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April 23, 2009 2:47 PM PDT

Microsoft: 'Pressures are broad and deep'

by Ina Fried

After reporting its first-ever quarter in which sales dropped from the year-earlier period, Microsoft had more distressing news for investors.

In an earnings call with financial analysts, Microsoft Chief Financial Officer Chris Liddell warned that things continue to look tough in the global economy, describing the conditions as the worst in the company's 30-year history.

Microsoft CFO Chris Liddell

Microsoft CFO Chris Liddell: 'We remain more cautious than most about the state of the world economy.'

(Credit: Microsoft)

"We remain more cautious than most about the state of the world economy," Liddell said. "Economic pressures are broad and deep."

His comments are in contrast to statements by executives at EMC and Intel, who held out hope that the worst could be behind them.

Liddell noted that emerging markets, which had been outpacing mature markets for many quarters, actually did worse in the quarter just ended, with demand down as much as 20 percent.

On the PC side, Microsoft noted that the overall single-digit decline in unit shipments was thanks only to Netbooks, which now make up 10 percent of total PC sales. Sales of traditional non-Netbook computers were down 15 percent to 17 percent, compared with a year ago, Liddell said.

One area of strength for Microsoft was the fact that the company's business customers continued to renew long-term licensing deals.

Although Microsoft was hiring even as it laid off workers, the software maker ended the quarter with 800 fewer employees than it had when it started the quarter.

Liddell didn't give a specific forecast for the current quarter.

"We expect the overall spending environment to remain difficult," he said. The company did say it is cutting its expectations for its operating expenses, now saying it may cut up to $2.5 billion from its initial cost forecast, reflecting a further $1 billion in expense reductions. It also is cutting $200 million from its January estimates for capital expenses.

Liddell was also cautious when looking further out. He said that the company expects macroeconomic conditions to remain "challenging" through the rest of the calendar year. For "calendar year 2010, there is some potential for market conditions to improve, but it is clearly too soon to call," Liddell said.

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.
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by monkeyfun14 April 23, 2009 3:09 PM PDT
Ina why not post this all in one article not in 3?

You have 3 articles that basically say the same exact thing.

Slow news day?
Reply to this comment
by Angmarr April 23, 2009 4:36 PM PDT
this way apple fannboys get a chance to give their "amazing" opinions! ... or repeat the same thing they say 3 times!
remember you need to make stuff easy for apple fanboys = )
by Random_Walk April 24, 2009 8:25 AM PDT
Actually, it makes sense... one article was the announcement of sales failure, this one describes Microsoft's pessimistic outlook on things (which contrasts with Intel, EMC, and Apple), and I haven't seen the other one yet...

I find it hilarious that the boards here are packed to the rafters with Microsoft fans who troll daily, yet are absolutely quick to shout about how they're in such danger of seeing a post or two from someone who isn't a Microsoft aficionado. Preventative posting to avoid hurt feelings, perhaps?
by enovikoff April 23, 2009 3:15 PM PDT
Ultimately, the pressure is on unreasonable profits - much as those in corporate America don't want to hear that. In my business - cloud computing - I can put a customer's web site on the internet for about half the monthly cost using Linux versus Microsoft, and it's faster, more secure, and more reliable. I've grown to see that Microsoft's enterprise products are quite nice, but when you factor in the pricing, it's no surprise that an economic slowdown equals "pressure" on Microsoft's earnings.
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by themrwhite April 23, 2009 3:34 PM PDT
I lol'd

Apple posts record earnings ever yesterday and has sold it's 1 millionth app today, during a recession, yet MS has posted its worst loss of all time and laying 5,000 previously.

I guess ballmers predictions of people not buying expensive Apple products was wrong. Maybe he should just stop talking, everything he predicts, the opposite happens.

I love it.
Reply to this comment
by seven7dust April 23, 2009 3:51 PM PDT
you mean 1 billionth
by themrwhite April 23, 2009 4:11 PM PDT
Thank you for clarifying that :)
by Rolker April 24, 2009 1:47 AM PDT
Well, actually people aren't buying Apple's expensive hardware. Mac's sales have been down by 3%.
The iphone isn't that expensive compare to other smart phones, and the ipod is in par with others. And this two are the ones that are responsible for Apple's growth.
by Random_Walk April 24, 2009 8:30 AM PDT
"Mac's sales have been down by 3%"

...compared to far larger losses by Microsoft, apparently. Even on negative trajectories, Microsoft seems to be hurting harder.

Sure, poking fun at that fact is all too easy to do, but the question remains: What is Microsoft going to do about it? They can't hide it anymore, they can't just sit around and mope at the economy (especially when its competition has weathered it far better - a peek at Red Hat's growth and even Apple's weathering of the whole thing proves that Microsoft is taking it harder than most).

For a quick and fun comparison, notice how Intel is optimistic now, but AMD is not? Which one is more confident of their future (hint: obviously not AMD). Now take that comparison and apply it to Microsoft - while Apple is confident about how things are going in spite of the economy, Microsoft is wearing sackcloth and ashes to their own earnings calls.

Says a lot about Microsoft, no?
by Rolker April 24, 2009 1:25 PM PDT
I disagree with you.
I think that MS future is promising.
Win 7 is on its way, with good reviews for the beta (didn't try it myself). Windows mobile 6.5 is going to be out and 7 is coming in the near future (regardless if people like this OS or not). A new Zune. An ew apps store (like everyone else that are building apps stores for mobiles), the new Surface Touch (don't remember the correct name), etc.
I think that MS got a bit cocky, and they thought that they can do whatever they want. But they are showing sings that things are changing, and that they are taking the costumer into account.
And of course MS is being hurt harder than Apple. Apple's market is much smaller than MS (in the PC market), so any change in this market will hurt MS more than Apple. Another thing is that Apple is doing great due to the iphone and ipod (great devices), which their sales weren't hurt as much.
by Inconnux April 23, 2009 3:43 PM PDT
#1 reason for falling profits... VISTA. Bring back XP and watch the profits skyrocket!...
Reply to this comment
by monkeyfun14 April 23, 2009 3:50 PM PDT
No.
by Mr. Dee April 23, 2009 6:27 PM PDT
That does not make no sense - Apple does not bundle Windows XP or Windows at all and they had a 3 percent decline in sales.
by QuetzalcoatlUSA April 23, 2009 3:47 PM PDT
Chris Liddell looks like the cat that ate the canary. What, me worry?
Reply to this comment
by mcated April 23, 2009 4:21 PM PDT
If Microsoft would focus on the primary issues they have with their key products and put complete corrective actions in place for those, they would re-build their strong hold on the market. Their drive to develop new versions of software products without fixing the problematic software people have already purchased will continue to drive people away from Microsoft products. I have been an advocate since the 1980's and would love to see someone at Microsoft deal with this issue. Then the CFO can once again report strong earnings.
Reply to this comment
by monkeyfun14 April 23, 2009 4:26 PM PDT
What problems?

They fix the problems they have been.
by Mr. Dee April 23, 2009 6:35 PM PDT
You talk like you have an idea, but all that comes out is this thing called hot air? Why don't you actually put together a list and maybe you might come across as believeable?

Stability? Windows has been delivering this with the release of NT since 1993 - memory management, pre-emptive multi-tasking.
Scalability - Windows 2000 provided this along with robustness and the ability address massive amounts of memory.
Mainstream 64-bit - Windows XP Professional x64 and Vista have provided this giving both developers and consumers new opportunities to realize new benefits in performance and further stability.
Security - Vista zipped this one up very well - UAC, Bitlocker, ASRL, Windows Firewall with Advanced Security, Device drive signing
Windows 7 - simplified networking, improved search technologies, Direct Access, AppLocker, better management of systems within and outside the network perimeter, improved performance, mobility

Yep, Microsoft has not been solving any problems. Please upgrade from Windows 3.1 mcated, its making you look bad.
by The_happy_switcher April 23, 2009 4:27 PM PDT
I thought the headline was a clever way of describing Ballmer's colon when his head is wedged up his arse.
Reply to this comment
by Mr. Dee April 23, 2009 6:36 PM PDT
Same thing happened to Jobs, that's why he had to take a 6 month recovery.
by ZetaZeta_ April 25, 2009 11:09 AM PDT
I love you guys.
by sparrowhyperion April 23, 2009 5:56 PM PDT
Mickeysloth should be worried... Given how much they overcharge for their operating systems, how unstable those same operating systems can be, and the almost total lack of useful support for the individual user, I can see a lot more people switching to the numerous free OSs out there like the many flavors of Linux.
Reply to this comment
by Mr. Dee April 23, 2009 6:39 PM PDT
Unstable? For someone who doesn't use Windows you seem to think you know a lot. Why is there a 96% growth in Windows based Netbooks leaving Linux with a measly 3% market share? Why is Windows on over a billion PC's? Why has every year since 1998 been described as the year of Linux but turns out other wise? Could it be that Linux is just not living up to user expectations?
by monkeyfun14 April 24, 2009 5:14 AM PDT
"and the almost total lack of useful support for the individual user"

You know I find it more enjoyable to call someone have them fix my problem not scavenge around looking for a support forum post wait an hour and may or may not get an answer depending on my question usually.
by Maccess April 23, 2009 8:50 PM PDT
'Pressures are broad and deep'

A broad range of users deeply dislike Vista and the weird file formats of Office 2007.
Reply to this comment
by billmosby April 23, 2009 9:49 PM PDT
Is Chris Liddell related to Steve Carell? Looks like he could be Steve's older brother.
Reply to this comment
by MisterTechie April 28, 2009 11:53 AM PDT
Microsoft is executing a killer strategy with a killer product, in a time when it is "kill or be killed". Check out this post and tell me if you don't agree:

http://blogs.itworldcanada.com/idol/2009/04/27/download-windows-7-eh-my-netbook-test-drive/
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About Beyond Binary

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft.


Beyond Binary is a look at how technology is changing our lives and the people behind all that life-changing stuff, with an extra emphasis on that which emanates from Redmond, Wash.

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