Tivo, Comcast, or HBO just screwed me by deleting a recording with no recovery
For those of you who have young children you know that you need some kind of bedtime ritual to get the kid to go to sleep.
At our house we watch the Goodnight Moon show that we Tivo'd from HBO. I should have bought the DVD a few months back instead of just now but we figured it would always be in the Tivo!
This 30 minute masterpiece does an amazing job calming the savage beast. But today we got quite a surprise when the Tivo deleted the show on it's own and doesn't show it in "Recently Deleted Items" or offer a way to search for deleted items. So now the damn thing is just gone and we had to wrangle the kid to sleep after reading her a book. (Yes, I know we should probably do that anyway, but the video is magic.)
So, who's to blame? I don't know. I checked the Tivo forums and read that HBO is now expiring programs from people's Tivo boxes, and I don't trust Comcast a whole lot so I am sure there is collusion in there somewhere.
I am incredibly annoyed and honestly feel like my rights as a consumer (especially one who has owned 3 Tivos and pays a whopping cable bill) have been trampled. I am sure there is some explanation but it's infuriating. There is nothing in my contract with Tivo (or Comcast) that says they can delete material on my Tivo that I continue to pay a subscription for.
Having been a *very* happy Tivo owner for about 7 years this is the first time where I have been so pissed that I want to throw the thing out the window. I guess I will go check out MythTv.
Dave Rosenberg dishes up "Software, Interrupted" with nearly 15 years of technology and marketing experience that spans from Bell Labs to multiple start-up IPOs to open-source enterprise software companies. He is co-founder of MuleSource and currently serves as the general manager of Hardy Way. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure. You can contact Dave via e-mail at softwareinterrupted@gmail.com or follow him on Twitter @daveofdoom. 
Actually there is: http://www.tivo.com/abouttivo/policies/tivoserviceagreement.html
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4. We Don't Control Third-Party Content! The TiVo service gives you the ability to access audio, video, and other media over which TiVo exercises no editorial or programming control ("Third Party Content"). You understand that: (a) TiVo does not guarantee the access to or the ability to record, display, or transfer any particular program; (b) programming is not under TiVo's control; (c) programming providers may restrict or limit the ability to record, display, view or transfer particular programs by using a variety of copy protection mechanisms; (d) content providers may restrict or revoke access to their content at any time; (e) TiVo is not responsible for and has no editorial control over any Third Party Content; and (f) TiVo has no control over the distribution of such content. You agree that TiVo will have no liability to you, or anyone else who uses your account and TiVo DVR, with regard to any Third Party Content.
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- by taztim April 17, 2008 7:45 AM PDT
- You need to buy it..Goodnight Moon and Other Sleepytime Tales (2000)
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(9 Comments)Director: Amy Schatz Rating
Price: $12.98 @ Amazon.com. Don't trust technology, trust a book, trust yourself.