• On CBS MoneyWatch: How to Haggle on Your Rent
August 29, 2009 3:44 PM PDT

Apple, AT&T face yet another iPhone MMS lawsuit

by Jim Dalrymple
  • Font size
  • Print
  • 97 comments
(Credit: Apple)

For at least the third time this month, Apple and AT&T are being sued by a consumer complaining of being duped into believing that multimedia messaging, or MMS, was already available on the iPhone.

Filed in the Northern District of Ohio on Wednesday (PDF hosted by Wired), plaintiff Deborah Carr says Apple and AT&T misled the public into believing that the iPhone 3GS was capable of sending and receiving MMS messages on the device. The lawsuit claims that Apple's "print and video advertisements...on television, the Internet, the radio, newspapers, and direct mailers" all mention the availability of MMS on the device.

Two similar cases--one in Illinois and another in Louisiana--were also filed against the companies in August.

According to the latest lawsuit, first reported by InformationWeek, customers were told that MMS would be enabled on June 17, 2009, when iPhone OS 3.0 was released.

That seems rather strange, considering that Apple and AT&T announced on June 8, during Apple's Worldwide Developers Conference keynote that MMS would not be available until later in the summer. AT&T confirmed that time frame to Wired on Friday.

"We absolutely will offer MMS on iPhone 3GS and iPhone 3G with 3.0 upgrades in late summer, once we complete some system upgrades that will ensure our customers have the best experience with MMS," an AT&T representative said in a statement cited by Wired.

Carr's lawsuit does admit that Apple has a notice on its Web site explaining that support for MMS would be available from AT&T in late summer. However, the suit characterizes the note as a "mouseprint disclaimer," referring to the small print.

Technically, Apple has enabled MMS in iPhone OS 3.0. The proof is that 29 carriers around the world activated MMS on the iPhone when the new operating system was released on June 17. It's not available in the United States because AT&T isn't ready to activate it yet, which was disclosed on June 8.

Jim Dalrymple has followed Apple and the Mac industry for the last 15 years, first as part of MacCentral and then in various positions at Macworld. Jim also writes about the professional audio market, examining the best ways to record music using a Macintosh. He is a member of the CNET Blog Network and is not an employee of CNET. He currently runs The Loop. You can follow him on Twitter @jdalrymple.
Recent posts from Apple
Facebook fixes bug that crashed some iPhone apps
FLO TV to bring live mobile TV to iPhone
The iPhone app that lets you see your friends naked
Apple acquires Quattro Wireless
Disney opening 'magical' Times Square store
Apple's App Store tops 3 billion downloads
Smartphones continue to surge
Apple to buy Quattro Wireless for $275 million
Add a Comment (Log in or register) Showing 1 of 3 pages (97 Comments)
by EvanSei August 29, 2009 4:18 PM PDT
If apple would just include MMS they could save themselves allot of trouble, that is until people find something else stupid to sue over
Reply to this comment
by biggstuu August 29, 2009 4:28 PM PDT
Um, what part of "once we complete some system upgrades that will ensure our customers have the best experience with MMS," an AT&T representative said" don't you understand? Its not an Apple issue, its an AT&T issue. Remember those ads from the early 80's RIF (reading is fundamental); you probably don't.
by cvaldes1831 August 29, 2009 4:39 PM PDT
@EvanSei:

You apparently missed the sentence "... 29 carriers around the world activated MMS on the iPhone when the new operating system was released on June 17."

This has nothing to do with Apple. The lack of MMS on U.S. iPhones is entirely AT&T's fault.
by EvanSei August 29, 2009 5:28 PM PDT
no I read the article I meant to say at&t and said apple by mistake and @biggstuu I wasn't alive in the 80's so I will have to find those adds on you tube they sound awesome!
by SeizeCTRL August 29, 2009 7:19 PM PDT
I would like to know what these system upgrades are and why they are taking so long? I mean honestly, it's not like the iPhone is the only phone on AT&T that can do MMS. I am fairly certain there are a plethora of phones doing MMS on AT&T, so what is the hold up? It's a damn shame my 4 year old $89 Samsung Sprint phone could do MMS but my $299 iPhone on AT&T cannot.

I don't mean to ***** and moan, but these links with randomly generated username/password that is a pain in the ass to copy/paste get on my damn nerves. It's embarrassing to have such a cool ass phone that can't even do the simplest of tasks that other phones do.
by Maclover1 August 30, 2009 5:32 AM PDT
@EvanSei:

www.rif.org
by sting7k August 30, 2009 3:52 PM PDT
Apple has, the 3.0 OS fully supports it. AT&T is the sole hold up as other countries around the world already have MMS on the iPhone.
by EvanSei August 30, 2009 6:26 PM PDT
@Maclover1
funny ha ha. : /
by jaguar717 August 29, 2009 4:21 PM PDT
"coming in late summer"--Spelled out right there. What judge would accept this? Oh nevermind, IL & LA = Chicago and New Orleans. They just need Newark for the trifecta of corruption.

These lottery ticket lawsuits are ridiculous. We need to institute the system where loser pays the other guy's court costs for frivolous crap like this.
Reply to this comment
by ninerqueen August 30, 2009 9:20 AM PDT
Like ATT hasn't cost the consumers money for bulls**t costs, right?
by Galen20K August 29, 2009 4:26 PM PDT
I wonder just how many times it will take for apple to be sued before they start following the law.
Reply to this comment
by applediddy August 29, 2009 4:46 PM PDT
Exactly which law is Apple breaking in relation to this article? None that I can see. Its not even their fault! It's AT&T's!
by jbcahill August 29, 2009 6:52 PM PDT
Getting a law suite filed against you and actually getting sued are two different things. Apple gets new law suits filed against them at the rate of at least 5 a week. Very few of them actually result in a judgment against Apple and most are dismissed as frivolous. And in this case Apple hasn't broken any laws. In fact, as Apple has plainly stated, the iPhone CAN do MMS messaging right now. It's the carrier (AT&T) that is the problem.
by tech_crazy August 30, 2009 2:22 AM PDT
@jbcahill
"Getting a law suite filed against you and actually getting sued are two different things".
A lawsuit filed against you is the 1st step to being sued. The lawsuit notice clearly says "You have been sued". When the lawsuit is served, you are sued.
by sigzero August 29, 2009 4:27 PM PDT
They weren't duped. They are just idiots. Apple told the freaking wold that AT&T would enable it by end of Summer.
Reply to this comment
by jwilliams1008 August 29, 2009 9:20 PM PDT
They announced it at Worldwide Developers Conference keynote. How many regular consumers would have paid attention to that? It does seem a bit of a bait and switch. It just kills me when people say well it was announced at WDCK or in Wired magazine. Are either of those mainstream?
by psyop15 August 30, 2009 3:46 PM PDT
I don't believe Apple telling people at WWDC about MMS delays is sufficient to negate the advertising of MMS availability to US Consumers. I'm not a lawyer (there's an opening for all the idiots), but I'm pretty sure it's not legal to advertise a service or feature to consumers you don't actually provide it to ANYWHERE IN THE COUNTRY. If the advertisement is Apple's, then Apple is the right company to sue.
by myles taylor August 31, 2009 1:02 AM PDT
@jwilliams1008, are you saying that Apple shouldn't be allowed to advertise MMS on their website because one carrier out of the dozens that support the iPhone don't have that service? The device is capable of it and they they can advertise it as such.
by ittesi259 August 31, 2009 8:20 AM PDT
@psyop,

This would be true....except Apple clearly stated in their public announcement (which was covered by a variety of news sources) that MMS would NOT be available at the launch....so there was no false advertising.

Frankly I like this issue, crap like this will start to unravel AT$T's exclusive contract if they **** Apple off.
by Dan7637 August 29, 2009 4:43 PM PDT
man there are a bunch of retards out there, its AT&T's fault not Apple's and besides they made it known that MMS wouldnt be supported for a while but those people have their head up their @$$
Reply to this comment
by cpopken August 29, 2009 4:53 PM PDT
Maybe she should have waited until summer ended to file a lawsuit. I guess I just don't see the point in filing a lawsuit this stupid. If you don't like the fact you have no MMS, just take it back and get another phone, or shut up and wait. I don't really think we need to be wasting our court system on ridiculous lawsuits like this.
Reply to this comment
by tektaktyks August 29, 2009 5:08 PM PDT
i thought it is late summer,so why wait with the lawsuit if we pretty much know it aint gonna happen
Reply to this comment
by Chicago_Marc August 29, 2009 5:29 PM PDT
Yesterday I tried to post a comment to on an Apple forum about MMS being delayed and the fact that I pay double with AT&T (because of the iPhone) for the same services I would get at t-mobile. The board administrator deleted each post I put up. I posted it several times and there would be 20 comments of support within minutes - finally Apple removed the thread completely. So much for free discussion on an Apple moderated board.
Reply to this comment
by richd5481 August 29, 2009 5:57 PM PDT
its probably because they are tired of people complain about a silly feature. its only MMS. Use email thats whats its for,
by SeizeCTRL August 29, 2009 7:22 PM PDT
Well RichD... tell that to all the freaking people who send me MMS messages which I get some insanely retarded link / username / password that I have to use to login to see what was sent to me. I'll be sure to tell everyone else who doesn't have email on their phones to just take the pictures off, put them on their computer and email them to me... because you have clearly stated that's what email is for.
by anilsudh August 29, 2009 8:26 PM PDT
The Apple forum is a user to user support forum, not for venting your frustration. If you feel t-mobile charges you less then you should have moved to t-mobile instead of sticking with AT&T.
by nickh2 August 30, 2009 8:45 AM PDT
"The Apple forum is a user to user support forum".

Its terms of use (which you agreed to when signing up to post) also specifically prohibit complaints, rants, speculation on unreleased products and Apple business policy.

"So much for free discussion on an Apple moderated board."

Free speech does not apply. The forum is entirely owned and run by Apple. They make the rules on what is acceptable or not. Just like every other forum out there. Just as you would not permit visitors to your home to behave in an insulting way towards yourself or other family members.
by richd5481 August 30, 2009 3:43 PM PDT
SeizeCTRl. not if the sender uses your email address to send the pic, they just replace your tele # w/ your email, its a very simple process and all of my friends and family have grown custom to this feature. This process has been used and explained since the first iphone release.
by Chicago_Marc August 31, 2009 3:27 AM PDT
Except that my words were not confrontational or a rant. As for free speech - I was not suggesting that it was a right like a constitutional issue - just that I would hope that a company with some of Apple's visions would be a little more enlightened and not afraid of discussing a problem.

I love my iPhone. It has, for the most part, been a great phone. I took AT&T because it was my ONLY choice. I have thought about unlocking the phone and changing carriers but them I am using an unsupported phone for business and I won't do that. I like my iPhone enough that I am willing to put up with the poor customer service and lower grade of cell reception that AT&T provides in Chicago. Just because I make that choice does not mean I have to shut up and pretend like all is great. As a paying customer who spends a minimum of $159 a month and sometimes more than $500 when on international trips I have paid for my right to say I am not happy with the service and the quality I receive.
by thelemurking August 31, 2009 8:15 AM PDT
So rich, every person who is custom to sending MMS has to learn to do something new and different for their friends that have an iPhone? wow, do all Apple people consider themselves so special that everyone else has to go out of their way to suit them?
by joetesta70 August 29, 2009 5:33 PM PDT
$teve Job$ is the new evil.

Just wait and see what he'll do to help the opressive Chinese government censor apps just to make a quick buck.
Reply to this comment
by ckh1272 August 29, 2009 6:55 PM PDT
Perhaps we have our tinfoil hat on just a little too tight?
by reighman August 29, 2009 7:19 PM PDT
So he is helping the Chinese government by conspiring with AT&T to not give us MMS in the US? Hmmm. Any clue who is suppressing the true UFO story? Elvis?
by SeizeCTRL August 29, 2009 7:23 PM PDT
Really? cause I've already read that it's a restricted version of the iPhone for China. Why is that? Perhaps you got your fanboy pants on a bit too tight.
by inachu August 29, 2009 5:37 PM PDT
I was so upset I cancled my iphone service and got Ooma instead.
Reply to this comment
by houdini2 August 29, 2009 5:44 PM PDT
When is, exactly, late summer going to arrive?
Reply to this comment
by jaybarrow August 30, 2009 6:29 AM PDT
It depends on what hemisphere you're in. :D I'm in Arizona and it's practically Summer all year long.
by ninerqueen August 30, 2009 9:25 AM PDT
The day right before Fall hits (9/21/09) - First day of fall is 9/22/09...better start counting down.
by ninerqueen August 30, 2009 9:26 AM PDT
In the USA, the day right before Fall hits (9/21/09) - First day of fall is 9/22/09...better start counting down.
by B-Ri August 30, 2009 6:21 PM PDT
I believe in AT&T's eyes it is the day right after hell freezes over. Or maybe just after the pigs start flying. Gotta be one of those...
by richd5481 August 29, 2009 5:54 PM PDT
people just need to get over it, its only MMS.
Reply to this comment
by SeizeCTRL August 29, 2009 7:24 PM PDT
yet it's something other AT&T phones can do, and it's something that even the most basic phones today can do. I get MMS messages sent to me all the time and it pisses me off the steps I have to go through just to view a picture because Apple and AT&T can't seem to get the ball rolling on something that should already be in place.
by lazycat202 August 30, 2009 11:35 AM PDT
only MMS? what century are we living in?
by El_Segfaulto August 30, 2009 3:15 PM PDT
And yet if MMS were more rare and the iPhone did do it, all we'd hear about is how Apple was once again at the forefront of innovation and how the rest of the world was still catching up. Because it's a feature that Apple doesn't have and has no intention of adding all we get is a yawn. For a phone as feature-rich as the iPhone is touted to be, this is a pretty basic detail being left out.
by professionaladventurer August 29, 2009 6:13 PM PDT
Why would you use MMS (monsterlame messaging service) on an iphone? To send a photo to your peeps who don't have iPhones?
Reply to this comment
by ywkhgqo August 29, 2009 8:25 PM PDT
you really are sad.
MMS is a extremely popular service.

You couldn't come up with something better than monsterlame?
by CA1900 August 29, 2009 10:17 PM PDT
He has a point. I use text messaging very little, and do not have a texting plan. The iPhone can send and receive emails, with picture attachments, for FREE. Why would I use SMS or MMS instead, and pay by the message (or extra for a text plan) on a phone with full email capabilities?
by artistjoh August 29, 2009 11:49 PM PDT
both professionaladventurer and CA1900 need to join the modern world. Both SMS and MMS grew popular around the world a decade ago and only the US rejected it until recently. By not using it you do not discover why it is very popular.

It is a quicker form of communication than email because it usually takes time before someone checks their email inbox but SMS is usually seen immediately.

It is cheaper than a phone call and often very convenient. It has become a standard means of communication with my staff all of whom have a mobile but not all of them have a computer or a phone that supports email.

It is romantic for messages with lover/wife. Quite a lot of flirty messages are very appropriate via SMS, perfect for simple question like "free for a coffee now?".

It is discrete. An entire conversation can occur when in a meeting or at a concert without disturbing surrounding people.

MMS is great if you are in a shop and unsure of what exactly your wife wants. As example there is a choice of shape or color. MMS a photo with a question mark and get an instant reply. A photo is always easier than a phone description for someone to understand.

There are lots of reasons why people around the world have, since the late 1990's considered both SMS and MMS as being an important standard feature for a phone. It seems remarkable to non-Americans that the country that invented the mobile phone is struggling with such basic technology this late in the game and AT&T needs to hang its head in shame. There is no excuse for them to have been unable to provide iPhone MMS from the day the 3G S was available like it was in other developed countries.
by jbcahill August 29, 2009 6:58 PM PDT
I'm would be interested in seeing a lawsuit against AT&T for not letting iPhone users stream video from the users SlingBox over the 3g network to the iPhone. AT&T whines that is would hurt their network performance, yet AT&T has two models of the Blackberry phone on their network that they let those users sling video across the 3g network.
Reply to this comment
by anilsudh August 29, 2009 8:32 PM PDT
Hardly anyone uses it on the blackberry. But once they open it to the iPhone it's sure to bring down the network. Even without it the network is flaky in a number of places.
by tkmaverick August 29, 2009 7:04 PM PDT
What is so special or different about the AT&T/iPhone's MMS implementation anyway? Every other brand and model under the sun (Blackberry, Samsung, Ericsson, etc, etc) has working MMS all on AT&T's network!! There does not seem to be an answer to this that I can find.
Reply to this comment
by SeizeCTRL August 29, 2009 7:25 PM PDT
Finally, someone on here gets it... :)
by juiceandjaja1 August 29, 2009 7:30 PM PDT
I am an apple product owner (iMac, macbook, iphone, ipod, nano, time capsule), but until all these fan boys, and people who thinks that the mac actually says something about them or see it as equivalent to owning a BMW. Then apple will continue to stick it to the consumer. Why are these idiots defending apple? Are they not tired of being slow rolled on the tech. You can not tell me that the iphone 2G, 3G, 3GS could not have been offered all at once. But why do that when the can do it over three years and 3 separate products, so we pay 3 times the amount. Apple is the new Microsoft. This whole ATT rip off is proof. The US gets screwed while Europe and Asia get all the cool features first. Fanboys quit kissing apple arse, they are rich the dont care about you!
by murbo August 30, 2009 8:10 AM PDT
"You can not tell me that the iphone 2G, 3G, 3GS could not have been offered all at once" ?!!!
what the hell are you talking about? that is called marketing strategy, and MS does, it, Intel does it, IBM does it, AMD does it, Nvidia does it, hell, every tech company under the sun does it. If they offer the best model, who is going to buy the crappy one? How are they going to shaft consumers by selling them almost similar products again and again? It is not just Apple, all of them do it. I remember Nvidia selling the exact same graphics card with different names and different driver cd, twice!! one for 200 bucks, one for 1500!!! Intel adds hardware and/or software limitations to their same model cpu's and sell them as different models. Hell, cars have electronic speed and rev limitations.
And everything aside, Apple DID ENABLE mms on all iphones, it's AT&T that needs to send iPhones the settings thru their network and enable the feature.
Frankly, I couldn't care less about the mms feature, seriously guys, almost all phones now have email features, use it!
I WANT MY FRIKIN' TETHERING FOR **** SAKE!!! there is only one more day to go until august is over and we are still waiting for the dipshits in ATT to enable these features.. it has been almost 3 months now, and the fat **** in ATT still have to get off their ***** and get their "network" ready
I am getting off ATT as soon as verizon gets the deal, i don't care if i have to pay ETF or anything, i'll be just happy not to use ATT anymore.

ps. 3gs also has an improved hspda chip that allows 7.2 mbps downloads, yet ATT barely supports 1.8 mbps, are you guys gonna sue apple because of that too? lame
by MaggieRed August 31, 2009 7:26 AM PDT
Excellent comment. If AT&T provides this service on other phones NOW, then what is wrong with iPhone's implementation?

This is late summer, in one sense it ends on Labor day, other's consider Sept 22nd end of summer. Either way the clock is ticking.

I think these suits should go forward and that AT&T gets slapped big fines. They are selectively punishing iPhone customers with bogus statements.

Apple really needs to wake up and negotiate contracts with other major cell carriers, before their reputation is completely destroyed by this Microsoft based company named AT&T.
by shellcodes_coder August 29, 2009 7:41 PM PDT
This is a great news for Apple :)
Reply to this comment
by studiodave56 August 29, 2009 8:05 PM PDT
I will never have MMS or Text msg on my phone, any phone, I have them blocked. You all complain because you can't pay more for your plan by adding useless garbage?
Reply to this comment
by ywkhgqo August 29, 2009 8:26 PM PDT
wow because you don't use them that means no one else does right?
ITS NOT ALL ABOUT YOU
by vmlenigma August 29, 2009 9:01 PM PDT
Where do I sing up to be part of this Lawsuit?
Reply to this comment
by jwissick August 29, 2009 9:47 PM PDT
AT&T should be ashamed of themselves for failing to offer MMS in June. Their other phones can do it. The iphone has the ability. The rest of the world can do it. It's not like they didn't know it was coming. AT&T is a pathetic excuse for a mobile phone company. The dropped calls are unreal. The lack of service in major areas is just pathetic.

They need to give us an explanation AND a a date when it will be available. They OWE us that much.
Reply to this comment
by renegade600 August 30, 2009 1:19 AM PDT
In addition to this lawsuit maybe there should be one about forcing users who mostly use wifi to purchase the data package. Maybe user who does not live near any 3g network should sue because they are not getting the advantages of a 3g network.
Reply to this comment
Showing 1 of 3 pages (97 Comments)
advertisement

Google's mobile hopes go beyond Nexus One

The world may have thrilled to the potential for a Google Phone, but what Google actually unveiled is its plan for a new smartphone world order.
• Photos: Unboxing Nexus One

Using your smartphone safely

faq Worms, Trojans, and SMS attacks are risks for mobile phones, but the biggest practical threat to users is losing the device.

About Apple

At the start of the 21st century, there's no tech outfit more influential than Apple. CNET News' Erica Ogg and other reporters will attempt to make sense of the rumors, hype, products, and people that will shape the future of the company. But Apple's not the only game in town, as the established cell phone companies and others strike back against the iPhone. E-mail Erica at erica.ogg@cnet.com.

Add this feed to your online news reader

Apple topics

advertisement
advertisement

Inside CNET News

Scroll Left Scroll Right