Amazon said late Friday that it recalled two Kindle e-books because the publisher lacked the rights to the book. However, in the future, it says it won't pull already downloaded material from customers' devices.
The removal of two George Orwell books from the accounts of those who had already purchased them sparked an outcry from customers, bloggers, and mainstream media outlets.
"These books were added to our catalog using our self-service platform by a third-party who did not have the rights to the books," Amazon spokesman Drew Herdener said in an e-mail. "When we were notified of this by the rights holder, we removed the illegal copies from our systems and from customers' devices, and refunded customers."
Herdener said Amazon won't handle things the same way in the future. "We are changing our systems so that in the future we will not remove books from customers' devices in these circumstances."
Some said that Amazon's move appeared to violate its own terms of service.