The business leader 2009: Chief Meaning Officer

2009 will be a year of major uncertainty. The doom and gloom of the economic downturn, the deterioration of mass markets, the pervasiveness of the digital lifestyle, a host of explosive political conflicts, and the fragmentation of traditional societal institutions are causing anxiety and propel a new search for simplicity and non-economic value systems.

Consumption-driven wealth and status are being replaced by identity, belonging, and a strong desire to contribute and do something "meaningful" rather than just acquire things. Trust and reputation are no longer enablers for the exchange of goods, services, and information, they are replacing them. Values are the new value. Meaning is succeeding experience and customer satisfaction. "The job of leadership today is not just to make money. It's to make meaning," writes management consultant John Hagel. Out: Bottom-line-pragmatists and financial wizards. In: philosophers and ethicists.

This new cultural climate presents a historic opportunity for brands to transform themselves into arbiters of meaning. Becoming Chief Meaning Officers, business leaders must move beyond simply connecting products and customers with the goal to facilitate transactions - they must now create "meaning" through actions and interactions. When your brand is a vector, your base becomes a movement - that's what we learned from Barack Obama's campaign.

In 2009, we will see more examples of "meaningful marketing" and businesses generating value that goes beyond just meeting consumers' needs. This will imply several profound paradigm shifts: essence instead of luxury, free sharing instead of monetized scarcity, radical transparency instead of brand control, authenticity instead of image, empathy instead of focus groups, conversations instead of messaging, collaboration instead of dissemination. A "meaning surplus" will become imperative: Only brands that give more than they take will be able to create sustained brand loyalty.

The first thing that needs to be done is to stop judging people and things by their cover. Otherwise all talk about meaningfulness is just useless talk and nothing else. It is the quality of the substance that should count.

[GALLERY84]

obama is just about the only person on the planet that can fix this mess i wish him luck

[ITRebel]

Although I voted for Obama, I am not sure yet if it was a wise choice. Leaders who present themselves as Chief Meaning Officers must deliver. The expectations are much greater for this type of leader, but can they deliver?

I am most interested in the performance of these idealistic and spiritual movements when reality starts to take shape. A good example is the open source movement in software. It is a movement based upon idealized and almost spiritual notions about the freedom of software. They thought that they could have profitable software companies based upon revenues from service alone. That model has failed miserably. Open source software is now paid software in business applications. The problem is that these open source products often perform very poorly against proprietary products in basic benchmark measures such as speed because the proprietary products have the advantage of closed innovation. When a business model like open source has been built on a spiritual message like "free software" and when that message is switched, the credibility of the movement leaders and the movement evaporates. At the end of the day, a business leader has to make sure that the product that they deliver has better value than all other possibilities. There is nothing spiritual about this; it is the way that business has always been done.