Although Microsoft has said it expects to recover most if not all lost data for Sidekick users, T-Mobile said on Thursday that new sales of the product remain on hold.
The carrier declined to say when--or if--Sidekick sales would resume.
"We're pleased that Microsoft/Danger is continuing to make progress," T-Mobile vice president David Beigie said in a statement to CNET News. "T-Mobile's sole focus remains on helping Sidekick customers recover from this disruption."
Service for the device has been impaired for going on two weeks. Last Saturday, Microsoft, whose Danger subsidiary powers the Sidekick service, said it believed that any data that was not on users' devices might be permanently lost.
However, by Monday, Microsoft said it was more optimistic and early on Thursday Microsoft issued a letter to customers saying it expected to recover most, if not all, user data.
All models of the Sidekick have remained listed as "temporarily out of stock" on T-Mobile's Web site.