August 17, 2009 3:53 PM PDT

Apple's buzz engine fueled by more than Jobs

by Jim Dalrymple
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commentary As Apple's CEO, Steve Jobs has transformed the way we think about computers, portable music, and mobile phones. So I read with great interest a profile of Jobs in the Sunday Times of the United Kingdom this morning.

Reality distortion field: To Air is human.

(Credit: Wikimedia Commons)

While there are a few interesting bits of information about how hard Jobs is to get along with and how driven he is, the piece missed the boat on a couple of very important points.

The story labels Apple's secrecy as "the mafia code of silence" that is "ruthlessly enforced, with employees sacked for leaks and careless talk. Executives feed deliberate misinformation into one part of the company so that any leak can be traced back to its source."

The Times piece correctly surmises that Apple's secrecy is "all about preserving the magic of each new product." Part of the magic of Apple, of course, is the constant buzz that surrounds the company.

Other companies in the tech market would give almost anything to have a small percentage of the buzz that Apple is able to create. Public-relations firms are hired to raise the profile of executives and have reporters write stories on all their clients' latest gadgets.

That works, to a certain degree. But as soon as something breaks that concerns Apple, every major publication in the world drops everything and starts writing.

The interesting thing is that Apple does it all without saying a word. That is part of the magic. It is the mystique that surrounds Jobs and the entire company. Take the buzz surrounding the rumored music event in September. There are hundreds of stories, but Apple hasn't even confirmed that there will be an event.

Jobs could announce a press event tomorrow, and the world's press would jump through hoops to get there. Why? Because they know that whatever Jobs is going to talk about is likely to be game-changing. No other executive has that reputation.

The secrecy of Apple is definitely put in place to protect the company's product development. If history is any indication, it needs that protection.

As soon as Apple releases a new product, the market scrambles to either denounce it as trivial, copy it as best they can, or in some cases, do both. The iPhone is a perfect example of that.

I don't see any company racing to copy a new Dell product. Why? Because it generally misses the innovation mark. When is the last time the world's press swarmed to see Michael Dell introduce something? I have no idea, either.

Apple without Steve
I was completely shocked to reach the end of the four-page article to find a prediction that when Jobs eventually leaves Apple, the company will seek a merger with Google.

That is flat-out wrong. Apple will not seek a merger with Google--or other company, for that matter--unless it is the dominant party.

The belief that Apple would shrivel up and die when Jobs leaves is giving no credit to what the man has spent the last 30-plus years building. Unlike chief executives who may fear being surrounded by other smart leaders, Jobs insists on it.

The executives at Apple could easily run most other companies, but they choose to stay with Apple. Take a few of the top names as examples: Tim Cook, chief operating officer; Scott Forstall, senior vice president of iPhone software; Jonathan Ive, senior vice president of industrial design; and Phil Schiller, senior vice president of worldwide product marketing. In addition to Greg Joswiak, vice president of worldwide iPod product marketing, and Bertrand Serlet, senior vice president of software engineering, they are regarded by many as the best at what they do in the market.

With all of that talent, it's no wonder that Apple is an incredibly innovative company. And it's not just with hardware, either. Apple has taken some of most mundane but enjoyable tasks and made them easier.

Take as examples iPhoto, iDVD, and iMovie. With a click of a button, you can make slideshows and movies, and then burn them to a DVD. One of the biggest Apple success stories over the last decade has to be iTunes. We buy our movies, songs, and apps for the iPhone, all without leaving the comfort of our homes.

Jobs doesn't do it alone. The iPod is a perfect example of this. Tony Fadell is the father of the iPod, a product he and his team began building in 2001 under Jobs' tutelage. Fadell brought the idea to Apple, and Jobs had the vision to understand how big it would be.

While Jobs is certainly the driving force behind the company, he doesn't spend all night dreaming up products, then sitting in his garage soldering chips and components together so he can walk into the engineering team and say, "This is what I want."

Although his style is not to everyone's liking, Jobs is a visionary who gives people great devices. He does it with the help of some of the smartest people in the technology market.

Apple is changing the way we think of how we do things. Whether that's on the computer, iPod, iPhone, or the rumored tablet, it is positioned to continue doing so for a long time to come.

Jim Dalrymple has followed Apple and the Mac industry for the last 15 years, first as part of MacCentral and then in various positions at Macworld. Jim also writes about the professional audio market, examining the best ways to record music using a Macintosh. He is a member of the CNET Blog Network and is not an employee of CNET. He currently runs The Loop. You can follow him on Twitter @jdalrymple.
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by joetesta70 August 17, 2009 4:17 PM PDT
Too bad $teve Job$ does nothing to really change the world other than horde his billions in Apple stock unlike Gates, Dell, Brin, Ellison, Lazaridis...

The list goes on. Hi, I'm a PC on sale for $499 and I do more to change the world than a $1200 mac with out-of-date software
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by jyoung2k August 17, 2009 4:39 PM PDT
Why does he have to give anything away. Because someone else does... not a good reason. There is no law that requires him to change the world or donate to charity... unless you consider the IRS charity.

You cant even say without a shadow of a doubt that he doesnt give perhaps he does it an anonymously rather then make it a PR spectacle. Ask anyone of the 50,000 people he employes if he does enough, or the planet for insisting on less packaging and biodegradable packaging.

Its a competitive world demonizing people for not giving is ridiculous when he has s many bigger things that effect the world. Demonize him for things that matter like building everything in China or making deals with AT&T.
by jbcahill August 17, 2009 4:42 PM PDT
It's his money...he can do what he damn well pleases with it. This misguided notion of altruism people have that if your wealthy you MUST give to the "less fortunate" is bunk. You do what you want with your money and let other people do or not do what they want with theirs.
by The_happy_switcher August 17, 2009 5:00 PM PDT
Lots of billionaires donate anonymously. He doesn't have to answer to you.
by z3r0bit August 17, 2009 5:24 PM PDT
It's a lot more humble to donate money to charity and not gloat about it for the whole world to see!
by RTFA August 17, 2009 5:56 PM PDT
Gates, when he was running MS, said that he would worry about his philanthropy after leaving MS because, to quote him, "properly allocating that kind of money is a full time job." Jobs may perhaps have his hands full running Apple and taking care of his health, so, if the choice is between leaving Apple to a Ballmer-like clown or keeping his wealth until the time is right, I think he does the right thing. And, if he decides to keep it all for himself, that's his prerogative, but it is a bit early to call him a "greedy S.O.B."
by Vegaman_Dan August 17, 2009 6:09 PM PDT
@joetesla70:

Using dollar signs for "S" by no means gives any respect to Steve Jobs. If you are unwilling to respect the man by at least using his name properly, then it is highly unlikely anyone will respect your comments here either.

@The_happy_switcher:

"Lots of billionaires donate anonymously. He doesn't have to answer to you. "

Ironic that you take Bill Gates and Microsoft to task, demanding a full accounting of how much they donate and to whom in the past. Why the double standard here?
by jlopezcnet August 17, 2009 6:32 PM PDT
The difference between gates and jobs is this. Jobs really can donate privately and trust me - if you are not liberal -you really wouldn't like some of the causes he donates to... He is as left as they come. So in a way - it helps for him to quietly rally behind his causes.

Unlike Gates. Gates has a name that commands respect. The Bill and Melinda Gates foundation is where it is because of the name and the recognition Gates offers. His causes are heroic and truly benefit so many unfortunate people in this world. If it was not for the name and recognition, those causes would not be as successful as they are.

I commend both men and they really are good friends in real life. Jobs looks up to Gates for the work he has done in Africa. He has publicly said so time and time again.
by Yelonde August 17, 2009 7:02 PM PDT
We immediately arrive to personal attacks when anything about apple is even slightly mentioned. Isn't it funny how that works?
by Thomas, David August 17, 2009 7:10 PM PDT
@jotesta70

A totally UFB statement. Even Bill Gates would bi--h slap you!
by stickfu August 17, 2009 8:14 PM PDT
Um, I`m missing the philanthropy part of this article and I`m still trying to find the sentence or paragraph in this article relating to PC sale prices, Mac prices, maybe you can help?
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by nicmart August 17, 2009 4:19 PM PDT
Apple is as good as what it has in the pipeline. It is impossible to know at this point what a post-Jobs Apple is capable of delivering, but there are few cases of a company sustaining after the departure of a such a ferocious visionary leader. In the past a Jobless Apple quickly foundered. There is no evidence that Apple has a replacement for Jobs who can perpetuate his legacy.
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by Vegaman_Dan August 17, 2009 6:10 PM PDT
I'd like to say Tim Cook could handle the job, and I honestly thing he can, but he lacks that special insight or sparkle about him that Jobs has grown over the years. Yes, Tim Cook is competent... just not inspiring. We have yet to see anyone at Apple show that special spark, but then again it is possible that nobody has been exposed enough to let it show yet either.
by joetesta70 August 17, 2009 4:58 PM PDT
I love reading the $teve Job$ apologists talk about how it's his money or that he's probably donating anonymously - what a joke! If it were Gates they'd be singing a different tune, but 40 billion in philanthropy vs Job$ -not-even-on-the-Forbes-list-of-top-100-US-philanthropists shows you what a greedy S O B he is.

Apple was late to the environment-party too...so late that Greenpeace had to get on their case for it while PC manufacturers like HP and Dell were leading the way.
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by filipiak August 17, 2009 5:25 PM PDT
Guess you missed the news: HP and Dell have slipped in the Greenpeace rankings, because of their failure to deliver on promised environmental efforts.

"Dell has been dropping down the ranking from 5th place in v.8, to 8th in v.9, to 12th in v.10 and now is in 13th"

"HP drops from 13th to penultimate (16th) position"

"Apple?s score increases to 4.7 points and the company leaps to 10th position ? up from 14th in v.10"

Source: http://www.greenpeace.org/raw/content/usa/press-center/reports4/guide-to-greener-electronics-11.pdf


As to Gates' giving vs. Jobs': Gates had to be chastised into giving money by Ted Turner - prior to that, Gates, himself, wasn't on any such lists as you mention. I'm not defending Jobs - just pointing out that Gates was no better. Apple, Inc. has proven it can improve with Greenpeace, and perhaps Jobs will do some philanthropic work in the future that is to your liking, with a bit of coaxing from the outside.
by SIGHUP August 17, 2009 5:25 PM PDT
Your "s" key broken?
by Vegaman_Dan August 17, 2009 6:11 PM PDT
No, I think Joetesla70's 'SARCASTIC' key is working quite well.
by Sporlo August 17, 2009 6:16 PM PDT
joetesta70: I GUARANTEE that people will take you more seriously if you didn't type in that tone/manner (should I call you joete$ta70?). Calling people names is pointless. You could insult every person in the world, and it won't matter if they deserve it or not, it's not going to change anything or even change people's minds about them. Just state your point and support it.
by myles taylor August 17, 2009 6:19 PM PDT
What I'm sure most of the commenters are going to miss (they all have so far) is that Apple will still be Apple without Jobs, and that is the point of the article. Jobs surrounds himself with people who can do their jobs well so that if he ever can't do his job, the company that he built and loves will be okay.

Also, Apple succeeds at a lot of things because they are the first ones to do it right. Often they are not the first to do it, but they market it correctly and position it correctly. About all the hype that surrounds Apple. Go back a few years. Apple would release game-changing products little hype. People expected nothing and got a lot and they started realizing that just because Apple wasn't saying anything, didn't mean that they weren't making something. Now they are obsessed with figuring out what Apple is doing, even if they are doing nothing. All the other companies are trying to build hype by saying "me me me!! Look what I'm making." Apple just does, or doesn't, do it and let's the media do whatever it does. It works out well for it, but I doubt it would work for anyone else.
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by ecotopian--2008 August 17, 2009 6:39 PM PDT
$mall minds like joetesta70 always hate true talent. Steve Jobs owes you no explanations about what he does with his money. He is a genius who has changed the world again & again. That is its own explanation.
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by Yelonde August 17, 2009 7:06 PM PDT
I $uppose we should start spelling like this the whole time? It is quite a catchy thing to do.

I'll just say what I had come here to say, I think apple will be fine, even without steve jobs. Sure, steve jobs has high standards when it comes to his products, but you don't need a tech nazi to be innovative. Even if steve died right now, the company would still survive.
by savvydude August 17, 2009 6:59 PM PDT
The first one to post on this story is a nosey, judgmental busybody. Oddly, he failed to report how much he has given to charity or anything, so I guess we should all judge him for not revealing it.

I far more respect those who give to others in privacy than those who call a press conference to announce how much they are giving, and to whom. Jesus said that when you give don't do it like the Pharisees who crow about it, but do it in private and God will bless you for your faithfulness. To assert that Jobs doesn't give because he doesn't publicize it is just stupid
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by stickfu August 17, 2009 8:33 PM PDT
Amen brother
by mjderison August 18, 2009 2:40 PM PDT
The Rabbi Maimonides wrote about the different types of charity, which he delineated at eight. This applies to people of all religions, or none at all. Each level of charity is greater than the suceeding level.

One of the highest is the one who gives charity to the poor, but he does not know the recipient, and the recipient does not know the donor. Beneath that, he knows who he gives to, but the recipient does not know the benefactor. Below this is someone who does not know who he gives to, but the recipient knows the donor. Below this is someone who gives to the poor person before being asked. Below this is someone who gives to the poor person after being asked. Below this is someone who gives to the poor person gladly and with a smile. Below this is someone who gives to the poor person unwillingly.

I don't know which one Steve Jobs is; do you? Which one are you?
by sting7k August 18, 2009 6:03 AM PDT
Apple has way to much money to merge with anyone, they would just buy someone. Which is also pretty unlikely because who or what would they need? People clearly buy their products. Apple has no need for Google, Apple sells products. What does Google sell? Nothing you can touch right now. The name "mp3" player is almost not used anymore in spoken word, it's always "iPod". Apple will be fine without Steve. They probably have technology to keep his head alive in a jar so they can always bounced ideas off him, lol.
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by Random_Walk August 18, 2009 7:07 AM PDT
One bit to note in the article:

"Jobs could announce a press event tomorrow, and the world's press would jump through hoops to get there. Why? Because they know that whatever Jobs is going to talk about is likely to be game-changing. No other executive has that reputation. "

It ain't just the executive. Sure, having one of the fathers of the Personal Computer running the corp is a good thing for buzz, but the one reason everyone in the press drops-and-runs for Jobs is because of this: With very few exceptions, Apple delivers game-changing gear. With their kind of track record, it's natural that reporters would scramble to find out what the next item is, no?

Bill Gates used to have something similar going about him in the early-to-mid 1990s... Windows 95 is a solid example of this. OTOH, he (and Microsoft) didn't keep it going, and shifted focus to visions that had more paradigm than substance. Perfect example of that? .NET. There was the language, the communications protocol, the "dot-net server"... everything that wasn't bolted to the floor in Seattle was named ".NET" - but nothing tangible the reporters can point to and go "oh, that's a game-changer!"

Now to be fair, there was the tablet evangelism, and if someone made one that was worth a damn at the time and looked good doing it, that may have taken off.

Jobs and Gates may or may not also share the same problem down the road. Sure, Steve Ballmer is an intelligent man, I don't doubt that. OTOH, he has no vision, little-to-no sense of PR, a leadership style that seems to confuse rather than drive, and a public persona that can best be described as vicious. He's simply not the kind of guy who seems to draw people in to him. Tim Cook (Apple's heir apparent) may be leagues ahead of Ballmer in the right qualities, but he has yet to prove himself fully, and is just starting to ease in to being the face of Apple... only time will tell.
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by stickfu August 18, 2009 8:19 AM PDT
eloquently put +1
by cowhide--2008 August 18, 2009 8:24 AM PDT
Is this the Buzz you were talking about? More like the last 2 letters z z
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by heygeo August 19, 2009 4:32 PM PDT
LOL.. really this so called Buzz article is weak.. the real story here is what the hell is growing out of Jim Dalrymple's nose and chin.. dude you need to stop feeding that thing seymore!
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