January 24, 2008 12:51 PM PST

Report: iPhones piling up at AT&T stores

Is demand for the iPhone in America already starting to wane?

AT&T, the exclusive American carrier of the iPhone, activated just 900,000 iPhones during the fourth quarter, the company revealed during its earnings conference call Thursday. It wrapped up the year with "just at or slightly under 2 million iPhone customers," according to company executives.

Apple announced at Macworld that it has sold 4 million iPhones through the middle of January, and Toni Sacconaghi, a financial analyst with Sanford C. Bernstein, thinks the gap between the figures means that Apple might have a demand problem. He released a research note Thursday after AT&T's earnings saying that the carrier's figures imply that an awful lot of inventory is building up at Apple's channel partners.

Are people getting tired of the iPhone, or just holding out for iPhone 2.0?

(Credit: CNET Networks)

"We believe the data points to a significant amount of iPhone channel inventory...This is negative in two ways: (1) it indicates end-user demand for iPhone is lower than many investors may think based on Apple's sales figure; and (2) it points to slower iPhone sales in the current quarter, since much of this inventory is likely to be drawn down," Sacconaghi wrote in his report.

Let's walk through the theory. Apple said on Tuesday that it sold 3.7 million iPhones in 2007. But AT&T said Thursday that it ended 2007 with around 2 million iPhone customers.

One huge difference between the third quarter and the fourth--other than the temperature--was that the iPhone became available for sale in the U.K., Germany, and France through other carriers. But even the most optimistic estimates for iPhone sales in Europe didn't come within shouting distance of 1.7 million units. O2, the exclusive iPhone carrier in the U.K., has said it expects to have sold 200,000 iPhones by around this time, and France's Orange and Germany's T-Mobile were expected to sell about 100,000 units each in 2007.

So that leaves 1.3 million iPhones to find. (Sacconaghi only estimates European sales at 350,000, so he uses 1.4 million.) The first theory would be that iPhone unlocking is rampant.

But how is that possible? The Great iPhone Hack settled into a bit of a stalemate with the release of the 1.1.2 firmware. On the day the iPhone was released in the U.K. and Germany, Apple released the 1.1.2 firmware upgrade for older iPhone users but included an updated version of the iPhone's bootloader--which loads software from storage--on all new iPhones that made unlocking the phone to run on other networks much, much harder and virtually impossible through software.

After venturing a guess in October that as many as 250,000 iPhones had been purchased with the intention of unlocking, Apple Chief Operating Officer Tim Cook declined to make an estimate this time around, saying the company didn't have a reliable way of estimating the total. According to Sacconaghi, even if you assume 20 percent of all iPhones purchased in 2007 were bought with the intention of unlocking--which was Cook's rough estimate in October--that still leaves 670,000 iPhones unaccounted for in 2007. Where are they?

Apparently, they're on a shelf somewhere. "Excluding Apple's own stores, there are about 4,400 total iPhone distribution points worldwide, suggesting each had more than 150 units of channel inventory at the beginning of this year. We believe channel inventory likely built even more in the first few weeks of 2008, given Apple continued to ship iPhones at a high run rate," Sacconaghi wrote.

Apple still expects to sell 10 million iPhones during 2008. It can easily do that with launches in Asia and other European countries, a new 3G model, a price cut, significant new applications delivered in February alongside the release of the software developer's kit, or all of those factors. It's not hard to imagine that a lot of people are waiting for a faster iPhone.

But it is hard to believe the iPhone phenomenon might already be subsiding in the U.S. after just six months, although Wall Street is clearly worried about Apple this week despite soaring Mac shipments and an excellent holiday quarter. Apple's stock has lost 15 percent of its value this week. Granted, it was a bad week for lots of companies, but even in the face of a broader rally Wednesday and Thursday, the stock continued to shed value Thursday.

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Add a Comment (Log in or register) 108 comments (Showing first 20 comments)
Why I don't own an iPhone
by ittesi259 January 24, 2008 1:18 PM PST
It has nothing to do with the hardware, though I would prefer 3G...and everything to do with that I think AT$T's plans for the service are horrendously overpriced. 450 minutes for 60 bucks? I know that includes data...but only 200 SMS messages? HELLO THIS IS A PHONE.
Reply to this comment View all 2 replies
waiting on exchange integration
by jumanji98 January 24, 2008 1:22 PM PST
i know they have imap for exchange, but until it has full exchange integration, i'm not jumping onboard. i do hate that the plans are expensive also.
Reply to this comment
I expect to apple shares to fall further
by oludir January 24, 2008 1:28 PM PST
Can you imagine Microsoft Shares trading at 33.25 and Apple Inc at 135.25. On which rational world is Apple worth 4 times microsoft(a very very very simple view). Its time share prices reflect company fundamentals.
Reply to this comment View all 6 replies
European Sales
by sapporobaby January 24, 2008 1:41 PM PST
The slower European sells could be contributed to Europeans being
more "mobile savvy" than their American counter-parts. If you take
the basic Nokia phone and compare it side by side with an iPhone,
the iPhone loses in just about every category. If the UI were
stripped away, the iPhone would reveal itself to be a 3 to 4 year old
phone and many to most Europeans know this. Why buy yesterdays
technology? Buy an iPod Touch, BluEye kit, and you have, instant
iPhone.
Reply to this comment View reply
Waiting...
by JKM808 January 24, 2008 1:56 PM PST
I for one am waiting on a 3G version AND lower prices. I'm sure there are others like me out there...
Reply to this comment View all 2 replies
phenomena do fade
by wylbur January 24, 2008 2:01 PM PST
The iPhone phenomenon was never quite as big as hoped for and it is possible that it could fade as other phones catch up (and many were all ready there) and as many iPhone users have admitted that the touch screen is not great for e-mail. It could also be that the AT&T produced commercials (which Apple required them to make) were dilutive to the brand-- I am sure Jobs regrets having AT&T make commercials for his product now because they were way off the brand image he has been cultivating.
Reply to this comment View reply
Bad math...
by coutch January 24, 2008 2:05 PM PST
ATT does not include customers like me that were already using
ATT cell service and just switched to an iPhone, ergo - that is
where the "other" iPhone sales are.

Very poor reporting by your staff.

Shame on you for trying to "make news" rather than reporting
news!
Reply to this comment View reply
Waiting for...
by jsheaney January 24, 2008 2:12 PM PST
I'm just waiting for more storage. 8 Gigs just isn't enough. I think
they would have had me if they bumped it up to 16 to match the
iTouch.
Reply to this comment View reply
if the product was more complete...
by jediman98 January 24, 2008 2:14 PM PST
I know that 3G iphones will use more power and that only roughly about 10% of at&t's network runs 3G...but if I am to spend that much for a phone than I would like it to be more complete, with more indepth features. The iPhone is great and the idea is awesome, but when the demand lowers and people point out flaws about the device, maybe Apple should listen to potential customers and their needs...
Reply to this comment
I agree!
by bignumone January 24, 2008 2:27 PM PST
Listen to this person, Steve. Listen to your customers, or watch
Apple wither back to what it was....irrelevant.
Reply to this comment
3G and...
by technikallyright January 24, 2008 3:04 PM PST
With a lower price, an expanded 3G network, more storage (min.16GB) and the ability to run more apps the iPhone would become an option for me. I happen to live in an area where ATT (Cingular) coverage is very good and would like the mobile browser capability. I use Apple computers but am no fanboi, SJ has to earn my product/software $ !
Reply to this comment
Are they piling up at the Apple Stores?
by Lee in San Diego January 24, 2008 3:11 PM PST
If not it may have something to do with the experience of shopping
at an AT&T Store compared to an Apple Store.

I am sure people have had bad experiences shopping at an Apple
Store, but it has been my experience that is generally better than
any cell phone store.
Reply to this comment View reply
iPhone (a work in progress) still a long way to go
by libertyforall1776 January 24, 2008 3:23 PM PST
As good as it is, it's still a work in progress. Apple ripped off
initial customers with high prices and an incomplete feature-set,
only offering a $100 credit to early adopters.

3G is still not out, and Apple keeps shutting out 3rd party apps,
and has no system of their own (due next month). Many of
Apple's programs on iPhone still lack things people expect and
other apps still aren't there, like full push-email functionality,
A2DP, MS Exchange support, computer data-connection
sharing, iChat, MMS, Video Capture, GPS, VoIP, etc.

As good as it is, it still has a long way to go. The worst part is
the ridiculously slow AT&T EDGE network!

Apple should have made the initial iPhone with HSPA/Edge, and
allowed the HSPA features to be turned on at a later time with a
firmware update, instead -- existing customers will be alienated
and have to buy new hardware...

Apple should also make a combo wireless radio that can work
with ANY wireless carrier in the same phone -- that would
greatly help sales...
Reply to this comment View reply
Maybe if it was a True Smartphone
by mailbox001 January 24, 2008 3:26 PM PST
Yeah pinching and flicking is innovative. But they can't do the basic as working with Corp email, spreadsheets, docs, etc. Newton was innovative at the time too and look what happened to that.
Reply to this comment
It's a true smart phone!
by jessiethe3rd January 24, 2008 3:45 PM PST
For dumb a$$ people. Seriously - this thing is cool and all but goodness gracious the hype is just too much. They have a long way to go to provide actual business VALUE to business USERS.
Reply to this comment
I don't use AT&T
by mttruman January 24, 2008 3:48 PM PST
I am a long time member at another carrier. If it was pen to other than AT&T, I would have bought 1 (or two). Until this happens, I will wait.
Reply to this comment View reply
I doubt it
by snatchmo January 24, 2008 3:56 PM PST
I can't imagine that the iPhone is piling up anywhere, especially in
AT&T stores, based upon the T's advertising lately. T is advertising
their blackberries and everything but iPhones. Likewise, Apple's
advertising is also down lately. Tells me there is no surplus.
Reply to this comment
The Deal Breaker is AT&T
by harleighquinn January 24, 2008 5:04 PM PST
I would have purchased 3 iPhones by now, on a family plan
between my fiance, her sister, and myself (just as I did with our
Blackberry Pearls).......If it had been with
T-Mobile. Going with a more progressive company like T-Mobile
wold have increased eh amount of phones sold, rather than
going with the biggest and worst, AT&T, in hope to gain market
share.

That was a huge mistake.

So T-Mobile doesn't have a 3G network? So what? it's not like
the iPhone is 3G. Everything is focused on wifi, and the wifi
network they use is T-Mobiles!!!!!!

I am a big apple fan, and am even writing this on a brand new
24" iMac, and will still say, as I said the day it was announced
the partner was AT&T:

That was the biggest mistake ever and will turn around to bite
Apple later.
Reply to this comment View all 2 replies
My Sony Ericsson K800i does more...
by gonumber2539 January 24, 2008 5:13 PM PST
1. Stereo Bluetooth headset from Sony plus 2Gig memory card =
'iPod'/Walkman functionality - and excellent sound quality too
thanks to the pre-amp Sony built into the stereo bluetooth
thingi.
2. Stereo FM RDS radio with equally impressive quality.
3. Email client
4. Very well conceived address book with various smart features
that SE keep improving
5. 3G for speedy web browsing etc. (And in a way, the way it
renders pages is better than the iPhone because you can read
the text without needing to zoom in. Think about this!)
6. Zillions of apps for downloading.
7. Probably, even today, the best mobile phone camera - with a
very effective flash.
8. Fairly good battery life. (And you can remove the batter too.)
9. Tactile keypad still faster than touch screen for texting.
10. Available on all networks, even almost 2 years since launch
or no cost or about £80 on pay as you go.

I will end this post by saying that I have spent much time playing
with iPhones in the stores and the multi-touch interface is
stunning and brilliantly implemented. However, the phone is so
garden walled it lacks anything to make it a creative tool. (K800i
has various fun apps for making music, editing photos, video
etc.) But the biggest flaws are the lack of a decent camera,
stereo bluetooth, a slide out mechanical keyboard like the
Samsung F700 and of course, 3G. (Battery life excuse is b*ll*cks,
most British 3G phones last just as long as their 2G counterparts
today.) Apple failed to do their market research - as they did
with the sexy but flawed (and possibly doomed) MacBook Air.

This typed on the very well researched and conceived MacBook
(Black) that does lots of things very well.

P.S. iPhone 2.0 will be even more amazing and will make up for
the flaws in 1.0. And I'll buy one if it is available on Vodafone.
Reply to this comment View all 2 replies
Apples Hype does not always work
by jscott418 January 24, 2008 5:35 PM PST
Sometimes Apple over hypes a product and people buy the product
just because they thing everyone else is going to buy it. Americans
do this all the time. However, I think Many found the iPhone to be
harder to use or lacked features or simply hated AT&T. Whatever
the case the iPhone has lost the enthusiasm it had when it was
released. Plus, the competition has already come out with similar
phones, some of which are cheaper and in some ways better.
Reply to this comment View reply
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