Bedlam breaks out at Circuit City
After Best Buy mega-stored Circuit City to oblivion, the hapless retailer has quickly gone to pieces.
On Friday, Circuit City said it was liquidating all of its stores. Then, on Saturday, there was a big liquidation sale at my local Circuit City--up to 30 percent off. The checkout line was almost as long as the lines you encounter on a typical Saturday at Fry's--the mostly California- and Texas-based sprawling electronics warehouse. (The line actually snaked to the back of the store.)
Understand that I'm not giving Fry's any backhanded praise. Fry's is so big, so unwieldy, and, in some respects, its sales policies so lax that, as a rule, I avoid it (unless I need a nuts-and-bolts item like a Torx screw).
But Fry's is still a going concern. Circuit City isn't. The store that I visited on Saturday had been taken over lock, stock, and barrel by the liquidator. I interviewed (very briefly because she was on checkout duty) the "store manager" who said that, as of Saturday, her new immediate boss was the person from the liquidation company. That person, in effect, was now running the show, she said.
My local Circuit City (in southern California) on Saturday had lines inside as long as Fry's--though that isn't necessarily a compliment
(Credit: Brooke Crothers)Inside, it was close to pandemonium. (The manager would not let me take pictures inside the store.) Consumers swarming everywhere: every one of them with at least a few breathless questions and scant employees to provide answers. And consumers seemingly snapping up anything that wasn't nailed down. (I've never seen so many HP wide-screen monitors in one checkout line.)
One male employee in the section I was browsing, spent most of the time I was there (about 15 minutes) pleading ignorance and searching for a manager who never (apparently) materialized.
A female employee I talked to outside (she was on break) said no one knew it would happen--until it happened.
What was ironic (and sad) was that I had been to this same Circuit City a few weeks before and an employee had boasted that this store would not close (in the wake of the limited nationwide store closings Circuit City had announced in November) and would be around for a long time.
My take as a consumer? The sheer scale, selection, organization, and relative attention to display detail that one senses at Best Buy proved to be a huge disincentive for going back to Circuit City--and CompUSA for that matter. Statistics don't lie. I have been to Best Buy dozens of times in the past two years. I've been to Circuit City--even though it's closer--maybe six times, and always as a last resort.
Ask your casual consumer, who is familiar with both stores, why Circuit City failed and the answer is often summed up in two words: Best Buy. Others will say Amazon--but that's another story.
Brooke Crothers has served as an editor at large at CNET News, an editor at Dow Jones' Asian Wall Street Journal Weekly, and a senior editor at InfoWorld. His CNET blog covers chip technology and computer systems, and how they define the computing experience. He also contributes to The New York Times' Bits and Technology sections. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure. Follow Brooke on Twitter @mbrookec. 
And the point of liquidation is to turn remaining merchandise into cash, i.e. "liquid" assets. So on the first day, why mark down something 50% if someone is going to pay for it when it's 10% off? From a business standpoint, it makes perfect sense.
But I don't know what's worse: the vultures at the liquidation companies that mark prices up before marking them down and will fire a CC employee for taking off 11% instead of 10% if their math was wrong, or the vulturesque customers that complain that they're getting ripped off on the sale that they were never forced to make.
But where were all these customers in the last 3 to 6 months? Your financial situation is likely not better than it was, but I sold almost $15,000 alone, as did 2 other people in the TV department. As a store, we made 275% to our budget today. And that's even with people mad that it's "only" 10% off. Our regular sales blew the liquidation prices away, but it was a ghost town for the last month. That flow would've been nice, and might have been able to save our company. So picking at a dead and rotting company's carcass when it could have been saved is why I call you vultures.
to the author: having lived outside the US for most of the past few years, I had only heard of Best Buy and had never been in one. Finally I got the chance last summer and what a disappointment. Granted it was only one experience but on the other hand the key to retail success is to provide a consistent customer experience every time. It wasn't much better organized than a giant Radio Shack the employees I encountered were clueless. I was looking for iPods and iPod accessories, normal ones, and I had two or three of them running around with their heads cut off. Sum it up in one word: TRAINING. Having worked for a year or so in the Apple Store counting as my only retail experience, I saw more clearly than ever how their retail concept is 100% unique these days with an emphasis on training and service. And they are very successful yet no other retail outlet has figured out the 'secret sauce' of retail which is so simple: TRAINING. It is sad that Best Buy is the 'best' that the big box retailers can do; someone should come along and blow their doors off by providing a REAL customer experience, the customers would be floored.
If there is any doubt of this look at Walmart's sales figures verses the rest of the retailers this holiday season. The major retailers know this; they pay a lot of money to watch these kinds of trends. The Apple store is an anomaly supported by Apple's rabid fan base. (Disclaimer: I am a former Apple employee.) Almost every major store that actually focuses on customer service, not just say it in their advertisements, are either dead or dieing.
Personally, I hate this trend. I like to go into a store, have my questions answered quickly by a knowledgeable staff person checkout quickly with a real person and have help out of the store if I desire it. I seem to be one of the few Americans (US) that is willing to "put my money where my mouth is" and go to a store with good service and pay more. But, more and more often, this choice is being taken away from me. As there are not enough people who feel like I do, the stores either change their practices to keep up with the "discount" stores or close entirely.
Right now, I loathe my fellow American (US) consumer. The self described "bargain hunters" tend to be some of the most rude, obnoxious and unscrupulous people I meet.
But the most heartbreaking experience of the whole ordeal, were the customers that showed up on that day. These were not the same people that usually came to our store. Something had changed. They all had greed in their eyes. Not one single person that came into the store was the least bit sympathetic towards our situation. Not one person said they were sorry to hear myself and thousands of others would be losing our jobs. No one, not a single one gave a damn.
The only thing on their minds was how much money they were saving. They asked how much a certain product was marked down, and regardless of my answer would then demand that I take off more. When I tried to explain I was not allowed to lower the price further, many would become angry, some would actually start screaming! Some without hesitation, would even call me a "liar" when I told them the product was already marked down below cost.
Seeing the same thing happening now to the employees of Circuit City, brings back all these painful memories once again. To them I wish to offer my sincere condolences over losing your job, and hope all of you are able to find new employment that you will enjoy very quickly.
The only time they had something I wanted, it was a Sony home theater system. And it turned out to be defective (the firmware has a bug in it that Sony wants $400 to fix - the system only cost $500. The only reason I went there was because I had just been to Best Buy for the last time - to exchange a defective DVD (which they accused me of *stealing* from them because I didn't have my receipt - even though I wanted to exchange it for another copy of the same DVD).
Every other time I went in there, they didn't have what I wanted. A long S-video cable (50-ish feet long) was the most recent trip. Nope, they didn't have anything like that.
I always walked out of there wondering "why did I waste my time coming here again?".
Maybe the store closings force some people to try new kinds of work, to try to go out on their own, to join new business types. And pretty soon new economies and new industries will dominate the market. Or, maybe they realize that this is a bad time to get a job so they rededicate themselves to school and finish up their BA or start a graduate program and come out with a new career path.
People who believe in the free market are not lousy people. I trust peoples ability to succeed on their merits and that requires me to accept the failure of some for the success of others.
And the next time you try to insult someone junior, use the spell check or sneak into your mom's bathroom and look at the spelling on the box. Moron!
The employees we have encountered at Circuit City have been knowledgeable, friendly, and always "up-to-date" on their information. Last year we purchased our first large, HD flat-screen television from Circuit City, and the salesperson seemed to know everything there was about this technology. When the Wii was so hard to find, surprisingly I walked in the same time a shipment came in and the salesperson promptly went into the back to get me one (I think it was a matter of luck...but, nonetheless, the salesperson didn't make me come back when they were on the shelves). He also explained exactly what I needed to get started (extra controllers, etc.), and chatted with me about the various games he thought my family might enjoy.
I also enjoyed shopping online and getting GREAT deals, and being able to just drive up to the store and pick up my purchases. This is important to me because there are weeks I will work 50 - 60 hours and don't feel like shopping.
Several years ago, we purchase an MP3 player for our daughter for Christmas. We purchased it more than 30 days before Christmas at a good sale. At Christmas, we found out that it wasn't the greatest MP3 player (the features weren't very intuitive)...even though there was nothing wrong with it, the manager of the store allowed us to exchange it. (BTW...we're now iPod users...she's older now and I trust her not to break it! LOL!).
I am going to miss Circuit City...along with its great customer service, knowledgeable employees, and great selection. I pray that all of these employees are able to find work quickly.
FWIW...the Circuit City we shop at is in Lake Worth, Texas.
What I find ironic was that in the last 2 weeks, my local CC had a complete turn-a-round on how they dealt with customers. It was amazing to see that there were people at every register and people actually asking if I needed help. Up until that point, CC employees were the rudest bunch of dimwits I'd ever seen. Often it felt like I was being a nuisance when I went to ask for help with something because they were text messaging, talking or just doing everything possible not to help you.
CompUSA closed here years ago. The training classes were very popular and you could talk to an actual repair technician without a lot of hassle.
Now, we only have Fry's Electronics and Best Buy. Neither really had good sales for the holiday season and . . . I switched to Macs 4 years ago so I go to the Apple Stores!
Otherwise, there's always cheaper elsewhere. I'll spend the money saved elsewhere, and help (to the extent that we both benefit) keep these guys who get it in business.
But Circuit City is a poor excuse for a store at least in my area. I've tried to shop at the two stores in my area, but the employees always seem to be more concerned about chatting with each other or on their cell phones than they are with helping customers. It's been a rare occasion that I've found what I needed at a Circuit City store. At Best Buy it is the polar opposite.
Circuit City doesn't deserve to survive.
As for spending money elsewhere, it is a free market. And people spending their money at stores that provide good products and service helps to keep the employees of those stores in a job, doesn't it?
Expecting consumers to feel sorry for you and CC because after years of poor service, high prices and shoddy selection, you?re going out of business only strengthens my faith in a free market economy. If you want hand outs from us, your ?customers?, go get yourself to the nearest unemployment office, because you are destined for nothing greater. If Amazon or Best Buy has a better price on the same or similar product then your ?liquidation? sale, I?m going to buy my products from them. I don?t feel that I should spend more of the money I earn out of pity for your sorry existence. 34,000 employees lost their job because of 34,000 employees, not because we?re too ?lazy? to shop at your overpriced store. You have only yourself to blame for your failures.
My advice to you is to go back to school. Learn the difference between ?there? ?their? and ?they?re?, and maybe take a business class or two. You?ll be better off, and in a much better position to succeed at whatever job you do.
Apparently punctuation typed in a word processor isn't recognized by this comments system. I apologize for all the ?'s instead of the actual punctuation.
Take it down a notch. You don't need to thrash at him like that. If you lost your job, you'd be pretty f-ing pissed off too. And it is probably not the fault of the 34,000 employees, but the fault of the management. The management makes decisions on how much training a salesperson gets, prices, policies. Obviously the management did no do that well. I wholly believe circuit city should go under but one should think about the people this affects.
Will, progress is sometimes cruel. Would it have been right for people to to keep buying horse-drawn carriages to save wheelwright jobs when the automobile came out?
I know I was harsh with him. It was entirely intentional. The man is blaming anyone and everyone but himself for his predicament.
Yes it's awful to lose your job. I'd be upset if I lost mine. I would not, however, blame my customers for buying from my competitors for a lower price, or to get better service. Nor would I blame management for not training me well enough. Put the effort in to learn your products by yourself, the information is on the box. If you don't know what it means, look it up, we're in the information age. Have an opinion, have a recommendation ready for your customers that isn't just the most expensive model. Don't expect to be paid just for showing up. There isn't one successful business man or woman in this country that only put in their 40 hours a week.
Of course I feel for these people, and their families. God knows this is probably the worst time in recent history to be out of a job. I can only hope they find new ones quickly.
I will agree that generally nobody should shun a company for one bad experience, but if you never have a positive or at least a benign experience at the store you would think you would at least give a competitor a try.
I used to work in retail and hope I never have to again. Americans have become a bunch of cheap Aholes! All they care about is how cheap they can get something and then when they can't have a salesperson explain it, they ***** and moan.
Maybe the Terrorists were right about America. Maybe we are a bunch of materialistic, self absorbed people that just want our big screens to watch porn and our ipods to listen to rappers sing about their skanks and hoes.
God bless America, lol.
My opinion, BB or Circuit are better without you as a customer. Stick to WalMart or Amazon and see what happens when you try to pull the same tactics...
Ive worked in retail for many years, so called "customers" like you are nothing but a PITA.
Sorry to see CC go as they were a fixture in our area for a long time. Good luck finding new jobs.
But thats right because of all that I get your sly pity and you telling the people I work with the deserve to be out of a job. We should just go fire everyone that doesn't give it 100% at what they do. then the world would be a perfect place.
It is their own fault for not bettering themselves, and certainly their fault for working for a company like CC.
Unfortunately for you, not all people who work in retail are druggies, morons or lazy *****, that would let you feel pretty darn good about yourself now wouldn't it? Sadly, the world is a harsh place and some people pass on opportunities sure, but a lot of people simply have no real choice but to pass on them. How would you like to get into college but not be able to attend because you can't pay for it? Or even worse never apply because if you don't work your family can't live on their own income for whatever reason.
It ain't always the case sure, i'm not here to combat a blanket generalization with another but for christ's sake have some pity, spare some prayers or good thoughts for people who's lives have just become very very difficult.
I earned my college education through military service.
Given the fact that anyone can get a college degree somewhere, there is no excuse.
I used to work retail for a small amount of time while recovering from medical issues, before getting my BS and MS. I know it sucks, and I also know that the employees are unmotivated to better themselves. I don't feel sorry for them. If they like that life, then more power to them. That is great!
However, don't try to guilt trip people into feeling bad for you because you limited yourself to working at a company that couldn't survive. A year ago, it was a pretty sure bet CC was going down.
If someone is still working their today they either are undesirable elsewhere(not likely, if you qualify to work for CC, you will be perfect for wal mart) or you weren't paying attention. Either way it is your fault.
I attended college for 4 years, I'm one class short but can't afford to take it. My only choice right now is retail in order to pay for that job since I don't feel like getting killed in Iraq. Good for you that the military paid for your "betterment" but that's not an option I take lightly. I've spoken with many who have college degrees, the guy who ran the company I worked for who ran it into the ground had a business degree. I'm more skilled, better educated and more able to improvise where necessary to get the job done but I'm sure he's got a better chance at getting a job. Do you really think he's a "better" person than me just because of a little piece of paper?
What you should learn from this recession we're going through right now is that the better you think you are, the more people you're going to crush when you fail. Circuit City was run by idiots with college degrees, Banks are run by idiots with college degrees and the moron who's leaving the Presidential Office tomorrow has a college degree.
Get over yourself and try to actually make yourself a better person. Find out what that really means before you call someone else an idiot for working the job.
Outside of the south where Wal-Mart is most popular most people wouldn't even associate Wal-Mart with a place to buy electronics. If you asked somebody the name of a store that sells electronics BB or CC would be one and two for sure. Wal-Mart at best would be distant third.
However as said Best Buy's product lineup is so much wider there will always be room for a specialty retailer of its type across the street from Walmart, small towns perhaps not.
Maybe Dayton Hudson (Target'!) can hook up with CC's facilities vendor and get 30% off some RED PAINT? I have a feeling there will be a run on the blue stuff.....
Warranty on a Circuit City HDTV=$300 plus
Because Circuit City's warranty was not pro-rated, meaning if you paid $2,000 for a TV and it broke and couldnt fix it, you got a check in the mail for $2,000. At Best Buy or Walmart its all pro-rated, meaning if your TV broke and they couldnt fix it...you would get whatever the TV was worth at that time. A TV purchased for $2,000 and it goes down after three years, is not worth $2,000 in that third year. Come on now, $59 for insurance on a TV thats going to cost you $1,000+....read the fine print.
Yeah, I really hate prostitute-mart that much. You might be saving a few cents on that purchase, but you're doing it at the expense of your children's future. Is that really a bargain?
music playing, and i always wondered why they allow lyrics with adult themes
even though there are little kids inside with their parents.
But i always dismissed this thought thinking that the times ARE changing and back in my times piercings, tatts and dirty fingernails would get you fired.
The bubble gum clueless assiociates in semi-saggy pants, acting like they are on break.
Although Fry's and BB employs no geniuses, atleast i don't have to
hear repeating beats and idiotic lyrics about some tramp shaking her
butte next to a bouncing low-rider.
Oh well thats change for you!
Retail would sell more if they carried what i wanted.
D~W
It is sad about all those employees. It is not their fault that management screwed up. I think I started going to Circuit City in Washington DC around 1982. There weren't any stores like that back in those days. I got my first boom box there, back when that rage started. In those days, electronics stores were all rip-offs, and there weren't any national chains that I recall. Or you could go to Sears. NYC had some discount stores, but they were only in NYC. Circuit City was a great development in retailing, and I bought probably hundreds of things for 10s of thousands of dollars there over the years. My first camcorder, in 1988, after my first child was born. TVs and VCRs. A couple more camcorders. Some cameras. My first DirectTV system. The occasional smaller purchase, like tape recorders, walkmans (men?), tapes, gadgets, stereos.I used to love to go there, even when I wasn't buying anything.
I haven't gone to Circuit City for a few years, and before that, I hadn't gone much. Best Buy usually has better prices, or at least the same, more selection, and a better experience all around. I am a total geek, so Fry's is my main source of supply, and I am able to find what I want there. Their sale prices are great, and their normal prices are usually pretty good. It is intimidating there at first, but once you know your way around, it is not so bad, at least in San Marcos. San Diego is very chaotic.
I digress, but the bottom line is that Circuit City blazed a trail in electronics retailing and led the way for many many years. It did not evolve with the times. I am sorry to see it go.
Remember Good Guys?
Like Frys as well (I'm in Ocean Beach, SD) but have walked out of there fuming a few times, vowing never to return! Yet a week later returned as their prices and selection were unbeatable.
Stop bashing us, we are closing. In a matter of weeks you guys will have all the customers any ways.
Amen, brother. This is the bad news of this issue we're really overlooking.
Not likely. At my BBY, we price match EVERYBODY, not just CC. My biggest competitor was Amazon when I was in the Camera/Camcorder department. Now that I am in Musical Instruments, Musician's Friend is my biggest competitor. Don't forget about the online beast...
I do not know how people at your store were as far as customer service is concerned, but at the stores I went to the employees were unknowledgeable and unhelpful. Every time I've needed assistance at a Circuit City I've had to literally chase people around the store to get some assistance.
Circuit City also suffered from strange decisions about product displays. I remember going into one a few months ago because I saw online that they had a netbook I wanted to look at in the local store. I went there, but they didn't have it out. I asked an employee if they had it and he said that they did (after I had to explain to him in several different ways what the product was because he had never heard of it) but that they did not keep them on display. Why in the world does it make sense to not have your newest products on display at a technology store? It boggles the mind.
And why do people keep saying BB had better prices? On all these blogs on several websites that's what I'm seeing. In the TV department, we had a big dry erase board with the main tvs, our prices and BB's prices, and the savings at CC. If BB was better priced, it was in red, and let me say that the red marker never ran out. With our price match, it's unbelievable that ignorant consumers flocked to BB when they could have had any of BB's sales plus extra savings at CC. I wish more people would have known about that deal, as many people took advantage and saved, and many more could have saved.
My belief in free markets does not mean i wish for job losses.
What if amazon or best buy or some other store has to expand their staff to feed the demand for electronics?
Having a circle jerk in the corner, ignoring customers, thats where.
Customers don't owe you anything.
Watching my AM and OPS manager being bombarded by people looking to play lets make a deal and then become told that they deserve to not have a job for not giving them the brand new 120hz 52inch tv sitting in the back for pennies on the dollar was just sickening.
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Funny, that's a big part of why I left that business over 20 years ago. I guess you don't have the skin for it either.
One of the reasons we are in this mess is we are way too far on the demand side.
Supply side(ie real investment) is what makes an economy strong.
And while many of us are understaffed as angry employees have rightfully stormed off to find other jobs, the fact that i cannot be every single persons individual shopper does not make me a slow or retarded person. Plus the fact that when you ask me a question about tv's and I won't immediately jump out and say that the 120hz 1080p lcd's are our best tv's and that plasmas are somehow significantly worse doesn't mean I don't know what I'm talking about.
To think I got a customer who was nice today a brand new Pansonic TH50PZ800U, 2 monser 800 hdmi cables, a monster dig opt cable, a monster 3600mkii surge protector, 200ft of monster speaker wire cable,an onkyo txsr706, a set of Polk Tsi300bk tower speakers, the Energy Take Classic 5.1 speaker set, and our recently fire install firedog inhome guy to follow her home and delivery and set up everything for her immediately for $2600 plus 150$ on the side for our fired employee because the tv box was opened and she took the time for us to take everything out and plug it all up to make sure it was in fine condition we moved everything to open box and get her a real good deal. Yet still she was made felt uncomfortable about her sell as she was leaving with unknowing customers telling her that she just got ripped off and cleaned out.
And I was told that i should burn down somewhere for ripping off middle aged woman who don't know anything about electronics. Circuit might not be the best place in the world, but it is clearly showing that our customers and shoppers are not really any better.
Now you know why people don't feel bad that CC is going down the sewer.
Perhaps if your complaints about CC were mature and tangible they would be more seriously considered as actionable by CC staff when they were still able to do such a thing.
As it is much of the banter on this story would drive most people who've worked retail into a mindset where taking a break or ignoring customers outright became a more tolerable way to get through an 8 hour shift. Walking into a building that costs money to lease and staffed with employees who want to be paid, and you'd proclaim "I can get these at amazon for $2-5!" and I'll tell you to go there and keep going there.
Which is where, please?
What you say suggests that the woman was ripped off. If Circuit City has budget priced accessories and the woman was pushed into buying expensive name brand stuff, it seems pretty clear that she was ripped off.
My problem with Circuit City, Office Depot, and Office Max has always been the mail in rebates. They really never put anything on sale without a damned mail in rebate. I hate hassling with the rebate companies to get my money. If you're gonna put something on sale, put it on sale. That is the very reason I go to BB or Amazon.com. Heck even eBay is better than dealing with rebate companies. Mail in rebates are a ripoff. That plus the fact that if Circuit City had been competitive in pricing, people would have bought their items.
It was a combination of things that made me decide to shop elsewhere. prices, rebate hassles, and every time I walked into Circuit City I had a very hard time getting help with a purchase from the sales people. I've never had that problem at BB, or on eBay, or Amazon.com.
So I'm sorry people lost their jobs, but The company should have done something different instead of clinging to the same old way of doing things.
I'm expecting Office Depot, or Office Max to go next, to tell you the truth. Just about everything they put on sale has a mail in rebate attached to it. people get tired of being ripped off. And I won't buy anything with a mail in rebate. If a rebate is offered, I don't think I should have to wait three months and and fight with the rebate company the whole time, AFTER I met all their hoop jumping demands.
Why should I spend my hard earned money that way when I can get it cheaper elsewhere, and without the hassle?
And if I won the lottery tomorrow that doesn't mean I should spend more for an item because it's sold at a store you work for. I don't want to rip anyone off, but at the same time, I'm not going to spend more than I have to, on anything.
That's the kind of mentality that got the economy in a jam in the first place. Spend, spend, spend. Even if you have to max out your credit cards, spend! The consumer society, buy, buy, buy.
I didn't spend like a maniac then, and I won't now either. The liquidators can kiss my rear, because I KNOW how they operate. So yeah, you're an employee and you got caught in the middle. I know it must be hard, but your upline bosses were idiots.
- by 1kingsfan January 17, 2009 11:22 PM PST
- For Simpsonjaycatt : I hear ya buddy. Today was an absolutely horrible day at my store. Between customers wanting a brand new $2000 TV for 75% off and customers telling me that they're glad we're going out of business -it's a wonder most of my associates didn't already quit. I spend most of the day consoling them. Maybe if the customer stepped back for a second and saw past the 30% off signs they'd see how difficult it is for us to smile through our tears knowing we have AT MOST 2 months left. Sorry for what's happening to you too - no one except those involved understand what we're going through and the media only makes this worse. Good luck finding a job.......at least I know my management team supports me......something you'll never see at Best Buy.
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- by Simpsonjaycatt January 18, 2009 12:11 AM PST
- Good luck to you buddy up their in Nor Cal these last couple of weeks too. While I know we need to get rid of everything in our store we can only hope that things get better over the next couple of days. It is sad seeing the heart ache on some of our senior employees that have been at this for over a decade now and have to come in to be harassed for hours today.
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- by ferretboy88 January 18, 2009 5:35 PM PST
- What deals? They never had any. At least when compUSA was going under they lowered the prices. Different stores had different prices and nothing was 30% off. Nothing. Newegg.com is the place to go.
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- by MSSlayer January 18, 2009 8:19 PM PST
- Work for a crappy company and this is the expected result.
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Showing 1 of 9 pages (293 Comments)These people in L.A. though were just straight out vicious today from the profanities to the boycotting in the parking lot harassing employees as we left when our shifts were over. I must say that I have never been so popular to have been booed by over 100 people standing in line to get in calling me and my work buddies names for having to use an LP at the door to keep the fire hazard limit down and not having deals that were good enough for them.
It sucks you are losing your job, but the writing was on the wall for months.