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October 2, 2009 9:00 AM PDT

RoboForm Online secures personal data in 'cloud'

by Dennis O'Reilly
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Someone told me recently that they had 22 different log-in IDs. My first thought was, you must get out more. My second thought was, how do you remember 22 different Web services, let alone log-in IDs and passwords?

The answer, of course, is a password manager. These days, I see PC security as a form of insurance. The more you have to risk, the more you should spend to protect it. Anyone who banks or otherwise transacts online will find the investment in a password and personal-data manager worthwhile. Fortunately, if your password-management needs are meager, the protection doesn't have to cost you anything.

Siber Systems recently announced the beta version of RoboForm Online that lets RoboForm users store their log-in data securely online. Just log into the service from any browser and get fast access to the IDs you've saved on your PC. With just one you're logged into your favorite Web sites.

RoboForm Online

Log into the RoboForm Online service to access your favorite Web services with a single click.

(Credit: Siber Systems)

The first time you use the program, you're prompted to enter a master password. You can change the master password via the program's Options drop-down menu and selecting Security settings, but if you forget a master password, you have to delete all the password-protected files and start over.

RoboForm master password dialog

RoboForm prompts you to enter a master password the first time you start the program.

(Credit: Siber Systems)

There's no end to the amount of personal data you can store in RoboForm. Along with the standard contact information, you can enter your Social Security number, credit-card and bank-account numbers, and employer information. You can even create custom fields. All the information is protected with industrial-strength encryption.

RoboForm Identity Editor

Enter as much or as little personal information in RoboForm's form fields as you like.

(Credit: Siber Systems)

When you register for the online version of the service, you're prompted to download the free GoodSync synchronization program. You have to use a different password than the one you use to access your data via the desktop version of the program. To sync passwords among multiple PCs, simply log in from each machine.

RoboForm will generate strong passwords for you. It works with Internet Explorer, Firefox, Chrome, and just about any other browser. The program is available for free, but some features are disabled after 30 days unless you pay $30. There's even a portable version that runs off a USB thumbdrive. But the new online version appeals to me. If your data is going into the cloud, it might as well be encrypted.

Dennis O'Reilly has covered PCs and other technologies in print and online since 1985. Along with more than a decade as editor for Ziff-Davis's Computer Select, Dennis edited PC World's award-winning Here's How section for more than seven years. He is a member of the CNET blog Network, and is not an employee of CNET.
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by OfficerNelson October 2, 2009 10:13 AM PDT
I don't know. I was an avid fan of Foxmarks - a Firefox addon offering a similar service for bookmarks - until they started offering password storage. Of course, the passwords were said to be encrypted - but you know how this goes.

Once Foxmarks switched to Xmarks, I had to pull out - not only were they managing thousands upon thousands of passwords for free, they started showing little tidbits about other peoples' bookmarking behavior on Google results. The Foxmarks privacy policy stated that they wouldn't do that, but since the program was switched to Xmarks and a new privacy policy was issued, they could.

Time will only tell if the passwords themselves are used for "research" purposes or otherwise.

On that note, the words "secure" and "personal data" do not mix with "internet", especially "cloud" in my book.
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by siteriver October 2, 2009 10:25 AM PDT
I'm a long-time PassPack user - and appreciate their encryption and useage models. I don't think mixing logins and personal data is a very smart approach :-(
Reply to this comment
by zyxxy October 2, 2009 10:44 AM PDT
I am a happy lastpass user. Even the premium service is only $12 per year, and that supports two factor authorization.
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by gerryrossi October 2, 2009 10:56 AM PDT
RoboForm has a product called "Roboform To Go" which is designed to run off a USB stick. Been using it for two+ years and it works very well. I keep my passwords on my keychain (encrytped passwords backed up on my desktop), not in the cloud.
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by dupublic October 2, 2009 2:18 PM PDT
I've had Roboform and Roboform to Go for over 5 years and it's the best money i ever spent. I have over 200 logins, all with unique strong passwords, encrypted with a single memorable master password, I can use RF any browser and with any computer, anywhere. The fact that they also backup your password files in the cloud is great, and makes it even less likely that you will loose them.

Why use 200 different passwords you ask? Besides having strong computer generated passwords, the advantage of using a unique password for each account is that if one of the sites has weak security or if you get phished, the bad guys will not be able to break into your other accounts.
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by dupublic October 2, 2009 2:24 PM PDT
Also i should mention speed. It takes less than a second to log in to any of my accounts. Setting up new accounts and entering credit card data is also a breeze. I let RF fill the forms, all i have to do is just scan it to make sure everything is filled properly. 99% of time no corrections are. Great time saver.
by reinisb October 2, 2009 3:29 PM PDT
I've been using roboform for 3 or 4 years now. I love it. About 350 passwords at the moment. I think it's more secure even though i have a single password to unlock them all, at least that single password has to be connected to a physical USB drive (I use the Roboform To Go version). Therefore there is a "hardware lock" security as well. This way I can use strong 14-character passwords on all the internet sites, but I don't have to remember them so anyone just hacking a website will have a harder time with mine.

When the online version of Roboform showed up, I have to say I've been skeptical - because that removes the hardware lock part of the equation - now someone would just have to hack Roboform's servers and I lose all my passwords. I'm sticking to the original and not using the cloud version. Seems to me that goes in the direction of Windows Live IDs which i don't really like because lots of different places are unlocked by a single password. Anyway, just my 2c.
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by October 2, 2009 7:22 PM PDT
My computer crashed the other day. Had to restore everything. After my browser was reinstalled, I simply logged into my RoboForm Online account, and I was back up and running in minutes.

Love it. Once you start using it, you'll never go back to the olds ways.
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by exactlyy October 2, 2009 8:04 PM PDT
but , what if someone installs a keylogger on your PC and get the Master password of roboform ?
i'd not even want to imagin this ,
for me , the only safe place for my password is my mind ..and i have over 20 emails , 3 webservers and a registerd member in many web sites, each email,server,site got its unique ID and Pass ..
you guys stop drinking alcohol and stop masturbating and your memory should get better .
Reply to this comment
by stealthpiper October 3, 2009 3:05 AM PDT
I have Roboform and used it for a long time as it was the best there was but I never was crazy about it.

I now use LastPass which is free unless you opt for the premium service($12). The $12 basically buys you more rapid customer service. I have never had to use their customer service as the program has worked flawlessly for me. I love it and it beats Roboform hands down.
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by alex00x October 3, 2009 6:01 AM PDT
I use Passpack too. They introduced online host-proof hosting password management in 2006. Robofom is online only during 2009.
IMHO Passpack is one of the most innovative and copied web apps.
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by rdc1253 October 3, 2009 7:27 AM PDT
"Secures personal data" and "the cloud" are contradictions in terms.
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by jdcohen14 October 4, 2009 6:07 PM PDT
I've been using RoboForm for several years and I love it. I'll periodically try some of the others that some of you have mentioned above, but none of those compare to RoboForm. RoboForm has the most features, is more reliable, and now that they have RobForm Online, they have more options than anyone else. RoboForm's reliability can't be beat.
Reply to this comment
by sklebe October 4, 2009 9:01 PM PDT
I too have been a roboform user for many years and have taken advantage of the goodsync capabilities. I have over 100 username/passwords and could not survive without a tool like this. I use the form filler all the time as well but I must say I believe it is more like 85% accurate. But even that is outstanding compared to having to manually fill out forms all the time.
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by chuzek October 5, 2009 5:17 AM PDT
Anyone heard of Yahoo Notepad. People have been using it to remember passwords for years upon years.
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by mkoehne October 7, 2009 8:07 AM PDT
Now THAT'S security at its finest...
by alexspalato October 6, 2009 12:15 AM PDT
LastPass is much better than RoboForm
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by mkoehne October 7, 2009 8:06 AM PDT
Store all of my passwords "online"?!? You have GOT to be Kidding!!! I can just see it now:

"Siber Systems reported a security breach in their Roboform Beta program this morning. The entire world's passwords have been posted on Pirate's Bay. It's been a virtual free-for-all as numerous on-line banking programs and financial institutions report massive online fraud..."
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by tptagth November 18, 2009 8:15 AM PST
you said it.
by fletchb November 5, 2009 9:35 AM PST
Has anyone got this to actually work (usb version) ??? I have robo portable and it always gets stuck on the part asking you to download the goodsync program. I do what it asks yet it downloads, installs then says it's not installed (it is) and then it's just an endless loop. I have used robo for several years and it is has always been good *except* for upgrades. Upgrades have never worked correctly and I have always had to do them manually so I am guessing this will be no different
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by fletchb November 5, 2009 11:53 AM PST
Well I got it to work with lots of manual help. I am going to change over from a U3 to standard USB key as it sure looks like the U3 was a big part of the problem. If anyone else has these issues with u3, contact robo (syber systems) and they can tell you how to convert your robo so it will work on a standard usb key drive.
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About Workers' Edge

Dennis O'Reilly has covered PCs and other technologies in print and online since 1985. Along with more than a decade as editor for Ziff-Davis's Computer Select, Dennis edited PC World's award-winning Here's How section for more than seven years. He is a member of the CNET Blog Network and is not an employee of CNET.

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