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November 5, 2009 9:00 AM PST

Troubleshoot Windows 7 upgrade woes

by Dennis O'Reilly
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The consensus of experts is that Windows 7 is the best operating system Microsoft has ever released. I managed to perform a clean install of Windows 7 Ultimate on an XP PC with no problems whatsoever, but not all Windows 7 upgrades go so smoothly.

In fact, I was getting ready to install Windows 7 Home Premium on a blank partition of my Sony Vaio laptop so I could dual-boot Vista and Win7 but was scared off by a handful of reports of serious upgrade problems. Call me chicken, but I count on my notebook PC and don't want to risk breaking it. (And besides, I don't dislike Vista near as much as many other people do.)

Some veteran PC users postpone upgrading to a new Windows version until the first service pack is released. Unfortunately, service packs often cause problems of their own. Back in 2008, glitches with Vista SP1 caused Microsoft to offer free support, as Suzanne Tindal reported. Microsoft provides the System Update Readiness Tool designed to resolve update problems for Vista, Windows Server 2008, and Windows 7.

You can minimize the chances that you'll encounter upgrade woes by doing two things beforehand: back up your data and save the Windows 7 drivers for your hardware to a removable medium. This applies whether you're doing an in-place upgrade (which preserves your data and settings) or a clean install (which wipes out the current Windows installation).

That's the theory, anyway. There's no guarantee that the official Windows 7 drivers will work without a hitch on your system. Paul Mah of the IT Business Edge reports success rolling back to the Vista driver for a device that balked under Windows 7.

Some Vista users fall into an infinite loop when attempting to install the Windows 7 upgrade. Microsoft provides a Fix-it for the problem on its Support site. Seth Rosenblatt describes in the CNET Download Blog two Win7 upgrade gotchas to avoid.

Microsoft's guide to upgrading to Windows 7 relies on the Easy Transfer wizard, but ZDNet UK's Adrian Bridgwater points out the risks of trusting your data and software settings to an automated process that can be "easy" to derail. (The wizard doesn't bring over the applications themselves, which have to be reinstalled separately.)

I may eventually upgrade my Vista notebook to Windows 7—probably long before Win7 SP1—but only after the early adopters have cleared a path.

Dennis O'Reilly has covered PCs and other technologies in print and online since 1985. Along with more than a decade as editor for Ziff-Davis's Computer Select, Dennis edited PC World's award-winning Here's How section for more than seven years. He is a member of the CNET blog Network, and is not an employee of CNET.
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by tukmayor November 5, 2009 7:40 PM PST
Hi dear CNET. My name is Fernando, and I am from Guatemala.

I´m having trouble trying to install windows 7. I bought win7 home premium upgrade disc and tried to made a custom install in my windows vista home basic pc. The installation was nearly complete, but when I enter the log screen, a message with "The network path is not found" appears. It stays that way and doesn´t enter into windows.

What can I do?
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by nav_yahoo_ca November 6, 2009 5:00 AM PST
How old is your computer? What is the Company?
by john55440 November 6, 2009 6:41 AM PST
"Call me chicken,...And besides, I don't dislike Vista..."

Yup, Vista SP2 preinstalled Just Works. I (gasp!) only have one computer, and I don't want to tempt fate by upgrading to Windows 7.
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by jvpcnet November 6, 2009 7:29 AM PST
I had two problems going from Vista to Win 7.
First, the install analysis recommend uninstalling a bunch of items that were listed in Add/Remove Programs yet clicking on many of the items did not reveal an uninstall option. KInd of scary to proceed anyway, but I did. Everything seems okay except for an occasional hang-up of Win Explorer, e.g. right-click on a file name and select "Rename" and the circle goes round and round forever.
Second, If the steps that could necessitate exiting from the install were performed as the very first steps, that would avoidthe need to start the install over again after you're well into it. Example: the install process begins, you get a ways into it, and then get a message that something needs to be removed or closed, requiring an exit, followed by re-starting the install.
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by HazZ_117 November 6, 2009 11:48 AM PST
I've got Windows 7 Ultimate on a dual-boot partition with Vista. Everything is fine and Windows 7 is fab!
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by FredChicago November 6, 2009 2:40 PM PST
I had a system problem with Visa and 2 different MS tech support worked on it for 2 days, saying my disk and installed apps but I had to reinstall ALL apps. And what they do not tell you is that MS software you can't just install the last upgrade I had to go back and install Office 2000 through Office 2007 and it took almost a day to do that. Then other software that I had installed from downloads I couldn't find the product keys for, or barried information and these companies tech support was poor and some wanted you to buy their new version as they were supporting the older version. So it took me a week and I have 2 software products I paid for and could not re-install. Never again will I do a download try and buy software again. Nope send me the CD with the product key on the disk. No thanks MS.
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by jp7794 November 6, 2009 2:43 PM PST
I won't call you chicken, just an alarmist who is reaching for a story.
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by bruceforbes November 6, 2009 7:33 PM PST
The only problem I've had with Windows 7 is my MagicJack will not install even after downlaoding the MJ Windows 7 patch provided on their website. Several attempts by their support people have also failed.
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by xanthorp November 20, 2009 10:24 AM PST
MagicJack is junk get a real phone company.
by psfink November 10, 2009 4:02 AM PST
We went through all the steps recommended to upgrade our two Dell laptops to Windows 7. One process was slow but successful. My computer, however, ended the 4 hour process with a continuous loop displaying a failure to complete, and a rebooting that never ended. Some files have been saved, but all programs and e-mail have been lost. Microsoft support claims it was third-party software than corrupted the upgrade and crashed my harddrive. Any other explanation?
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by dowell100 November 14, 2009 12:11 PM PST
I am glad to hear you say, "And besides, I don't dislike Vista near as much as many other people do."

I was forced by circumstances to buy a new PC a couple months ago even though I had planned to wait for Windows 7. It has Windows Vista Home Premium, and quite frankly I am delighted with it.

I stuck with XP on my former Desktop and my laptop because of Vista reviews, but from my experience Vista could not be better. I'm sure I'll wait at least a year or more before I consider Windows 7.
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by UrmiRaj November 21, 2009 1:17 AM PST
Thankfully I didn't face any problems when upgrading from Vista Home Premium to Win7 Home Premium (on a month-old laptop). In fact, including the amount of time it took to backup all my data/settings, the entire upgrade process took a total of 3 hours. I'm happy that I bypassed Vista completely :)
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by SoStupid November 22, 2009 9:00 AM PST
"Those suckers that bought Vista Ultimate, myself included, are screwed," said yet another commenter. "There isn't a chance in hell that I am paying $219 for what should really be Vista SP2. We were promised 'extras' which we never got, now we are being excluded from the pre-order special. Anyway even at $49, it is still too much to pay."

The extras that commenter mentioned refer to "Ultimate Extras," one of the main features Microsoft cited in the months leading up to the 2007 release of Vista Ultimate to distinguish the operating system from its lower-priced siblings. According to Microsoft's marketing, Extras were to be "cutting-edge programs, innovative services and unique publications" that would be regularly offered only to users of Vista's highest-priced edition.

But users soon began belittling the paltry number of add-ons Microsoft released and the company's leisurely pace at providing them. Just five months after Vista was launched, critics started to complain.

Earlier this year, Microsoft dumped the feature, saying that it would instead focus on existing features in Windows 7 rather than again promise extras.

The furor over Vista Ultimate has even reached analysts' ranks. In May, Michael Cherry of Directions on Microsoft urged Microsoft to give Vista Ultimate owners a free upgrade to Windows 7. "It would buy them a lot of good will, and I don't think it would cost them much," Cherry said at the time.

Some of the commenters in the latest Computerworld stories about Windows 7 echoed Cherry.

"I am running Vista Ultimate and feel ripped off by Microsoft because ... [we] never received the extras we paid good money to get," said "Hellfire" in a long comment. "The very least that they should do is offer a heavily-discounted upgrade to Windows 7 Ultimate to those that have lost money by purchasing Vista Ultimate."

check google for source
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About Workers' Edge

Dennis O'Reilly has covered PCs and other technologies in print and online since 1985. Along with more than a decade as editor for Ziff-Davis's Computer Select, Dennis edited PC World's award-winning Here's How section for more than seven years. He is a member of the CNET Blog Network and is not an employee of CNET.

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