May 15, 2008 10:45 AM PDT

Verizon Wireless and I are back to being best friends

I got a call yesterday morning from the manager at the Verizon store where I had a not great experience last week. I am happy to say that me and VZW are back to being BFF.

All he really knew was that the call center had told him that I had a very negative experience in the store and he called me personally to ask what happened. This is the kind of customer service that I have always seen from Verizon and I appreciate the effort that they made.

As a side note for all you commenters, I am not getting anything for free, nor am I getting anything for this post.

Dave Rosenberg dishes up "Software, Interrupted" with nearly 15 years of technology and marketing experience that spans from Bell Labs to multiple start-up IPOs to open-source enterprise software companies. He is co-founder of MuleSource and currently serves as the general manager of Hardy Way. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure. You can contact Dave via e-mail at softwareinterrupted@gmail.com or follow him on Twitter @daveofdoom.

Topics:: Marketing,; Market Dynamics,; Economics,; Off-Topic

Tags:: Verizon,; Rant

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About Software, Interrupted

In "Software, Interrupted," Dave Rosenberg discusses disruption in the software market, as well as the products and services that keep business technology norms in perpetual flux.

With nearly 15 years of technology and marketing experience spanning from Bell Labs to multiple start-up IPOs, Dave co-founded open-source software company MuleSource and now serves as general manager of Hardy Way. He also happens to be a U.S. patent holder and a workaholic. Technology is his best friend and mortal enemy.

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