September 18, 2009 1:27 PM PDT

Google vs. Apple: Who's telling the truth?

by Erica Ogg
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First it was Steve Jobs' health. Then it was the layoffs earlier this year. Now the Google Voice rejection. Apple's credibility is being questioned yet again.

Anyone who deals with Apple on a regular basis knows it is a company that gives information on its own terms. But now even the federal government is having problems getting a clear answer regarding Apple's rejection of the Google Voice application for the iPhone.

On July 28, Google announced that the calling and message service application had been rejected from Apple's App Store. Three days later, Google, Apple, and AT&T, the iPhone's exclusive carrier in the U.S., received inquiries from the Federal Communications Commission regarding the app's rejection. In its answer to the FCC, Apple said that the application was not rejected, but was still "under review." In Google's response--the most interesting parts redacted until Friday--it told the FCC that a series of conversations took place between Apple Senior Vice President of Marketing Phil Schiller and Google Senior Vice President of Engineering Alan Eustace during the month of July, including one on July 7, where Schiller told Eustace that Google Voice was being rejected for duplicating the phone dialing function of the iPhone.

The discrepancy between what Google said and what Apple said in their answers to the FCC, of course, leads to many more questions. In response, Apple released the following statement Friday:

"We do not agree with all of the statements made by Google in their FCC letter. Apple has not rejected the Google Voice application and we continue to discuss it with Google."

So basically we have a classic he said, she said situation between two companies known to (formerly?) enjoy a close relationship: Google says it was told the application was rejected, by one of the highest-ranking people at Apple. Apple says the app wasn't rejected. So Apple is either: a) insinuating that Eustace somehow misunderstood what Schiller said, or b) suggesting that Google is lying, or c) being picky about how it's parsing words.

Perhaps "rejected" doesn't mean the same thing to Apple as it does to everyone else. While that sounds kind of silly, quite frankly, it's not outside the realm of possibility of how Apple is thinking. Perhaps Apple is planning to formalize such a category of App Store approval status where applications are neither approved nor rejected. Other applications have languished for months, but their developers have been unclear on what has caused the delay.

It's not impossible, of course, that Google misunderstood, or is itself misleading the FCC, though it's unclear why that would be. Especially since at the point when Google initially said Google Voice was rejected by Apple, Google CEO Eric Schmidt was still sitting on Apple's board of directors. (He has since resigned.) But this is also not the first time there's been the perception that Apple has been less than forthcoming on important matters.

Who could forget the uproar over Jobs' physical appearance last summer and his top spokesperson's response that he was "suffering from a common bug"? It came out later that he was having serious medical problems that resulted in a liver transplant earlier this year.

In March, when rumors swirled that some sales employees got laid off, Apple representatives denied the reports. The people who lost their jobs later came forward to confirm the reports.

And just last week, observers of the company wondered if Jobs purposely misled The New York Times when he told them they did not put a camera in the iPod Touch because it didn't make sense for customers--speculation that heightened after a tear-down revealed space for a camera sensor in the updated design.

Apple has a lot of sway in several industries and makes products that people like. But customer confidence in your ability to be forthcoming is important, especially when it comes to making a successful sales pitch for, say, an iPod Touch sans camera, when there could be a new model with a camera coming soon that's just been delayed because of manufacturing problems.

But there's also the reality that a lot of customers just flat out don't care. Apple has a particularly loyal fan base, and to date the company's bottom line hasn't shown distaste for deception or misleading information.

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her non-work life, she's a history geek, a loyal Dodgers fan, and a mac-and-cheese connoisseur. E-mail Erica.
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by AppleSuxLeo September 18, 2009 1:58 PM PDT
Touch/camera lie...and now this. Nor surpizing at all.
Reply to this comment
by Random_Walk September 18, 2009 3:35 PM PDT
Please cite this "touch/camera lie" you keep harping on. All I've seen is rumors.
by dennisheadley September 18, 2009 4:18 PM PDT
Its amusing that someone tears down a piece of equipment and finds a empty spot with no connection points or any other evidence of the spot being intended for any component and this is considered some sort of evidence that Apple is lying and intended a camera to be there all along. News sites like this one started rumors about their being an upcoming camera, so it damn well had to be planned and Apple is lying about it, because it couldn't be that the rumor mongering press sites couldn't be the ones in the wrong.
by Vegaman_Dan September 18, 2009 8:53 PM PDT
@Random_Walk:

While I wouldn't go so far as to say it's a 'lie', the fact that the new Touch was strongly suggested by Apple's actions to include a camera were supported by a teardown of the new model, along with case manufacturers who released new cases to fit the new model with a cutout for the camera. Those same case makers using information provided by Apple.

Go ahead and search on CNET here and you'll find plenty of information on this subject.. Since Apple has never acknoweldged anything publically, it's up to you to decide for yourself waht to believe.
by Random_Walk September 19, 2009 10:10 AM PDT
"the new Touch was strongly suggested by Apple's actions..."

There's only rumor - nothing from Apple has said they would (or even hinted at) doing so. You have admitted as much yourself, when you wrote: "Since Apple has never acknoweldged[sic] anything publically[sic]", my point stands.
by Vegaman_Dan September 20, 2009 8:48 PM PDT
@Random_Walk:

Your point can't stand as it has no base to stand *on*. The Touch was even torn down and compared to the 3GS and the space and traces for the camera are there. You don't thihnk it's just a wee bit suspicious that Apple would put a camera on a music only iPod and not on the Touch... even after third party case makers started making cases using the designs that Apple provided to them?

Gotta open your eyes to the obvious sometimes. Remember Apple will never admit to anything. That's the problem.
by PillsburyDoughboy September 21, 2009 7:06 PM PDT
@Vegaman_Dan: are case manufacturers expected to produce two different styles of case for iPhones with cameras versus iPod Touch without cameras?

Is it possible that Apple was providing design details that would allow a common-denominator style case to be produced?

Is it possible that the circuitboard design was based on the iPhone and simply had non-iPod parts removed?

There are many reasons to explain why the iPod Touch doesn't have a camera, despite plenty of rumours saying that it was definitely going to have a camera there.
by hightechfanboy September 18, 2009 1:59 PM PDT
That's what happen when big companies think they are above the law and think they can do whatever they want. That applies for most big companies.
Reply to this comment
by ikramerica--2008 September 18, 2009 7:48 PM PDT
What law exactly?
by Seaspray0 September 21, 2009 7:14 AM PDT
That was my question, too.
by PillsburyDoughboy September 21, 2009 7:07 PM PDT
That would be hightechfanboy's law of, "you must deliver what the rumours said you were going to deliver."
by hightechfanboy September 22, 2009 3:21 PM PDT
i didnt meant a specific law, it was just a figurative sense. I meant it like when someone is powerful it thinks it can change the rules and nobody can say otherwise. hoppefully you do understand it this way.
by jimmyhoops September 18, 2009 2:04 PM PDT
Better yet, who cares! Google should just stick to their own mobile platform-Android. I'm tired of these whiners who can't get onto the iPhone.
Reply to this comment
by slickuser September 18, 2009 2:18 PM PDT
I agree.

As if Google would allow its competitiors do whatever they want on Google's phone

Screw google. Another monster in the making...
by vaibhav92 September 18, 2009 2:24 PM PDT
Sure google should get its ars out of iphone.. i agree 100% percent..

Now to start with they should turn off support for google maps app running on the iphone.....;-)
by cvaldes1831 September 18, 2009 2:27 PM PDT
The simple fact of the matter is that if Google wishes to expand consumer awareness of its brand, they have an continued interest in doing so on today's hottest smartphone platform.

Also, don't forget about the iPod touch. There are about twenty million iPod touches out there (over 30 million iPhones). The iPod touch demographic is younger than the iPhone demographic and the former download more apps than the latter.

There is currently no iPod touch equivalent running Google Android.
by Sbell42 September 18, 2009 2:36 PM PDT
Um... actually Google does allow its competitors to make whatever apps they want on Google's phone. Their app store doesn't have the arbitrary rejection system as the Apple store. In fact, as far as I know, Android allows users to install their own apps without going through the app store.

As far as Google sticking to Android, it's kind of funny seeing that the built in Google Maps and You Tube apps were big selling points for the iPhone.

Google may be a monster in the making (if it isn't all ready), but I don't need Apple to "protect" me by preventing me from installing an app I want to use on my own phone.
by lco September 18, 2009 2:40 PM PDT
It has to do more with quality and freedom for the end user. Google has come up with a better app than apple, and now apple is afraid of the competition and won't let the app onto the iphone. So what does apple do? Same thing Microsoft has done.

When the iPhone first came out, Steve Jobs was so cocky, about the competition being years and years behind. Ha, now he doesn't know how to avoid this problem of actually having an app that is better than anything Apple can create. My how the tables have turned. Maybe if apple didn't rest on it's laurels, maybe it wouldn't have this problem.
by UrgentMatter September 18, 2009 2:54 PM PDT
No more maps, no more search and no more YouTube. You wouldn't be so keen for that to happen would you?

Mobile platforms should be as open as possible. You wouldn't like it if Apple prevented you from putting any non-Apple programs on your mac so why don't you mind when they are talking about your iPhone? You do own it after all.
by CraigC2000 September 18, 2009 2:57 PM PDT
@slickuser,

Errr, you do realize that Google's OS's are open source, right?

Android, Chrome, the upcoming Chrome OS are all open source, so not only would google allow anyone to create any app for these products, they have actually given rights to their competitors to use the code to compete directly against google if they choose to.

Maybe you need to read up on how open source works?

http://source.android.com/posts/opensource
by SteveMcQwark September 18, 2009 2:58 PM PDT
Being as Android is an open source platform administrated by a consortium, and freely altered by phone makers...

True, Google can pull apps from the Android Market, but this is really about what Google wants to distribute (usually for legal reasons). You can still put software on your phone that Google doesn't carry in the Market.

Simply put, your argument is baseless and wrong.
by jeremyblaze September 18, 2009 6:41 PM PDT
why? MS makes office for mac... Apple makes safari for windows... google makes everything for near every platform... Apple should just allow for outside apps, separate from their app store, and this would be solved. Apple could keep complete control over the sheep, and all the people who want to use their device their way would be happy too. Win Win.
by solicitehere September 18, 2009 7:01 PM PDT
Google and Apple are more shady than Microsoft ever was. I can't wait until the crackdown on them.
See more comment replies
by Sbell42 September 18, 2009 2:29 PM PDT
Recall that right around the time that the official Google Voice app was "not approved" by Apple, they also removed two previously approved unofficial Google Voice applications from the app store. Apple's not fooling anybody - it's all about keeping total control over their closed system. Microsoft can only watch with envy as Apple pulls off these sorts of stunts while maintaining their hip image.
Reply to this comment
by SactoGuy018 September 18, 2009 5:43 PM PDT
And in fact, I would not be surprised that the Justice Department hits Apple with suit charging violation of the 1890 Sherman Antitrust Act, because based on the information from all sides it appears that Apple and its exclusive cellphone network carrier, AT&T, conspired behind the scenes to reject any Google Voice app to stop any real competition in the iPhone ecosystem.

Indeed, given the size of dominance in the portable media player market, Apple runs the same risk with the iPod, since the iPod is so tied to the iTunes software for the most part.
by solicitehere September 18, 2009 7:03 PM PDT
Apple is practicing unfair "microsoft'esk" business models. The only thing is, they're too small to recover from a large court case. Yeah
by ikramerica--2008 September 18, 2009 7:51 PM PDT
The iPhone has less than 20% of the market. It's not a monopoly. It's not even the biggest player in the market. It's just the most popular single phone type in the market.
by dpetrosky September 19, 2009 2:27 AM PDT
You people need to take a breath!

Google Voice was (and maybe still is) an invite only service because Google was still evaluating how it was going to effect it's servers/business and you are up in arms about Apple not yet accepting the product only a couple months after it was sent in for approval? Are you people really that impatient? Apple made the statement that it had not been rejected because it HAS NOT BEEN REJECTED. It may get rejected but odds are that before the end of the year Apple will let it in as long as it doesn't cause too much of a problem for AT&T.

It amazes me that the open Android OS has denied most of the same applications that Apple keeps getting accused of being "closed" for having rejected. Tethering Applications, Voip over 3G Data, and porn. Google states that about 1% of the applications submitted are banned. That would means with the number of applications on the iPhone Apple would have had to rejected almost a thousand applications to keep pace.

Apple's closed system has allowed subscription Music services, Voip (over wifi) and a host of others people never expected. Once they OK google voice what will you all have to use as an example of the "evil walled garden" that is the iPhone?
by PillsburyDoughboy September 21, 2009 7:10 PM PDT
The Google Voice app was not rejected. Google interpreted "not approved yet" as "rejected".

Go read the transcripts from the FCC submissions. It's really quite simple: Apple's reviewers don't know how to review the product, and while they're swamped with applications to review they've put Google Voice on the backburner.

As soon as AT&T rolls out their faster 3G network, expect to see Google Voice get approved. Would you use Google Voice for iPhone on the AT&T network as it presently stands?
by spinoza2 September 18, 2009 2:31 PM PDT
"Anyone who deals with Apple on a regular basis knows it is a company that gives information on its own terms. "

I'd like to ask Erica if she knows any corporation that does not give information on its own terms? Does she demonstrate, with her own reporting, that cnet itself is very good at giving information on its own terms?
Reply to this comment
by myles taylor September 18, 2009 2:53 PM PDT
Grow up people. All they do is whine about whether Apple is telling the truth. The same goes for all the other watchdog groups and media hype. All these anti-trust laws and such go way overboard when trying to "protect" us and instead end up costing us money because of all the lawyers they have to hire for these things. Just drop it already. Let Apple reject Google Voice if that's what they wanted and stop whining about it.
Reply to this comment
by helio9000 September 18, 2009 3:47 PM PDT
Who is keeping apple from rejecting the app? They are ones saying they did not and dragging it out by lying out about it.
by Seaspray0 September 21, 2009 7:16 AM PDT
Apple's recent track record on "telling the truth" isn't very good.
by aaydogan September 18, 2009 2:55 PM PDT
This would be a perfect time for Apple to feature Bing on Safari and on the iPhone and tell Google to shove it. Competition is a good thing, even for the big boys (Apple, Microsoft and Google).
Reply to this comment
by calculatorwatch September 18, 2009 4:21 PM PDT
agreed, although i think more along the lines of it's time for google to throw its full weight into developing for android and tell apple to shove it, they're already adding multitouch and 3.5mm headphone jacks to android phones (rumors said apple asked them to leave those out, and they listened) maybe now they can make a kickass media application and an awesome web browser and really hit the iphone where it hurts.

personally the whole thing is just exciting for me, these are two of the best tech companies that have been avoiding serious competition at all costs, now that their relationship isn't so rosy i think everybody wins
by rob1400 September 18, 2009 3:37 PM PDT
That reminds me of Apple's "faster personal computer" ad a few years ago that were pulled when disputed.

http://www.geek.com/articles/chips/apple-fastest-computer-in-the-world-ad-pulled-by-bbb-20040329/

Sometimes when Apple is onto something, they don't mind the freedom to stretch the definition of things a little bit :)
Reply to this comment
by solicitehere September 18, 2009 7:07 PM PDT
Look at Apple Ads on TV. They flat out lie. They do much more than stretch the truth. Macs used to get "in the wild" viruses even on OS7. Macs used to, and definately still do due to poor programming, especially with anything 3rd party (they just don't work right), you know, the little Time Bomb that you'd have to do the silly Daisy "." to get to stop, but would freeze so you had to unplug your Mac and replug it back in to get it to restart. I'm not making this up, I've used Macs and PC's for decades now and from experience in work and home have found that both OS's have major problems, but one had reigned king in market share and customer experience (MS). Back to the marketing problems and lying that Apple does, well, it's all they have to work with. An inferior product that is so enclosed in their Apple world or system can't compete with dynamic products like Google and MS. It'll catch up with them one day as it almost did twice now in the past. Steve Joke will not be able to save them forever.
by ikramerica--2008 September 18, 2009 7:56 PM PDT
I haven't gotten a virus in 12 years, and every once in a while I check using virus software, and all that it finds are some shady attachments with windows malware and viruses that are in attachments to emails identified as junk by mail.app and quarantined.

But yeah, you are right. Those commercials that say there threat is LOW (not zero, just low) are obviously a lie.
by ballmerisanape September 18, 2009 3:39 PM PDT
Or option "D"..

It doesn't matter what one VP says to another over the phone.. It matters what protocol was followed. While im not naive enough to think a VP can't deviate from protocol, if the paper trail indicates that the app was not officially rejected (protocol).. it wasn't rejected (technically/legally).
Reply to this comment
by ikramerica--2008 September 18, 2009 7:57 PM PDT
Correct. If your protocol is to send applications back with tentative rejections but explaining what wasn't approved and offering to resubmit, it's only a rejection if you, as the APPLICANT, choose not to comply.
by cyberslick50 September 18, 2009 3:58 PM PDT
Apparently from the report across several technology websites, Apple is dodging the issue. Let's be clear about the reasons why though... Google brand recognition on the iPhone is detrimental to the Apple brand (considering Android). Also, one of the iPhone rejected Google applications for messaging is superceding AT&T's ability to charge and monitor text messaging, which is very likely outside of the contract Apple and AT&T currently have in place, so it's no surprise they will reject that application. It's a shame, because there is something I personally don't trust about Google's information gathering, but obviously they have the marketing/programming power to put companies like Apple in hot water with the FCC.
Reply to this comment
by Maclover1 September 18, 2009 5:46 PM PDT
Who cares really.
Reply to this comment
by cvaldes1831 September 18, 2009 8:22 PM PDT
Apparently the FCC does. There are other organizations and agencies around the world that are probably following this closely. Some business practices accepted here in the States aren't accepted abroad (e.g., carrier exclusivity, SIM locking).
by Vegaman_Dan September 18, 2009 9:05 PM PDT
The FCC *and* the SEC are both very much interested in Apple's actions at this time. The FCC wants to know about the communications end with Google and the SEC wants to know what Apple knew of Steve Jobs' heallth they publically disclosed as a common bug which turned out to require a liver transplant, something that no common bug would have as a treatment. Inquiries from the SEC have not been answered to their satisfaction and that's just not helping things for Apple at this time.

I wouldn't be surprised if the DOJ is involved at some point soon unless Apple does some major opening up to the investigations.
by shellcodes_coder September 18, 2009 7:01 PM PDT
Apple and truth...that ain't ever gonna happen so am def. going with google
Reply to this comment
by ckh1272 September 18, 2009 7:33 PM PDT
@shelly--Let's make one thing perfectly clear here. They all lie in one way or another. Apple, Microsoft, Dell, Acer, HP, Sony, Gateway, etc. all have there little lies to use in the name of marketing. The better gauge of the product is user/consumer experience. Expecting one company to lie and not hold that standard to another company is pure ignorance. Then again, look who I am replying to.
by EvanSei September 20, 2009 10:25 PM PDT
google seems to be way more consumer friendly, go google.
by wkurniawan September 18, 2009 7:17 PM PDT
Again...try to imagine if Microsoft rejected Firefox to run on Windows because people might confuse it with Internet Explorer.
Reply to this comment
by ckh1272 September 18, 2009 7:35 PM PDT
@wkurniawan-- That's a good analogy. Of course, Microsoft is a little more subtle about rejection. Just ask Netscape.
by vmlenigma September 18, 2009 7:52 PM PDT
I like my Apple Products, until Phil Schiller decided what my experience with my iphone should of be.
Instead of worrying about that, this idiot should of thought of that when they chose ATT as the damn carrier!
LET ME INSTALL AND DO AS I PLEASE with my IPHONE, Unless you are going to pay for my Bill You IDIOT.

does anyone have his email address?
this got me mad
Reply to this comment
by cvaldes1831 September 18, 2009 8:16 PM PDT
Let's face it: Apple rejected the Google Voice app.

Exhibit A: Apple also pulled at least two previously approved third-party Google Voice apps: GV Mobile (by Sean Kovac) and VoiceCentral (by Riverturn). If those outright removals aren't rejections, then I don't know what is.
Reply to this comment
by AppleSuxLeo September 18, 2009 8:18 PM PDT
From Yahoo News:
Apple will ultimately lose the fight. It's only a matter of time before Google Voice comes to the iPhone. Why? There are too many factors working against Apple for it to maintain its anti-consumer stance on this issue.

* The FCC is investigating the matter, and it's a safe bet the Feds aren't keen on Apple's handling of Google Voice. In fact, the FCC may very well interpret Apple's actions as a violation of Net neutrality principles -- essentially, that ISPs shouldn't block or impair the ability of consumers to use Internet services -- and ultimately pressure Cupertino to soften its stance on Google Voice. While one could argue that Apple isn't an ISP, the company certainly is a major player in the wireless industry.
Reply to this comment
by pentest September 20, 2009 10:32 AM PDT
It is funny how you slam the EU for forcing MS to behave legally, yet you seem to want the big bad government in Apple's business.
by Vegaman_Dan September 18, 2009 9:08 PM PDT
Really... All Apple has to do is continue to say that the Google Voice App is in the approval evaluation process and they can keep it delayed indefinitely. It's not technically a lie, even if they don't have any 'official' intent to release / approve it.
Reply to this comment
by TheJae September 18, 2009 10:07 PM PDT
This journalist is bad. Miss Erica, I don't see why you had to start your article about a company with the personal health issue of an individual. Please do research more, there has been a lot of failed tactics Apple employed throughout its history that were even more critical than Steve Jobs' health.
Reply to this comment
by Kontracnet September 19, 2009 2:07 AM PDT
Yes, ?Apple?s evil??except for all the others.

Before Apple introduced the iPhone?
http://counternotions.com/2009/08/26/pre-iphone/
Reply to this comment
by luke_marsh September 19, 2009 2:33 AM PDT
who cares about crud lossy compression it's so 2008.
rule 30 so complex year right pull the other one.
Primes here I come.
Reply to this comment
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