HP: Nvidia graphics defect an issue since November 2007
Hewlett-Packard lists 24 laptop model variations affected by a widely reported Nvidia graphics chip defect. HP said the flaw has been a warranty issue since November of last year.
Some HP DV9000 series notebooks used potentially defective Nvidia graphics chip
(Credit: CNET Networks)Dell made a statement Friday regarding the same graphics chip issue. Nvidia published a "Business Update" on July 2 that addressed the problem. The Nvidia defect is centered on a "weak die/packaging material" in certain versions of Nvidia graphics silicon used in laptops. The die refers to the chip itself and the packaging is what encases the chip.
HP has published a list of potentially affected systems that comprises Pavilion and Compaq Presario laptop models.
"HP has taken appropriate actions for any HP notebook products that use the known affected Nvidia chips," an HP spokesperson said Monday, responding to an e-mail query. "We initiated a customer program to address this issue in November 2007, and have notified registered customers who have notebook PC models that are included in this HP program.
"HP became aware of this issue when we began performing an investigation based on field performance data," the spokesperson said.
Pavilion dv2000, dv6000, and dv9000 and Compaq Presario V3000 and V6000 series are listed by HP as being potentially affected. Symptoms include no video on the computer LCD screen, no power and no active LEDs, and "the notebook does not start," according to HP's Web page that cites the problem.
"If you are experiencing one or more symptoms listed below, and your computer meets the product criteria listed below, contact HP to determine whether you are eligible for a free repair," the HP Web page states.
The defect is described by Nvidia in more detail here.
Technology Web site The Inquirer cited affected HP systems earlier this month.
Brooke Crothers is a former editor at large at CNET News.com, and has been an editor for the Asian weekly version of the Wall Street Journal. He writes for the CNET Blog Network, and is not a current employee of CNET. Contact him at mbcrothers@gmail.com. Disclosure.
Why NVIDIA chose to wait until July 2 to announce an issue that HP had been aware of since November of last year.
Man oh man, is Intel ROTFL over NVIDIA.
HP customer service is just going down the drains.
yeah, right they did....not.
I have been back and forth with HP for two months now on this, the customer support people tried to tell me that they memory chips were bad. Sent the laptop to texas to be repaired but they never told me that the hard drive would be formatted. SO after 2 weeks of not having a computer, a case manager calls to see how things are. She put a stop work order and the computer is shipped back to me, drive already formatted with all of my data gone, and the computer still doesn't work. So I send it back again, now I am waiting. Seriously, July 18 it died, it is now Sept. 2 and I still have no computer and all my data is gone. HP has not once listened to my idea that it was a bad motherboard, and has not once awknowledged that the above issues were the cause. I will never buy another HP product.
A forum thread is growing with angry HP owners demanding action. Come join us and let's see if we can rightfully get all of our notebooks serviced or replaced as they should be, and just like everyone else!
http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1191277
and they told me after confirming it was a bad vieo chip that they would repair it free and send out
a box to ship it to them. about a 20 minute wait and customer service came back on the line and stated
your warranty expired 62 days ago., and it would cost me 300-400 for them to repair.
HP stated they initiated a customer notification program in July 2007 to address pc's effected by this problem with Nvidia. (for registered customers) and has notified registered customers of the problem
(not the case with me) .
Update: nvidia sued for concealing defects in its graphic chips and failing to disclose problems. lawsuit filed in us district court of northern california. see-nanotech-the circuit blog 9/10/2008
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by cns9999
May 2, 2009 7:07 AM PDT
- My DV2503TX bought in Spetember 2007 died last month of the same problem. It is not covered by HP's extended warranty even though it has the SAME nVidia chip and was manufactured at the same time as the other laptops that are covered. HP told me it would cost $600 to repair since it is out of warranty by 6 months.
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(18 Comments)AVOID HP products. The HP brand and reputation mean nothing to the current management and they do not stand behind their products.
I have joined the class action lawsuit over this problem. I encourage all other HP laptop owners that are affected to also join.