I'm the one who had to explain to our factory--I'm really, really sorry I miscalled the demand," said Noury Al-Khaledy, general manager of Nettop and Netbook Computing at Intel in an interview last week. "And the next month, I didn't quite get it right either," he said.

"I think we under-called how easily people would comprehend how useful the device was," he added. For the record, Asus launched the phenomenon with the Eee PC in late 2007, followed in 2008 by Hewlett-Packard, Acer, and Dell, among others.

Al-Khaledy continued. "I think there was sort of this pent-up desire for an affordable, portable, Internet-access light editing sort of device and many of our customers--with our help--nailed it. They helped us so much."

One of the distinct advantages that Intel Atom-based Netbooks have over other similar devices--such as those based on ARM processors--is Windows. ARM-based devices today don't run Windows XP or Vista--and won't run Windows 7. Intel-based Netbooks can run all of these operating systems and versions of Windows 7 may run as well, or better, than XP on Netbooks.

"People bash (Microsoft) all the time. But then what do you really want to buy?" Al-Khaledy asked. "People really do want Windows...the XP attach rate was really, really good." Though Al-Khaledy praised Asus' initial Eee PC and its Linux operating system, some consumers were disappointed when they found out that it wasn't Windows.

"The Linux thing wasn't clear to people. If you think you're getting Windows and then you get home and it isn't (that's a problem)," he said.

And what impact will Windows 7 have on the Netbook market? Pricing will be critical. Unless Windows 7 is priced aggressively, Al-Khaledy doesn't see it as a catalyst necessarily for a spike in Netbook sales. "I don't see it as a big tipping point. It's all about pricing. If you have to pay $30 more for Windows 7, it might make (consumers) pause. There's just not a lot of margin in the box," he said. "(But) if Microsoft prices Starter and Basic aggressively, why wouldn't you?"

"I would expect most (PC makers) will launch a Netbook with Windows 7," Al-Khaledy continued. "The Starter, Basic (versions) should run well." He isn't sure about the premium version of Windows 7, however, and said he is still in discussions with Microsoft.

And what is the pricing sweet spot for Netbooks? "The bulk today is between $350 and $299 but I would love to see it get to $250. Wait 'til Q4," he said.

Al-Khaledy takes issue with Netbook makers that price their systems above $600. Though he would not mention any names, Sony has come out with an Atom-based Netbook (which Sony insists is a notebook), priced well over $1,000. "Generally speaking, there have been people (PC makers) that have charged really high prices for Nettops and Netbooks, and those products have not done well because over time people start to compare them...if you spend $650 for something, you expect the 650 experience," he said.

"Are there a huge swath of people that are going to pay that price for Netbook performance? I don't think so."

Brooke Crothers has been an editor at large at CNET News, an analyst at IDC Japan, and an editor at The Asian Wall Street Journal Weekly, among other endeavors, including co-manager of an after-school math-and-reading center. He writes for the CNET Blog Network and is not a current employee of CNET. Disclosure.

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by zeroplane May 6, 2009 12:26 PM PDT
First off I would say that I am definitely not the target audience for this type of produce.

That said, most of my friends are and what I noticed was most would buy the netbook and install linux on it in the first day. Most have said they got better performance and battery life using linux (specifically Ubuntu) on the netbook.

I lucked out this Christmas season I bought a new Acer laptop for the price of a netbook with more horse power, ram, and screen real estate. So no netbook for me when I can get a decent notebook for the same price.
Reply to this comment
by monkeyfun14 May 6, 2009 1:00 PM PDT
Your friends most users don't even know what a OS is.

Go talk to a average person on the street and ask what operating system they have on their computer a good majority will give you a blank stare.
by Zaunto May 7, 2009 10:59 AM PDT
I'm with you on that. I got an Acer Aspire 5315 last year for $389. Bigger screen, more power, runs full applications, and came with Vista Basic. Never had a crash or problem in over a year of use. No Netbook for me, thanks!
by venuesdotorg May 10, 2009 10:13 PM PDT
For many years I had to run IT support for my mother's windows machines until I bought her a Linux machine (EEEPC). Now it is like a fresh OS install every time she powers it up. Brilliant. No crashing or slowing down from Windows depositing plaque on every part of the machine. And I get me weekends back . Woo hoo!
by Random_Walk May 6, 2009 12:28 PM PDT
"People bash (Microsoft) all the time. But then what do you really want to buy?"

I already made that decision a long time ago: I buy only OSX and Linux for my own use (the latter I usually donate funds to).

Next question?
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by NocturnalCT May 6, 2009 1:10 PM PDT
Yes but you are not where the money is. Mass quantities of Windows based netbooks with a light dusting of Linux for the fringes. This was a talk about how Intel thinks it can make money on low margin low end laptops.

Next silly remark?

PS yes I use Linux regularly.
by Random_Walk May 6, 2009 4:59 PM PDT
I wouldn't be so sure about that these days. In 1998 you would have had a solid point. It's not quite the case anymore (the two OSes sell about half-and-half).

PS: Intel doesn't have to care - it gets a sale with every x86-based netbook CPU sold.
by Universal_Indie_Records May 6, 2009 12:36 PM PDT
"That said, most of my friends are and what I noticed was most would buy the netbook and install linux on it in the first day. "

Then the majority of your friends are techies. As the article states, most people that are buying these things want XP on them. My wife and a few others that I know purchased these to allow them to do work on the 2 hour commute from the Poconos, PA to Manhattan. The general public seems to want to do a lot of what they do on their desktops.. and that means WINDOWS.

I myself, would love to see a Mac based "netbook".
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by JoeF2 May 6, 2009 3:33 PM PDT
People know very well that they can't do "a lot of what they do in the office" on a netbook. If they want to do real work during the commute, they would need a real laptop, anyway.
A netbook is for surfing, and answering email. And for that, people don't care what OS is on the system. And with XP Home, which was what my netbook came with, people can't do much, anyway.
Of course, techies immediately put Linux on it. I did. It connects fine with my office network, btw, which XP Home can not...
by gertruded May 6, 2009 3:38 PM PDT
My Aspire 1 runs on OSX 10.5 and very well. The only problem that I have is that the touch pad stopped working. I don'tathink the Aspire 1 is very well made.
by ikramerica--2008 May 6, 2009 4:10 PM PDT
A super cheap PC at a discount price isn't well made? Say it isn't so. Next thing you'll be telling me the various $30 DVD players from China won't last a year... ;)
by Zaunto May 7, 2009 11:01 AM PDT
I'd love to see a Mac Netbook too, particularly if the put the NVidia 9400 Chipset in it and it was priced fairly.
by xtrasico May 6, 2009 1:22 PM PDT
I use both Windoze and Linux. They serve me for very different tasks.
HARDCORE Gaming, video and audio editing: Windows without doubts.

Photo Editing, Computer auditing and forensics, ULTRA FAST file copying and recovering, "obtaining access" to audited networks: Linux.

Basic common sense.
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by slickuser May 6, 2009 1:28 PM PDT
consumer electronics market should start to use Atom. Eg. enhanced tablet like phones which could
double as TV or msg board in the kitchen. Since, x86 based platforms will offer ease of development if it was windoze/mac/linux based, users can add their gadgets/extensions etc themselves..
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by SergeM256 May 6, 2009 1:30 PM PDT
Why would anybody buy a netbook? Did they do any research on why people buy netbooks?
I doubt that so many people want to carry their netbooks on a daily basis and they really care about couple of inches of size and couple of pounds of weight.
I think people who buy netbooks care only about price and and this new definition "Netbook" makes it socially appropriate to buy a crappy computer - "It is not just a cheap and crappy notebook, it's netbook, it's just happened to be cheap (pure coincidence)"
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by mrorie May 6, 2009 2:24 PM PDT
Nah, they're pretty handy. Having a full-screen laptop is great if you want to replace a desktop, but for doing stuff like editing a document at Starbucks or streaming an episode of The Office in bed, netbooks are where it's at. I have a desktop for gaming, but I love my EEE PC for plane trips and travel and even just when I'm being lazy on the sofa watching a basketball game.

It really is the third tier of internet access. My work and home PC are still where I connect most, but my blackberry and netbook are both pretty major sources of connectivity.

No need to be all snobby about something you don't understand.
by wzrobin May 6, 2009 3:20 PM PDT
For my family, I currently have in our house 2 desktops, 3 laptops and a netbook. I didn't buy the netbook just because it was cheap (although the price made it possible to pull the trigger, so I won't claim it didn't matter), I bought it to take to Europe where I didn't want to be lugging around my 17" MBP. Different computers in different form factors can serve different functions. There are more things in heaven and earth, Horatio, Than are dreamt of in your philosophy.
by ikramerica--2008 May 6, 2009 4:11 PM PDT
"It is not just a cheap and crappy notebook, it's netbook, it's just happened to be cheap (pure coincidence)" -- you mean it just happened to be cheap and crappy, right?
by onchu_64 May 6, 2009 10:46 PM PDT
I use mine for school. It's battery lasts longer than my laptop, it's smaller and lighter, and if it breaks or gets stolen, I'm only out a couple hundred bucks. The SSD is also nice when some jerk knocks it off the desk or when I throw my backpack around.

I also like that I have windows installed on an SDHC and boot off that if I have to lend it to someone who can't use Linux, though you can do that with most laptops anyways.
by cosuna May 6, 2009 3:03 PM PDT
I think that most of this forum doesn't "get it" just as Noury Al-Khaledy (from Intel) didn't.

First off, Netbooks are a new market. New users, new applications. The Intel guy says that people don't want Linux, 'cause Microsoft pumping money in PR so he can say this kind of things.

The bottom line. People don't care about Windows in this category. They want their programs to run, so they want Windows XP. They won't accept Vista Take 2 (aka Windows 7).

They hate that Microsoft still wants to pump Vista or Vista Take 2 down their throat (a worse analogy fits better). That's why they elected Netbooks. They are a Vista-less safe haven.

In the end, what Microsoft and Intel don't get is that people just want "Windows compatible" hardware. Just the same thing that happens when they buy a DVD, they want "DVD compatible" hardware. That's what killed "HD DVD" and upped "Blu Ray". "HD DVD" was just a remix of "DVD" but more expensive. Same goes with Vista and with Vista Take 2 (aka 7).

In the end Microsoft will learn that XP hit a sweat spot and that Netbooks landed on that sweet spot. Same spot landed by the CD, and same spot landed by the DVD. BluRay has a long way to go, as DVD-A and SACD had before. Vista can try a Take 3 and still miss this sweet spot. In the end, Microsoft will retreat and offer a "Windows Client compatible" version at 59 bucks OEM. At that moment we will see finally in peace with its user base.

Trust me.
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by TS200R May 6, 2009 8:09 PM PDT
cosuna - I think you're onto something. If low end laptops (500-700 dollar range) came loaded with XP rather than Vista, I don't believe we would see the sales numbers behind netbooks that we do today.
by monkeyfun14 May 7, 2009 4:57 AM PDT
Not everyone hates Vista though...
Average users don't care..

If I
by Zaunto May 7, 2009 11:09 AM PDT
He's got a point. Think about it. You can easily buy a laptop or desktop computer right now for $400 to $600, so the expense of systems isn't why there's a drop off in PC sales versus an uptake in Netbook sales. It's the desire to avoid Vista that is keeping people for buying new PC's and Laptops. Netbooks come with XP and XP is what the overwhelming majority of consumers want. Low power inexpensive systems that run XP. If you could still buy new desktop and laptop systems with XP, there would be uptake there. You can get used systems with XP, but there is no warranty.
by Commander_Spock May 6, 2009 3:23 PM PDT
"In the Beginning DOS - 1981.........."

Also; "Incorrect Assumptions"

"[..... I suppose we all know what assumptions can do for us. IBM made some interesting assumptions about the original PC in 1981; or rather, Don Estridge and his very autonomous development team did.

I was in a meeting with Estridge and a number of other people in April of 1981, when I first was assigned to write the IBM education for the PC. It was stated at this meeting that IBM expected to sell about 275,000 Personal Computers - over a five year product life. in fact, IBM sold almost that many on August 11, the day before the official announcement. IBM held a preannouncement showing of the PC in Toronto at the annual ComputerLand Dealers of North America conference. ComputerLand dealers placed orders for nearly 250,000 computers that day. On August 12, IBM took orders for almost 250,000 more Personal Computers. IBM's planners have not been correct since....]"

http://www.os2bbs.com/OS2News/OS2History.html

According to this story - they all always appear to be "caught by surprise" - don't they"!
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by Charbax May 6, 2009 9:13 PM PDT
Soon ARM Android laptops in the $150 - $200 range are going to dominate the whole Laptop market worldwide. In face, I am pretty sure that Intel is going bankrupt.
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by monkeyfun14 May 7, 2009 4:58 AM PDT
Uhm no.

Its not all about cheapness the laptop must have some bit of power.

Arm laptops will choke on the most
by Forked_Tongue May 10, 2009 9:43 PM PDT
I think most of the negative comments missed the boat, the netbook is not the primary computer, it's a secondary or tertiary computer in the home. I agree with the assessment of netbook dominance if it wasn't for the fact all the low end computers use either Vista premium or basic instead of XP, if it did then netbooks would have been lucky to have had half the volume of sales it does. I think most people also fail to remember most people buy a computer as is and never ever modify it, they don't increase the ram, add hard drives, etc therefore when they get the 1 gb of ram, sata/ssd hard drive, little laptop some of them are actually impressed with the performance of it over their prior computer with the slower ide fragmented hard drive with a low mb buffer, less than 1 gb of ram, anti-virus expired, malware infected machines. I've had people come over and ask questions about mine (Asus EEE) at various places when I use it, of course I upped the ram to 2 gb, went to a faster ssd, and tweaked the registry so they're blown away majority of time because their computer "isn't THAT fast".

For many it's more convenient to lug it around casually, others it's better than tiny smartphones, some it's cheap enough to chance, and many who would take it into areas they wouldn't take their laptops too (safety, weather, etc). I have a regular laptop too that I only take to fix other people's computers or on extended vacation, I like the fact that I can put it in the glove box or under my seat, something I can't do with a regular laptop to prevent temptation and if it's stolen, it's still cheaper to replace than most laptops. When I retire it though it should make an excellent green server, just attach an usb storage drive bay to it, linux server ware on it (Ubuntu, CentOS, or many of the firewall ones as well), and now I can use keyboard and monitor on it (or remote control it) and best of all many netbooks can be ran as long as it's plugged to a charger and battery is removed, I have a few friends whose old laptops from various manufacturers that doesn't have this convenience. A very practical machine.
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About Nanotech - The Circuits Blog

Brooke Crothers was formerly editor-at-large at CNET News.com, an analyst at IDC (International Data Corp.) Japan, and an editor at The Asian Wall Street Journal Weekly (The Wall Street Journal, Dow Jones), among other endeavors, including a recent hiatus from the tech industry when he co-managed an after-school math and reading center. Nanotech covers computer chip technology and how it defines the computing experience. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.

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