Verizon Wireless and I are back to being best friends

Posted by Dave Rosenberg

I got a call yesterday morning from the manager at the Verizon store where I had a not great experience last week. I am happy to say that me and VZW are back to being BFF.

All he really knew was that the call center had told him that I had a very negative experience in the store and he called me personally to ask what happened. This is the kind of customer service that I have always seen from Verizon and I appreciate the effort that they made.

As a side note for all you commenters, I am not getting anything for free, nor am I getting anything for this post.

Topics:: Market Dynamics,; Off-Topic,; Economics,; Marketing

Tags:: Verizon,; Rant

Bookmark:: Digg; Del.icio.us; Reddit

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About Negative Approach
Dave Rosenberg is CEO and Co-founder of MuleSource, a venture-backed company that develops open source integration and infrastructure software. On the Negative Approach Blog, Dave discusses the dynamics of growing a startup company and how the software market is evolving against monolithic software corporations whose corporate hegemony stifle innovation and annoy developers worldwide. With experience at both large corporations and several startups, technology has long been his best friend and mortal enemy. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure.

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