July 21, 2009 7:51 AM PDT

Former Apple retail exec now works for Microsoft

by Jim Dalrymple
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Microsoft's retail plans are getting a big boost as the company confirmed to TechFlash that it has hired a former Apple retail executive to help with its store openings.

Here's an Apple store in Scottsdale, Ariz. Will a Microsoft store pop up nearby?

(Credit: Apple)

George Blankenship, a Gap executive before joining Apple, was in charge of finding the prime locations that Apple picks for its retail stores. His work with Apple goes back to the start of the decade when Apple kicked off its retail endeavor.

Blankenship is working for Microsoft as a consultant, not as an employee, according to a report on TechFlash.

Whatever his role, Blankenship will be an important addition to Microsoft's retail team, especially considering the strategy it announced last week. Microsoft representatives told CNET that some of the stores will be close to existing Apple retail locations, hinting that it isn't afraid to battle Apple head-on.

Besides the design, one thing that has continually set the Apple retail stores apart from other computer outlets is the location Apple chooses for them. While many computer retailers put their stores in high-traffic malls, Apple tends to choose trendy, upscale locations.

Jim Dalrymple has followed Apple and the Mac industry for the last 15 years, first as part of MacCentral and then in various positions at Macworld. Jim also writes about the professional audio market, examining the best ways to record music using a Macintosh. He is a member of the CNET Blog Network and is not an employee of CNET. He currently runs The Loop. You can follow him on Twitter @jdalrymple.
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by myles taylor July 21, 2009 8:06 AM PDT
I am interested to see how this plays out. I don't really see how they can take on Apple head-on because Microsoft is too ambiguous and open while Apple is closed. But I'd love to see the results of this.
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by CDubber July 21, 2009 8:43 AM PDT
Monkey see, monkey do. Another classic play from the Microsoft playbook.

If you can't innovate, replicate!

Hey, at least monkeyfun14 will be hanging out at the Microsoft stores. Anyone else? Unlikely.
by monkeyfun14 July 21, 2009 9:10 AM PDT
@CDubber

Apple making a store isn't innovating..
by TechSlap July 21, 2009 9:16 AM PDT
@monkeyfun14

Agreed, though it is kind of funny that Microsoft may be setting up right next to Apple locations. A good push in competition though. It will be interesting to see how this all panes out.
by Random_Walk July 21, 2009 9:50 AM PDT
Ambiguous I can buy... not so sure about "open", unless Microsoft is going to start selling competing OSes and applications on its site, or starts selling PS3 games written by Microsoft? ;)

(I'm assuming you meant 'agnostic', and only as concerns certain hardware types?)
by lennie22 July 21, 2009 10:46 AM PDT
actually I will be going to an MSFT store if it comes anywhere within driving distance or public transport from where I live...even to go play with that surface table :D.

CDubber, it really doesn't matter what you think.
by Kwasiowusu July 21, 2009 1:15 PM PDT
@ CDubber "Monkey see, monkey do"

Yeah..like how Steve Jobs went to XEROX PARC and then stole their GUI. Thats monkey see moneky do right there for ya.

@ CDubber :"If you can't innovate, replicate!"

When did opening some Apple store amount to "innovation"?
by YankeePoodle July 21, 2009 8:11 AM PDT
Does not Microsoft run into the risk of antagonizing some of the PC makers depending on what they are show casing at their stores ?
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by monkeyfun14 July 21, 2009 8:12 AM PDT
Why would they?

Microsoft doesn't make PC's it would possibly be another outlet for PC makers to sell their products.
by Perry_Clease July 21, 2009 8:23 AM PDT
That is what I was thinking. It would be difficult to include all PC makers in the store so would have to be left out.
by Random_Walk July 21, 2009 9:54 AM PDT
I'm thinking they would - especially since Sony already sells the Vaio line of PC's and laptops at their retail stores. Including even the big three (well, minus Apple, so the big four - Dell, HP, and Lenovo) would mean that Acer gets left out, as would (obviously) Apple, Gateway, etc.

Of course, it would be pretty Zen-like (well, interesting) on their part to at least showcase Apples running Windows 7... I could see that happening just as a friendly nose-tweak of sorts. Then again, I don't see 'em actually doing it because they have a very hard time grasping anything subtle like that...
by mayadanteamihan July 21, 2009 8:17 AM PDT
Oh dear. Another nail in the Microsoft coffin.
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by monkeyfun14 July 21, 2009 8:32 AM PDT
What are you talking about?
by shycelticwitch July 21, 2009 10:07 AM PDT
I believe he's talking about another leap that's going to end up hurting at the bottom! Are they going to sell the Hurricane OS there too? ROFL!!!!! And Gates is supposed to be a genius? Microsoft did a lot better when he stayed in the background. When he can produce a stable operating system then maybe we might let him play scientist, but until then, as a resident of the state of Florida I agree with the editorial response that appeared in the St. Pete Times today regarding Bill Gates Hurricane OS... (quote) "If Bill Gates' hurricane prevention device is as reliable as his Windows software, we can expect all home insurance companies still operating in Florida to pull out." from Tom Finn, Sun City Center, FL. Thank you Mr. Finn, I could not have said it better myself.
by holyreki July 21, 2009 10:47 AM PDT
Stability has not been an issue with Windows since Win98, 10 years ago. My XP and Vista boxs do not crash.
by lennie22 July 21, 2009 11:00 AM PDT
@ shycelticwitch:

wow, I can just see the hate you have for Bill Gates in your post. He is there trying to help millions of people and all you can do is redicule the guy? I have a lot of family that lives in the caribbean area and a lot of hurricanes go through that area yearly, I applaude his errort. even if it only works a little, at least it is better than nothing. this kind of tech has the potential to save a lot of lives, homes, and money. it is people like you who sickens me...you can't see the good of a person's actions because you're blinded by hate, hate that you can't even justify.
by shycelticwitch July 21, 2009 12:10 PM PDT
lennie22.... I have no hate for Bill Gates, I don't "hate" anyone. But I despise those who think they have all the answers when we know there's only one who does. Gates' "hurricane" OS is a bandaid on a bigger problem, global warming, and if you really think it will save lives, consider this... what will happen to the ecosystems of the world if we start playing with the ocean temperatures, ESPECIALLY in the gulf stream where it is already fragile. Sure a 4.5 drop in water temp can effectively kill a hurricane. But what about the inhabitants of those waters? The fish? The microorganisms that support the underwater environment? The coral reefs? Are they expendable to save a few lives that could have been saved by simply preparing for a known event?

Hurricanes have been happening longer than man has been alive. You would think that we would be smart enough by now to get the hell out of the way. I am sorry that your Caribbean relatives suffer from these natural events. But that's what they are, and screwing around with nature to stop them is a BAD IDEA.

Most hurricane deaths are caused by ignorance of the conditions, and refusal to comply with evacuation orders. So unless you can give me a plausible reason why we should risk upsetting our already fragile ecosystem with a "game plan" that may or may not work, I think it's just a ridiculous idea.
by lennie22 July 21, 2009 1:24 PM PDT
@shycelticwitch
I understand what you're saying, however, the drop in water temp would not be a sustained event...just enough time to break up the hurricane so the water dwellers will be fine. it doesn't have to be used all the time just on really powerfull hurricanes that are sure to hit land. and I can tell you that you are wrong about: "Most hurricane deaths are caused by ignorance of the conditions, and refusal to comply with evacuation orders." there are usually no where to go to escape except in your house and if it's not strong enough then you're gone with the house when the storm hits. the islands are small, and the storms usually cover them with no problem.

people used to say using a microwave oven to heat up your food is a bad and ridiculous idea....but I bet you use your microwave oven all the time.
by Seaspray0 July 22, 2009 10:05 AM PDT
@shycelticwitch. As you can see, I'm not the only one who thinks you're a biased shill that vents hate in every post.
by shycelticwitch July 28, 2009 12:55 PM PDT
@Seaspray... here you are again, posting on a subject you have no experience with. FYI, shills are people who are paid to insult you. And they are here every day earning their wages. I am not here every day, and I don't insult anyone nor am I biased. I am a preferential consumer who makes purchases based on actual experience with the product, and then comments on those experiences with actual intelligence.

@ lennie... mother nature rules. If we're in the way, we get out. If we can't move out of the way, then mother nature wins. Do not ever forget that humans are also a part of the cycle of life. The ability to survive is present in each of us. I sold everything I had and made do with a tent for 8 months when I moved from the east coast of FL to the west coast. Why did I do this? TO GET OUT OF THE WAY OF HURRICANES!!!!!. It only took one storm to convince me that there are certain places on this earth that should not have been inhabited.

Did anyone ever stop and think that natural disasters might be nature's way of telling us that we will not be allowed to take over EVERY SQUARE INCH of this planet ?
by KQuinn64 July 29, 2009 4:55 PM PDT
I have been hearing the 'another nail' statement for over 15 yrs now, while you may not like some of the things Microsoft does you have to admit they are very effective. They make thier money on businesses not the consumer market (agreed it is a chunk but not that large) and they build things that businesses want at a fraction of the cost of thier competitors.

shycelticwitch:- I have to agree you have major chip on your shoulder with Gates and he isn't even running the company, hasn't for almost 18months now. Get over it
by rucknrun July 21, 2009 8:19 AM PDT
I refuse to drink the koolaid where Apple is considered. I hate Itunes and the control it exerts over it's users. That said, Apple is great at what they do. Microsoft is making a big mistake with these retail stores.
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by djames42 July 21, 2009 8:59 AM PDT
Not sure what control that is - you can manage your catalog however you want and ignore iTunes' metadata collection. Or you can use that metadata to your advantage, creating smart playlists and catalog exporting to help further your collection's organization.

If you're talking about the (über) limited formats that iTunes supports, then I can't argue with you.

And FWIW, "it's" is not a possessive, it is a contraction...
by Nataku4ca July 21, 2009 10:19 AM PDT
im having a hard time understanding what both of u are trying to say at the end... i guess my eng isnt good enough, but could u guys rephrase it? thanks
by Seaspray0 July 22, 2009 10:08 AM PDT
@nataku4ca. You're not alone... and english is my first language.
by zephrynn July 21, 2009 8:21 AM PDT
What brand of PCs would Microsoft be selling in these stores? Would they consider making their own?
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by DarkerRaul July 21, 2009 9:43 AM PDT
That's what I'd like to know. They might as well just put a Best Buy next to the apple store. I guess they could have their own version of the one-to-one classes and stuff. I'd like to see what they come up with.
by Seaspray0 July 22, 2009 10:11 AM PDT
I don't know about PC's, but microsoft does have its name on hardware... keyboards, mice, xbox, zune.... I would expect to see those on the shelves.
by monkeyfun14 July 21, 2009 8:33 AM PDT
To the posters who said that some would have to be left out. They would probably choose the highest quality PC's from each manufacturer.
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by Perry_Clease July 21, 2009 8:38 AM PDT
"They would probably choose the highest quality PC's "

They are going to be selling Macs! :)
by sgirard July 21, 2009 9:21 AM PDT
They will probably sell the least expensive laptop with "speed, a comfortable keyboard, and an large screen". Or maybe the least expensive laptop with "speed, portability, and battery life". Or the least expensive laptop with "a fast processor, big screen and something that can cut video". Or maybe the least expensive laptop with "speed, a big hard drive, and a good gaming computer". Or the least expensive laptop with "portability, battery life, and power". Or the least expensive laptop with a large screen, long battery life, and the ability to share pictures".

Oh heck. They'll just sell cheap laptops.
by Perry_Clease July 21, 2009 9:31 AM PDT
@sgirard

You forgot "BlueRay!" :)

Seriously we are all just speculating on what will be in the stores.
by Nataku4ca July 21, 2009 10:21 AM PDT
@perry_clease

well said, => speculating part
by Seaspray0 July 22, 2009 10:13 AM PDT
@Perry Clease. They probably would if apple preloaded them with windows.
by cptmcnair July 21, 2009 8:53 AM PDT
What can Microsoft offer at a retail store that it can't offer at Best Buy, Gamestop, Wal-Mart or any other retail store that carries their products? Do they think people will start buying Zunes because the Best Buy rep won't just steer people toward the easy-to-sell iPod? Luckily Microsoft has more money than most companies to waste on an endeavor like this.
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by monkeyfun14 July 21, 2009 3:53 PM PDT
Because Microsoft can hire better employee's then idiots who have no clue about electronics just reading off the box.
by ZetaZeta_ July 21, 2009 5:23 PM PDT
Hey! Some Best Buy employees know what they're talking about. :(

Anyway, there's nothing wrong with a company having their own store for their own products.
Even if you don't consider PCs at all, there's Zune, X-box, and WinMo devices. Then there's staff who have expertise with the products (not saying Best Buy guys are dumb, since I personally like Best Buy, but rather, there's fewer products overall and the depth of their knowledge with the product will simply be better).
by krootdude July 21, 2009 9:13 AM PDT
I actually see this idea as a good step by Microsoft, a company which admittedly in the past has made many mistakes, but now seems to be getting its game straight. The store would have several advantages for Microsoft.

A good example of one such advantage would be that the consumers attention could be drawn towards products, without having to find them in a sea of other ones. A good example of this would be the Zune which, though being a very capable media-player, tends to be blocked from a shoppers view by many other players, most prominently the iPod. Also if the right staff is hired, customers at these shops could get direct and to-the-point customer support and advice on everything ranging from their operating system set-up to technical details on the newest Zune.

A good customer support is vital. You now have people such as not perticularly motivated Best-buy or Walmart salespeople selling Microsoft products and highly motivated (higher-pay) and well informed Apple salespeople at the Apple stores. It comes as no big surprise to me that so many people are switching over to Apple.

Of course this is by far not the main reason for people to shift, but customer support is a vital factor anyway.

But personally I really don't care too much. This Apple-Microsoft confrontation is not only a little pathetic (á la fanboy) and laughable (really bad ads), but also getting boring (eg: the same dumb comments coming from the same people constantly commenting under MSFT or Apple news-posts flaming eachother)

PS: I do have a slight ppreference for Microsoft all the same :P
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by djames42 July 21, 2009 9:16 AM PDT
"A good example of one such advantage would be that the consumers attention could be drawn towards products, without having to find them in a sea of other ones. A good example of this would be the Zune which, though being a very capable media-player, tends to be blocked from a shoppers view by many other players, most prominently the iPod. Also if the right staff is hired, customers at these shops could get direct and to-the-point customer support and advice on everything ranging from their operating system set-up to technical details on the newest Zune."

Yes, but Microsoft will somehow have to drive people to these stores, which may be difficult. Apple does it by providing great customer service and support, something Microsoft has not been historically known for (ever called MSFT tech support? Yes? Then you know what I'm talking about).
by Nataku4ca July 21, 2009 10:28 AM PDT
id tend to agree with krootdude

@djames42
whats the problem with a company trying to change/improve their support? at least i would like to see them at least try rather than let it rot
by djames42 July 21, 2009 11:28 AM PDT
No problem with them trying to change/improve their support. I'm just saying this has never been an area they've excelled at, and it's an area they are going to /have/ to change in order for this concept to work out for them.

Frankly, I see it being a relatively short-lived experiment that won't live long, or at the very least, it won't expand much beyond a couple of stores. Then again, people said much the same thing about the Apple Stores.
by Seaspray0 July 22, 2009 10:21 AM PDT
"Frankly, I see it being a relatively short-lived experiment that won't live long..." People said worse things when the iphone was released. The historical trend was to get away from brick and mortar because it wasn't working. I can see the possibility for failure, but nobody can read the future. I mean, who would have thought starbucks would have done so well when they started? I'll stick with the wait and see approach.
by RompStar_420 July 21, 2009 9:39 AM PDT
I have to say something in MS favor, even tho I think their Operating System is junk!

I still have the original Xbox, I don't like Xbox 360, so I sold it to a friend. I recently moved and the Xbox as a DVD player. The Power cable wouldn't work, it would pop a breaker in cable. Keep in mind that I bought this in like 2002 or 2001, whenever it came out. So I call Microsoft, the phone number on the label of the power cable. I tell them my serial number, and my info, I tell them that it is busted and they tell me, Good News, this is covered under a extended warranty, keep in mind that I am calling in 2009, 78- years later!

They sent me one about a week later.

So one tiny little Kudo for them!

I prefer the PS3, but I like the Original Xbox and still keep it around for the tube TV, keep it classic in the basement.
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by Kwasiowusu July 21, 2009 1:25 PM PDT
I really can't see the point of these stores. Eaxacly what is Microsoft going to sell there?
PC's? XBOX 360's? 360 games? Microsoft keyboards/mouses?
Windows OS software? MS Office? Server sofware? Zune? Surface Computer?
Well all these products are being sold in tens of thousands of stores al across the country already. what is going to be different about the XBOX 360 being sold in a Microsoft store, as compared to the same XBOX 360 being sodl in say Gamestop?
Plus Gamestop has plentty of console setups where you can try out and play XBOX 360 gamess already, so any 360 setp up in a Microsoft shop is not gonna be much different.
Unline apple, Microsoft doesn't even make PC hardware, so they are gonna have to sell PC's from HP,, Acrer etc if they sell PC's in their stores at all, and what is gonna be so different about that and the PC's being sold at best Buy?
Sounds like yet another waste of money to me.
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by ZetaZeta_ July 21, 2009 5:30 PM PDT
Why does Apple have a store then? Wal-mart has iPods, Best Buy has Mac Books.
:/

Why are there American Greetings or Hallmark stores when cards are sold at Wal-mart?
Why does Sony have stores?

What's wrong with carrying a product with your product on it? It's really that hard to understand?
by Seaspray0 July 22, 2009 10:24 AM PDT
Although both of you have apposing viewpoints, you both make good arguements. This is the kind of posts I love to see. Good job, kwasiowusu and zetazeta.
by C0mmanderB0nd July 21, 2009 1:40 PM PDT
I could have saved MS the money from hiring this guy.... If they are just going to put stores near apple stores they can find the addresses on the website!!!!

Of course if MS was smart they would see how failed Gateway stores and Dell Kiosks have been and realize they are just blowing away money. Without an iphone and a closed system like Apple has MS has no chance in succeeding in a retail environment.

Is MS really going to offer free tech support akin to the genius bar that apple has????

Do they have anything that sells like the Ipod/Iphone?????

I don't think you need to be a psychic to realize this is going to fail.
Reply to this comment
by KQuinn64 July 29, 2009 5:09 PM PDT
Frankly yes, I belive they will have all that. Just because you don't like them doesn't mean the idea will fail. The premise is sound market directly to the consumer (instead of the business IT Pro) and do not just rely on the retail store (Best Buy, Gaestop, or whatever) to be your spokeman.

Microsoft hass 3 times more mobile handsets using it's software than iPhone. They have been at this market a lot longer, thier problem... they market them to business people not consumers. I think Windows Mobile 6.5 will make major changes to the landscape there.

Zune was a great idea in it's time (and superior to iPod at release time) but the marketing and partner network for consumer devices is just not there.

XBox360, great consumer product and gaining great market share. In all markets but Japan it is the top console in use.

I think the overall problem that Micorosft has made over and over is that in the business space they rely on their partner network as the way to front thier technolgy. They just haven't figured out that sellling to consumers is a whole different business model but these stores are the first step inthe right direction.
by roark1 July 21, 2009 3:09 PM PDT
"take on Apple" ? what? Are they going to start making Hardware PCs now? I think Balmer is about to see that "$500 and a Logo" might actually mean in the "real world". It must be the "store" that makes people wait in lines around the block when Apple releases a new product. Just think what will happen when 90% of the population hears about the release of the new Zune!!! or Windows 7!!!! or the XBox 720!!!! Then may have to shut down a block or two!!! I, for one, can't wait to see this event.
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by KQuinn64 July 29, 2009 5:15 PM PDT
hmmm, last I saw (and it is recent) Apple now has 4.5% of the PC market... somehow I don't think Microsoft is exactly worried too much about it. If Apple's market share dropps too much the Dept of Justice labels Microsoft a monopoly so it is in thier vested interest to insure Apple stays in the running.

I looked at a Mac when I went to replace a laptop recently ... can't afford it
by primemover1 July 21, 2009 3:23 PM PDT
This effort is so familiar (given my age and being a US citizen)

McDonalds invested big bucks in scoping out the prime locations for their fast food stores. Got things rolling, put counters out on the golden arch for the number of burgers served. Then Burger King dropped in their stores across the stret or tucked behind the established McDonalds site.

Either brilliant "slip streaming" justified by raw capitalism or totally classless. Your call.
Reply to this comment
by k1m0d0 July 21, 2009 3:48 PM PDT
The folks at Microsoft are clearly not stupid. That said, I think Mr Ballmer might be channeling Don Quixote. A series of reactions do not constitute a serious strategy. They have devoted time and resources to develop Windows 7 and many of the enterprise users are not going to move off of XP. Same for a bunch of home users. If Microsoft had come out with one version of "7" for enterprise users and one version for home use, charged a negligible sum for the upgrade and demonstrated a willingness to stand by hardware purveyors in support of the OS; the brand would have been strengthened. I believe that there is a good company on the other side of this identity crisis
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by gggg sssss July 21, 2009 5:39 PM PDT
I'm a PC and I used to work for Apple.
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by Seaspray0 July 22, 2009 10:56 AM PDT
Nice one, gggg sssss.
by GEO2003 July 21, 2009 6:16 PM PDT
STOP the nonsence and illogical thinking, think outside the box for once and note that if MS does well with the retail stores it WILL BRING NEW JOBS AND INCOME FOR THOSE STATES WHERE THEY OPEN THE STORES.

Why can many of you think on this lines instead of making comments like " another nail in the coffin " or MS being a copycat.

In this Economy, a company as large as MS entering the Retail Business, can only help not hurt if we all stop and think about the many people without jobs.

Thank you
Reply to this comment
by krootdude July 22, 2009 6:15 AM PDT
I'm happy you see it this way, because there are way too many fanboys in these comment sections to right obvious remarks such as yours.

thank you
by CrashPad63 July 22, 2009 11:18 AM PDT
I am a MS supporter, and found your comment humbling in the least. Thank you for a reminder of the obvious.
by AppleSuxLeo July 22, 2009 2:23 PM PDT
If this guy is anywhere near as good as Jon Rubinstein is , Apple is going to have a headache over this.
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