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May 19, 2009 3:45 PM PDT

Apple warns of static shock from iPhone, iPod

by Steven Musil

Apple warns that iPhone and iPod users may experience a small static shock through their earbuds.

(Credit: Amazon)

iPhone and iPod users may experience a "small and quick" shock via their earbuds due to a buildup of static electricity, Apple warned Monday.

People listening to one of the devices in extremely dry air are most at risk of receiving a static electricity shock through the ear buds, according to a warning posted on Apple's Web site. The post likened the condition to the discharge that occurs when a person drags his or her feet across a carpet then gets a shock by touching a door knob.

However, Apple asserted that this condition did not necessarily indicate that Apple's equipment was malfunctioning.

"This condition is not limited to Apple hardware and static can potentially build up on almost any hardware and could be discharged using any brand of earbuds," Apple said.

Apple's warning didn't mention what prompted the company to issue the warning, but a discussion thread on the company's support site showed a few users had voiced concern about the condition.

"Maybe it's just me but for a couple of weeks now my earphones are delivering little electric shocks into my ears," wrote one reader. "I just wonder if anyone else is going through this issue."

Apple made several suggestions in the warning on how to remedy the condition when indoors, including the use of a humidifier to raise the moisture level of the air, hand lotions to moisturize dry skin, or an anti-static spray. The site also recommends users wear clothes made of natural fibers instead of synthetic fibers. When users are outdoors, Apple suggests users keep their device in a bag or a case to keep it out of the wind and refrain from frequently removing it from pockets as the rubbing may cause static buildup.

Steven Musil is the night news editor at CNET News. Before joining CNET News in 2000, Steven spent 10 years at various Bay Area newspapers. E-mail Steven.
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Add a Comment (Log in or register) Showing 1 of 2 pages (84 Comments)
by joetesta70 May 19, 2009 4:34 PM PDT
I've NEVER had static shocks from my MP3 players and I've used them for years.

Sounds like Apple is due for a class action...
Reply to this comment
by lennie22 May 19, 2009 4:42 PM PDT
my girlfriend has been having this problem, it got so bad she stopped using the headset. I told her to get a different one and that seemed to have solved the problem for now.
by DrtyDogg May 19, 2009 4:55 PM PDT
No class action lawsuit, they already told you:
Buy a humidifier,
Use Jergens,
And buy new clothes, (preferably black turtlenecks)

a reasonable solutions to the problem.
by myles taylor May 19, 2009 8:24 PM PDT
I've been experiencing this for a long time, mostly when I take my coat off and not just from iPods. I seem to have a high...I don't know what it's called but I build up static electricity more than most people. I walk around my house, touching one metal doorframe to another with something metal and watch the blue spark arch across. It's not the fault of the hardware. No lawsuit will be filed and no one would ever win if one was. Plus it doesn't damage anything.
by tech_junky48 May 19, 2009 8:32 PM PDT
Please don't condone another frivolous lawsuit. It impedes capitalism and is just not worth it. Now if these shocks could start fires and kill people, then yeah, we need a lawsuit, but as it is, just pony up for some aftermarket headphones, your ears will thank you.
by baconstang May 19, 2009 9:50 PM PDT
I've been using iPods and their buds for years and never got a shock. Lately I've been getting shocks when I get out of my car..... let's ban cars!
by ZZZZXYZ May 20, 2009 12:32 AM PDT
i bet this has to do with a cursed product! everytime i get out of my mthrs "peace-o-crap" ford escort, i get a sick "lightning-style" shock! but then out of my friends "well-trusted" Mercedes Benz, well then no shock! (true story...) it has to do with the company, not giving us, what the company, should be giving us! so ppl curse the product, and the more ppl, that curse the product - THEN THE FREKEN GODS LISTEN! the product will malfunction, shock its users - and what-not-more ... =( the gig is up apple, give us our fair share - of our fair share, already
by Dalkorian May 20, 2009 8:39 AM PDT
Cursed product - LOL. Good one ZZZZXYZ, thanks for the morning chuckle.

Hey, wasn't there a South Park episode warning us of the dangers of curse words? ;-)
by operationthunderbolt May 20, 2009 8:32 PM PDT
There are no damages. What would they be sued for? A mild shock? Its your choice to buy their products, and plus, nobody is getting hurt.
by egghead1619 May 22, 2009 9:04 AM PDT
I have been shocked by my laptop simply from getting off the couch (microfiber). It really sucks when I have my headphones in, shift positions on the couch and get about 10 shocks to the inner ear. It's not really the fault of the electronics, after all the static electricity is dissipating properly through to the grounded plug (this can be tested by the fact that I don't get shocked when using the two-prong wall adapter or simply disconnecting from the wall). It's become quite fun to see just how large of a spark I can make and to hear my wife yelp when she forgets about the shocking tendency of our couch plus laptop.
by Goodbye Helicopter May 19, 2009 4:35 PM PDT
don't you people read?!
and don't you get the physics of it?!
this can happen with lots of personal electronics, especially with head phones...

just another click ad driving article w/apple in the name.
for shame.
Reply to this comment
by Mergatroid Mania May 19, 2009 5:14 PM PDT
I suppose since it's written on the internet it must be true then, right? You believe everything you read?

In this case I happen to agree with Apple. Anything can cause static shocks in dry environments. A class action law suit over static shocks would be the epitome of stupidity and a massive waste of money. Is that the barking of lawyers I hear in the background?
by tech_junky48 May 19, 2009 8:22 PM PDT
Yes, it can happen with any earphone which is designed to have pieces of metal touching your skin. Any decent aftermarket earphone won't use the same "cheaper than an ounce of rice" construction, thus no metal grille and no shock.

As for anyone who says anything can cause shocks...only if it can conduct electricity or has a strong electric field near it (CRT Tv's and Monitors). Plastic doesn't conduct electricity, thus static will be below the "noticeable" level.
by sporter86 May 19, 2009 8:39 PM PDT
I don't agree with Apple nor the person above. I understand physics just fine as an engineer. I also know that I have owned previous iPod earbuds as well as non Apple earbuds and regular headphones and never experienced this shock in the ear until I started using my iPhone headphones. Clearly something changed in the design that had a negative impact on the headphones. I quickly stopped using the headphones and only use them when I absolutely need the integrated microphone included with the iPhone's earbuds.

Clearly Apple screwed up and asking us to spend money to fixed the situation caused by their poor design is a rather disappointing response.
by ZZZZXYZ May 20, 2009 12:58 AM PDT
the more ppl that curse the product, based on the product not doing, what the act owner of the product, is telling the product 2 do - somehow this equates in mathematics =) damn you apple, why cant my product do !!!!!
by egghead1619 May 22, 2009 9:20 AM PDT
@ teck_junky48
Obviously you need a refresher in the fundamentals of electronics. Plastic does not conduct electricity (mostly true), however, it does store a charge quite well. It's the plastics that actually initiate the static electricity and the metal simply provides an escape for that charge. Metal does not have to be touching your skin for electricity to flow, the small gap between your moist, salty skin and the frame or driver of the ear-bud headphones doesn't require a large voltage to ionize the air between and complete the circuit of the plastic housing => your ear => conductive metal => ground or low voltage.

Now, if the entire ear-bud was encased in a non-conductive, the speaker cone was non-conductive and the frame for the speaker cone was non-conductive; then, you might never be subjected to a shock. I'm fairly certain that this is only accomplished by the high-end headphones and in that case, I don't view the slight protection from shocks and the slight improvement in audio reproduction to be worth the typical price hike which at least doubles the price of the low-end.
by ndcart May 19, 2009 4:38 PM PDT
Hate to tell you Apple hater, but this isn't limited to only Apple hardware. This can happen with any of them, especially with ones that have some type of metal on them. Try again.
Reply to this comment
by a13xx94 May 19, 2009 4:47 PM PDT
That was mentioned in the article :-P
Might wanna read first next time before making a comment
by tm_anon May 19, 2009 5:07 PM PDT
@a13xx94

His response was unfortunately needed. Maybe you should read the comments directly above his.
by Mergatroid Mania May 19, 2009 5:18 PM PDT
How does someone writing an article on something Apple says make them an Apple hater? If you're commenting on other comments, you should use the reply to this comment option, not comment on this article.

No wonder you use an Apple.
by Hep Cat May 19, 2009 5:56 PM PDT
I love it. HP's business is off by a fifth, and C|Net still runs with the no-news article that happens to have Apple in the name.
by make_or_break May 20, 2009 11:23 AM PDT
"This can happen with any of them..."

But it DOESN'T. Plastic-housed IEMs using neoprene tips provide a measure of insulation from static discharge. It's easy to be dismissive by saying "any" can have the problem, and be so totally wrong.

This is not to say that this is actually a harmful issue. This is only to say that not all products can be equally grouped into the same boat that Apple's cheap azzed earbuds are in. They chose to use a metal screen on their buds, they've confessed that it has a static discharge issue. They should NOT be able to say "but anyone else's has the same flaw" and use that as an excuse to justify what they're continuing to sell.

Apple fanboyz...your own precious Apple released the statement themselves; obviously THEY thought enough about it to at least say something official. Did you really think that no one should take notice?
by BlitzBoy1120 May 19, 2009 4:40 PM PDT
Wow..this is new.
Reply to this comment
by ZZZZXYZ May 20, 2009 12:39 AM PDT
i bet this has to do with a cursed product! everytime i get out of my mthrs "peace-o-crap" ford escort, i get a sick "lightning-style" shock! but then out of my friends "well-trusted" Mercedes Benz, and well then no shock! (true story...) it has to do with the company, not giving us, what the company, should be giving us!!! so ppl curse the prduct, and the more ppl, that curse the product (all together as one) - THEN THE FREKEN GODS LISTEN!!! the product will then malfunction, shock its users - n, blah blah blah, blah blah ... =( the gig is up apple, give us our fair share - of our fair share, already!

for example. by apple limiting the product, when the product is virtually unlimited - this go make ppl mad, and the more ppl that become mad ( all together as one ) zap! zap! zap! zap! zap!

to my mind anyway, this product has become cursed.
by adamphotographicdotcom May 19, 2009 4:43 PM PDT
I live in Oregon, where we wear a lot of fleece. I can't fold laundry with my iPhone on. I literally get shocked in the ears.
Reply to this comment
by a13xx94 May 19, 2009 4:47 PM PDT
It's fine in New York
by SlimGem May 19, 2009 4:52 PM PDT
It's exactly because of this problem that I make my wife fold the the laundry naked.

I have to think of her well being. Amongst other things.
by Mergatroid Mania May 19, 2009 5:19 PM PDT
Yep, static electricity tends to do that....
by ZZZZXYZ May 20, 2009 12:42 AM PDT
APPLE WARNS OF CURSED PRODUCT!
by wormdood May 20, 2009 4:20 AM PDT
I've been shocked several times when folding laundry. Usually it causes the iPod to reboot (had it happen to both Shuffle and Nano).
by Seaspray0 May 20, 2009 7:10 AM PDT
I like SlimGem's idea, but I think posting it on utube with a video demonstration would be awsome!
by mista77 May 19, 2009 4:56 PM PDT
iShock
Reply to this comment
by make_or_break May 20, 2009 11:24 AM PDT
I think you may be onto something here. Better trademark it before Apple does...
by monkeyfun14 May 19, 2009 4:56 PM PDT
Steve Jobs: It's a feature! Ever feel like your falling asleep in your classes! Well we found the solution every once in a while gives your little ears a 3 volt shot to make sure your wide awake!
Reply to this comment
by kcotham May 19, 2009 6:08 PM PDT
Uh, and there it is, the sophomoric humour of monkeyfun14.
by iloveads47 May 19, 2009 5:17 PM PDT
Thid is clearly part of Apple's mind-control strategy especially with firmware version 3.0.
Reply to this comment
by kcotham May 19, 2009 6:07 PM PDT
*rolls eyes
by Mergatroid Mania May 19, 2009 5:21 PM PDT
Anyone experiencing this problem should be able to correct it by purchasing ear buds with no metal parts on the outside. It's so simple, you'd think even Apple could think of it ;)
Reply to this comment
by Hep Cat May 20, 2009 11:40 AM PDT
Static electricity only occurs on metallic parts? Good to know, but you may want to let the makers of nylon hair combs know.
by jaina8851 May 20, 2009 1:01 PM PDT
Not so. I bought third party ear buds that only contact my ears with a rubber ring, because they're in-ear ear buds, and yet I still got static shocks in my ears all winter long. I thought it was just me. This has never happened to me with any of my old iPods, which used the older style of Apple earbuds.
by ikramerica--2008 May 19, 2009 5:23 PM PDT
Part of the reason for disclosing this is so that customers don't freak out that they are going to be electrocuted, or take their product in for repair when it's not broken. Static shocks of this type will not injure you, either, so while it might be annoying, you don't have to stop using the product. And I suppose "lubing" your ears is a viable option...

Imagine if people replaced their doorknobs every time they got a shock?

Although it does bring to mind the scene in "Office Space" where Ron Livingston dismantles the door handle to stop it from shocking him.
Reply to this comment
by kcotham May 19, 2009 6:06 PM PDT
I love that scene in Office Space!
by sharmajunior May 19, 2009 5:50 PM PDT
Is this shock only from Apple's earbuds???

I use Sony earbuds and never got a shock from them.
Reply to this comment
by kcotham May 19, 2009 6:05 PM PDT
Well, anyone in the Southeastern United States has absolutely nothing to worry about then. The humidity there is often nearly 100%!
Reply to this comment
by Yelonde May 19, 2009 7:16 PM PDT
Really? This is really that bad? I get static shocks from my apple earbuds all the time, but I never really paid any attention to it. Perhaps its time for me to take my safety into consideration.

Nevertheless, almost all the earbuds I have ever used had the same static shock problem. From skull-candy buds to phillips buds, I have always had the static shock issue. I don't think that this problem is specifically an apple-only issue.
Reply to this comment
by shevaberg May 19, 2009 7:16 PM PDT
Well once again apple shows their engineering prowless... form over function.... to keep products lookings they forget to things... reallly.... in how many years of headphones...

Like the overheating video cards... they wont fix the problem... just run the fan at 100 percent all the time...
Reply to this comment
by ikramerica--2008 May 19, 2009 8:01 PM PDT
troll.

but I guess with all that humidity under your bridge, you wouldn't know about static electricity.
by tech_junky48 May 19, 2009 8:28 PM PDT
@ Shevaberg: With the included earphones, apple mainly focuses on raw cheapness, not form.

@ ikramerica: He's not really a troll, just someone who wants to make a negative comment. I agree that the comment on video cards is going too far, but he should be allowed to make a reasonable comment without being called a troll. As for you, I might consider you a fanboy, with your snide remarks to anyone who cares to make a negative comment.
by esteven4 May 19, 2009 7:50 PM PDT
I got shocked dozens of times every day throughout the winter - on my computer (MacBook Pro...), on my Blu-ray player, even off of my bed. Should I sue Apple, Sony, and whoever made the comforter all at once, or in separate cases?
Reply to this comment
by Dalkorian May 20, 2009 8:45 AM PDT
You'll make more in separate lawsuits. And if you take that comment seriously, you are the scum of the earth.
by ScorpioKing1990 May 19, 2009 8:15 PM PDT
This is rediculous. I've never had a static shock from an MP3 player of any kind, ever. This has got to be an issue with Apple's manufacturing process. Most likely this is due to Apple skimping with standards usualy used for electronics and/or headphones.

On a side note....I wonder what getting a static shock to the ear would feel like O_O that must be interesting....
Reply to this comment
by tech_junky48 May 19, 2009 8:29 PM PDT
I think it's mainly because of apple using so much metal in their construction. It builds up static better.
by jaina8851 May 20, 2009 1:02 PM PDT
It feels like any other static shock.
by masterzachy May 19, 2009 8:44 PM PDT
Took them long enough! I got shocked like four times!~
Reply to this comment
by 1g2j May 19, 2009 9:18 PM PDT
This is the downside of having a built in battery for the iPod. You cannot take the battery out and ground it.
Reply to this comment
by Seaspray0 May 20, 2009 7:15 AM PDT
This has nothing to do with the battery.
by Dalkorian May 20, 2009 8:46 AM PDT
Wow, talk about proving you know nothing of which you speak. Nice!
by 1g2j May 20, 2009 10:08 AM PDT
Seaspray0:
My point is when you disconnect all souces such as the power cord or the battery from consumer electronic devices and hold down any button on the main circuit board. You can discharge all the static in the device. So think before you speak.
by kwonyh May 19, 2009 10:31 PM PDT
i also had experienced such a shock at my early days of iPod touch/2nd gen. when put in my pocket, however i don't have such any longer - just with a rubber skin, a little think.

Please note also it was in winter in my early days of iPod touch, during which we see a high dry in Korea; in contrast now i'm at the early summer with high humidity in Korea.
Reply to this comment
by adi_d May 19, 2009 11:12 PM PDT
well, we should all sue Apple for shocking us... and Sony... and Phillips... and the maker of that bed someone was mentioning... and the people we touch in the street or in malls or whatever, who sometimes shock us too (same principle of static electricity...)

hell, we should sue everyone and everything in the universe. i'm sure there are enough reasons to do it if we look hard enough :)

seriously, now... this is the laws of physics in action. you can say maybe that apple should change the design of their devices (earbuds included) so they use materials that are less conductive for the outside shell. but i really like the metal back plate of my iPod nano 3g and even the metal "grills" on my earbuds. i've never got shocked by it, but i hate synthetic clothes and never wear them, so maybe that helped.

PS: i am not an Apple fanboy. I'm a PC :P
Reply to this comment
by Dalkorian May 20, 2009 8:48 AM PDT
Hey look, a PC masquerading as a human!

...

Uh oh, Skynet? Cyberdyne systems 101? Artificial intelligence? KILL IT NOW, BEFORE IT DESTROYS US ALL!

;-) (just kidding, of course)
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