September 4, 2008 11:34 AM PDT

Understanding Google Chrome

by Adam Richardson
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google chrome comic (Credit: Scott McCloud/Google)

Google's new Chrome browser is an interesting entry into the revitalized "browser wars." Given Google's Apps and Gears, the browser has essentially become the "OS" that contains them, so it makes perfect sense that Google would want to extend into that area to give it more control, and provide custom functionality that could not be accomplished with other browsers that it does not control.

But what is also interesting is how Google chose to describe some of its capabilities and intentions to the world: with comics.

The comics form has a number of benefits, the most obvious being that it does a better job of explaining technical features of Chrome better than a dry spec sheet would have.

For example, what if Google had said this in a features section of a page describing Chrome: "Multi-process rendering engine eliminates browser hangs due to single-threaded JavaScript executions."

I would have thought, "Gee, that sounds great, but I don't really know what it means." Well, the comics form allows the company to explain that in a non-intimidating way. It's still not exactly lay-person speak. (It is more geared toward journalists and bloggers who will be more familiar with the jargon than the general public.) But many more people will now understand what's going on under the hood and, more importantly, the resulting benefits.

A nice side benefit for Google is that because the team of people who worked on it are brought to life through the comic (rather than stultified by press-release lingo), it humanizes Google at a time when it is starting to get a bit of a big-bad-wolf-Microsoft reputation due to its size and clout. By focusing on the individuals, it takes the mega corporation out of the picture (literally and figuratively).

The comic itself was created by well-known online comics artist Scott McCloud, after doing many interviews with Google engineers. It's a great example of using someone outside the nitty-gritty of the product development process, with a knack for story-telling, to craft the narrative of the product. Too many good products fall by the wayside because not enough attention has been paid to the narrative--in other words, telling the value proposition in a way that the audience can relate to.

McCloud also wrote the mini-classic book Understanding Comics, which is a must-read for anyone who makes use of storyboards or scenarios to describe how a yet-to-be-made product will be used. Back when I was teaching industrial design I would get all my students to buy it.

Unfortunately, navigation of the Chrome comic itself is a bit clunky. There are just back and forward links at the bottom, which look pretty old-school considering how advanced the product they are talking about is supposed to be. There's also no sense of where you are in the "book." Is page 8 still early at the beginning, and do I need to get comfortable for the long haul, or am I almost done? (It's 38 pages long, so, yes, it takes awhile.) It's been treated more like a series of static pages than a slide show, and slide shows can be done much better and dynamically than this (in fact McCloud has some interesting uses of dynamic navigation on his own site).

Adam Richardson is the director of product strategy at Frog Design, where he guides strategy engagements for Frog's international roster of clients, envisioning and creating new products, consumer electronics, and digital experiences. Adam combines a background in industrial design, interaction design, and sociology, and he spends most of his time on convergent designs that combine hardware, software, service, brand, and retail. He writes and speaks extensively on design, business, culture, and technology, and he runs his own Richardsona blog. Adam is a member of the CNET Blog Network and is not an employee of CNET.
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by gagahput3ra September 4, 2008 3:50 PM PDT
Yep. I'm quite disappointed with how Google puts the comic aside with all link that we have to navigate one by one, i mean, to this day i never really finished the comic. Too much distraction.

but maybe Google really wants people to concentrate & look at the comics with detail, i mean, if they put it like a flash slideshow, than people will skip-skip-skip the part where things get too complicated.
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by scottmccloud September 4, 2008 4:09 PM PDT
Agreed on the format. It was actually a print comic, primarily, but we're putting together more screen-friendly options.
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by albanvic September 5, 2008 1:00 AM PDT
Google Chrome. I have tried several times to import my list of favourites from MS Internet Explorer and it chooses only to import some of them (just a few).
Why ? Am I doing something wrong?
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by seesreehari September 6, 2008 9:00 AM PDT
informative

http://dailytechnoapps.blogspot.com/
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by seesreehari September 27, 2008 6:51 AM PDT
Google Chrome is good, it may not be a killer app. It may not kill IE or Firefox. But Chrome is gaining lot of popularity from the time launched Chrome has taken up 6.3% of browser share. Which is a good spike.

But I still prefer Firefox over Chrome for the following reason.
1. I like Firefox interface over Chromes.
2. I love Firefox Addons
3. Firefox is available on Linux

I would say Chrome would pickup mostly among who use IE. It may also pickup among mobile users, if Google comes up one for mobile phones.

Some tests have proved that Chrome is faster than Firefox and IE 8 and Safari. But I believe that Firefox's future version is going to be faster because of its new TraceMonkey javascript engine.

http://dailytechnoapps.blogspot.com/



the article here is excellent
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by SheilaRo May 3, 2009 3:51 PM PDT
Google Chrome is nice and quick, with slight lag when opening new pages. All seems very smooth. When you open the browser, to me it seems much quicker than Firefox or Internet Explorer.

Another feature I like is being able to drag and drop the tabs into and out of windows.

I like this browser, however with new innovations, some wrinkles need to be ironed out.

<div style="text-align: left;"><a href="http://technewsreviewstnr.blogspot.com" target="_blank">Tech News</a></div>
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by SheilaRo May 3, 2009 3:58 PM PDT
Google Chrome is nice and quick, with slight lag when opening new pages. All seems very smooth. When you open the browser, to me it seems much quicker than Firefox or Internet Explorer.

Another feature I like is being able to drag and drop the tabs into and out of windows.

I like this browser, however with new innovations, some wrinkles need to be ironed out.

http://technewsreviewstnr.blogspot.com/
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by lenins July 25, 2009 5:11 AM PDT
THE GOOGLE CHROME, IS NOT THAT GOOD. AFTER 15 ERROR REPORTS, I UNINSTALLED GOOGLES.
THE MICROSOFT INTERNET 8 AND BING, I LIKE. BUT THERE ARE ISSUES WITH THE INTERNET 8. BING IS A FAST SEARCH ENGINE, WITH THE INPRIVATE BROWING, IS EXCELLENT AND I SAVED OVER 300 DOLLARS ON MY NEW LAPTOP. THE SILVERLIGHT IS ONE OF THE BEST FEATURES. I WILL NOT BUT THE MICROSOFT INTERNET 7. I TRIED IT BUT I AM NOT GOING TOO PAT THAT MUCH MONEY ON A SEARCH ENGINE AND HAVING TOO RENEW IT,EVERY YEAR AND SPENDING MORE MONEY-NO WAY.
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About Matter/Anti-Matter

Tim Leberecht and Adam Richardson both work for Frog Design, a consulting firm specialized in designing innovative products and services for Fortune 500 clients. On the Matter / Anti-Matter blog, they engage in a debate around questions they face day-to-day in their work, using convergence/divergence as a lens through which to look at the pressing issues in business, culture, and technology. What makes a successful convergent product or a successful divergent innovation? Is convergence a myth that users don't really care about, or is the current state of convergence just not satisfying enough for them to embrace? How much divergence of innovation is good, and when does it just become confusing? How do you stay on top of people's ever changing needs and wants?

They are members of the CNET Blog Network and are not employees of CNET.

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