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September 25, 2009 4:00 AM PDT

Microsoft Office plays detective in new novel

by Ina Fried
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Like many who spend their days trapped inside a cubicle, Microsoft Office probably dreams of living a more exciting life. Perhaps, when it was just a beta, it thought maybe it would grow up to be a policeman.

Well, in "Crush," a new crime novel, the mundane piece of software gets its chance. Office, or at least one key Office document, ends up playing a central role in the pursuit of a serial killer.

Without giving away too much of the plot, it's fair to say that a certain PowerPoint file becomes a key piece of evidence, with a worker at Microsoft finding central clues within the document's metadata.

"Technology is such a part of my life," the book's author, Alan Jacobson, said in an interview. "It's part of the fabric of my life, so invariably it spills into my writing."

(Credit: Alan Jacobson)

Crush, which went on sale this week, is the follow-up to "The 7th Victim," another book where technology plays an important role. Both feature as the heroine Karen Vail, an FBI profiler who seems to have a knack for attracting murders.

Gadgetry infuses the pages of Crush. While Office has the starring role, a number of products make cameos, including Windows Live, Surface, Outlook and even RoundTable, which Microsoft handed off last year to Polycom. In fact, there were so many Microsoft products, I thought perhaps it was some sort of paid placement.

Jacobson assured me that he's just a fan of Microsoft, whose products he has used for the past 23 years, ever since switching from a Mac Plus to a PC when he opened his chiropractic practice. From then on, he said, he has purchased every version of Word and Office, along with many other of the company's products.

"I really appreciate what Microsoft does," Jacobson said. "They create incredibly complex software that is incredibly easy to use."

I pointed out that it is usually Apple, and not Microsoft, that earns that kind of praise. Jacobson said he is aware but puzzled by that fact. "I am surprised at the animosity that exists on the blogs (toward Microsoft). They write a lot of nasty things."

While nearly all the tech in the book is from Redmond, the main detective does spend lots of time on her BlackBerry (it seems Windows Mobile has a tough time getting market share in the fictional world too).

The Microsoft worker who helps Karen Vail is not a fictional character but rather Tomas Palmer, a real-life program manager in Microsoft's security unit. Jacobson met Palmer through an executive at Microsoft. In part to thank him for his technical assistance, Jacobson decided to have Palmer play a part in the book.

Jacobson said it makes sense that his characters turn to technology for help.

"I think that way, so some of them think that way too," said Jacobson, who worked for years as a chiropractor before finding a new way to tingle spines.

Microsoft has several tools for real-life law enforcement, including COFEE (Computer Online Forensic Evidence Extractor), a USB key that can be used by cops to find information stored in the cache of a suspect's computer.

Jacobson said that he was introduced to a Microsoft executive during a Seattle stop on his last book tour.

"I asked if I could get a tour of the campus," Jacobson said. The executive agreed and Jacobson flew back to Seattle last December and got an in-depth look at some of the latest products Microsoft is working on.

"It was fascinating," he said. "I kept thinking Microsoft has such great technology and nobody knows about it."

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.
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by enoch861 September 25, 2009 8:08 AM PDT
I might actually go out and buy the book. (Or borrow it for that matter)
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by NKND200 September 25, 2009 8:19 AM PDT
And the killer is, ... Oh no, our computer is compromised, virus, slow, blue screen. We lost all our files, don't worry, I was working on my MAC because I was sure that will happen sooner or later. One more mystery solved, Thanks Apple for saving the day.
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by cary1 September 25, 2009 9:25 AM PDT
...and now fast forward from 1980 to 2009 where Microsoft with it's innovative products and affordable prices has pushed Apple to obscurity. Everyone from business to government agencies now uses Windows and Microsoft office.
by JuggerNaut September 25, 2009 9:49 AM PDT
@cary1

And then you woke up (from your dream) and realized that Microsoft still makes the crappy products they made back in the '80s and that not everyone from business to government agencies use Windows and Microsoft Office as they actually have to get work done in a reliable manner (there's deadlines to meet after all)!
by Vegaman_Dan September 25, 2009 9:54 AM PDT
However, I can't recall exactly what combination of keys I have to do in a parody of Twister at bootup to reset the PRAM and choose a boot device because the file system got hosed on the primary drive.

*sigh* I remember those days of the 90's and Apple products. It was kinda neat in a geeky sort of way.
by cary1 September 25, 2009 11:51 AM PDT
@JuggerNaut

And then I woke up from my dream and checked my email. Someone had sent me this link:

http://marketshare.hitslink.com/operating-system-market-share.aspx?qprid=8
by cary1 September 25, 2009 11:55 AM PDT
@JuggerNaut

You are right, not all business to government agencies uses Windows and MS Office. It's more like 96%.
by goodspeed8701 September 25, 2009 12:30 PM PDT
M$ is gaining market share in the server market. All the site I visit this days is .aspx
by randy620 September 25, 2009 3:17 PM PDT
@JuggerNaut

No offense but are you serious? Everyone I know that uses a Mac (about 5 out of every 100) is always telling me one of two things. 1. My Mac is broke. 2. I upgraded to the latest kitty cat OS and now nothing works. Don't get me wrong, Windows has its issues but let's not pretend that somehow Macs never have problems. I use both and well, I find the Mac more of a hassle than Windows. I don't think I can remember the last time I saw a Win machine crash and I can't even believe you are suggesting that people use Macs because you can't get work done on a PC. Tell me what you do on your Mac that I can't do just as fast on a PC, Leave out the useless unfounded MS hatred from your response please. I don't care about the blue screen you got in 1996.
by pentest September 27, 2009 1:46 PM PDT
"M$ is gaining market share in the server market. All the site I visit this days is .aspx"

CNET isn't. Google isn't. The vast majority of the web definitely isn't using MS's unreliable and insecure platforms.
by santuccie October 1, 2009 1:09 AM PDT
'The vast majority of the web definitely isn't using MS's unreliable and insecure platforms.'
>>>>Riiiiight. Microsoft's server platforms are so insecure that Apache gets hacked three times as much, in spite of being only twice as prevalent. Of course, we could rationalize this with the familiar, old obscurity argument, but that would bring to question your past denial of its applicability to desktop platforms. Where do you run now?
by FutureGuy September 25, 2009 8:56 AM PDT
@NKND200 Hey Steve, how is it going?
Reply to this comment
by EdCenter September 25, 2009 9:01 AM PDT
I use Excel and Access at work to find fraudulent insurance claims. Why not fraudulent activities as well?
Reply to this comment
by cary1 September 25, 2009 9:04 AM PDT
If I were to commit a crime, I would use some obscure office suite like iWork or MS Office for Mac. That way the detectives won't know how to open the file and read the meta data.
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by danielj1987 September 25, 2009 9:07 AM PDT
I was curious how many comments would be some apple fan-boys. I'm sorry, but he said he switched FROM Mac TO Windows. Hmmmmm. ""They create incredibly complex software that is incredibly easy to use." Praises? Do I detect praises for Microsoft? How odd. and no, I'm not a Windows guy, I'm a Linux guy. I'm just tired of the bashing and flaming going on.
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by davidwarren September 28, 2009 8:38 AM PDT
23 years ago....
by Vegaman_Dan September 25, 2009 9:56 AM PDT
Don't care who makes the product, but I do like it when a story can involve current technology. Sometimes it's even more fun when you read the novel ten years later and wonder why they did it this or that way when you could simply do it THIS way instead.

It's like reading some Tom Swift book about how the future would be.
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by Splashes September 25, 2009 12:12 PM PDT
MS Office plays detective? I can believe it. After all, Microsoft Word was instrumental in bringing down "Gunga Dan" Rather.
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by surfandwork September 25, 2009 1:15 PM PDT
I haven't read the book, but it sounds like the BTK Killer case.
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by Alan_Jacobson September 25, 2009 5:38 PM PDT
Hey everyone. Alan Jacobson here--the author. I've found your comments very entertaining...But perhaps we're missing the point. I had a great time researching and writing "Crush." The thrust is that technology plays a role in this case, whether it's Microsoft technology or not. In fact, there's plenty of other companies and products mentioned--it's not about the companies, it's about the tools that technology provides. (And surfandwork, no, Crush does not deal with BTK, though he was nabbed by old tech based crime-solving,)

If you enjoy a page-turning read that'll not only play to your suspense/thriller appetite, but speak to the creative side of your brain that enjoys tech, then give Crush a try. And yes...it is (or will be soon) available as an eBook on Kindle. Watch the book trailer on my website--and grab a free copy of the Personal Safety Booklet I co-wrote with FBI profiler Mark Safarik. It's free on my website, www.alanjacobson.com. Of course, there's a chapter on cybersecurity...

Have a great weekend.
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by AvatarXone September 25, 2009 8:24 PM PDT
Thanks, I will check it out.
by RKOwens October 1, 2009 7:40 AM PDT
Microsoft Office also has a Visio detective. Check out the "Clarity" videos at youtube: http://bit.ly/YtdXd or search for Visio Clarity.
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by moneyinthebizank October 25, 2009 10:43 PM PDT
This sounds sort of fishy. I guess I need to read the novel. I wonder, though, if I went out to Redmond to visit M$, would they just invite me back out to the campus for a tour of the whole campus and the future of Micro$oft? I would think they would want something for that. You can't order champagne without... ya know. So a TOUR I might even write a book about solving crimes with docx documents. It would depend on the tour, I guess. I figure if they gave me a free gift, like a Modern Warfare 2 bundle, that would at least get them a positive comment on a board about . . . Modern Warfare 2. And prolly the Xbox. "When are we getting that blu ray add-on?" Haha, jk, I can't just let this PS3 collect dust. So, a whole book? One part writing a book would be weird, the main detective can't carry a WinMo phone, because then the story would be simply incredible. It would not be believable. Nobody does that. Give him a Treo 650 for chrissake... But I digress. I want my story to be believable, so I'll give him a Blackberry, because then he sounds business savvy, and the people will believe it. I actually clicked on this looking for articles about Office Mac 2004 support, and read to the end waiting to hear about that. Joke's on me. This was pretty funny.
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About Beyond Binary

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft.


Beyond Binary is a look at how technology is changing our lives and the people behind all that life-changing stuff, with an extra emphasis on that which emanates from Redmond, Wash.

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