• On CBS MoneyWatch: 5 Things You Should Buy at Walmart
April 18, 2008 10:03 AM PDT

Big Apple schools refuse Macs over Wi-Fi flaw

by Tom Krazit
  • Font size
  • Print
  • 31 comments

The New York City school system has refused to accept any more iMac shipments until Apple fixes a Wi-Fi flaw, according to a report.

MacBook shipments are on hold to Big Apple schools until the other Apple fixes a Wi-Fi problem.

(Credit: Apple)

MacNN is reporting that the city's Department of Education has instructed Dell Managed Services, which is apparently the DOE's IT partner, to stop all iMac shipments until Apple fixes a Wi-Fi connectivity issue. The exact nature of the issue wasn't explained in MacNN's report, which cited an e-mail from Apple to school faculty apologizing for the problems.

It's unclear how long this problem has been going on, but AppleInsider reported that some shipments have been on hold for almost two months, which was right around the time Apple shipped the 10.5.2 release of Leopard. A News.com reader directed us to several discussions on Apple's user forums regarding Leopard Wi-Fi problems that go back as far as November.

AppleInsider also believes that Apple is getting set to fix the Wi-Fi flaw in the next release of Mac OS X Leopard, which will be 10.5.3. That's expected sometime in the next few weeks, although signs have appeared that the update will be here sooner rather than later, as Apple also works to correct a QuickTime flaw with that release.

An Apple spokesman said the company is looking into the issue. If you have been running into any kind of Wi-Fi connectivity problems with your Leopard machine, let us know.

Tom Krazit writes about the ever-expanding world of Internet search, including Google, Yahoo, online advertising, and portals, as well as the evolution of mobile computing. He has written about traditional PC companies, chip manufacturers, and mobile computers, spending the last three years covering Apple. E-mail Tom.
Recent posts from Apple
Disney opening 'magical' Times Square store
Apple's App Store tops 3 billion downloads
Smartphones continue to surge
Apple to buy Quattro Wireless for $275 million
Major Apple product announcement set for January 27
Apple pulls iPhone app that upset Hollywood
Ex-Googler Lee sees Apple tablet debut in January
Apple misses its mark on Windows 7 Boot Camp support
Add a Comment (Log in or register) (31 Comments)
  • prev
  • 1
  • next
Macbook Filesharing (SMB) from windows sucks
by vrkiran April 18, 2008 10:29 AM PDT
Its just too slow and too painful. I am not sure if this is due to WiFi, but it seems be far better when I connect to LAN. I don't see this problem with a Windows laptop on WiFi.
Reply to this comment
No problems connecting to Windows networks
by petejohnson April 18, 2008 10:47 AM PDT
I connect to the network at the school I work at via wifi every day,
and have no problems or speed issues. I can browse the network
and all shares with ease and with excellent speed. I think perhaps
you have a configuration issue or possibly a problem with the
router or access point. My previous MacBook did well connecting
with Tiger, but I find my new MacBook with Leopard to do a much
better job connecting to my wireless Server 2003 network with
ease.
View reply
802.11n drops
by Thedavew April 18, 2008 10:59 AM PDT
If it is the same issue I've been having with 802.11n consistently
dropping, then they are justified. It's annoying and unexplained so
far. I have to back down to G to keep things connected, but occasionally it will loose the connection for an unknown reason
when connected G. My wife vista PC does not have this issue on
either setting, n or g.
Reply to this comment
Unable to get specific on the root cause
by Seaspray0 April 18, 2008 12:32 PM PDT
That's an interesting observation and I hope you find the problem. However, your wife's computer does not contain the same hardware and you could be receiving interference from other unknown sources. So, without an OS comparison using the same hardware or same OS on each other's hardware, there is no way to relate the issue to specifically the software or hardware, or a combination of both.

Either way, the following is a common issue I see and here's how to check it:

Briefly turn off your wireless transmitter to scan for other wireless networks in your area. If found, adjust your wireless transmitter to NOT use the same channel. Wireless G defaults to channel 6 on most home routers and most people have no clue how to adjust them or never do. You'll be surprised how much better reception you can get when you move a few channels away from channel 6.
No problem with Draft-N here
by wfseube April 19, 2008 7:04 PM PDT
I'm using a new MacBook Pro and a D-Link DIR-655 and it works
great with the draft N support. Much, much faster than 11G and
100% reliable. My wife's Toshiba drops in G mode, but the MBP is
rock solid.
It's 802.11 draft N, not finalized!
by libertyforall1776 April 21, 2008 12:14 PM PDT
What do you expect of an UNFINISHED "standard"?! Sheesh. You
want reliability, then use 802.11G, which is a FINALIZED standard.
WPA + WDS = Trouble
by goalcam April 18, 2008 11:02 AM PDT
If you have WDS running on a WPA encrytpted network, sooner rather than later, OS X seems to think that the wireless network has been compromised and denies access to it. Not cool!

It works fine under WEP though.
Reply to this comment
Yeah, great...
by gefitz April 19, 2008 2:33 PM PDT
WEP works fine. but a third grader with the right software can crack WEP encryption.

Smells like Apple being Apple. "I just can't understand why the business market doesn't buy Apple."
Problems with both Vista and Leopard
by sciontcya April 18, 2008 11:31 AM PDT
We have a large, secure corporate wireless network, and both new
OSes refuse to work with it.
We have re-designed it to function as it's using what may consider
legacy protocols.
It's not just Apple, and it's probably due to the school using
something old like us.

Quit the bashing, fools.
Reply to this comment
Read a bit
by Kimsh April 18, 2008 2:51 PM PDT
You should read the other posts on this thread...
View reply
WEP stinks.
by Goodbye Helicopter April 18, 2008 8:54 PM PDT
WEP is the problem generally.
Most wireless router manufacturers use their own
implementation of WEP.
WPA on the other hand has a standard that is implemented
better.
If you're using WEP you're less secure (though not by a lot).
But WEP will also give you more trouble with more wireless cards
regardless of brand.

Interference anybody?
2.4 ghz & 5 ghz are the frequencies used by wifi devices. ...
Oh gee, these are part of the FCC's open spectrum in the USA,
and they're also the same as those used by cordless phones....
oh, and microwave ovens generate RF noise in this range...
oh, powerlines and substations too...!
gee, I guess WiFi itself is sham...

idiots.
You are schools.
Do your homework.
MacBook drops connection
by haggaret April 18, 2008 12:40 PM PDT
I've had trouble staying connected to the access point on my home network since day one with my new macbook. I've been connected for maybe an hour or more continuously but it will randomly drop the connection. I've always been able to reconnect with no issues, but it's definitely a pain. Also makes for a real pain when attempting to stream music to an airport express.

Never had any issues using a windows laptop off the same access point - it hasn't ever dropped the connection.

Here's hoping they do fix it.
Reply to this comment
Macbook drops connection
by templetonrl April 18, 2008 5:23 PM PDT
I was having the same problem. Do all your software updates, then
find and install the firmware update for airport extreme thru the
utilities folder. I did this and have had no problems since.
Very interesting!!
by Rmiami225 April 18, 2008 7:11 PM PDT
I tried to upgrade from a linksys "g" router to a Netgear "N" router the other day and had nothing but problems with getting online with the Macbook .... I called Netgear, and Apple but could not resolve it ... so I hooked the "g" back up and returned the router! My toshiba M700 was not setting any speed records on it ether ... but the Mac was on and could have been effecting it!!?? I guess I should take back what I said to the Netgear tech!!!!!
Reply to this comment
Dropping the Home Connection-100% of the Time.
by espeed623 April 18, 2008 10:35 PM PDT
I'm starting to get really mad here--I'm working in GarageBand 3
and I'm also doing some YouTubing, MySpacing, and checking my
email. Not to mention IMing using MSN 6.0.3 and iChat--when
*Apple funk noise!* and my sound starts to goof up. Whenever
AirPort goofs, it has to take its wrath on the sound. I hope 10.5.3
WILL FIX ALL of this.
Reply to this comment
Dolt
by sciontcya April 19, 2008 1:28 PM PDT
If you drop your connection 100% of the time, you have no
connection.
Maybe your $20 router is your issue.
Maybe you just don't know what the heck you're doing.
Lord, there needs to be a test before people are allowed to buy
technology.
View reply
Thank You
by dtrots April 19, 2008 3:01 AM PDT
Thank you to whoever made this decision. My sister bought a
brand new Mac Book with the same issue. There are over 5000
posts on Apple's support forums regarding it. All you can do is sit
and wait for an update. You feel like an idiot spending $1500 for a
laptop that doesn't work right. Finally someone with some buying
power may get the point across.
Reply to this comment
Dell ships the iMacs?
by driven01 April 19, 2008 4:21 AM PDT
Did I read that right? Dell Managed Services ships the iMacs to the
schools?
Reply to this comment
It's possible
by sjsobol April 19, 2008 9:42 AM PDT
We're a Dell Small Business reseller and we can get all sorts of stuff through them (the one notable exception is HP printers, since they don't buy anything from HP, HP being their #1 competitor). Most of the stuff is probably sourced through one of the big IT distributors like Ingram Micro or Tech Data.
I think I know what it is -- 802.1x authentication
by janstett April 19, 2008 5:37 PM PDT
Because I have this problem too -- Leopard broke 802.1x authentication for me and I haven't been able to get on my company's corporate wireless network. Ironically this is at the company that invented it (Agere) and more ironically I heard Tiger broke it when it was released too. We filed a bug within days of Leopard coming out but Apple still hasn't fixed it. I bet that NYC schools have ancient equipment, probably donated, that have 802.1x.
Reply to this comment
It's been unacknowledged by Apple for too long
by SLIPPYSLOPE April 20, 2008 7:02 AM PDT
Hopefully, the NYC school system will bring a response to long
standing problem, which only affects MBPs running Leopard
10.5.2 and which Apple has remained totally silent on.
AppleCare claims to know of no such issue and the so called
Genius' in the Apple Stores can't fix it and don't acknowledge it
(one tried looking it up in the internal Apple knowledgebase and
found no reference). The many threads on the Apple Discussion
fourms and hundreds of posts and thousands of views speaks
volumes. Apple's silence also speaks volumes.
Reply to this comment
Why Mac Why!
by ez4ryder April 20, 2008 9:18 AM PDT
You make such a good product, why haven't you just fixed your WI
Fi glitch.

Get your act together guys! I'm a new AppleGuy and suprised at
you delaying behavior...

ezjoe
Reply to this comment
LOL
by smokified April 21, 2008 11:39 AM PDT
New Mac guy. As a new mac user you better get used to the fact that Macs are just overpriced PCs that run an operating system that has not been through near the market testing as Windows has. You will soon see as Macs become more popular (if they do) that more and more complaints and bugs will surface.
View reply
Leopard Wi-Fi issues
by fadeluca April 21, 2008 7:50 AM PDT
I have had WiFi issues on my home iMac ever since upgrading to Leopard (or at least to 10.5.1). The machine came with Tiger preinstalled and a Leopard upgrade disk. Everything worked fine under Tiger. When I "upgraded" to Leopard and applied the 10.5.1 update, I started noticing that my WiFi connection would be good for a little while after I booted the machine, then it would appear to progressively degrade, until I would start getting "You are not connected to the Internet" messages when trying to browse with Safari. I have since given up on the WiFi, turned AirPort off, and hooked an Ethernet cable from the iMac to my router.

If you search the news sites, you will find articles about reports of slow wireless degradation that came out right after Leopard was released. There have been all sorts of posts on Apple's discussion forums about Leopard WiFi issues dating all the way back to last year. I have found it very disappointing that Apple has done nothing to fix this problem for so long.
Reply to this comment
WiFi problem with OSX 10.5
by medavis824 April 21, 2008 9:21 AM PDT
I will add my "me too". Ever since upgrading to 10.5 my MacBook Pro randomly drops the WiFi connection with my access point. There no warning or notification from the OS. Then it just re-connects on it's own. Hope it gets fixed in the next update.

Mdavis
Reply to this comment
by macwater June 23, 2008 8:24 PM PDT
This problem has driven me crazy. For the first 6 months my Macbook WI-FI was perfect. Then frequent dropouts started occurring. I even had my ISP visit to check the connection and, after much deliberation, announced the problem was with my Mac. (Had I visited this forum sooner, it might have saved a lot of time). The end result is I am now running a 10 metre ethernet cable from my Macbook to the Wi-fi router/modem. Not happy at all. (I'm currently running OS 10.4.11). I work from home so this is more than just an annoying problem. Anyone know if and when Apple will address???
Reply to this comment
by TinoDude July 29, 2008 2:49 PM PDT
I got a Mac Book Pro. I really like it but it has that really annoying problem. The wireless card only works when the router is one meter away from the laptop. Is there a way to increase the range of my card? I did that with the router and now it is at full range but still my mac dont find it if i'm in other room!
IF anyone can help me, please mail me. Simba.spirit@gmail.com
Reply to this comment
(31 Comments)
  • prev
  • 1
  • next
advertisement

Five New Year's resolutions for Google

Stakes are high as Google attempts to maintain one of the Internet's greatest cash machines while pushing into new and risky markets.
• Android event set for Jan. 5

For eBay sellers, a holiday hamster hangover

The gift frenzy over Zhu Zhu Pets leaves some power sellers feeling like they've just run a marathon--but the steep price tags lead to some impressive profits.

About Apple

At the start of the 21st century, there's no tech outfit more influential than Apple. CNET News' Erica Ogg and other reporters will attempt to make sense of the rumors, hype, products, and people that will shape the future of the company. But Apple's not the only game in town, as the established cell phone companies and others strike back against the iPhone. E-mail Erica at erica.ogg@cnet.com.

Add this feed to your online news reader

Apple topics

advertisement
advertisement

Inside CNET News

Scroll Left Scroll Right