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March 9, 2009 12:45 PM PDT

Apple and the Nvidia 'problem'

by Brooke Crothers
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Nvidia is again at the center of a graphics tempest in the media, this time surrounding performance issues of Apple's new 17-inch MacBook Pro. Two little pesky questions haven't been answered yet, however. Are Nvidia graphics chips really the problem? And are the issues really that widespread?

Postings in an Apple discussion forum cite a smorgasbord of problems: Some cite the Nvidia GeForce 9600M, while others point to issues with fan speed. Another post points to faulty wiring and another to the main processor (i.e., Intel). But this is just one forum. Does this really indicate widespread problems?

Does the Apple MacBook Pro 17-inch unibody have chip issues?

Does the Apple MacBook Pro 17-inch unibody have chip issues?

(Credit: Apple)

I haven't heard back from Apple. Nvidia had no comment Monday.

So, I spoke with a few people who have informed insights into potential problems. Not all would speak on the record, however. Jon Peddie of Tiburon, Calif.-based Jon Peddie Research, which tracks the graphics chip market and does testing on graphics chips, said he hasn't tested the new MacBook Pro yet. Generally speaking, however, a GPU problem of this sort would dictate a BIOS change to adjust the fan speed (one of the possible solutions proposed already). Or, if it's more serious, the graphics board would need to be replaced. (BIOS stands for basic input-output system; GPU stands for graphics processing unit; CPU stands for central processing unit.)

"If either of those conditions were true, Apple would be issuing an alert," he said. The alternative is for Apple to deal with the alleged problem on a piecemeal basis, one customer at a time, Peddie said.

The latter scenario--the status now--of course leads to a lot of speculation and attempted diagnoses among users.

I also contacted another analyst, Linley Gwennap, principal analyst at the The Linley Group. He made some obvious points but important in the context that it's not necessarily the GPU. Basically he said that if any chip exceeds the "thermal design budget," the system becomes unstable.

Other people I contacted (who wished to remain anonymous) said the issue appears to be more of a fan issue than a GPU issue. But the jury is still out. And, let's be clear, Nvidia has been faulted for past MacBook glitches. The most recent being in October. Will Nvidia be perpetually plagued by fallout from past problems? The 1994 Pentium FDIV bug was an Intel albatross for years.

I see another ancillary issue--not necessarily directly related to the MacBook Pro issue discussed above--that needs to be addressed. Here's the proposition: you want better graphics but you also want a sleek laptop like the Apple MacBook Pro. Well, if you're pushing the outside of the graphics-performance envelope, something's got to give. It's like saying: I want a car that goes from zero to 60 in under four seconds but with low emissions.

The truth is high-performance discrete GPUs and Intel CPUs--even the ones with the "m" (for "mobile") suffix--will sometimes wreak havoc when they're stressed inside enclosures only 1-inch high (i.e., many laptops). But I'm stating the obvious (I think). Anyone who has maxed out a relatively high-performance GPU or CPU in a laptop knows the real meaning of the euphemism "uncomfortably hot"--a phrase often used in discussion forums.

Overheating results in a lot of unpleasant (and sometimes seemingly unrelated) surprises, including BSOD (Blue Screen Of Death), automatic (arbitrary) shutdown, and, as in the case of the MacBook Pro, graphics artifacts.

Some people will always point their finger at Nvidia (or ATI) but I submit that some of those people experiencing problems would be the first to raise a stink if Nvidia didn't offer a high-performance laptop graphics chip to run Crysis at the frame rates and resolutions they demand. Yes, a product should work as advertised but there are limits to what a GPU (or CPU) can do inside the thermally challenged, cramped quarters of a laptop.

Not that Nvidia is absolved of any and all crimes. Far from it. As I stated above, Nvidia has had its share of problems that were its own fault. But even Intel's integrated graphics (theoretically the most power efficient) has heat gotchas of its own. Heat has been an issue in the first version of the Intel-graphics-based MacBook Air (when playing video)--which I can vouch for since I own a first-generation MBA. And I have another laptop (from a top-five PC maker) with integrated graphics that immediately heats up (and sometimes overheats) when running video.

But back to discrete GPUs. If you want desktop-level graphics in your sleek laptop, then you're going to have to take the heat and, consequently, in some cases--if you push the graphics card--instability and graphics anomalies. That doesn't make it right. It's just a fact of life.

Originally posted at Apple
Brooke Crothers has served as an editor at large at CNET News, an editor at Dow Jones' Asian Wall Street Journal Weekly, and a senior editor at InfoWorld. His CNET blog covers chip technology and computer systems, and how they define the computing experience. He also contributes to The New York Times' Bits and Technology sections. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure. Follow Brooke on Twitter @mbrookec.
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Add a Comment (Log in or register) Showing 1 of 2 pages (45 Comments)
by Vegaman_Dan March 9, 2009 3:38 PM PDT
Any video chipset will degrade and fail if you overdrive it and put it in an environment that it cannot properly cool in. Since those specs for the chipset are known in advance of the system being designed, you could blame the laptop maker for a poor design. But then on the other hand you could be that same laptop maker who is getting those specs from the GPU OEM and designing your system around those specs only to learn later that the specs were artificially inflated to improve performance with over driven chipsets, etc. <br /> <br />I think there's enough blame to go around for everyone on this one.
Reply to this comment
by sobishop March 10, 2009 9:16 AM PDT
So this is what $3000 buys me...a defective laptop. I guess the almighty and perfect Apple can make mistakes too. Crothers asks the question in the first paragraph "And are the issues that widespread?". Of course not cause no one can afford nor are they in their right mind to drop that much money on this simple machine.
by gregraven March 9, 2009 4:03 PM PDT
My older 17-inch MacBook Pro has the ATI Radeon X1600 graphics card, and it has lots of graphics artifacts. I contacted Apple, and the rep said I needed a new graphics card. So, I took the day off from work, drove to the nearest Apple store (it's a ways away), and the "genius" at the bar told me it was a software glitch that would be handled any minute -- he was going to "escalate" it just to make certain.<br /><br />This happens most often when I am using fast user switching, and am using Delicious Library, iMovie, or capturing video using Snap Pro X.<br /><br />For what it's worth, I have my MacBook Pro elevated on a open-frame wire shelf, and the room temperature has not been above 69 degrees for a couple of months.
Reply to this comment
by ncalishome March 9, 2009 10:07 PM PDT
I used to own a 17-inch MacBook Pro also with an ATI Radeon x1600. Playing games on it was not pleasant as the heat from the CPU/GPU was so much that the metal keys became uncomfortably hot to press and in general I could not comfortably set it on my legs even doing normal computing. I never had the problems you describe, but it seems to me "thermal design budget" might be the problem now with the nvidia chip.<br /><br />Long story short, I sold the MacBook and bought a Thinkpad, and then bought a Mac workstation. I'm very happy with both.
by libertyforall1776 March 9, 2009 4:27 PM PDT
The Macs do not and have NEVER used BIOS! They use EFI, and previously Open Firmware on PowerPCs...
Reply to this comment
by dhavleak March 9, 2009 4:51 PM PDT
I'm sure Brooke meant to use the terms interchangeably. Techies know the difference and non-techies don't care. Using BIOS gets the idea across quite easily..
by Magallanes March 11, 2009 5:52 AM PDT
EFI is a bios with other name and other limitings.<br />.
by oldmanangry March 9, 2009 4:32 PM PDT
What? "But back to discrete GPUs. If you want desktop-level graphics in your sleek laptop, then you're going to have to take the heat and, consequently, in some cases--if you push the graphics card--instability and graphics anomalies...."<br /><br />How many ways is this column wrong? Well, you're NEVER going to get the desktop level graphics in a notebook. Desktop level graphics require hundreds of watts of power and produce enough heat that they can warm up a room. A notebook is never going to get near that. Sorry. <br /><br />That doesn't mean you should accept lockups and glitches. What that tells me is that the notebook vendor blew it. They didn't put enough cooling in our put too hot a GPU in the notebook. <br /><br />A 9600M is hardly the hottest GPU market and plenty of notebooks can run it all day running games with no overheating issues. You can get notebooks with SLI and Crossfire that make the 9600 look like the old and slow part that it is. Those notebook are as heavy and big as a boat anchor. That's ultimately the problem isn't it?<br /><br />The notebook vendor puts too many parts in a notebook that is too thin and then leaves the fans as low as possible to not annoy people.<br /><br />No, this a simple case of under engineering the notebook and not anticipating the work loads that <br />would placed on them. This is purely the fault of the builder of the notebook and I don't see how you say that if other notebook vendors make notebooks using the same part (albeit heavier and thicker and noisier). <br /><br />Please stop cheer leading the ODM/OEM of these notebooks. It's like your notebook with integrated graphics: a properly engineered notebook would handle it fine. Your notebook with integrated graphics that crashes was not and by all accounts, neither is the Mac Book Pro either it appears.
Reply to this comment
by jscott418 March 9, 2009 4:54 PM PDT
Maybe its just Apple worries more about fan noise then keeping things cool. EFI or BIOS it really does not matter. We know what you mean. Dell have some problems with Nvidia chips too and increased fan speed and/or cycles. Maybe we need a better cooling system for these thin and powerful laptops.
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by Jeff Putz March 9, 2009 5:30 PM PDT
Every time a new product is released like this, there's a bunch of noise about how something is broken. These are consumer electronics devices, and some percentage fail. Always. Now that we have the Internet, those unlucky people seem really loud, but it doesn't mean they're a majority.<br /><br />That said, I have the new 17", and I've not had any issues. In fact, the thing runs way cooler than the first generation 15" model I have. The fans run consistently at 2,000 rpm. It does seem strange that it doesn't go higher when there's more heat, but if I was really concerned about it, there are utilities that can help. Stressing it out, the CPU seems to top out around 170 degrees, and the GPU around 140, which I suspect is will within the limits of what it was designed for.
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by Lerianis3 March 10, 2009 6:20 PM PDT
Yeah, but when it gets to the 25% mark of things failing...... there is a defect with the WHOLE PRODUCT and you have to start getting a little more skeptical that the proper 'quality control' was done in the first place.
by Magallanes March 11, 2009 5:54 AM PDT
Apple admitted the mistake with the previous mbp 14",15" and 17" models.<br /><br />So, it is not a isolated case but a recurrent problem.
by Jeff Putz March 11, 2009 12:34 PM PDT
Who says 25% are failing? You can just make up numbers and that makes it true?
by pithenumber March 9, 2009 5:41 PM PDT
the MacBook Pro doesn't have enough cooling for a 9600M<br /><br />I wish Apple would stop its obsession with thinness
Reply to this comment
by junkieforsale March 9, 2009 6:01 PM PDT
Not sure about the heat issue but try with any of the newer MB or MBP:<br /><br />1) Open Safari<br />2) Scroll up and down<br />3) Notice distortion on bottom half of the screen. <br /><br />LInes are not rendered properly. This was not an issue with previous graphics packages.
Reply to this comment
by random truth March 9, 2009 6:29 PM PDT
What are you talking about?
by wegap March 9, 2009 6:58 PM PDT
i dont see it...
by stuve March 9, 2009 8:41 PM PDT
Yep, I see the distortion, although mine is throughout the window.
by MongooseProXC March 9, 2009 6:06 PM PDT
It sounds like an apple problem because I haven't heard of this with nvidia pcs. I would be angry if I owned one of these.
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by clamenza March 9, 2009 7:02 PM PDT
Mac fanboys (and gals) would have had a field day if a PC manufacturer refuses to acknowledge design defects.
Reply to this comment
by random truth March 10, 2009 1:22 AM PDT
No they wouldnt. Nvidia has lots of defective laptop gpus. Just google search it. I dont understand why people still use nvidia...
by ikramerica--2008 March 10, 2009 8:15 AM PDT
What are you talking about? Dell computers are full of design flaws, most of them don't make news. Mac users don't really care about that. We don't rejoice in the flaws of others like some Windows users seem to.
by tbass87 March 10, 2009 8:54 AM PDT
Mac flaws make news because Apple products shouldn't have flaws because they are "perfect". Apple charges much more than PC manufacturers for their products and they make sure every piece of hardware is "Apple certified". For the extra cost you spend you would think you would get a dependable product but it is not always the case.
by marknichelson March 9, 2009 8:54 PM PDT
Apple should make its slogan "Sharp design, Shoddy engineering"
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by quackadilly March 9, 2009 9:21 PM PDT
It all comes down to this: <br /> <br />Do you want a laptop that stays cool or one that has the capability to go fast while looking good? <br /> <br /> <br />While it may go fast, you are stressing the components! If you are in a warm-ish room, they will overheat.
Reply to this comment
by ncalishome March 9, 2009 10:15 PM PDT
My Thinkpad T61p goes fast, stays cool, and looks good! J/K on the looks good part... Beauty is in the eye of the beholder and while I love the look of my laptop most of my friends and family think it's ugly as sin. =)
by Dalmatian28 March 9, 2009 11:48 PM PDT
This is the flaw that almost all Apple Notebooks have! Apple should have kept building notebooks with Intel integrated graphics inside the motherboard and make the powerful external GPU as an option for everyone that wants it / needs it. It would solved the "overpriced item" issue that many customers can't pass and also they would have product that actually works. I am amazed that Asus has managed to jam <br />GeForce? GTX 260M graphics processor with GDDR3 1024MB VRAM and 12GB of memory and up to 1 TB of memory and all that in a Notebook called ASUS G71Gx. I can't belive I am saying this but maybe Apple should ask Assus for help! It looks like that Apple has no idea what to do when it comes to graphics!
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by goodspeed8701 March 9, 2009 11:53 PM PDT
and people pay big money for this junk of hardwares. crapple suxs
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by Dalmatian28 March 9, 2009 11:54 PM PDT
sorry... this is correction of my post above: It is up to 1 TB of the hard drive space in the Notebook and NOT the memory as I previously stated. That was just honest mistake. Sorry!
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by bhushan bhaagii March 10, 2009 1:50 AM PDT
Well, this is bad news no. three for the day. First, the layoffs, then the iPhone developers' contracts being unable to renew, and now this. I have still go through all the items/headlines in this ejournal. <br />Wondere if there is a no. four, also?
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by cyclonica1980 March 10, 2009 7:00 AM PDT
Apple wont put anything higher than a 6 series graphic set because it runs too hot, and kills battery life. I have a geforce 9800 GT in my laptop and im lucky if I push two hours on my 6 cell battery. Though with my 9 cell I do get around 4 hours of battery life.
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by ikramerica--2008 March 10, 2009 8:19 AM PDT
This is not the first time this has happened. Laptops get used in lots of non-ideal conditions. Add to that the lack of tolerances coming out of China, and you run into this.<br /><br />In the past, Apple has released firmware updates for laptops to address things like fan speed, graphics clocking, etc. It's not new, it's happened before, they will address it.<br /><br />As for it being an NVidia thing, well, the iBooks had problems for years with the ATI chips losing their soldering over time. From the first iBook white to the last iBook G4, this failure mode kept happening. It didn't matter where on the board they moved the chip to. It had something to do with the mobile graphics chip not liking the heating/cooling cycles of a laptop combined with the constant micro-stresses involved with a portable computer. You'd think that a laptop chip should be able to handle it...
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by zamboknee--2008 March 10, 2009 10:15 AM PDT
I'm wondering if this has something to do with my flickering screen on my 15inch MBP I just got a couple weeks ago. Going in to a Genius Bar tomorrow.
Reply to this comment
by AppleSuxLeo March 10, 2009 12:14 PM PDT
Apple=overpriced products with everyday Chinese quality. Windows 7 FTW !
Reply to this comment
by random truth March 10, 2009 9:58 PM PDT
AppleSuxLeo = Another tool FTW!
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About Nanotech - The Circuits Blog

Brooke Crothers has served as an editor at large at CNET News, an editor at Dow Jones' Asian Wall Street Journal Weekly, and a senior editor at InfoWorld. His CNET blog covers chip technology and computer systems, and how they define the computing experience. He also contributes to The New York Times' Bits and Technology sections. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure.

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