T-Mobile says Sidekick data may yet return
T-Mobile said late on Monday that it may yet be able to recover Sidekick users' information that it had previously thought was lost as part of a massive server failure by Microsoft's Danger subsidiary.
"Recent efforts indicate the prospects of recovering some lost content may now be possible," it said.
(Credit:
CNET)
Those who do suffer permanent data loss will get a $100 "customer appreciation card" good toward T-Mobile service or products, the carrier said in a statement.
"For those who fall into this category, details will be sent out in the next 14 days - there is no action needed on the part of these customers," T-Mobile said. "We however remain hopeful that for the majority of our customers, personal content can be recovered."
That marks a significant change in tone. On Saturday, the carrier and Microsoft had warned that any data not on a customer's phone at that point was likely gone forever.
Monday's business day came and went with little public comment from the companies, but apparently efforts to restore data were more fruitful.
T-Mobile did halt sales of the Sidekick as it investigated the issue.
T-Mobile continued to urge customers not to remove the battery on the device, reset the Sidekick or let it run out of power while the company works to restore its servers.
During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina. 
Google? +300%
Apple? +1000%
I say that Ballmer can talk the talk, but can't walk the walk. As a shareholder of MSFT (as well as AAPL, GOOG, YHOO and others), I am personally disappointed with Microsoft's executive team, starting with the CEO. He is ultimately responsible for the company's execution as Chief Executive Officer. I think the board of directors should remove Ballmer and find someone else.
I have let my feelings known in my recent proxy ballot vote.
The company needs new leadership.
Stock price is determined largely by growth opportunities. Google and Apple have growth opportunities in the search market (for Google) and the mp3/phone market (for Apple). Microsoft dominate their core market, have done for a decade and therefore do not have the same growth opprtunities.
If you want to do a fair comparison you might want to look back to when Microsoft started to dominate the OS and Office Productivity markets but then that would imply you actually know what you're talking about, right?
Sure, they could but how much of a difference do you think that would make to their core revenue? The PMP market is OK but it's small in comparison to the OS market. SImilarly, WinMo have a 10% share of the smartphone market so have experieced growth here.
It's not the same as entering a relatively new market and dominating it becoming the entrenched player as Apple did with PMP and Google with Search.
T-mobile forums have updated to say "some" customers with "significant" data loss will be sent a $100 T-mobile gift card. I am totally not feeling this. My contract is done in April, they are in danger of losing a loyal customer here.
- by HallieN7 October 15, 2009 8:16 AM PDT
- It will be interesting to see how T-Mobile's struggles impact mobile marketing. Will marketers bypass T-Mobile as frustrated customers leave the network?
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