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October 28, 2007 2:58 PM PDT

Apple acknowledges some Leopard installation problems

by Tom Krazit

Apple posted a support document over the weekend on its Web site addressing reports of interminable "blue screen" problems that caused some Mac users upgrading to Mac OS X Leopard no small degree of frustration.

Some attempts to upgrade to Leopard were stymied after the installation process was almost complete and users attempted to restart their machines. A long thread on Apple's discussion forums outlined the problems, in which their Macs would get hung up on the initial boot screen. That screen happens to be blue, inviting comparisons to the infamous Windows "blue screen of death" encountered when Windows crashes.

Apple said the problem could be related to "application enhancement software," and a Computerworld article identified Unsanity's APE software as the source of many complaints. Unsanity develops software that allows Mac users to customize the look and feel of Mac OS. An Unsanity representative told Computerworld that problems might occur only on outdated versions of APE that shipped before Apple switched to Intel's chips.

Problems were also noted in Apple's support forums by Mac users who had never installed the APE software, however, so it doesn't appear that all the blame can be placed on third-party enhancement software. Apple recommended two solutions for Leopard owners attempting to upgrade: novice users should reinstall Leopard using the "Archive and Install" method detailed here. Mac owners who have been around the block a few times can try the other solution, which involves using the command line to get rid of the application enhancement software.

If you've tried those suggestions and you're still having trouble completing the upgrade, check out the discussions forum on Apple's support page, and let us know what's going on.

Tom Krazit writes about the ever-expanding world of Internet search, including Google, Yahoo, online advertising, and portals, as well as the evolution of mobile computing. He has written about traditional PC companies, chip manufacturers, and mobile computers, spending the last three years covering Apple. E-mail Tom.
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Add a Comment (Log in or register) Showing 1 of 2 pages (54 Comments)
Ouch...
by whizkid454 October 28, 2007 3:11 PM PDT
Deja Vu?
Reply to this comment
More like Vuja De...
by Galaxy5 October 28, 2007 4:08 PM PDT
Apple warned Unsanity three years ago that their hackware would
not be supported in future versions of Mac OS X.
Follow what MacFixIt says
by jlesh October 28, 2007 3:21 PM PDT
I was foolish and decided to by on release day and did not follow
my own intuition to install on a newly formated drive. I upgraded
and then froze mid way through. I redid the install, after refreshing
the drive, and it works perfect now. I can say that anyone installing
it should look at macfixit's recommendations for installation. After
getting things back up to par, Leopard is running excellently! All
hardware is fully functioning as are all the functions of the os.
Minus the minor hiccup in the install, all is well.
Reply to this comment
Clean installs are the only way to fly
by rcrusoe October 28, 2007 3:44 PM PDT
During my Windows days I learned that clean installs are always
the best. But unlike Windows, where a clean install means many
hours of work reinstalling apps and data, Apple's Migration
Assistant does the job for me automatically.

With 2 Leopard installs down, and 10 more to go, I've had no
problems at all. (Thank you SuperDuper).

I image the Mac with SD. Do a clean install, then restore all files
and apps from the image. Everything is back, even my Desktop
Background.
Reply to this comment
SD
by David McAllister October 28, 2007 4:15 PM PDT
If haven't installed Leopard and am considering the best approach.

What is SD? Can I image my old configuration to an external drive?
If so, how would I re-install the previously-installed programs
from it to the Mac now under Leopard? Would I need the original
disks and reinstall each app?

Thanks, Dave McA
View reply
amen
by jerryjones116 October 28, 2007 5:59 PM PDT
After a clean install, my MBP C2 is WAY faster then it was. Scary as
I has clear-dock installed.
Used Carbon Copy Cloner, cloned the whole drive.

Buddy of mine had the blue screen. We just reinstalled with the
archive. worked fine.
Just did upgrade...
by FellowConspirator October 28, 2007 6:54 PM PDT
I just did the Tiger-Leopard upgrade and have been using it
since Friday... I did make a backup of my Tiger setup first, but
Leopard installed without a hitch. Everything has been working
just dandy. Lots of things are a notably snappier and better
threaded. Stuff like Safari waiting on a connection before doing
something else in the app is gone.

The only thing hat got me was that they changed where you set
the workgroup your Mac belongs to (for Windows file sharing).
Also, Leopard correctly kept my printer, but renamed it (which
went unnoticed until our au pairs Vista PC couldn't print -- why
doesn't Vista scan for IPP printers like other OS's do?).

The problem here is with APE -- and if you've been using Macs
for a while (or have an idea how APE works), you should have
expected it to cause a problem. The only thing is that everyone
knows Unsanity stuff breaks all sorts of things, the Leopard
installer should look for Unsanity apps and remove them to a
backup folder with a note that they will cause issues.
agreed, but...
by frankwick October 29, 2007 9:29 AM PDT
In XP I always used the built-in migration wizard to copy my settings and files. After a clean XP install I was then able to apply those changes back for the user.
And the software that is now broken...
by icccm08 October 28, 2007 3:52 PM PDT
Hmmm.... Nisus Writer Express is screwed under Leopard. Grumble.
Reply to this comment
Blue Screen Resolves Itself (Eventually)
by Goocher October 28, 2007 4:03 PM PDT
A friend and former coworker specifically emailed me about this
issue. He said that when his "blue screen" seemed to last a long
time, he shrugged and went to watched TV. Sure enough, a little
later his OS X 10.5 upgrade finished on its own.

He did mention that it lasted a long time, and he wondered
whether the upgrade had failed. But he was patient enough to give
it a chance to resolve on its own, and it did.
Reply to this comment
I wouldn't be surprised....
by Galaxy5 October 28, 2007 4:06 PM PDT
If Apple Developer services had warned these guys again and
again that their hack would cause problems.

And yet Unsanity didn't bother to e-mail their users that older
versions of APE would be a problem until TODAY.

Sadly, Apple gets the bad publicity, and the vast majority of Mac
users who don't use nasty Mac OS 9-style hacks to 'adjust' their
OS settings haven't had a single problem.

Unsanity needs to find a better, documented way to ply their
wares. APE acts like virus - which is why it doesn't work
anymore, thanks to memory randomisaztion and sandobxing in
Mac OS X 10.5. Apple warned them three years ago that their
hackware wouldn't work after version 10.3.
Reply to this comment
I wasn't surprised...
by ceebee23 October 28, 2007 7:52 PM PDT
I have avoided hacks for this reason BUT both Apple and MS should add more legitimate options to adjust the UI.

Leopard forums are full of comments about the transparent dock and menubar. Why isn't the level of transparency user defined???

Good grief it is 2007 why can't users have control over their desktop!!
View reply
A Case Of
by Moosehouse October 28, 2007 6:02 PM PDT
A case of "what goes around comes around".
This message was typed on a machine using Microsoft's Vista Ultimate O/S, with no problems at all.
Feeling BLUE, perhaps you need a pick-me-up...
Reply to this comment
Heh, gotta love how Apple copied a Windows feature from the past!
by NottaMacGuy October 28, 2007 6:07 PM PDT
The least Apple could have done is chosen a different feature from Windows to copy. Of all things... the blue screen. Well, imitiation is a form of flattery. :)
Reply to this comment
Does this mean that Mac OSX Leopard is spotty at best?
by Andy kaufman October 28, 2007 7:57 PM PDT
Well at least they put in a Blue Screen Of Death so Windows users switching to a Mac would feel right at home.

I would rather that it was an Amiga Guru Meditation Error instead, but save that for a future Mac OSX after Apple copies features from AmigaOS 5.0 which is soon to be released, and it is better than Mac OSX.
Reply to this comment
oooooooh Guru
by ceebee23 October 28, 2007 8:07 PM PDT
I remember Guru Meditations ...so coool ...the black and red screen of death... but then AmigaOS ..now that was as OS...preemptive multitasking, variable screen resolutions/depths per screen, AReXX scripting all in about 512kb of memory mmm...Vista and OSX watch out ...
Another joke from the Man in the Moon
by Lee in San Diego October 28, 2007 8:17 PM PDT
:)
Two installs of Leopard
by Lee in San Diego October 28, 2007 8:23 PM PDT
I installed it on my iMac and the wife's iBook, I will install it on the G4
tomorrow.

No real problems yet, Adobe Creative Suite 2 works fine and that was my
major concern. The only thing so far was on the iMac where somehow the
sound output preference was changed from the internal speakers to the Griffin
iMic, I merely changed it back.

The transparent menus could be opaque as far as I am concerned, but I am
getting used to them.
Reply to this comment
APE
by shane--2008 October 28, 2007 8:27 PM PDT
APE has caused issue with each new version of OSX. maybe we
should just admit it is a bad product....
Reply to this comment
going APE
by ceebee23 October 28, 2007 9:12 PM PDT
APE may or may not be a bad product but the reason it exists at all is Apple restricts users' ability to make changes to UI.

Go to the Leopard forum at Apple and see the complaints about the transparent menu bar and dock etc.

There are already hacks to change them to opaque etc.

I avoid hacks but if Apple had provided a proper set of user preferences for these and other UI elements the need for hacks would be reduced and the instability they introduce would be gone!
Where's Steve?
by benjwah October 28, 2007 8:39 PM PDT
I'm just waiting for Steve to call it "Bluelight". Or is this "Time Machine"? As in, it takes you back to 1995?
Sorry to gloat, it's been a long time since us Windows users got to have a laugh at the Apple fans.
Reply to this comment
It is quite funny
by Lee in San Diego October 28, 2007 9:16 PM PDT
"it's been a long time since us Windows users got to have a laugh
at the Apple fans."

It is estimated that 97% of Leopard installs resulted in the blue
screen of death.
View reply
It's just too bad...
by GGGlen October 29, 2007 12:25 AM PDT
That you're wasting time and making yourselves look like idiots.
The problem was already traced before the 'Dozers thought they
had something, and it's NOT a problem with Leopard.
So... all you nice lil Ballmer sycophants can crawl back under your
rocks, wishing upon your little stars that OS X will someday suck as
much as much as windows.

http://docs.info.apple.com/article.html?artnum=306857
View all 2 replies
only 28 comments
by cary1 October 29, 2007 5:51 AM PDT
if it was an article about Windows, there would be 280!

Do you know what that proves? Windows still owns 90% of the market!
View reply
Oh really?
by mr. cynical October 28, 2007 9:20 PM PDT
you mean os/x isn't perfect?

/sarcasm off
Reply to this comment
La la la
by GGGlen October 29, 2007 12:27 AM PDT
Lame...

http://docs.info.apple.com/article.html?artnum=306857
Leopard install hangs because of iPod
by crosebrook October 28, 2007 9:46 PM PDT
I had already installed one machine, so thought I knew what to
expect. When the install immediately hung for five minutes or
more upon restart, I knew there was something weird going on. I
noticed that the iMac was trying to access the disk of a connected
iPod, so I disconnected it and everything proceeded normally. I
would expect the iMac would know how to find its own primary
disk drive or at least ask which disk drive it should book
from/install to.
Reply to this comment
All time best error code.
by ralfthedog October 28, 2007 10:38 PM PDT
Forget the Blue Screen of Death. My all time favorite error code was from the first generation Macintosh.

"DS ERROR: SYSTEM HALTED"

DS error was the code you got for an unrecoverable error. I always assumed it was something like, "Deranged stack".

One day I found "Inside Macintosh Volume I" at the local book store. I looked up the code. DS error was listed as "Deep sh_T!".
Reply to this comment
It is APE
by ewelch October 29, 2007 6:05 AM PDT
The comment about people who didn't have APE applications I
have to question for two reasons.

1: Many people don't know that they have installed applications
that have APE as part of their way of working with OS X. (Audio
Hijack is a good example.)

2:Removing APE fixes the problem with the user knows they
have APE on their system.

Insanity has always denied there's a problem, because they
know that some people would not buy supported products if
they knew how badly APE hacks the system. As for MacFixit, they
have a very poor reputation for doing everything they can to
make Mac users dependent on accessing their website to get hits
for advertising revenue. So what they say is questionable at best.

As with all new OSs, there will be problems. I knew the minute I
heard there were a few hangs here and there that APE was a
good candidate for this problem, and wasn't surprised when it
was demonstrated to be a culprit. That there may be a few other
reasons is not surprising. All Mac users know that there are
often a few problems with a .0 Mac OS update. That's a price we
pay for a small installed userbase. That developers didn't catch
this one is likely because they tend to own newer hardware and
those who don't probably disable apps that user APE on their
test machines, since it's a known trouble-maker. Too bad, since
they are testing the OS to begin with.
Reply to this comment
And I thought only Time Machine & Spaces were copied...
by frankwick October 29, 2007 7:27 AM PDT
nm
Reply to this comment
Smoother than expected
by lil_pengy October 29, 2007 8:24 AM PDT
For an OS update, this went smoother than previous OS upgrades for OS X. It could have been far worse. Apple was quick to acknowledge the issue and offer solutions, which is something they haven't done in the past, preferring to ignore the problem or blame it on others- well, they did blame it on APE at first, but have since backed away from that now that people who never had APE installed had the same issues.

Give them credit, they are doing what they can to make it a better transition. There are always issues at first with any OS upgrade. It doesn't matter which OS you are using in that situation.

I will say I kind of wish they had chosen a different color than blue for the death screen. Now we have to rewrite all those BSOD jokes.
Reply to this comment
My experiance with OS X
by RompStar_420 October 29, 2007 8:52 AM PDT
I installed OS X 10.5 as an upgrade on a laptop (intel cpu), and my PowerMac G5. Both installs went fine.

I find that the time machine is really cool and I never seen anything like this before, but boy is the backup process slow (the slowest backup I have ever seen in my life). Also, my G5 hangs when I come back away from it after a day or some, everything freezes and I can't even get to the terminal, so I have no choice but to press the button and hold it to shut it down.

I am not sure if this is because I am running the timemachine backup and doing other things, or what, but this has happened twice already.

On my laptop things work great, but then again, I havn't tried the time machine on it, as I have no external extra hard-drive for that.
Reply to this comment
BootCamp
by digitalworlds October 29, 2007 9:06 AM PDT
Cannot get it to install on MACBOOK G5 Intel machine --
everything goes ok until it wants to start windows - blue screen of
eath comes up - "Session 3_ Initialization Failure"

Tried a total clean install -- even that did not work - but
downloaded Paralells and installed with no trouble :(
Reply to this comment
What is a G5 Intel?
by ralfthedog October 29, 2007 12:08 PM PDT
Boot camp will run on an Intel Mac. It will not run on a G5. I don't think you can both run a PPC G5 and an Intel processor.
Showing 1 of 2 pages (54 Comments)
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