August 21, 2009 2:34 PM PDT

AT&T denies squelching Google Voice for iPhone

by Tom Krazit
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Updated at 3 p.m. PDT with additional information and background.

AT&T told federal regulators on Friday that it played no part in Apple's decision to keep the Google Voice application from the App Store, while Apple said it never actually rejected the application.

In response to inquiries from the Federal Communications Commission, AT&T's Jim Cicconi, senior executive vice president for external and legislative affairs, told the agency, "Let me state unequivocally: AT&T had no role in any decision by Apple to not accept the Google Voice application for inclusion in the Apple App Store."

Google Voice, which allows users to receive calls placed to a single telephone number in multiple places and make cheap international calls, was deemed unfit for App Store inclusion in July, after it was released for BlackBerry and Android smartphones. Several days after the story broke, the FCC requested that AT&T, Apple, and Google all comment on what led to the exclusion of Google Voice.

Apple, for its part, claimed that the application was never actually rejected. "Contrary to published reports, Apple has not rejected the Google Voice application and continues to study it. The application has not been approved because, as submitted for review, it appears to alter the iPhone's distinctive user experience by replacing the iPhone's core mobile-telephone functionality and Apple user interface with its own user interface for telephone calls, text messaging, and voice mail," Apple said in a statement.

Google also filed a letter in response to the FCC inquiry but redacted a significant portion of that letter when releasing it to the media. A PDF copy can be found here.

Suspicion immediately fell upon AT&T after the Google Voice application did not make it through the approval process, based on the fact that the application lets users bypass hefty rates on international calls. AT&T has also been believed to be behind the delay or rejection of several other applications that could have placed a strain on its network, such as Sling Media's SlingPlayer Mobile application.

But AT&T said it has little influence over the approval process.

"AT&T was not asked about the matter by Apple at any time, nor did we offer any view one way or the other. More broadly, AT&T does not own, operate, or control the Apple App Store, and is not typically consulted regarding the approval or rejection of applications for the App Store, or informed when an application is approved or rejected," Cicconi said in the letter, a PDF copy of which can be found here.

Still, Apple said it's not like AT&T is an innocent bystander.

"There is a provision in Apple's agreement with AT&T that obligates Apple not to include functionality in any Apple phone that enables a customer to use AT&T's cellular network service to originate or terminate a VoIP (voice over Internet Protocol) session without obtaining AT&T's permission. Apple honors this obligation, in addition to respecting AT&T's customer terms of service, which, for example, prohibit an AT&T customer from using AT&T's cellular service to redirect a TV signal to an iPhone. From time to time, AT&T has expressed concerns regarding network efficiency and potential network congestion associated with certain applications, and Apple takes such concerns into consideration," Apple said in its statement.

Skype, perhaps the most well-known VoIP service, seized upon part of AT&T's letter that promised a review of policies regarding VoIP apps running on 3G network as a hopeful sign that Skype would soon be allowed to work on cellular networks.

"We welcome AT&T's willingness to take a fresh look at authorizing VoIP capabilities on the iPhone over AT&T's 3G network," Skype said in a statement e-mailed to reporters. "Skype hopes this is a step forward in enabling consumers to be able to use Skype together with their iPhones and 3G connections and looks forward to hearing more about any potential change to AT&T's policy, in connection with the pending FCC proceeding related to the Skype petition."

As for Google's part, its decision to redact a key portion of its letter to the FCC will raise many eyebrows. The company asked the FCC to redact its part of its answer to the FCC's because "the redaction information relates specifically to private business discussions between Apple and Google and, as such, it constitutes commercial data 'which would customarily be guarded from competitors'...The Internet service industry is highly competitive, and the redacted material relates to business and operations of Google, warranting protection from disclosure under the commission's rules," Google said in a letter to the FCC asking for confidential treatment.

Tom Krazit writes about the ever-expanding world of Internet search, including Google, Yahoo, online advertising, and portals, as well as the evolution of mobile computing. He has written about traditional PC companies, chip manufacturers, and mobile computers, spending the last three years covering Apple. E-mail Tom.
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by The_happy_switcher August 21, 2009 2:42 PM PDT
Just got my google voice number. Pretty awesome. Just made a long distance call from my cell phone. Suck it AT&T. Ha ha.
Reply to this comment
by SeizeCTRL August 21, 2009 3:23 PM PDT
Did you not read the story? AT&T had nothing to do with the app rejection. Apple rejected it for various reasons, although Apple claims it's not really rejected, that it's still studying it. Apple claims it disables Visual Voicemail, makes it confusing for iPhone users and they are concerned about how it would sync iPhone contacts to some sinister Google server. Looks like Apple is the one you should be screaming SUCK IT to.
by SeizeCTRL August 21, 2009 5:06 PM PDT
Wow, my reply got removed?

As I said prior to deletion. Apple was responsible, not AT&T. Apple claimed that it interfered with Visual Voicemail, would confuse iPhone and they were concerned about contacts being uploaded to some sinister Google server. So it's better said SUCK IT APPLE, not AT&T.
by ikramerica--2008 August 21, 2009 8:34 PM PDT
Huh.

Apple has a contract with ATT that does not allow them to approve apps that do X, Y and Z. Can't bypass text messaging fees, can't stream from other networks, can't bypass any ATT calling features. See the way AOL and Yahoo Chat work, or Sling Player, etc.

If Apple approves apps that violate the contract, do you think ATT will just smile and say no problem? So to claim that ATT had "nothing to do with the app rejection" is pretty inaccurate. Apple's contract with ATT says otherwise.
by jaguar717 August 21, 2009 9:05 PM PDT
So none of you has a problem with the fact that the leviathan known as government is demanding that private productive businesses justify their decisions?

Or is it just the short-sighted hope that Fedzilla will force them to do one thing you like now, with no regard to the thousand new layers of control it will lead to?

You can walk away from AT&T, or Apple, or Google. You can't walk away choose not to interact with government when it dictates something...
by EvanSei August 21, 2009 10:45 PM PDT
web hi five oh yea! really at&t has a lot to do with this and we all know it
by rapier1 August 22, 2009 6:44 PM PDT
when the government steps in to prevent anti-competitive actions by businesses attempting to create a cartel, monopoly, or otherwise restrict the proper functioning of business I'm perfectly okay with that. You;d be too if you knew anything about history.
by Gold_Storm_Mac August 21, 2009 2:49 PM PDT
this was not really surprising. at&t doesnt really care about the store.
Reply to this comment
by monkeyfun14 August 21, 2009 2:56 PM PDT
Yes but what does Apple have to gain from denying the application? AT&T has alot to lose if the app was aloud.
by DrtyDogg August 21, 2009 3:02 PM PDT
Google Voice is allowed on AT&T blackberry devices and Windows Mobile devices.
by The_happy_switcher August 21, 2009 3:14 PM PDT
It doesn't matter anyway. You can juse any phone. I just called long distance on my iphone using google voice.
by SeizeCTRL August 21, 2009 3:24 PM PDT
What does Apple gain from rejecting the apps that they do? They just do it with no real sane solid reason.
by groink_hi August 21, 2009 3:52 PM PDT
@monkeyfun14 -

Why single out AT&T? Apple has been very consistent on matters involving IP streaming. In short, Apple approved apps such as Skype, SlingPlayer, Nimbuzz and iCall - all of which support IP streaming like VoIP and video. The only restriction is that they work only on wifi and not via the 3G network. And I believe this is consistent with ANY carrier that handles the iPhone, not just AT&T. This is not a matter the FCC should even be involved in. Carriers have a right to shape the way bandwidth is utilized on their service.
by mconnect August 26, 2009 10:16 PM PDT
@groink_hi

for one LAST time,
google voice is NOT voip.

it does not use cellular data for call
it use your minutes for call.
by ikramerica--2008 August 21, 2009 2:51 PM PDT
This is very important.

"The application has not been approved because, as submitted for review, it appears to alter the iPhone's distinctive user experience by replacing the iPhone's core mobile telephone functionality and Apple user interface with its own user interface for telephone calls, text messaging and voicemail," Apple said in a statement."

It's tantamount to Google replacing the Finder, Safari, Mail, Calendar, Address Book etc. in OS X with Chrome OS, including changing the look and feel of the OS.

At what point is it no longer iPhone OS? Will Apple be required to offer tech support for Google's changes?

There are a lot of legal questions and logistical questions involved here. On a typical phone, once you buy it, you are abandoned in terms of support, but the iPhone hasn't been that way.
Reply to this comment
by slickuser August 21, 2009 3:23 PM PDT
well said.

Google didn't approve full Skype app. So, why should Apple
by markosph August 21, 2009 5:07 PM PDT
If Applet&t's lawyer statements are true (cause lets be honest, I typed up a document that said you owed me money, I guess thats true as well) then why was GVMobile removed after it was on the store for more than a few weeks.
by kojacked August 21, 2009 7:17 PM PDT
"It's tantamount to Google replacing the Finder, Safari, Mail, Calendar, Address Book etc. in OS X with Chrome OS, including changing the look and feel of the OS."

Yet that's what Apple and open source fanbois scream about with Windows. They want Microsoft not to "bundle" their own versions of these apps. It's funny how it's paramount that the Apple experience is preserved but it doesn't matter for other devices or OS's.
by ikramerica--2008 August 21, 2009 8:48 PM PDT
Well, there is a bit of a difference.

1. Apple doesn't block most of those types of changes on OS X because it's an operating system. My point was that Apple also won't support those changes if you want help. And they DO block interface changes that would alter the way OS X works.

2. The iPhone is an integrated device, not an operating system that 90% of the world has to use. The iPhone isn't a monopoly, and Google certainly isn't some small company that can't compete. Apple didn't release an operating system that runs on all kinds of hardware, then after the fact, deny other people access. They released a phone with an OS and integrated features and then AFTER THE FACT, open up that platform to supporting applications from other companies.

Google has their own competing products, both on their own OS and on other OS's. And their application for an iPhone app is still pending, subject to the app following the rules of the application process. It sounds as if there are things Google needs to change, but Google doesn't want to change them because they want to REPLACE the iPhone interface with their own.

What Google is doing is trying to "take over" another already popular platform with "free" products. Apple doesn't have any obligation to allow another large corporation to take over their product. Google can build their own product. Whoops, they DO have their own product, so why should they care if Apple allows them? Just dismiss the iPhone as a toy like so many others have done and move on.
by Mergatroid Mania August 23, 2009 4:16 PM PDT
So what? If people who own an iPhone want to change their interface and browser, then why shouldn't they be able to? The phone belongs to them, if they want all that Google crap installed, it's their business.

Once again Apples programmed users think whatever Apple says is good for them, is.

I've been happy to see some Apple users breaking out of this rut lately, and realizing how much better their experience on the iPhone could be if Apple kept their nose out of it.
by TheOptimisticCynic August 26, 2009 2:23 AM PDT
ikramerica--2008, I believe you need to do a little more research when it comes to making a comment about how little Apple cares about any changes to their OS. Ever try to make OSx compatible with an AMD cpu? Do you know how many developers were threatened when Apple found out that changes were being made to allow OSx to be used with AMD? Personally I'm torn about this issue, on one hand, I agree that once you buy a product, you should be allowed to use it in any way you chose at your own risk. On the other hand, I think anyone buying an Iphone is just an idiot because Apple has a history of not playing nice with other companies. I also feel that the fools of the world who bought an Iphone should have to deal with Apple's monopoly and suffer the consequences. The answer is simple, stop buying from Apple and they will start being more open about allowing other software to be used with their toys. Most people I know with an Iphone only bought it so they wouldn't feel left out, I'm sure they could even justify the outrages price because of all the flashing lights the Iphone came with. I think the FCC should stay out of this battle and allow Apple and AT&T to lose business. The fact is, there is a lot of finger pointing going on right now and in the end, the users will somehow get the short end of the stick. Luckily for the computer users of the world, we get to choose the OS we install on our computers, with the exception of OSx, but I think if someone were to contact Apple, they would be told that it is still being reviewed. I think there is an old saying I once heard use, "I will think about it forever." Apple is brilliant in this response because they never said no, they are just thinking about it. Here is a link to an article about the intelligence level of most Iphone users.

http://www.theonion.com/content/news/apple_claims_new_iphone_only
by monkeyfun14 August 21, 2009 2:57 PM PDT
@Tom

Engadget has Google's filing

http://www.engadget.com/2009/08/21/atandt-tells-the-fcc-it-had-no-role-in-removing-google-voice-fro/
Reply to this comment
by monkeyfun14 August 21, 2009 2:58 PM PDT
Oops read fail.
by Tom Krazit August 21, 2009 3:12 PM PDT
We will be posting copies of the AT&T and Google letters shortly, but for now, you can check out the Google letter linked above.
by peargrove August 21, 2009 3:08 PM PDT
I think you are confused about what Google Voice actually is. From the article: "Google Voice, which allows users to forward calls from multiple telephone numbers to a smartphone." This is a little backwards. Google Voice forwards calls from ONE telephone number to multiple telephones. For example, when someone calls my Google Voice number, it rings my home phone, my office phone, and my cell phone all at once, connecting the call to which ever phone I decide to answer.
Reply to this comment
by Tom Krazit August 21, 2009 3:10 PM PDT
That's a good point, I was typing too quickly. Will fix that.
by Gold_Storm_Mac August 21, 2009 3:18 PM PDT
check it out!!! apple posted an article on the front page of their website talking about how they answered the FCC's questions on their app store approval process and google voice.
http://www.apple.com/hotnews/apple-answers-fcc-questions/
Reply to this comment
by DrtyDogg August 22, 2009 7:59 AM PDT
not really any answers in that press release.
by YankeePoodle August 21, 2009 3:20 PM PDT
I hope the better judgement prevails and certainly FCC has taken the right steps.
Reply to this comment
by DesktopIntegration August 21, 2009 3:27 PM PDT
Using Verizon MIFI on my Iphone so can use Skype and all the rest that AT&T restricts on my Iphone :)
Reply to this comment
by Cheese McBeese August 21, 2009 4:09 PM PDT
Cool, you're paying $60/month to work around at&t's BS. Gee, wish I had thought of that.
by tm_anon August 22, 2009 11:39 PM PDT
When your contract ends, that might just be a way to get the iPhone on Verizons network permanently. If there's a way to get the Google Voice app on the iPhone by jailbreaking it, even better.
by Guchdog August 21, 2009 3:28 PM PDT
"it appears to alter the iPhone's distinctive user experience by replacing the iPhone's core mobile-telephone functionality and Apple user interface with its own user interface for telephone calls'

Why in the hell did Fart Phone get published then?
Reply to this comment
by stigmattaman August 21, 2009 3:36 PM PDT
Don't know why this is such a big shock to anyone - Apple doesn't let anything on that "duplicates existing functionality," hence no Opera Mobile, or competing media player. Not saying I like it or think it's cool, but I do believe they have every right to do that to their product. The weird thing is they're used to being the underdog, so no one really cared about the tightly-controlled Apple experience (and it's a good one), but the popularity and market position of the iPhone make it a larger target.

What will be interesting to see is if this stops the chorus of immediately blaming AT&T for anything that's even close to wrong with the iPhone.
Reply to this comment
by Mergatroid Mania August 23, 2009 4:19 PM PDT
It might be Apples product, but once you buy it you OWN it and should be able to put whatever you want on it.
by givemeglenn August 21, 2009 3:42 PM PDT
I have Google Voice, as well an an iPhone 3G. I can have the iPhone ring at the same time as my home number when someone calls my Google number, so I would think that AT&T would love the extra airtime they would be able to charge. In fact, I have that set up for certain people so if I step away, I will get the call no matter where I am and my caller isn't inconvenienced. If I'm at home, I answer my home number. If I'm out, I answer my iPhone.

You would think that there wouldn't be a problem with AT&T allowing for the app to be approved. On the other hand, if there is a turf war started between Apple and Google about getting the calls ported/processed, and where it may end up taking place (anticipated some time in the future), well that makes a lot more sense as to who might be stonewalling.
Reply to this comment
by calpundit August 21, 2009 4:18 PM PDT
Which makes the redacted portion of Google's statement that much more curious.

Apple had no problem going public with their reasoning. Like it or not, it seems their statement is pretty clear -- we are not going to approve an app that turns an iPhone into a GooglePhone.

So why is Google reluctant to publicly reveal its side of the rejection story? It's not like they have any incentive to cover Apple's behind on this.
by mclaurin10 August 21, 2009 3:49 PM PDT
All I want is slingplayer on 3G
Reply to this comment
by DesktopIntegration August 21, 2009 3:58 PM PDT
Get a Verizon MIFI - works for me. Arguably, you then don't need the Iphone AT&T Data plan :) And you get the great Verizon Network...
by Cheese McBeese August 21, 2009 4:15 PM PDT
@DesktopIntegration - the at&t plan is not optional if you want to activate your iPhone. If you really have an iPhone, how could you not know that?

As I've said before, blogs are amazing bullsh*t magnets.
by Mergatroid Mania August 23, 2009 4:21 PM PDT
He didn't say he owned an iPhone, And if he does, it could be jalebroken or from another country. Why do YOU assume you know so much more than everyone else does?
by Informpage August 21, 2009 3:53 PM PDT
"There is a provision in Apple's agreement with AT&T that obligates Apple not to include functionality in any Apple phone that enables a customer to use AT&T's cellular network service to originate or terminate a VoIP (voice over Internet Protocol) session without obtaining AT&T's permission."

That's nice, but GV isn't VoIP, so why bring it up?
Reply to this comment
by Tom Krazit August 21, 2009 4:03 PM PDT
The point was not specific to GV, it's just that AT&T does play a role to a certain extent in dictating which applications will work on the iPhone.
by winstein August 21, 2009 3:54 PM PDT
To summarize:

AT&T: we already have a contract that forbids Skype or any other streaming app over our network (other than Apple's YouTube app)

Apple: We don't like Google changing our user experience so we will reject, I mean, evaluating it.

Google: We want special treatment from Apple, if we don't get it, we will tell everyone that Apple don't play fair.
Reply to this comment
by markosph August 21, 2009 5:15 PM PDT
Over there network... Doesnt At&t have a network connect card for laptops? If I had one of those I would be willing to bet I could install skype on it.
by DesktopIntegration August 21, 2009 3:56 PM PDT
Question 3, paragraph 2. AT&T doesn't allow it. Period.
Reply to this comment
by Cheese McBeese August 21, 2009 4:18 PM PDT
Exactly. That's why they don't have to be 'involved' in these decisions - they've already spelled it out in a contract.

What a bunch of slippery b@stards these people are.
by ikramerica--2008 August 21, 2009 8:50 PM PDT
Apple should be royally pissed at ATT's "politician" stance on this issue. "I voted against it before I voted for it."

ATT forbids these kinds of apps, and place the burden on Apple to accept or reject them. Apple would happily not only allow Skype on the iPhone unrestricted, but have their own iChat client, both of them bypassing SMS and MMS networks. But ATT won't allow it by contract. So Apple has to reject those apps and stifle their own development.
by DrtyDogg August 22, 2009 8:04 AM PDT
but AT&T doesn't "forbid these kinds of apps." they are available on every smartphone AT&T sells except the iPhone.
by golf11 August 21, 2009 3:57 PM PDT
Odd Apple didn't notice this in the other apps that had been approved, sold and yanked prior to Google's app appearing on the scene. Why weren't these app rejected initially as they should have been, according to apple's policy. In its response, Apple simply says it falls into "this category" which is disingenuous, it's like saying I'm banning non-citrus fruits and then banning an orange because it's falls in the "category" of fruit. GV Mobile does none of the things that Google app supposedly did. It opened a separate program, didn't disable visual voicemail nor did it replace any of the icons in the dock or send contacts to google.
Reply to this comment
by cvaldes1831 August 21, 2009 4:09 PM PDT
More lies from Apple.

This doesn't explain why GV Mobile/Voice Central/etc. were pulled from iPod touch users nor does it explain why RingCentral Mobile was left available on the App Store (the RingCentral service is very similar to Google Voice).

B.S., B.S., and more B.S.
Reply to this comment
by groink_hi August 21, 2009 4:45 PM PDT
Do I have to say this? iPod touch is not under the jurisdiction of the FCC.
by cvaldes1831 August 21, 2009 5:03 PM PDT
Yeah, but RingCentral Mobile was also left available for iPhones.

It's just B.S.
by ikramerica--2008 August 21, 2009 8:52 PM PDT
Does RIngCentral take over the interface of the Phone? Again, cv, you haven't seen the App Google was trying to get approved. You just know of the functionality that was to be included. But it sounds as if this was Google's way of basically taking over 1/2 of the front end of the GUI.
by tektaktyks August 21, 2009 5:04 PM PDT
I did not have sexual relations with that woman
Reply to this comment
by Gold_Storm_Mac August 21, 2009 5:25 PM PDT
???????
by tektaktyks August 21, 2009 5:52 PM PDT
lol,they all lie
by tektaktyks August 23, 2009 11:44 AM PDT
is that a personal attack happy? hey u know my english isnt that great,could u tell me whats another word for happy?
by UmeshS August 21, 2009 6:06 PM PDT
Wait until Microsoft ports IE to iPohne OS and gets rejected by Apple... Wait a min... Netscape and Firefox not getting a bundling advantage on Windows? Safari gets bundling advantage and can not be uninstalled from iPhone... hmmm... somebody pinch me :)
Reply to this comment
by ikramerica--2008 August 21, 2009 8:53 PM PDT
MS purposely stopped development of IE for Mac OS long ago in an attempt to marginalize Apple (thinking that IE was so important that people would stop using OS X if they couldn't use IE). Why would they validate the iPhone by offering IE for it?
by VoiceOfLogic August 21, 2009 9:14 PM PDT
Thats because some ******** judge ruled with their feelings and not their brains, that Microsoft was a monopoly and having just purchased an iMac and iPhone -- I have NEVER SEEN A MORE MONOPOLISTIC COMPANY --> APPLE <-- IN MY LIFE.

But, hey, who the hell am I? Not a judge so I guess I am one of those millions who has a gun held to me head - forced to buy Microsoft everything. Idiots.
by VoiceOfLogic August 21, 2009 9:11 PM PDT
"But AT&T said it has little influence over the approval process."

aHAHAHAHAHAHAHAHAHAAAAAAHAHAHA! Yea right. What a ******* crock of lying **** they are. Ask Slingbox how LITTLE influence. Right. WhatEver. ATT corporate liars.
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