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June 3, 2009 8:41 AM PDT

Microsoft kicks off huge Bing ad push

by Ina Fried
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Microsoft faces several tough problems in trying to market Bing, its revamped search engine.

The first issue, is of course, that Google has become essentially synonymous with search.

"Google is so much a part of everyday culture," said Danielle Tiedt, general manager for marketing in Microsoft's online unit. "It is the verb. If you talk about search you talk about Google."

The second issue, also a thorny one, is that people tend to think they are pretty happy with search. When they have problems, they tend not to blame their search engine or look for alternatives, Tiedt said.

"We know there is this latent dissatisfaction in the search market," Tiedt said. "When people don't get right search result they thing it's their fault."

Microsoft's huge TV ad campaign, which kicks off on Wednesday, aims to put a name to the problem and pitch Bing as the answer.

"A big part of the campaign is 'It's not just you'," Tiedt said. The ads will run first on CBS' "CSI: New York" and Fox's "So You Think You Can Dance." (Disclosure: CNET News is published by CBS Interactive, a unit of CBS.)

Bing started to be publicly available on Monday, but officially launches Wednesday, following months of development and internal testing. Microsoft CEO Steve Ballmer showed off the company's effort last week at the D: All Things Digital event in Carlsbad, Calif.

Microsoft isn't saying just how much it is spending on the ad campaign, though advertising trade magazines have estimated it at between $80 million and $100 million.

"Obviously, we are spending a significant amount of money," Tiedt said. "We're trying to get entered into the conversation of search. We are spending enough money that people (will) have heard of us."

The initial video spot will run for about two weeks, followed by more lighthearted ads that try to illustrate the challenges of search today. The next wave of ads, Tiedt said, are dramatizations of what it would be like if people had to talk to their partners or friends the way they do to a search engine. They get back responses that have the same words as their question, but nothing at all to do with what they asked.

Next month, Microsoft will start doing more product-specific TV ads that look at specific areas such as travel search.

An online ad push also starts Wednesday, with Bing ads on the front of MSN.com. The ads will move throughout the Web and Microsoft is also doing some things on Facebook and Twitter, including a photo contest where the community will get to choose a winning photo to become the backdrop for Bing itself on a particular day.

The TV spots are being done by JWT, while Microsoft's Razorfish unit created the online ads.

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.
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Add a Comment (Log in or register) Showing 1 of 2 pages (70 Comments)
by whiplash55 June 3, 2009 9:21 AM PDT
Nice ad I guess not sure it would have saved us from the financial colapse but its an decent search engine, better than Google for a lot of things.
Reply to this comment
by sharmajunior June 3, 2009 3:23 PM PDT
At first I read the title in a hurry...it sounded like.."Microsoft kicks off huge Binge drinking ad push"....LOL

Ok i put the word drinking in there, but that's the nature of the brain...it completes sentences in a proper way. Also i read about some binge drinking in the news today, so i guess it stuck with me..
by Thranx June 3, 2009 9:32 AM PDT
Kinda odd, but I saw a panel truck (think U-Haul sized) that was Bing branded. It wasn't even driving around in a high population area. (northbound 9 between Woodinville and Snohomish, WA) Saw it last Thursday. It was odd... I wonder what it's purpose is.
Reply to this comment
by pentest June 3, 2009 12:47 PM PDT
I bet Microsoft doesn't even know.
by lennie22 June 3, 2009 4:31 PM PDT
did it look like a new paint job or old paint job.....if its an old paint job then MSFT will probably find themselves fighting someone else for the name....
by rmva June 3, 2009 9:33 AM PDT
If Bing puts WebMD out of its misery, will the EU start an investigation?
Reply to this comment
by lennie22 June 3, 2009 10:56 AM PDT
lol, I actually think the EU would
by goodspeed8701 June 3, 2009 9:36 AM PDT
Bing just became my no1 search engine. i found it more accurate when i do search comparison and I have not dumped google yet. It is always there cos I may need it.
Reply to this comment
by tgolstch June 3, 2009 9:45 AM PDT
I guess now we will hear how wonderful Microsoft's 4th or 5th attempt is to unseat google is, by microsoft's hundreds of employees and it won't be the first time that Micro$oft has done this trick. Soon microsoft will pay people to use their search engine.
Reply to this comment
by lennie22 June 3, 2009 10:27 AM PDT
its quite crazy that there's a lot of people out there like you. the truth of the matter is: it could have even been there 10th attempt at getting search right, the fact is they seem to have done it and that is all that counts...and what trick are you talking about? I didn't know trying until you succeed was a trick, you're baka if you think so.

and another thing, cashback is really nice and you would be naiive is you think otherwise....its only a fool who wouldn't want cashback when they buy something: if 2 shops were selling the same item, 1 offers it at full price and the other gives you 5% or 10% cashback, which would you shop?.....I would go with the cashback....however it seems you would go to the one with full price....anyways, thats your loss.
by Dalkorian June 3, 2009 11:04 AM PDT
They *did* try paying people - that didn't work either.

M$ is trying to shed the reputation they have harvested over the years by rebranding everything they offer. Fista is going to be w7, live search is going to be bing ... hey, it's easier than changing your spots!
by lennie22 June 3, 2009 11:19 AM PDT
@Dalkorian:

I use both Win7 and Vista and the experience I get from Win7 is on a different level. yes, they're build on roughly the same core, but its the difference between a stock car and one that is totally supped up.

however, back to the search thing, use whatever works for you, Bing works pretty well for me so I'll use what works well for me.
by pentest June 3, 2009 12:47 PM PDT
The shills are already out in force pointing to made up numbers or flawed reports.
by Seaspray0 June 3, 2009 1:55 PM PDT
@dalkorian. The easy way to spot shills is to see if they type the names wrong... "M$", "Fista", "Micro$osft". Congradulations! Both you and tgolstch are shills!
by myles taylor June 3, 2009 9:45 AM PDT
If they can back these ads up with results that wow people and get them to switch, they might make a dent. But they are fighting an uphill battle and even worse, while I liked some of the features of Bing when I tried it yesterday, I wasn't happy with the results when I compared them side by side to Google. We'll see where it goes.
Reply to this comment
by folsco June 3, 2009 11:50 AM PDT
"If they can back these ads up with results that wow people"

And you'll agree with me that "result that wow people" is the one that is most relevant, reasonable, well-organized rather than the one with the HIGHEST NUMBER OF PAGES.

Number of Pages is not equal to Relevance NOR is it to Reasonableness NOR is to ORGANIZATION. When last do you browse to, say, Page 6 (I mean Gooooo[o:6]...gle) of your search result! Be honest. If you are like me, I normally change my search criteria, immediately after the 3rd or 4th Page. I hardly go further than that. ONLY God knows what the next 1 billion pages would contain.... I would find out, anyway.

Won't it be better to have such reasonable results accummulated in the first three (3) to four (4) pages of the result pages.

That is why we need BING. You can check out its Picture, Video, and Travel search; please be honest with what you see after all and FEEL free to send me a message @ adebisi-fa@live.com.

Bing Is Not Google, 'cos it's COOL.
by goodspeed8701 June 3, 2009 12:45 PM PDT
Adebisi a nigerian like me. lol i use bing too and its great. without being biased its better than google.
by Seaspray0 June 3, 2009 1:58 PM PDT
I agree with you, myles taylor. People tend to stick with what they know. Bing will need to wow to get them to switch.
by ThePragmaticProgrammer June 3, 2009 9:56 AM PDT
I find it funny that this video is hosted on YouTube instead of MSN video.
Reply to this comment
by slecalvez June 3, 2009 10:13 AM PDT
It was hosted on You tube and MSN video... It was also published using Silverlight and Flash. Don't see the problem...
by goodspeed8701 June 3, 2009 10:31 AM PDT
Why do you answer him. He did not make a goo research before posting. Youtube Is more pupolar so it has to be the first place they will post the video.
by lennie22 June 3, 2009 10:33 AM PDT
it was hosted in silverlight 1st then it was posted on youtube in flash.
by Random_Walk June 3, 2009 10:46 AM PDT
"...on YouTube instead of MSN video."

Or on Soapbox for that matter (oh, wait... :) )
by ppgreat June 3, 2009 10:21 AM PDT
Does the average person think that Google is broken? Is the average person going to be sitting at home saying, "Thank God! Google has been the bane of my existence for years. Now Microsoft is going to save the day by invoking the name of that guy who sings 'White Christmas'!"
Reply to this comment
by lennie22 June 3, 2009 10:39 AM PDT
your way of looking at things seem to be broken....I think you need to fix it. I said that to say this: you're looking at it all wrong. the add is meant to push awareness of their product. and really I don't know if you know what the average person is at home thinking because you're just 1 person, you're not everyone.
by Seaspray0 June 3, 2009 3:49 PM PDT
@ppgreat. I agree. Bing will need to provide something much better than what google offers to attract people. If they are the same, people are not likely to switch.
by Inconnux June 4, 2009 10:24 AM PDT
Yahoo was the bane of my existence... :) I use Google because I am sick of constant ads at least Bing has figured that one out. But as for being a better search engine...

I read on a twitter that David Eddings had died so I went to Google and typed in David Eddings... and the top choices were the latest news stories on his death. Now I tried Bing and on the first page there wasn't one hit on any news stories on his death. Sorry Microsoft, you still have a long way to go.
by kerbero9 June 3, 2009 10:23 AM PDT
um yeah..I think I am going to stick with google.. A search for SCOM (an acronym for Microsofts System Center Operations Manager) returned a couple valid results. The rest - chilis.com, wendys.com, walgreens.com .. see the pattern here... *s.com ...

This is intelligent internet search in 2009????
Reply to this comment
by lennie22 June 3, 2009 10:50 AM PDT
sigh, it seems you're broken in your way of searching for things at google....guy, there's a new way: at Bing when you search for SCOM had you taken a look on the left hand side? it is also a part of Bing's search results. what exactly were you seaching for?
by Dalkorian June 3, 2009 11:08 AM PDT
@lennie22 - did you really just do that? Someone claims his search criteria worked better with Google than with this re-rebranded MSN search and your response is his way of searching is broken?

How M$ of you.
by kerbero9 June 3, 2009 11:17 AM PDT
Like I said .. I was searching for SCOM - a common acronym for Microsoft's System Center Operations Manager. The left hand side returns related search strings which I appreciate... my point is a search for SCOM should return pages with content RELATIVE to the search phrase ... not random .com whos host name ends with S
by lennie22 June 3, 2009 11:29 AM PDT
@Dalkorian:

its guys like you who easily spread FUD, or maybe its just hard for you to understand things. where in my comment I said his way of searching is broken? I would suggest you re-read what I said, particularly the part you referred to untill you understand what I said. if you can't understand it let me try saying it in a way you might understand: he is used to searching for things the google way. (does that make it better for you? do you understand what I meant now? it was easy wasn't it)

just messing with you, but next time please understand what people are saying before you jump on their heads.....
by kerbero9 June 3, 2009 11:38 AM PDT
@lennie22
So being that I'm broken by searching the google way ....can you enlighten me on the "bing way of searching???"

Wasting time by going through irrevelant search results until you find what you were REALLY looking for?????

Can they market THAT?
bing .... what you were sorta looking for today!
by lennie22 June 3, 2009 12:15 PM PDT
@kerbero9:

I'm not going to argue with you man, use what works for you, it so happends that bing works well for me.

because if a person was looking for information on scom.com "Manpower agency for aviation, defence, engineering...." (which has nothing to do with Mircrosoft System Center Operation Manager) they couldn't find it in google by typing in scom but it is there when they Bing it. do you see the differnce here?
by kerbero9 June 3, 2009 12:36 PM PDT
Thank you for proving my point lennie22!!

Yeah, I see the difference all right! Did you actually try clicking on that link? for scom.com???

It's a dead link...probably why you don't see it in your google results.

And that's the way it SHOULD be!!!!!
by folsco June 3, 2009 12:40 PM PDT
@kerbero9:

Please explain to me how to get to the "Product Details..." of Microsoft System Center Operations Manager" from Google.com?

It's actually possible from bing.com. How?
1) Point to the result for "Microsoft System Center ...";
2) You see a tip? Point to it. Then select "Product Details..."
That's after you might have being briefed about what the product does.

Is that not better than an ordinary HYPERLINK to their product site?

Bing's cool.
by lennie22 June 3, 2009 12:47 PM PDT
@kerbero9:

calm down guy, your asumption is wrong though about: "probably why you don't see it in your google results.
And that's the way it SHOULD be!!!!!" because if you search "scom menpower" you'll see it popup in google.
so if that was your point then your point has just become invalid.
by pentest June 3, 2009 12:50 PM PDT
That is not a surprise, I doubt many at MS have mastered Map Reduce yet, so are relying on simple finite state machines to process input.
See more comment replies
by roonster09 June 3, 2009 10:27 AM PDT
i'm curious what everyone thinks of the name "bing"? how can microsoft chip away at google with a silly name like that? i'm pretty sure bada bing is the name of the strip club in the sopranos. for any branding/marketing people out there, here's the best post i've seen so far on the name, bing: http://onthebutton.wordpress.com/2009/06/03/naming_bing/
Reply to this comment
by empirestatebuddy June 3, 2009 10:34 AM PDT
i like the name "bing". it's simple and easy to remember. i mean, "google" sounded weird in the beginning too. actually, it still sounds a little weird... but it's a good product so no one cares.
by folsco June 3, 2009 10:45 AM PDT
"how can microsoft chip away at google with a silly name like that?"

Not if u know the meaning of BING? BING means '[B]ING [I]s [N]ot [G]oogle'.
Really Nice!

+ My first attempt at its video search, blown me away!
Google Video immediately appears really OLD and in need of a thorough revamp.
I mean it!

BING is coooool.
by kerbero9 June 3, 2009 11:27 AM PDT
Really is that what it stands for?

I have 25 other names that are just as cool then....
by folsco June 3, 2009 11:30 AM PDT
@kerbero9

Just a guess. What are your other 29 options!
I'll like to know, but make sure they are really relevant to search (& especially Google).
by kerbero9 June 3, 2009 11:44 AM PDT
@folsco
you do know how many letters are in the English alphabet ... right?
by pentest June 3, 2009 12:52 PM PDT
"Not if u know the meaning of BING? BING means '[B]ING [I]s [N]ot [G]oogle'. "


If that is true, then MS is learning the Linux way of naming programs.
by Seaspray0 June 3, 2009 3:59 PM PDT
Nobody really knows what it really means other than the guys at microsoft who named it. Everyone else has been putting their own acronym on it... like FORD (found on road dead, or fix or repair daily). Somebody came up with but it's not google and alot of people liked it (I thought it was funny as h**l).
by korbycon1 June 4, 2009 10:38 PM PDT
actually the term bing refers to the artificial sound of the light bulb going off in your head once you have finally found the answer you were looking for,
by empirestatebuddy June 3, 2009 10:29 AM PDT
So far, I like Bing a lot, especially their Shopping and Travel sections--way better than Google. For random, general searches, though... it's still a toss-up. I also think Bing needs to beef up its news headlines.

As for the ad, I like it. It surprisingly effective... for a Microsoft ad. Hmm. Was Microsoft even mentioned? lol
Reply to this comment
by lennie22 June 3, 2009 10:53 AM PDT
yeah it was sort of mentioned.....at the last part they showed the MSFT logo at the bottom
by Nitro541 June 3, 2009 10:59 AM PDT
Isn't it interesting that since the inception of Bing, Facebook has had a wide-spreading virus? I'm one of the lucky ones that have been infected.
Reply to this comment
by folsco June 3, 2009 11:03 AM PDT
BING means '[B]ING [I]s [N]ot [G]oogle'!
Really Nice!

I like to preview each site in my result before navigating to it. BING does that for me.
I to see my search history (not in the search textbox)! BING does that for me.
BING Picture search is also very awesome. A trial will convince you.

BING is very humble, but EFFECTIVE.
I noticed i always change my search criteria, after the 3rd or 4th page, on any search engine. What is to become of the remaning billions of pages? Only God knows...

I'll appreciate seeing those relevant result in the first 5 (at most) pages, IN A MORE ORGANIZED AND NEAT WAY.

I think BING has achieved that, INSTANTLY!

BING is coooool.
Reply to this comment
by pentest June 3, 2009 12:54 PM PDT
So we have a poor version of google search with meaningless eye candy wrapped around it with a type of name stolen from the *nix world?

That is Microsoft in a nutshell, eh?
by lennie22 June 3, 2009 2:28 PM PDT
@pentest:

actually the upgrades to the search has worked out well, I heard that the acer f900 was shipping in the UK and I wanted to know if it's HSDPA would work in the US so I Binged "acer f900 radio" and I got the answer in Bing's page preview for the 3rd result....I didn't have to click on the link and search the page for the answer. Bing worked for me.

I was curious so I did the same search at google also and quickly realized that I had to search through 4 links to find what I was looking.

you can do the search too to see if I was lying. so you see, Bing is not "meaningless eye candy".
by Seaspray0 June 3, 2009 4:01 PM PDT
@pentest. No, it's you being a shill in a nutshell.
by empirestatebuddy June 3, 2009 11:06 AM PDT
I think what Bing proves is that there's still A LOT of improvements that can be made to everyone's search engines. Bing definitely does a few things better than Google... but not everything. Competition is good. It made the browsers better and it will make Google, Bing and others better.

I think the big loser in this is Yahoo. I just get the feeling that its days are numbered. Not because Yahoo doesn't have some nice features, but because I think it's going to be hard for Yahoo to keep up with Google and Microsoft. In a few years, I think Yahoo will be in the same boat as AOL--kind of an obsolete brand.
Reply to this comment
by LuvThatCO2 June 3, 2009 11:10 AM PDT
I wasnt a big fan of the previous Live search, but I've been using Bing exclusively the past two days and I'm pretty impressed. Very responsive - on par with Google's speed, possibly exceeds it. Its nice to have another option.

btw, you can remove the image from the search page if you find it clutters the page too much like I found it did - hit the help link and you'll see a link that disables the image down at the bottom o f the first help page.
Reply to this comment
by LLIB_SETAG June 3, 2009 11:44 AM PDT
BING?

DEFINITION OF THE WORD : BING.

"BING"

Definition from Dictionary.com :

?verb (used without object)

Obsolete.
to go.

Origin: 1560?70; orig. uncert.

Bing\, noun
[Cf. Icel. bingr, Sw. binge, G. beige, beuge. Cf. Prov. E.
bink bench, and bench coal the uppermost stratum of coal.]

A heap or pile; as,

a bing of wood. "Potato bings." --Burns.
"A bing of corn." --Surrey. [Obs. or Dial. Eng. & Scot.]

Webster's Revised Unabridged Dictionary, © 1996, 1998 MICRA, Inc.

Therefore : BING = An obsolete to go heaping pile...

priceless.
Reply to this comment
by lennie22 June 3, 2009 11:55 AM PDT
you also missed out:
(http://dictionary.infoplease.com/bing)

Pronunciation: (bing), [key]
?n.
a variety of dark red or blackish sweet cherry. Also called Bing' cher'ry.

So Therefore, does this mean that: BING = An obsolete to go heaping pile of dark red or blackish sweet cherry?

plus its not BING its bing, not an acronym, try again, you FAIL.
by Seaspray0 June 3, 2009 4:11 PM PDT
Bing is also a Chinese term used to describe wheat flour based Chinese foods with a flatten or disk-like shape.

Sooo... now we're up to: An obsolete to go heaping pile of dark red or blackish sweet cherry with a flatten or disk-like shape.

Can anyone else add to this?
by LLIB_SETAG June 3, 2009 8:10 PM PDT
Uhmmm...yes the word bing" is not an acronym & I never said it was.

I was posting the dictionary's definition to the word "bing".

Also, try again lennie22, as you missed it, you failed because you did not read my previous post & you confused the word "definition" with the word " acronym"...

bing is perfect for you & the people at Jurassic Park One.
by LLIB_SETAG June 3, 2009 8:16 PM PDT
"bing"?
Like the cherries lennard0220?

Google = Cherry
bing = pits
by Super2online June 3, 2009 11:50 AM PDT
I think which search engine a person uses is all about personal preference and what seems to work best for them. But Bing definately does travel, shopping, images and video way better, I think that will be obvious by anyone that looks at it. It also includes information in posts that are really useful like phone numbers, departments and so forth on more than just the most popular posts in any category. The hover features are also excellent and something Google does not do. The categories feature also allows you to quickly zero in on what your looking for. The related searches on the left side is a better option than clicking a link that says similiar pages that I have to click to see the results for.

Relavance seems to be an area that they have just caught up on, but not surpased what Google offers. So overall, in my opinion, they are a better fit for what I want a search engine to offer.
Reply to this comment
by joelam888 June 3, 2009 12:29 PM PDT
Unless Microsoft creates something useful that Google doesn't have, Bing will only break Microsoft's wallet.
Reply to this comment
by pentest June 3, 2009 12:46 PM PDT
Talk about an ad campaign destined to fail.

Bling still has sketchy results, if this ad makes someone try it and the results are bad, they will never try it again. Google grew its search organically, not through obnoxious advertisements.

Microsoft is good at one thing: shooting off its foot.
Reply to this comment
by eudefender June 3, 2009 12:55 PM PDT
Microsoft is in a difficult situation and experiments a lot. I doubt that they will manage the transformation. Google just needs to kill their cash cows by a distribution of their own operating system.
Reply to this comment
by Seaspray0 June 3, 2009 4:13 PM PDT
Easier said then done, eudefender.
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About Beyond Binary

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft.


Beyond Binary is a look at how technology is changing our lives and the people behind all that life-changing stuff, with an extra emphasis on that which emanates from Redmond, Wash.

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