HP: Nvidia graphics defect an issue since November 2007
Hewlett-Packard lists 24 laptop model variations affected by a widely reported Nvidia graphics chip defect. HP said the flaw has been a warranty issue since November of last year.
Some HP DV9000 series notebooks used potentially defective Nvidia graphics chip
(Credit: CNET Networks)Dell made a statement Friday regarding the same graphics chip issue. Nvidia published a "Business Update" on July 2 that addressed the problem. The Nvidia defect is centered on a "weak die/packaging material" in certain versions of Nvidia graphics silicon used in laptops. The die refers to the chip itself and the packaging is what encases the chip.
HP has published a list of potentially affected systems that comprises Pavilion and Compaq Presario laptop models.
"HP has taken appropriate actions for any HP notebook products that use the known affected Nvidia chips," an HP spokesperson said Monday, responding to an e-mail query. "We initiated a customer program to address this issue in November 2007, and have notified registered customers who have notebook PC models that are included in this HP program.
"HP became aware of this issue when we began performing an investigation based on field performance data," the spokesperson said.
Pavilion dv2000, dv6000, and dv9000 and Compaq Presario V3000 and V6000 series are listed by HP as being potentially affected. Symptoms include no video on the computer LCD screen, no power and no active LEDs, and "the notebook does not start," according to HP's Web page that cites the problem.
"If you are experiencing one or more symptoms listed below, and your computer meets the product criteria listed below, contact HP to determine whether you are eligible for a free repair," the HP Web page states.
The defect is described by Nvidia in more detail here.
Technology Web site The Inquirer cited affected HP systems earlier this month.
Brooke Crothers has been an editor at large at CNET News, an analyst at IDC Japan, and an editor at The Asian Wall Street Journal Weekly, among other endeavors, including co-manager of an after-school math-and-reading center. He writes for the CNET Blog Network and is not a current employee of CNET. Disclosure. 
Why NVIDIA chose to wait until July 2 to announce an issue that HP had been aware of since November of last year.
Man oh man, is Intel ROTFL over NVIDIA.
HP customer service is just going down the drains.
yeah, right they did....not.
I have been back and forth with HP for two months now on this, the customer support people tried to tell me that they memory chips were bad. Sent the laptop to texas to be repaired but they never told me that the hard drive would be formatted. SO after 2 weeks of not having a computer, a case manager calls to see how things are. She put a stop work order and the computer is shipped back to me, drive already formatted with all of my data gone, and the computer still doesn't work. So I send it back again, now I am waiting. Seriously, July 18 it died, it is now Sept. 2 and I still have no computer and all my data is gone. HP has not once listened to my idea that it was a bad motherboard, and has not once awknowledged that the above issues were the cause. I will never buy another HP product.
A forum thread is growing with angry HP owners demanding action. Come join us and let's see if we can rightfully get all of our notebooks serviced or replaced as they should be, and just like everyone else!
http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1191277
and they told me after confirming it was a bad vieo chip that they would repair it free and send out
a box to ship it to them. about a 20 minute wait and customer service came back on the line and stated
your warranty expired 62 days ago., and it would cost me 300-400 for them to repair.
HP stated they initiated a customer notification program in July 2007 to address pc's effected by this problem with Nvidia. (for registered customers) and has notified registered customers of the problem
(not the case with me) .
Update: nvidia sued for concealing defects in its graphic chips and failing to disclose problems. lawsuit filed in us district court of northern california. see-nanotech-the circuit blog 9/10/2008
AVOID HP products. The HP brand and reputation mean nothing to the current management and they do not stand behind their products.
I have joined the class action lawsuit over this problem. I encourage all other HP laptop owners that are affected to also join.
My Notebook became very, very hot to the touch, and would not reboot. During startup, the display initially shows vertical green-checkered lines on a black background. Then the display locks up in a blank black screen before completing the start-up process. The only way to get the computer on is to reboot in safe mode and disable the NVIDIA driver and use the laptop in VGA mode which provides a screen that is heavily pixilated (unreadable). These are the same symptoms described by many, many other customers who have had their computers repaired and confirmed that the problem was the defective overheating Nvidia graphics processor.
My Rejected Request: I have asked HP to repair my Notebook (at no cost to me) by replacing the defective Nvidia GeForce Go 7600 chip with a non-defective equivalent performance graphics processor and repair any other damage the defective video chip overheating caused to my computer.
I have talked to HP Total Care, case manager, executive case manager, Corporate Office, and Executive Customer Relations Office, I sent Email to Board of Directors and corporate compliance office. It is ridiculous to claim that customers got what they paid for as long as the computer made it past the 12 month warranty period (24 months for a few lucky models). Wow, is that the position HP wants to take with their competitors (HP Notebooks have a 12 month shelf life)?
The number of people reporting NVIDIA GeForce Go 7600 defect failure in notebook models that are not in the extended warranty list is growing larger every day (any internet search digs up huge amounts of information). Requiring that customers pay to repair a defect in light of this clear and growing body of evidence is quickly showing that HP has not shown good faith to correct a known manufacture defect and intends to double charge customers for the same product. This clearly tells everyone that we should not trust HP! If they are not going to acknowledge and resolve a well known manufacture defect right now, then how can people trust that there is no defect in the new models on the market right now?
I filed a complaint with the Better Business Bureau and the FTC Bureau of Consumer Protection for non-compliance with a known defect. It appears some executive has decided that the cost of a potential lawsuit is less damaging than repairing all these defective notebooks. What about the cost of sending us to buy a competitor?s product? What will legitimate proven customer complaints sent to various consumer protection and product review agencies do to the reputation of the HP product quality and customer service? How much money is all that going to cost HP in the long run?
Please post any details available on where, how to join lawsuits on this problem.
http://www.facebook.com/groups/edit.php?members&gid=121347750910#/group.php?gid=121347750910
We will show them that we are not going to put up with this **** anymore!
Join the group and tell us about your experience with HP!
- by TmontGodzilla September 1, 2009 7:52 PM PDT
- Since HP was aware of this problem in Nov 07, Why did they install the same faulty parts that failed in a,
- Reply to this comment
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Showing 1 of 2 pages (25 Comments)at that time 11 month old dv 9000 laptop, one month before my warranty went out . I have alway kept my laptop on a laptop fan and did'nt use wireless or play movies and it sits on the table, but it went out and HP repaired it, They installed a new system board and heat sink fan, it worked ok except for once a month getting a blue screen error on boot up. And getting very warm, even on the fan.
Two weeks ago my wireless disapeared from my system, i never used it, then more blue screens, and then system board went out again a few days ago.
I contacted HP got a nice support person to tell me they will install a new system board thats 100% a different kind of system board, not the faulty one, all i have to do is give them $298,00 to repair it again.
I paid $1,200,00 for this laptop, i've read on HP Forum of many people on their 3rd and 4th motherboards.
Apparantly these people did'nt get any of those 100% Non faulty motherboards in their repairs.
At this moment there are over 200 dv 9000 motherboards on ebay, and over 25 dv9000 broken laptops listed for parts, most of these are from 2007 and 2008.
HP has made a poor attempt to look like they have solved these known problems, but have'nt taken care of their customers. We are on our own with HP faulty laptops.
My laptop says HP on the lid, thats why i bought it. Faulty parts from a company HP uses on their products is no excuse for HP to ignore all the customers they sold these faulty laptops to.
If a 50 cent bulb made in China goes out in my Dodge , im not going to China to get the bulb replaced. Do the right thing HP.