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July 8, 2008 10:18 AM PDT

Microsoft still pushing Vista compatibility story

by Ina Fried
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Microsoft on Tuesday released a new tool designed to allow customers to see whether their hardware and software will work properly with Windows Vista.

No, this isn't an old article. It is July 2008 and Microsoft still finds it necessary to show customers that plenty of hardware and software works with Vista, which has now been on the market for more than 18 months.

Don't get me wrong, I think the Vista Compatibility Center is a good idea. I just think it's the kind of thing customers want when a new operating system launches. The fact that it is still needed today indicates the challenges that Microsoft continues to face on both the compatibility and marketing fronts with Vista.

Michael Keigley, the Microsoft product manager in charge of the product, concedes that compatibility concerns, both real and perceived, are still important issues for small businesses and consumers as they consider a move to Vista.

"At the launch of Vista, there's no denying we had incompatibilities in the system," he said. A big part of introducing the tool now, though, is clearly in hopes that customers will find that their hardware and software actually is Vista-ready.

However, the online tool is off to a rough start as well. It was supposed to be publicly available in beta form starting this morning. However, those that went to the site on Tuesday morning instead got the message, "The Windows Vista Compatibility Center is currently unavailable. Thank you for your interest, but this site is not available yet. Please check back soon." (See below for screenshots.)

I'll let that speak for itself.

A Microsoft spokesperson said the issue should be resolved later in the day.

When it eventually launches, Microsoft said it will start with about 9,000 products, roughly a third of which are software products and two-thirds of which are hardware devices. About half of the products are those that have undergone testing to be part of Microsoft's Vista-certified logo program.

Here's what Microsoft hoped customers would see at the Vista compatibility center on Tuesday:

Microsoft's Vista Compatibility Center is aimed at showing off just how many products work with the operating system.

(Credit: Microsoft)

Here's what they are actually seeing:

As of Tuesday morning, though, the site was broken. A spokesperson said it should be up shortly.

(Credit: CNET News)

Update: The site still isn't up, as of 1:50 p.m., but the message has changed to read: "The Windows Vista Compatibility Center will be launching soon, please check back!"

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.
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by tekwiz4u July 8, 2008 10:50 AM PDT
Typical MS response. Break it, but dont fix it....yet. Why even bother getting Vista anyhow? It's a 'Windows ME' in disguise. And with Windows 7 around the corner, it'll be a forgotten OS.
Reply to this comment
by murbo July 8, 2008 11:12 AM PDT
i really dont see how people think any piece of software MS releases can be decent.. backed up by all that finance and brain power and they can't even code a fairly simple web site that does simple database queries... i am speechless....
Reply to this comment
by driven01 July 8, 2008 11:13 AM PDT
Hopefully Windows 7 doesn't suck as bad. They really need to get the resource requirements way down and the hardware compatibility way up. Right now Vista is all-but-useless.
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by Edd Ryan July 9, 2008 12:10 PM PDT
I have to disagree that VISTA is useless although it is nothing but 'ME' in drag they have improved the solitair program. I'm sure everyone will agree this is well worth the cost and difficulties.
by kojacked July 8, 2008 11:48 AM PDT
Looks like it's Troll Tuesday!

Let's see a BETA web site that's not on-line on schedule = it's broken, Microsoft sucks.

"Vista is all-but-useless." -- Driven, you are SOOOO right! That's why I use Vista on all of my PCs. I love being useless so why shouldn't my OS be? Maybe I should go back to my Amiga... Or better yet OS/2!
Reply to this comment
by Kev Orng July 8, 2008 1:31 PM PDT
My Amiga was awesome. i miss my Amiga.
by The_Decider July 8, 2008 2:48 PM PDT
You shouldn't announce to the whole world that you have low standards and no clue.
by SeizeCTRL July 8, 2008 4:20 PM PDT
Decider and his elitist attitude... got to love it. I actually like Vista 64 and have no problems with it. I also love Ubuntu which much like Vista at the beginning has driver issues so I have a 50 foot cat5e cable ran from one room to another until I can find a driver that works for my wifi. Does that mean Ubuntu sucks and that I have low standards? Or is it more likely that you post nonsense that makes you feel superior and smug with your opinion?
by tekwiz4u July 8, 2008 12:18 PM PDT
Kojacked....you're just upset because you spent all that money buying Vista, knowing for certain that it's a crappy OS. Maybe you should go back to your Amiga. It'll certainly perform better than Vista for sure.

And by the way, BETA means a WORKING product, not a BROKEN one.
Reply to this comment
by kojacked July 8, 2008 11:05 PM PDT
Apparently you are not a programmer. There are no guarantees with a BETA.

My calculator is actually faster for simple math than my Amiga and likewise Vista is better for what I do than my Amiga. You have to use the better tool for the job. Being a tool yourself I?d hope you?d understand.
by tekwiz4u July 9, 2008 8:08 AM PDT
Yes, I know there are no guarentees with BETA. But dont you think MS would understand to put out a website that many people will hit it with traffic to work? If you post/announce it, MOST people will EXPECT it to work, regardless of what label you stamp on it.

So again, who's the 'tool' in posting it? And if we complain about it not working, we're within our rights in complaining about it as well. Maybe you should use a better tool on your way of thinking.
by mr_rojo July 8, 2008 12:41 PM PDT
I have Vista on my macbook using bootcamp. It's running great. The more I use it the more I think XP really is outdated. As a mac and vista user, I really don't get all the hate.
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by chrisaroz July 8, 2008 1:13 PM PDT
I was thinking the same thing kojacked.

Problems with a beta program? Man, they should have put it through a beta test before releasing it as a beta test. Come on people, seriously.

New software doesn't work with crappy old hardware. I didn't throw a fit when the latest version of Premiere Elements wouldn't run on my 5 year old computer, I bought a new computer! That's how tech works. People buy new Macs like every 2-3 years because of the system requirements, why aren't we yelling at Apple?
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by chercw July 8, 2008 1:43 PM PDT
APPLE!!! Now that help for XP will be expiring, Microsoft just made my decision to switch to Apple much easier. Why would I waste money changing to an "old" OS. I started on an Apple 2 C. Time to return home with my next computer.
by The_Decider July 8, 2008 2:49 PM PDT
A beta test is to get out the bugs, not get the damn thing to work, that is what alpha is for.

MS= incompetent.
by The_Decider July 8, 2008 2:50 PM PDT
I can run the latest software on my five year old system. Why? It doesn't have Vista on it stealing all the cycles and memory. It is called being competent, something MS is not.
by G-Cubed July 8, 2008 4:44 PM PDT
"People buy new Macs like every 2-3 years because of the system requirements"?
You do not know what you are talking about. A lot of us still use G4 PowerMacs, (2000 - 2005) They run the latest Apple software.
by Lerianis July 8, 2008 8:35 PM PDT
I agree totally. That is usually the reason why people are having problems with new hardware or software: they are using crappy machines that are outdating and expecting them to work when, in all honesty, only a braindead infant would expect them to work.
by tekwiz4u July 9, 2008 8:34 AM PDT
A 2-5 year old computer is crappy? Why does Apple "gets it" and create new OS's for their 2-5 year old macs then? All of them run fine with almost no issues. Why cant MS follow that same philosophy? Yes...WE EXPECT it to run on the older machines. And you know why we do, BECAUSE we have no choice. XP is out the door, in comes VISTA. So to add insult, our slightly older machines now needs to be chucked and replaced with a newer one. Doesn't make sense.

Lerainus...think before you jump. Moronic statements get you nowhere.
by Ted Miller July 8, 2008 1:25 PM PDT
Now let really read what this is saying...

Is my existing printer compatable? (just bought it new)

No! But for a sizeable amount of money you can get one from our list of compatable printers. After all you kids don't need to eat and your SUV doesn't need gas, right? MS Smiley Face!!!

Is my expensive video card compatable? (I sure hope so)

No! but for a good chunk of change you can pick from our list of other expensive video cards. You can do this if you skip off the rent for a month, your landlord won't mind right ? MS Smiley Face

Boy I hope my 512 memory stick Vista Home Preimum

No! You must buy more!!!! Now fork over the cash and get at least 3 gig for a good low end start. But if you want the best buy 8 gig and go for Vista ultimate Edition for an additional cost. After all this is your money where ripping out of your pockets. Please keep spending for we are not through with you yet. Yes we have Windows 7 coming next year and you will get to do it all over again!! For after all we at MS are only wondering as to whats left in you wallet! MS Smiley Face

Perhaps I should change to Linux like all my friends?

No! You should never spend OUR money on other operating systems, no matter how good they are. MS Mean Face

But Linux is FREE!

No! Nothing is free! Do not believe it. Now start saying MS is my God! MS is my God! I will offer up all my hard earned money to MS! I will offer my life and children to ..............

MS Joyful Face!
Reply to this comment
by ckurowic July 8, 2008 3:07 PM PDT
Linux also has a support base of well...um....forums and thats about it....
by dweezilb July 8, 2008 3:40 PM PDT
Good luck with Linux. If you're worried about coompatibility it's far worse than Vista. If something doesn't work you have to write your own driver or find a community driver. Sometines they exist and you're in luck. Sometimes they don't. I had no end of trouble finding Linux drivers for my NVIDIA cards. And every time I updated the kernal I had to recompile the drivers. Recompile! Is that what you want to spend your time doing?
by Imalittleteapot July 8, 2008 3:48 PM PDT
Um...You're doing it wrong. Nvidia drivers for Linux are quite simple. In Ubuntu just go to restricted driver manager or if you're using 8.04 just go to system, administration, hardware drivers and click the restricted drivers thing. Now in my case with Fedora just hit the command line su - yum install kmod-nvidia. Real rocket science huh? Linux has it's problems but nvidia drivers isn't one of them. Unless of course you have some ancient nvidia card or some brand spankin new video card, but if you do there's just as much chance that it won't work right on Vista either. Maybe it works on Vista and not Linux, but I assure you there is hardware that works on Linux and not Vista. You're just playing FUD or a zero sum game. Take your pick.
by JMorgante July 8, 2008 1:27 PM PDT
I have to agree with mr_rojo, kojacked, and chrisaroz there.

I kinda feel ashamed for CNet actually. Fancy publishing 'hate' news. I don't see that as quality journalism. Even as an 'opinion' piece, it's disguised, biased and ugly.

A sure way support Vista is to make MS the underdog.

I don't care either way. Like chrisaroz says....if you really think about it...you buy a new computer every 2 years. I'm buying my first Max ever....just to see what all the fuss is about. I bet I find problems...who wants to take that bet?
Reply to this comment
by The_Decider July 8, 2008 2:52 PM PDT
Only idiots who can't manage their computer buy one every 2 years. With competent administration and a decent OS a 5 year old computer can run any and all new software.
by ckurowic July 8, 2008 3:07 PM PDT
Your buying your first "Max"? Wow...I highly doubt you would go out and spend $1,100 + on a Mac (yes it is spelled M A C) just to "see what the fuss is about". You like them, just admit it. It'll make life easier.
by tekwiz4u July 8, 2008 1:35 PM PDT
Wow...looks like the MS trolls are out. Do people REALLY buy NEW machines every 2 years? Really? Lets be realistic here. Typical home users buy new machines every 5-7 years. Home users dont have time TRANSFERRING data, re-installing programs, and re-networking everything onto new machines. Their time is better spent on somthing else. If it works, they are more resistant to change...BECAUSE IT WORKS!!!. Why bother?

Vista never worked from the get go, so stop defending the product.
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by dweezilb July 8, 2008 3:41 PM PDT
"Vista never worked from the get go" It didn't? I'm shocked to discover my computer hasn't been working for the last year!
by Imalittleteapot July 8, 2008 4:42 PM PDT
I buy a new PC/laptop every year and typically rebuild my gaming machine every 2. Reinstalling and reconfiguring takes between 1 and 2 hours tops for me. Good backups. Computers have just become cheaper. People upgrade their cell phones every year or two. My computer cost about $500 before I put a bigger PSU, RAM, and video card in it. My cell phone was $450. What's the difference really?
by jerrymacGP July 8, 2008 7:13 PM PDT
Although I am willing to grant that some hard-core computer gamers might buy new computers as often as every two years, I do not believe this is a typical pattern for the ordinary consumer. We bought our first computer in 1998 or '99 (a 300 MHz H-P Pavilion with Win98 on it), and then this one in 2004 (a 1.25 GHz PPC eMac). This computer, which came with Mac OS X 10.3 Panther installed, is now running Tiger; it would run Leopard if we bought it, but without the ability to run Boot Camp, we do not see any reason to. That said, it would only cost us $129, versus, what, $300 or more for Vista Ultimate?
by Imalittleteapot July 8, 2008 9:19 PM PDT
Well I didn't say it was ordinary. Someone just said nobody buys new every year or so. The point is that a few people do. It's different now then when you bought your 300 mhz CPU though. I can pick up a $299 crap PC that'll do me just fine. The only problem is Vista still targets the "big box." Some don't want a big box. Some people want a super small laptop that does everything with amazing battery life that only costs $100. Microsoft cannot seem to get their head around this concept. We say Vista is bloated so give us something else. Their solution? Well Windows 7 is going to be Vista with more crap added. What? They just don't get it. They don't want to give customers what they want. They want to offer the product that Microsoft wants. They've got a big head. That's the problem. Then companies said, well we'll just install Linux on the little box. All of a sudden MS is like no no that's ok no no we'll let you keep using XP. It's like an ex girlfriend that doesn't want anything to do with you until you've found someone else. Then she gets jealous.
by avatar45 July 9, 2008 9:22 AM PDT
@ tekwiz4u, I agree with you,

I'm still using a good ol' 478 P4 (not about 5 years old) and I'm running games like Crysis and COD4 so why would I bother upgrading when my current rig does the job just fine?

Oh btw XP user since RTM, and will remain so till 7 comes out, Vista is nothing more then a reboxed and slightly upgraded XP core with a new layer
by JMorgante July 8, 2008 1:50 PM PDT
Yep. People do buy new PCs every 2 years or so. You don't 'have' to install Vista though. That's your choice.

Anyway, what's a 'troll'? I don't know what you are talking about.

If you are saying that I am some sort of 'Vista' supporter. You're wrong. I've had problems, but i'm not going to cry about it.

I have to agree with mr_rojo. Publishing 'hate' and YELLING and silly stuff like that is childish. I expect better from CNet and its readers.
Reply to this comment
by tekwiz4u July 8, 2008 2:13 PM PDT
I never met a person who bought a new PC every 2 years. Its expensive and very time consuming moving, reinstalling everything over.

Not publishing HATE, just the facts here.
by SeizeCTRL July 8, 2008 4:26 PM PDT
@ tekwiz

Then you've never met any hardcore gamers. I average either a completely new rig or a massive upgrade about every 18 months. My old systems end up being better than current midrange stuff on the market.
by Imalittleteapot July 8, 2008 4:28 PM PDT
I buy a new PC every year. I usually buy the budget 300 to 500 PCs. I have organized my backups. It takes me 20 to 40 min to reinstall the OS and only an hour or so to reinstall my programs and transfer my files. It really doesn't take that long assuming you're prepared which I always am in case of a virus or crash. I've only had this comp since Dec and I've already had Vista, XP, Ubuntu, Fedora, and now Vista Linux dual boot installed. Some people are just constant reinstallers/upgraders if you will. I typically have 2 or three comps at a time. We sing a different tune at work though. We only replace those every 4 to 5 and we won't be running Vista anytime soon. This has nothing to do with Vista though. I've always done this.
by tekwiz4u July 8, 2008 4:42 PM PDT
Seize & Imalittle,

I'm a gamer too...maybe not as hardcore as you, but I question why? I have an AGP based system as well a PCI-E custom machines. Most software (not games, but apps as well) dont even require the lastest graphic cards or huge memory. Maybe you're the minority, but the rest will not even bother or dont have the financial means to upgrade $800 worth of components. So even though you may have the means too, doesn't mean the average home user will.
by Imalittleteapot July 8, 2008 4:52 PM PDT
Well all I'm saying is, now you've met one. Understand that I don't buy a replacement PC every year. I still keep the old ones. I just buy another one. I have two PCs and three laptops right now one laptop for me, one for my wife, and one that is slightly retarded which I really should just toss. I have two desktops. One gaming and one budget PC for guests and for use when the laptops aren't home. I didn't buy them all at one time though. I collected this setup over the years. If I got a new comp today I'd probably throw an old one out, but I don't always do that. Hence I've collected a few. Most people don't realize how cheap computers have become. My cell phone cost more than my budget PC. Most people upgrade their cell phones every year and nobody says a word about it.
by Mergatroid Mania July 9, 2008 12:20 AM PDT
Hard core gamers are not your average user. Out of all those hard core gamers, most of them are console gamers, not computer gamers.

The "average" computer owner can go at least five years before replacing their computer. Most people I know wait till their computer is old, smoking, has seized fans and almost blows up when they turn it on before they consider buying a new one.

Of course, those same people "average computer owners" have no need to purchase Vista. They won't get a now O/S until they purchase a new computer.

Since we're talking facts here, here's a fact for you. MS dumbed down the requirements for Vista because some large computer companies had large stocks of computers that did not meet the system requirements, so MS artificially lowered the requirements knowing that machines just meeting those requirements would produce a very poor experience running Vista. There's a big law suit going on in the US over that exact issue right now....perhaps you should look into it.

I play a lot of games myself, and my upgrade cycle for my home computers is about every two to three years. Perhaps you shouldn't assume everyone does what you do. Just because hardware is old, doesn't make it crappy. If MS didn't over-bloat all the software they make (most notably their operating systems) it would run fine on older hardware. Because they want to build in media players, browsers, security software, 3d GUI, instant messaging software, DRM, and a whole hoard of other stuff they cause their software to run slow, crappy and cause computability problems. People have been complaining about these issues for years, but MS ignores their customers and does what they wish. "My way or the highway" is their motto. If the games I play were available on linux, I would have abandoned MS years ago.
If MS made a sleek, fast, small o/s I would be happy to buy it. I could then add the software I want to make the o/s secure, stable and keep it fast. I don't need to be told what browsers and media software I should be using. It's supposed to be an operating system, not an o/s plus everything else.
Have fun using your bloated o/s.
by Imalittleteapot July 9, 2008 4:07 AM PDT
Mergatroid Mania: We weren't claiming to be normal users. At least I wasn't. I think the term "hardcore gamer" implies we pretty much know we aren't the average consumer. Even though I'm not a hardcore gamer. I'm just a graphics and video guy. I'm also no fan of Vista. Haven't you read my other posts? Or even this thread. Didn't you read my ever changing roster of installed operating systems? I just popped in becayse tekwiz4u said they never met a person that upgrades every 2 years. Well here I am. That doesn't mean I like Vista though.
by nicywan July 8, 2008 1:52 PM PDT
I'm actually eager to check the compatibility of my products. I assume I have to go out and buy a new PC every couple of years if I want to stay current, but I shouldn't have to buy a new printer or camera. I'm hoping this web site is going to help me solve those issues.
Reply to this comment
by Lerianis July 8, 2008 8:38 PM PDT
Actually, yes, you should. With the advancements in printing, you should have to buy a new printer about every 4-5 years. Personally, I have a printer that is only 3 years old, and I am looking to replace it. Why? Because it is old, the ink tanks are getting too expensive, and the newer printers have it so that I can replace one color at a time, thereby saving on ink costs.

As to cameras...... if you are buying a camera that is over 300 dollars that is a digital camera, yes. You shouldn't have to upgrade every 3 years or so. However, for anything BELOW that price level, upgrading should be done every 3 years or so.
by July 8, 2008 1:54 PM PDT
What is the truth here? Is this a Ina's way of getting page views and being lazy with the facts?

Or is Paul right?

http://community.winsupersite.com/blogs/paul/archive/2008/07/08/tech-press-continues-bashing-windows-vista.aspx

Vista works fine for me... but I guess I got lucky... It's easy to bash Microsoft though isn't it?
Reply to this comment
by SeizeCTRL July 8, 2008 4:29 PM PDT
Cnet has turned into nothing but Apple junkies who spew out daily trash with no idea of balanced journalism. They are so fracking bias it's pathetic. If you want to see, search for IPHONE and then search for INSTINCT. Both are great phones, both are well designed, very functional, but here you will see over 1800 hits for iPhone and only 18 for Instinct. Why? Because the Instinct is not made by Apple. I am under the impression that Apple pays News.com employees a bonus for every mention of an Apple product and a double bonus for putting it's competitors in negative light.
by Tai.Fighter July 8, 2008 1:55 PM PDT
In March of this year I built a brand new computer with new hardware - nothing in it was old or previously used. In April of this year I purchased a new laptop, complete with specs and labels indicating that it's "Vista compatible." I've had many years of experience, both in and out of the industry, with computers and computing.

Vista doesnt work on either of these brand new machines. Vista is bloated and horrible. It runs nothing well, not even itself. I replaced the OS with XP Pro and am hoping like hell that Windows 7 is usable, and even more that Linux or another entity comes along with a viable option that will free us from the shackles that Microsoft keeps us in.

Do I want them to go under? No. I want them to have COMPETITION. That's the ONLY WAY to make them create products that are actually worth losing. The company has the potential like none other. They ignore it and remain at their bottom-rung level because they can, and their number one goal has always been to have that kind of power.

The monopoly has to be broken. Only then will we see what Microsoft could be.

Vista is crap, whether or not you can use it. For anyone to deny this is to be following some bizarre personal agenda, and doesnt lend to the discussion.
Reply to this comment
by SeizeCTRL July 8, 2008 4:32 PM PDT
Please enlighten us as to the specs of this "brand new computer with new hardware" that you built? I've built 4 Vista systems this year personally and not encountered any problems. So what's your hardware specs?

I have Vista laptop that I absolutely love. The only problem I saw with it was something Toshiba fixed via a BIOS update and last time I checked, that has nothing to do with Vista.
by Lerianis July 8, 2008 8:40 PM PDT
Yeah, you must be having a problem because the people who MADE the machine messed up somewhere. I am running Vista on a Toshiba machine that came with it pre-installed, and have absolutely NO problems, now that Toshiba released some updates.
Before those updates, yes, I had problems. But they weren't coming from Vista, they were coming from Toshiba products that I finally uninstalled and wiped all the mentions of them from the Registry.
by JMorgante July 8, 2008 1:56 PM PDT
Good point nicywan. That's the whole idea. At least MS is being proactive. That's a pretty good service first attitude if you ask me.
Reply to this comment
by The_happy_switcher July 8, 2008 1:56 PM PDT
Turd polish doesn't hide stench. I hear they are going to start a new Vista ad campaign to counter Apple ads. Good luck with that, Microsnot.
Reply to this comment
by SeizeCTRL July 8, 2008 4:33 PM PDT
People like you are why I hate Apple and embarrassed to own an iMac.
by nico4242 July 8, 2008 2:12 PM PDT
To all those bashing vista,

whats the point, if you don't have the hardware to run it, don't run it. I remember when xp came out, people were still running win 98 easily 18 month's into xp's release.

Last I looked there are no applications (or very few) that are vista only, and won't run on XP. If you only upgrade your hardware every 5-7 years as some have pointed out, why do you expect to upgrade your operating system more frequently.

I use vista at home, for gaming and it runs great.
Reply to this comment
by fokkwp July 8, 2008 2:17 PM PDT
Would be nice if the article stated what the difference is between this computability tool and they one they've had out since Vista was released.
Reply to this comment
by ralfthedog July 8, 2008 2:32 PM PDT
The problem with Microsoft is that they don't compete even when they have competition. They have a history of using illegal and immoral tactics to remove competition from the market.

Better products already exist. Why do business with criminals when you can deal with honest people?

PS. C/net, please put the message boards back the way they were before. I liked being the only one who could use line breaks. :)
Reply to this comment
by The_Decider July 8, 2008 2:54 PM PDT
Ina is a notorious MS fans. But even this writer is smart enough to stop shilling for such a crap product like Vista. Vista is a total failure, it is a simple fact.
Reply to this comment
by Lerianis July 8, 2008 8:46 PM PDT
No, it is not a simple fact. The fact is that many of the things that people were saying that were 'bad' about Vista were unjust accusations and proven to be false by the evidence recently.
Personally, I have used Vista for nearly a year and a half now, and have had NO problem whatsoever with my computer system, that I haven't made myself.
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During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft.


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