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February 13, 2009 4:00 AM PST

Microsoft splits Zune team in two

by Ina Fried
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Microsoft has quietly reorganized its Zune team, splitting up the hardware and software teams, CNET News has learned.

Rodriguez

(Credit: Microsoft)

The software and services portion of the Zune team--the bulk of its staff--will be added to the portfolio of Enrique Rodriguez, the vice president who currently runs Microsoft's Mediaroom and Media Center TV businesses. The hardware team, meanwhile, will now report to Tom Gibbons, who also leads the hardware design efforts within Microsoft's Windows Mobile unit.

"We're just being very pragmatic and even more so in a world in which not even Microsoft can afford to over-invest," Rodriguez told CNET News.

The move was made on January 22, as Microsoft made its first-ever companywide layoffs--layoffs which also hit the Zune team, although Microsoft won't say how many people were cut. It also follows a holiday quarter in which Zune sales dropped by more than half from a year earlier.

In an hour-long interview on Thursday, Rodriguez said the move was not made in response to recent Zune sales, but rather as the company looks to create a more unified entertainment business and gears up to expand the Zune service to be available on more than just Microsoft's own devices.

"The goal is to make non-gaming entertainment a first-class citizen within Microsoft's business," he said. That means building better software and gaining scale "a little further out than just in Redmond."

"The other thing we are trying to do, like any other business, is to make some money," Rodriguez said.

Rodriguez wasn't ready to offer details on when the Zune service would come, say, to Windows Mobile, but he did say to expect products within this calendar year that take the Zune service beyond just Microsoft's own line of digital music players.

"Zune the service needs to transcend Zune the device," Rodriguez said.

Zune, the device, has faced an uphill battle in its effort to offer a rival to Apple's iPod. Although the company has gained some share, it has come largely at the expense of the companies that were on the market with devices using Microsoft's PlaysForSure software, which predated the Zune.

Microsoft has been saying for some time that it would expand to other "tuners" beyond the Zune player and work on that front predates the latest reorganization. Meanwhile, the company says it is not getting out of the Zune hardware business altogether and in fact new Zune hardware models are expected to come out this fall.

"You have to have a hero device," he said. "If you ask me how important is it from a numbers perspective, today it's ultra-important. If I do my job right, part of my job is to make it less important. Part of my job is to make sure the service comes into every device."

"Zune the service needs to transcend Zune the device."
--Enrique Rodriguez, vice president, Microsoft

But that doesn't mean Rodriguez doesn't see a need for Microsoft to keep making the Zune.

"The reality is that will continue to be the one vertical device that we control every...aspect of it all the way to what it says on the box," he said. "So shame on us if it is not the best."

Rodriguez said that a large part of the reorganization was about bringing more heads together to work on a unified entertainment approach, one that is headed toward a more cloud-based approach.

"To write the type of software...it's a complex job, it's a Microsoft scale job," he said. Microsoft won't say how many people work on Zune now or how large the team was prior to the reorganization, however, Rodriguez said by combining teams, Microsoft has more people focused on entertainment broadly.

"The aggregate of people is more today than it was two weeks ago," Rodriguez said. "We're taking what used to be 300 people there, 300 people there, and 300 people there...into being 1,000 people all around the same vision."

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.
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by t8 February 14, 2009 3:36 AM PST
Hey where are all the comments gone?

Did Microsoft pay you to remove them?
Reply to this comment
by Vegaman_Dan February 15, 2009 7:26 PM PST
Looks like most of the active stories with comments got nuked over the weekend. Technical difficulties somewhere in the system.
by AaronCT123 February 14, 2009 11:03 AM PST
Yea.. I feel like I had commented on this?
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by Waam February 14, 2009 3:42 PM PST
Please MSFT! Drop Zune and watch your stock improve instantly.
Reply to this comment
by random truth February 15, 2009 5:15 PM PST
I have a bias against microsoft mp3 players and refuse to support them as I equate microsofts "plays for sure" standard the reason that other mp3 players besides the ipod failed.
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by seven7dust February 15, 2009 6:02 PM PST
it's not MSFT's fault entirely !
those other companies could have easily developed some software to rival itunes
Instead of being so dependent on Microsoft's play for sure crap !
The problem is that most companies r either hardware or software companies
hardly n e do both, which is why Apple have a edge over the competition IMO
by random truth February 15, 2009 9:35 PM PST
@seven7dust
However consumers thought the mp3 players that did not have that plays for sure icon on it would not play their music...
by seven7dust February 15, 2009 6:12 PM PST
talk about splitting the head from the rest of the body
wat is "MrSofty" thinking ???
they r barely selling Zunes as it is
and now they r splitting up the software and the hardware teams ???
Hello MSFt !!! n e body home !!!
the reason the IPod succeeded was because of the software and hardware integration !
and
now with Ipod touch out the Software is even more important
The Ipods r not just Multi-media jukeboxes n e more now but pocket-computers !
I Wonder how they plan on competing with that ?
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by rexworld February 15, 2009 6:20 PM PST
This move makes no sense -- after Microsoft screwed the OEM's with the release of Zune (and the killing of Plays for Sure), why would those same OEM's now turn around and support the Zune service on their hardware?

Microsoft made their own bed when they decided to pursue the Apple model when it comes to media players. They abandoned the model that had worked so well in the past, where Microsoft invests in the software and the OEM's invest in creating a huge variety of compatible hardware.

If they can't make the current Zune market work they should abandon the whole effort, because I don't see how any OEM is going to back them now after what Microsoft did to them.
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by XDriver February 15, 2009 6:31 PM PST
Now that iTunes is removing the DRM anybody can use the MP3 player they want. This already gives the opportunity to any manufacturer to challenge the iPod, if they have the brains to do it.
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by Sumatra-Bosch February 15, 2009 6:55 PM PST
Zune? Hahahahahaha!
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by t8 February 15, 2009 7:41 PM PST
Ha ha ha ha ha ha ha ha
by fearboy February 15, 2009 8:42 PM PST
Never heard of "PlaysForSure," but I really do like my Zune. I thought for sure it would be cut loose when MS announced their layoffs. Glad to see there will still be some support for the device.
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by Playos February 17, 2009 11:06 PM PST
Just bought a Zune to replace my broken Ipod instead of getthing a new iPod... A) I hate iTunes and don't want to use it anymore... b) way bigger screen, which is great for a 120gb player with LONG list of artists.

seriously... who buys music? I'll pay for a concert, I've donated to small and big artists... but stop supporting record companies... they're responsible for DRM, ****** radio, and [fill in your loathsome commercial band/singer]...
Reply to this comment
by ecolinv February 18, 2009 6:31 AM PST
Couldn't agree more, Zune 120 is a great player with good software. It's doubtful that the commenters above have actually used both Zune and an Ipod. If so, they know you're right.
by Monahan92 February 19, 2009 4:09 PM PST
I agree with both of you. I'm sure most of the people that commented above don't have a Zune. I'm not saying they're wrong...it is there opinion but to tell you the truth i had an iPod and hated it, the firmware sucked, the hardware sucked and iTunes sucked but that is just me. I also just happen to favor underdogs as long as the product i'm using is good and the the Zune is a very good product. It has a bigger screen to watch all the movies you can pack into the 80 or 120Gb of space also the software unlike iTunes lets you sync the Zune with one or more computers...i'm not sure why though...O wait, IT JUST MAKES SENSE. I don't care what other people think because I have already decided that when my First Gen 30Gb Zune goes down the drain i'm gonna buy whatever that newest version of the Zune is out at the time. I hope the Zune stay for those of us who dare to be different and happy listening to those of you who love your Zunes!
by bluedog23 March 11, 2009 8:45 PM PDT
If MFST was serious about gaining some market share, then why not have the Zune work on Macs. Apple's Ipod works on PC's. Seems turn about is fair play.
My daughter would love to trade her Ipod for a Zune, but not an option when her computer is a Mac.
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About Beyond Binary

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft.


Beyond Binary is a look at how technology is changing our lives and the people behind all that life-changing stuff, with an extra emphasis on that which emanates from Redmond, Wash.

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