April 23, 2009 4:00 AM PDT

Sign of the times: Microsoft sales drop?

by Ina Fried
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How bad is the tech slump?

Even sales at Microsoft appear to be headed downward. If projections hold, Microsoft on Thursday will report a year-over-year drop in quarterly revenue, a first for the software maker.

The company has come close to flat-lining before, most notably in mid-2000 as the dot-com boom came to an end. Even then, though, it managed to post a slight increase in revenue.

Microsoft is forecast to report quarterly revenue of $14.15 billion for its fiscal third quarter, according to Reuters Estimates, down from $14.45 billion in the same quarter a year earlier. Per-share earnings are pegged to come in at 39 cents, down from 47 cents a year ago.

In addition to paying attention to Microsoft's overall numbers, folks will be closely watching what Microsoft has to say about the PC market. While Intel surprised some last week by suggesting the PC market had hit bottom, AMD's chief executive said Tuesday that such a prediction is premature.

"I don't know how anybody can say we've hit bottom, considering the macroeconomic outlook," CEO Dirk Meyer said during the AMD earnings conference call Tuesday afternoon.

Even when the economy does bottom out, Microsoft has said it is not expecting sales will quickly return to where they were in recent years. CEO Steve Ballmer has repeatedly characterized the current woes as a "reset" of the economy, rather than a temporary dip. When things do pick up, Microsoft said in January, expect slow growth.

There will be other items to watch for during Microsoft's earnings report.

Some think Microsoft might also finally bite the bullet and admit that it is trying to get Windows 7 out this year, as opposed to just by January. The software maker has had a largely positive response to the beta version and is expected to come out with a near-final "release candidate" version in the coming weeks.

In general, new operating systems aren't necessarily the biggest driver of new PC sales, but computer makers are holding out some hope that an early release of Windows 7, combined with continued good reviews, could help the holiday season perhaps be somewhat better than it might otherwise have been. For Microsoft, the release of Windows 7 offers the opportunity to move past Windows Vista, a product that has had a decidedly mixed reputation in the marketplace.

The earnings call will also provide an opportunity to hear not just what Microsoft says about its quarterly results, but also a chance to learn if it is seeing any signs of weakness among customers renewing long-term corporate licensing deals.

Also of note will be what, if anything, Microsoft says about discussions with Yahoo on a search deal. The two sides have reportedly been having some face-to-face talks in recent days and weeks. However, the two sides have done plenty of talking without reaching an accord.

On Yahoo's earnings conference call on Tuesday, CEO Carol Bartz also pointed to search as an important core area for Yahoo, but she wouldn't rule out the possibility of relying on another company's search technology plugged into Yahoo's infrastructure. Microsoft, meanwhile, has been testing the next version of its search product, code-named Kumo.

Further job cuts are also a possibility. One analyst said this week that he anticipates Microsoft will go beyond its previously announced cuts. However, I'd note that Microsoft's January plans called for up to 5,000 jobs to be cut over an 18-month period and it made only about a third of those cuts right away.

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.


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by QMT April 23, 2009 5:28 AM PDT
In a nutshell:

They stopped selling a product that worked.
They are trying to sell a product that did not.
They are promising a working product in the future.

There should be no mystery at all as to why sales are down.
Reply to this comment
by TinyIoda April 23, 2009 5:41 AM PDT
their sales are bound to the sale of pc's...the pc market has slowed thus windows sales have slowed... if you think this has anything to do with the software they sell youre wrong
by Middletown April 23, 2009 6:13 AM PDT
Both contributed. No buisnesses would pony up the $$ for a complete system upgrade for servers and terminals for Vista. The economy only exacerbated this effect.
you are certainly wrong to think that a software company's sales are not tied to the software sales.
by Bob Kakis April 23, 2009 8:29 AM PDT
That is so true!

I would add that the morons at Lenovo and Dell have been producing crap products and offering horrible tech support, which has been turning many PC buyers away too.

Microsoft should tell Dell to get its act together and pull all Microsoft product from Lenovo's shelves. Lenovo is doing Microsoft a major disservice with their ThinkVantage crapware and cracking plastic hardware. Just look how many people are screaming bloody murder on Lenovo's forums. You do not find that abuse at any other manufacturer's forum.
To increase sales, Microsoft should annex Lenovo.
by Jonnygthedrummer April 23, 2009 5:35 AM PDT
apple did good
Reply to this comment
by Rolker April 23, 2009 6:34 AM PDT
"Mac shipments fell 3 percent compared to last year." from cnet.com

Apple is doing good because of the iphone and the ipod. Not because of Macs.
Microsoft main business is software, so when PC sales goes down, their revenue goes down. XBOX and Zune may contribute for the "bottom line", but it is less significant than the software contribution.

http://news.cnet.com/8301-13579_3-10225194-37.html?tag=newsEditorsPicksArea.0
by Jonnygthedrummer April 23, 2009 7:01 AM PDT
@ rolker

thats true,

also PC sales are down, 7+ percent
by mbenedict April 23, 2009 8:14 AM PDT
Then again, HP's PC sales enjoyed double-digit growth in the US, blowing away Mac sales and catapulting HP to #1.

But we don't like to talk about that on CNET.
by Random_Walk April 23, 2009 8:42 AM PDT
Yep - Apple did very well. If we're comparing OSX shipments vs. Windows shipments, Apple still enjoyed growth* YoY vs. Microsoft, which we don't know about yet, but I suspect will be slightly down.

*iPhones run OSX too, campers - and yes, lump in Windows Mobile with Windows, and the numbers will likely still show a loss for the Microsoft column (though the numbers aren't out yet) ;)

Now, mbenedict's defensive cherry-picking aside, overall the PC industry overall has sunk as well, and by a far larger factor than Macs did. Sure, HP grew nicely in (only) the US market over the past year, but that's very small consolation to Microsoft, who still stands to eat a loss this quarter if the numbers come in as projected.

Sorry fanboys, but them's the facts. You simply can't spin your way out of it as far as Microsoft is concerned.
by Rolker April 23, 2009 8:58 AM PDT
@ Random_Walk

"MS reported...quarterly revenue of $14.15 billion..."
MS is surly going to close there offices tomorrow...
You can't expect from a company to keep growing endlessly, especially when the economy isn't at a good shape.
Apple surely grew, and they have great products, but you can't compare the numbers. PC are selling millions of units world wide, so the impact of the "credit crunch" on the PC business is a world wide phenomena, and much serious than for Apple.
People around the world buy much more PCs than Apple products combined, so the PC business is more affected from the economic situation. Lets not forget that Apple products are more of a premium product, and the people that are able to buy them are probably less affected by the economy. I'm aware of the generalization...
by Random_Walk April 23, 2009 11:02 AM PDT
gah! system ate my original reply, but I can summarize it again:

1) nobody said Microsoft would die tomorrow (or even this year, or even in five years).

2) given their relative sizes, Microsoft should drop by a smaller proportional (to the industry) percentage than Apple in growth (at least among operating systems), or else it will become clear that Microsoft is actually losing marketshare, so yes, you can compare the two, so long as you restrict the comparison to operating systems and against the industry as a whole (even then, this is being charitable to Microsoft in the counting, since enterprise-naked and linux-preload sales are not being counted, but are in rough counting being handed in assumption as Microsoft sales). It's not about raw numbers, but about comparative percentages of each to the whole.

As for your last paragraph, it is too much of a generalization to actually work - higher-income people tend to have bigger bills, and are just as likely to be forced into frugality in bad times as lower-income people are (in many aspects even moreso, since the risks of failure and loss are larger).
by foamyfrog April 23, 2009 2:56 PM PDT
the way you wrote that tells me that you think Apple to be superior to Microsoft. If I'm wrong feel free to correct me, but I just feel that this constant bickering about who has the better computer is totally retarded. Different people use different computers for different things, and if they stopped being so nit picky about how their OS functioned, they would see both companies put out a fairly solid and functional product. Just thought I would rant a little.
by Angmarr April 23, 2009 5:38 AM PDT
honestly i wish there was a "Viable" alternative, but the numbers show that as of now.... (Apple, Linux) There isn't!
http://marketshare.hitslink.com/operating-system-market-share.aspx?qprid=10

We need something like Firefox vs. IE on the operating system front!
http://marketshare.hitslink.com/browser-market-share.aspx?qprid=2

untill then its Windows, lets see how Win7 does. oh and thx to Apple, Microsoft might just improve their stuff.
Reply to this comment
by Ted Miller April 23, 2009 6:33 AM PDT
Microsoft is to stupid to remain a viable company. That is a harsh word from a Microsoft fan boy, but as a company they sure let me (a consistently returning customer) down in a very big way with Vista (and I thought ME was bad). The reason they do not deserve a continued existence, is that they do think it above themselves to listen to the likes of customers like myself and many others. We asked them to improve a good operating system such as XP, (even some MAC and Linux people think XP to be their best endever) instead they gang rape it and come out with a highly disfunctional operating syatem such as Vista. When we told them it was a bad piece of work, the bad boys got togather again and rapied Vista into Windows 7. All we asked for was an improved XP experience and all we got was a mangled piece of crudware with a pretty face (pit bull with lipstick comes to mind). They really out to be very ashamed of themselves and offer a public apoligy to the entire world, for the ripple effect of their blatent stupidity has covered the entire globe and might as well have assisted in the economic collapse.

To think... If they only tweaked and polished XP keeping all of it's functionality intact... they would have doubled their billions easily. Instead they continue to think lofty things about themselves and having their heads in the clouds they have come to lose sight of the real people...THE CUSTOMERS.

By the way speaking of clouds, you have heard it from me first, that the Cloud (as to they way they are thinking it) will FAIL!!! No one likes total control and that is all that their Cloud represents. PERIOD!
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by Rolker April 23, 2009 8:40 AM PDT
I joined the vista "club" prior to SP1, and I didn't have any problems with the OS. I must admit that it was something to get used to, but I think that they change things for the better. But this is my opinion.
I just think that people heard that Vista isn't good, and they keep repeating this "mantra". Vista works great on a new PC. No, it won't work good on an old systems. Microsoft's fault was that the minimum specs were too low (probably to earn some more bucks, although it seems that actually Intel asked them to do so...), and people installed Vista on incapable machines. I think that you can't expect from new software to run on a 10 year old PC.
I think that MS used to think that they can do whatever they want, but today I think things are changing. Win 7 actually is a response to costumer's complaints about Vista, and people that tried the OS say it is great (I didn't try it myself, so I'll judge it in the future).
As for "the cloud", MS, Google and other companies are going into it. Is due to hype? Probably, but it seems that if you're not "in the cloud" business, you're old school. If people put personal files "in the cloud", they should be aware of the consequences, if any.
by tm_anon April 23, 2009 11:58 AM PDT
@Rolker

Correction, you can't expect new software from MS to run on a 10 year old PC. I'm running Ubuntu 9.04 on a P-4 machine running at 1.87 GHz and 1 GB of RAM with Compiz running beautifully.

Prior to installing Ubuntu, I checked with the MS upgrade utility tool for Vista and it said my machine was Vista-capable. I didn't hold it against them really. I even tried out Vista on someone elses machine.

I was looking at a photo slideshow in Vista, it lost the photos 3 times. Sure it looks pretty but so does Ubuntu 9.04 and the differences are amazing.

A good response from MS would be to drop the act, get to business and learn how to do what Linux has been doing, run well on older machines and run even better on newer ones. I shouldn't have to buy new hardware, I should want to.
by Rolker April 23, 2009 1:14 PM PDT
@ tm_anon

I agree, as I wrote, that MS should have been much clearer regarding which system is Vista capable. As I've mentioned, I didn't have problems with Vista, and I'm happy with it. On my machine I had only Vista installed so I can't compare the performance to XP on this machine.
My attitude to your comment regrading Linux is mixed. I agree that you shouldn't need to upgrade your system every time that a new OS comes out.
But, to me it sounds logic that with the years software will become more demanding, and that you'll need a more powerful PC. Be it for the OS, games, internet, etc. You can't expect from a new version of Autocad (for example), which as more futures, 3D, etc. to work with an old PC. It just can do much more, thus needs more resources.
The difference between Linux and Windows is that Windows needs to support a large variety of hardware and software, old and new PCs, drivers, etc. No one will want to upgrade to a new OS when they can't use their old software. So, and I'm not sure that this is the cause, Vista is going to be more demanding. Could they've done it better? Sure, just look and Win 7.
by mmarcos--2008 April 23, 2009 6:42 AM PDT
Education on Open Source is paying off...
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by Mr. Dee April 23, 2009 7:04 AM PDT
You mean people are returning their Linux Netbooks?
by zelrik April 23, 2009 7:27 AM PDT
@Mr. Dee, Show us the data.
by Mr. Dee April 23, 2009 11:40 AM PDT
@zelrik: You can't handle the truth!
by tm_anon April 23, 2009 12:00 PM PDT
@Mr. Dee

Have you ever danced with the devil in the pale moonlight?

(thought since your response was a poor jack nicholson impersonation, mine should be too)
by 1badcowboy April 23, 2009 6:47 AM PDT
The job cuts they mention are smoke and mirrors - they still are lobbying for more H1B visas, which means they want to transfer jobs, not eliminate them.
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by biffhenerson April 23, 2009 6:55 AM PDT
Given the current economic situation, it is of no surprise that any businesses sales are down. This is news? I think not.
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by Mr. Dee April 23, 2009 7:08 AM PDT
I have to concur with some of the comments so far. Windows sales are tied to the PC and Server and both have been hit hard by the current economic recession, even Microsoft has made it clear over the past few months. But I don't think its as bad as Ina might be implying. I think we should wait and see because Tom Krazit predicted that Apple would have a bad quarter and the 'Paris Hilton Collection' still managed to eek out some scraps.
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by Random_Walk April 23, 2009 11:06 AM PDT
Maybe, maybe not. Microsoft managed to somewhat fudge their numbers a bit last quarter to come out in the black. If the trend actually continues (and if they don't try to hide the predicted loss under an accounting shell game), then I am comfortable with Ina's predictions.

As an addition, I fully expect Microsoft to try to hide (or even outright refuse to disclose) their specific sales numbers (and income figures) for Windows, Zune, and XBox.
by Mr. Dee April 23, 2009 11:42 AM PDT
So what if there is a lost with Zune? I personally don't think it had a chance anyway? Same applies to the Mac, it doesn't have a chance no matter how hard Apple tries, Windows works, people love it and they don't want the Paris Hilton Collection - DONE!
by Random_Walk April 23, 2009 12:37 PM PDT
Doesn't matter if you personally think it had a chance - the Zune is a competitor to the iPod, so the raw sales/market comparisons (even as their own category) would be fair. After all, this article discusses Microsoft's overall (potential) decline in health, not just one aspect of it. I'm very sure they know that too.

No idea what you refer to with the "Paris Hilton Collection", but if you;re trolling, you may want to try something snide that actually has some relation to the product you're trying to insult, eh? Otherwise your comment comes off as too obtuse and abstract to have any effectiveness. ;)
by BogusBasin April 23, 2009 7:54 AM PDT
Microsoft deserves to fail. They are predatory. They make garbage. They have no vision. I work in IT. It has become expected that their products will behave badly. Let them die. Someone else will fill the void. Amen
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by The_happy_switcher April 23, 2009 9:36 AM PDT
Well said, bro.
by Mr. Dee April 23, 2009 11:39 AM PDT
Well if it isn't brother's tweedle dee and tweedle dumb. Apple when is the operation for your brain injury after being hit by rock when you brought that toy to work? You gotta admit, you had it coming.

BogusBasin, you may work in IT, but cleaning out the MIS department after hours is not considered being in the field.
by The_happy_switcher April 23, 2009 11:56 AM PDT
I guess the irony is probably lost on a pea-brain like you with 'Dee' is in name when he refers to others as tweedle 'dee'.
by monkeyfun14 April 23, 2009 12:39 PM PDT
Why work with something you hate?

Didn't they preach that to us in school join a career you love doing?

And anyone can say they're an IT but with your uneducated posts you blew that cover a long time ago my friend.
by Vegaman_Dan April 23, 2009 1:01 PM PDT
AppleRocks1963 has once again delivered a delightful commentary full of wit and wonder... Such a happy pleasure it is to read your thoroughly thought out and well put postings. I can feel my chest bursting with pride to see that you are content with your station in life, happy to keep making the same comments time and time again.

Please never change. The very thought that you might have an open mind or even a positive thought about anything related to Microsoft would surely cause the end of the universe to occur and nobody wants that to happen. All of our lives are in your hands, and such capable and reliable ones they are too.

You have lived up to your reputation gloriously. Well done, sir!
by The_happy_switcher April 23, 2009 1:55 PM PDT
You're welcome, Dan. I know you've got a big hard on for me.
by iBuzz April 23, 2009 8:01 AM PDT
True. Sales of Windows are tied to PCs. But they don't have to be.

If Microsoft made a product that people actually wanted to buy, they'd be selling a lot more of it. For example, what if Vista had made older computers run much faster than under Windows XP? What if it offered some kind of amazing new functionality that businesses found they couldn't live without? Businesses would be upgrading all of their XP installations in droves and the company would be raking in a fortune.

But to say that this performance is to be expected because Windows sales are tied to PCs is really another way of saying that nobody wants a *new* Microsoft OS unless they're forced to take it.
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by Random_Walk April 23, 2009 11:08 AM PDT
To be fair, Microsoft does do direct-to-retail sales of many products (e.g. Windows OS), though the percentage as a whole are far smaller these days than they were in the days of Windows 95, or even Windows XP.
by monkeyfun14 April 23, 2009 12:41 PM PDT
Look it doesn't matter what Microsoft comes out with there is always an idiot that is going to say its an unneeded feature.

Hell MS could come with a tool that monitored productivity and determined proper pay and someone would come out and say this is useless for business.
by Brie_Mason April 23, 2009 9:22 AM PDT
I'm not worried about Microsoft.

Even if they make history in seeing a sales drop, they'll still be fine.
All of you Apple and Linux fanboys (hey, I like Linux, too!) can just calm down. Microsoft isn't going anywhere anytime soon, even if they DO see a sales drop...which is very possible.

Microsoft WILL prevail...whether you like it or not. :)
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by tm_anon April 23, 2009 12:04 PM PDT
I'm sure they won't go out of business, they'll hopefully get smaller though. The world would benefit so much by being more diverse.
by monkeyfun14 April 23, 2009 12:42 PM PDT
Windows to iPod
as Zune to OSX
by Random_Walk April 23, 2009 12:44 PM PDT
Wow - you really love Microsoft, don't you? After all, you make a statement that has no basis in fact or data.

While I agree that yes, Microsoft can survive (even with no profit) for quite a few years, the thing is, their entire structure relies on having a monopoly (or even a near-monopoly) in two things: operating systems, and MS Office. Lose one, and the other might fail. Lose both, and it all will fail.

Microsoft cannot afford to lose for too long, else its customer base will begin to dismiss the notion that only Microsoft's products can get the job done - and if it gets too bad, that the customer thinks en-masse that they actually require Microsoft products to get things done.
by SactoGuy018 April 23, 2009 9:26 AM PDT
We also have to remember that Windows sales are also down because of the anticipation for Windows 7, which is likely to arrive some time this fall (given how smooth the Windows 7 beta test is going, I expect it to be a huge hit). As such, people are starting to hold off on buying new machines until Windows 7 is preloaded on new machines.
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by The_happy_switcher April 23, 2009 9:36 AM PDT
...right, 'anticipation.' lol
by Random_Walk April 23, 2009 11:15 AM PDT
You are correct to a point, though an XP sale counted as a Vista sale anyway (due to "downgrade rights"), and in many cases also counted as an additional XP sale if the customer (that is, enterprise customers) had an XP image but bought computers pre-loaded with Windows Vista anyway. It isn't too common, but it does happen enough at the mid-tier level to count.
by Vegaman_Dan April 23, 2009 1:04 PM PDT
AppleRocks1963 wrote:

"...right, 'anticipation,' lol"

I believe it's a valid point. Just look at Apple's iPhone sales which are down now from last year. And why is that? Could it be perhaps because the industry believes there will be a new model in June and anyone wanting to buy an iPhone is waiting until then before making that purchase?

Seems like the very same thing applies to Windows 7.

Care to comment on that, AppleRocks1963? I would be curious to hear your thoughts elaborated upon.
by The_happy_switcher April 23, 2009 1:57 PM PDT
Dan, I'll be waiting in line at the San Fran store for the new iphone. I will hold a sign that says, "Dan, it's me." Then you can come and tell me your views in person and vice-versa.
by The_happy_switcher April 23, 2009 9:33 AM PDT
Hasta la VISTA (get it?), baby. Huh hah!
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by Seaspray0 April 23, 2009 12:09 PM PDT
And hello to Windows 7!
by Bob Kakis April 23, 2009 5:11 PM PDT
...and just as quickly as we say hello to Windows 7, we will be saying BYE BYE Windows 7!
Maybe third time will be a charm for Microsoft... maybe not...
by Renegade Knight April 23, 2009 11:57 AM PDT
By boycott is working. Cool. Hell even when I fell off the boycott wagon they wouldn't let me buy their product. Not only is my boycott working, they are making it easy be not allowing people to pay money for their products.
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by rgersmrk April 23, 2009 1:39 PM PDT
Right now most companies are having a tough time with the economy. I think MS will bounce back with Win 7 and the popularity of netbooks.

Apple was in the grave back in 97 and MS provided them some much needed cash influx and helped them get back on their feet. Look at them now. Making solid products and a great OS.

I've never really got the MS/Apple fanboy hatefest. The computer industry has benefited greatly from both of these companies.

I personally want both companies to succeed and to do great. I also want to see Linux flourish too. Gives the consum
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About Beyond Binary

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft.


Beyond Binary is a look at how technology is changing our lives and the people behind all that life-changing stuff, with an extra emphasis on that which emanates from Redmond, Wash.

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