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February 26, 2008 2:11 PM PST

Microsoft still struggling with Hotmail issues

by Ina Fried

Microsoft said Tuesday afternoon that it has reduced the number of people unable to access their Windows Live accounts, but said that some people are still not able to log in.

Since early in the day, a significant number of users of Hotmail and other Windows Live services have been unable to access their information.

"We have made significant progress in decreasing the number of customers currently affected since initial reports, but the issue has not yet been completely resolved," Windows Live product manager Samantha McManus said in a statement. "Microsoft is working quickly and aggressively to resolve the issue and expects to restore normal operation to all customers shortly."

Microsoft said that those who were logged in before the problem cropped up should not experience any problems, but said it is still seeing problems for some users worldwide who are trying to log in to their accounts.

"Our customers have come to expect a high level of service reliability in their experience with Windows Live, and we apologize for any inconvenience this particular issue has caused consumers," McManus said.

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.
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Damn...
by Penguinisto February 26, 2008 2:49 PM PST
...glad I don't use either one.

(maybe if they rebooted their servers in stages instead of one-at-a-time?)

/P
Reply to this comment
Power outage related?
by n3td3v February 26, 2008 2:57 PM PST
MIAMI, Florida (CNN) -- A "significant equipment failure" at a
substation west of Miami triggered Tuesday afternoon's blackouts
around southern Florida, a Florida Power & Light official said.

Utility spokeswoman Aletha Player said an investigation is ongoing,
and provided no details of the failure. But she said the 700,000
customers affected by the outage in southern Florida should have power
restored by 5:30 p.m.


Outages were reported from Miami to Jacksonville on Florida's east
coast and as far north as Tampa on the Gulf Coast, police and utility
officials said.

The outage occurred shortly after 1 p.m., the company said.

http://edition.cnn.com/2008/US/02/26/florida.power/?imw=Y&iref=mpstoryemail
Reply to this comment
Dunno...
by Penguinisto February 26, 2008 3:56 PM PST
I don't see Florida (a dozen feet above Sea Level, prone to hurricanes, etc) as being a really big datacenter mecca, you know?

I'm thinking it may have to do with the MSN/Live messenger update thingy that just came out.

/P
View reply
It probably was the update.
by suyts February 26, 2008 3:22 PM PST
A new version of Live Messenger was released today. It added several functionalities depending upon which version one was updating from. Particularly, Hotmail and Office live mail could be merged if one chose. Think this could be the prob?
Reply to this comment
Could be they finally converted to MS server sw
by krosavcheg February 26, 2008 4:42 PM PST
When MS bought Hotmail it was BSD and Linux based and they've been converting over since - maybe they should have stayed with what worked
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During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft.


Beyond Binary is a look at how technology is changing our lives and the people behind all that life-changing stuff, with an extra emphasis on that which emanates from Redmond, Wash.

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