Verizon Wireless and I are back to being best friends

Most companies don't intend to treat you like a jerk but sometimes it happens.

May 15, 2008 10:45 AM PDT Follow @dr138

I got a call yesterday morning from the manager at the Verizon store where I had a not great experience last week. I am happy to say that me and VZW are back to being BFF.

All he really knew was that the call center had told him that I had a very negative experience in the store and he called me personally to ask what happened. This is the kind of customer service that I have always seen from Verizon and I appreciate the effort that they made.

As a side note for all you commenters, I am not getting anything for free, nor am I getting anything for this post.

CNET Update

Questions persist about NSA surveillance

Organizations request more transparency in the National Security Agency's data collection methods, Netflix plans to launch DreamWorks TV shows, and Instagram is rumored to be adding video.

Play Video