Bad PDF formatting reveals Google Voice numbers

Google Voice may not have made it onto the iPhone yet, but the service has still managed to attract more than 1.4 million users.

In a story posted Friday, BusinessWeek is reporting that Google Voice has grown to 1.419 million users, 40 percent--fully 570,000--of whom use the service every day. The information comes from documents in which Google responded to questions from U.S. regulators interested in whether the search giant is improperly blocking calls to phone numbers in specific rural areas of the country.

But while the information about the number of users of the service was included in the documents Google handed over, they were not meant to be made public.

"Though the number of Google Voice customers was redacted in the version that was made public, BusinessWeek reviewed the information in the redacted sections," BusinessWeek reporter Arik Hesseldahl wrote. "'We had intended to keep sensitive information regarding our partners and the number of Google Voice users confidential,' Google said in a statement to BusinessWeek. 'Unfortunately, the PDF submitted to the (U.S. Federal Communications Commission) was improperly formatted.'"

Hessedahl added that subsequently, the FCC has replaced the first letter on its site with one in which the information originally intended to be redacted has been blacked out.

He also reported that another since-redacted section of the documents suggests that Google intends to take its Voice service global and has inked deals with several "international service providers for inputs to Google Voice." However, Google said that no such international services have gotten off the ground so far.

That Google should screw up something so simple as PDF formatting is terrific, from a reporter's perspective. Surely however, its investors, board members, and executives are none too happy with the employee responsible for ensuring that the relevant passages of the documents were blacked out. But, as someone who may not have been too successful at such an operation myself, I shouldn't throw stones.

And in the spectrum of corporate secrets it would have liked to keep to itself, the number of Google Voice users is kind of small potatoes. Somewhere, Larry and Sergey are probably breathing a sigh of relief that that's all that escaped the faulty digital black-out.

So, word to the wise, corporate types: if you have to give the government documents that are going to be made public, pay a little more attention to the way you format your PDFs. A lot could hang in the balance.

[drwam]

Well, there's Adobe Software for you. Slow, bloated, and harder to use than it should be. They used to do good stuff a couple of decades back.

[keepntabs]

Who's to say that they used Adobe to make the PDF? There are lots of other applications that create PDFs.

[n3td3v]

I wouldn't say its much of a secret but its definitely a blunder.

[Police_States_of_America]

i hope someone is fired over this

tighten your data policies google!

[Hernys]

> 1.419 million users, 40 percent--fully 570,000

I don't get it. 40 percent of 1419 million is 570 million, not 570 thousand.
Which one is it? Do they really have one fourth of the world's population on board ( difficult to beleive, as I think there are barely that many computer users in the world) or they only have 1.4 million users, which would be lame?

[1g2j]

You forgot the decimal in 1.419 million, which I notice when I read the article correctly. He didn't put 1419 million. Quit trying to proof read. SMH.

[SolarSaves]

I do believe that in some parts of this world, they use a period "." as the delineator of thousands, milliions, etc. and the comma "," as the decimal point.
i.e. 1.419.000.000,00 = 1,490,000,000.00
In that case Hernys was thinking this represented "one billion four hundred nineteen million",or "1,419 million" or 1,419,000,000.00

[alaris3k]

someone needs glasses.

[JoeF2]

"I do believe that in some parts of this world"
Like in Europe...

[3tire]

I do believe that in some parts of this world, they use a period "."

Well, he's still wrong. In this part of the world, 1.419 million is read one point four one nine million.

[krosafcheg]

A person caring about the math in a blog posting. fail.
A person incapable of using Adobe 9 with redaction tool. fail.

[igl00lgi]

Social engineering at its best.

[worried1]

What other secretes is being hidden from us?

[Grifter02]

The secrets of spelling and grammar are being hidden from you.

[3tire]

Secretes? That's disgusting.

[aSiriusTHoTH]

Just when you thought the story was bad enough.... you read the comments.. hehe