Apple's iPhone wins second J.D. Power award
Apple outdistanced the competition in consumer smartphone customer satisfaction ratings from J.D. Power.
(Credit: Screenshot by Tom Krazit/CNET)Apple's iPhone has won another J.D Power award for customer satisfaction among consumers, after taking the business crown last year.
J.D. Power and Associates released the results of a customer satisfaction study measuring consumer tastes on Thursday, and ranked the iPhone highest among smartphone consumers judging five factors: ease of operation, operating system, features, physical design, and battery function. Apple scored particularly well in everything but battery life, which appears to be a sore spot for iPhone owners.
The iPhone received an overall score of 791 on a 1,000-point scale, ahead of LG's 772 points and Samsung's 759 points. The industry average was 751 points, and overall smartphone satisfaction rose since J.D. Power's last survey in November 2008, it said.
Apple won a similar award from J.D. Power last year for business smartphone customer satisfaction.
Tom Krazit writes about the ever-expanding world of Internet search, including Google, Yahoo, online advertising, and portals, as well as the evolution of mobile computing. He has written about traditional PC companies, chip manufacturers, and mobile computers, spending the last three years covering Apple. E-mail Tom. 
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Is this supposed to be news?
Bottom line, can't stop sucking as a smart phone. LOL.
See this story http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009082
And the majority of iPhone owners seems couldn't care less.
Fascinating, isn't it?
though i must admit the iphone knows how to play its cards well (fad or not)!
wat a joke !
BBs are not only equipped with some of the most well made QWERTY keyboard, their email & messaging interface are also perfectly designed around the keyboard.
So very easy to use, and the efficiency sees no real competitor.
You are so full of crap your eyes are turning brown.
Stop being Steve Job's version of Monica Lewinsky. You are just embarrassing yourself.
In other words, the iPhone has reached critical mass, and it is not going to grow anymore.
Unless the Cult of Steve Jobs goes out and buys a second or third iPhone.
Some major shift away from logic there dude. I mean, how is it only iPhones would suffer with people rejecting smart phones as a category?
That's like saying gas prices are high, so Ford F-150 sales are down.
No, ALL large pickup sales are down.
It's amazing the mental gymnastics iPhone haters go through to send them pathetic zingers, such as the comments to this column. It's truly pathetic. The bottom line is customer satisfaction is higher by far with iPhones. You can point out what YOU don't like about them, and that's legitimate. But to claim they are not worthwhile for anyone because they are not to you is asinine.
it didn't even make the Top 7 which is kind of surprising
As a former Windows Mobile user (once), Blackberry user (twice) and a recent iPhone convert, I'm largely in agreement with the findings. While my old Blackberries' strengths were primarily in email-related areas, the iPhone has overwhelmingly exceeded my initial expectations of how it would fit into my life. I have my server at home streaming music to my iPhone via the SimplyMedia app -- even while I'm driving. The iPhone's Safari browser blows away everything else by a long shot. Its native Map application -- powered by Google -- trumps Google's own Blackberry app, thereby making the iPhone a viable alternative to a dedicated GPS unit in my car. I also use the Motion-X GPS-enabled app to record my cycling workouts on road as well as trail. And I use the LogMeIn app to remotely log in to any of my home or business PCs/servers. The iPhone is the first device I have ever used that truly delivers on the connectivity promise that so many other devices have made. And unlike my previous Blackberries, I rarely need to reset the phone. (Battery pulls on my BB 8700 and 8830 seemed to be a daily occurence.)
Admittedly, my rich experiences with the iPhone can largely be attributed to the quality of the apps, and not necessarily the phone itself. In this regard RIM has hope, once it attains the critical mass of quality apps in its new app store. I do want to see RIM have greater success in the consumer market (and hiring Don Lindsay away from Apple to fill the VP of user experience role will greatly improve their odds). For now, though, the iPhone's umatched level of consumer satisfaction is rightly deserved.
Very good post. The GPS system on my Nokia E71 is much, much, much better than anything that Apple can offer at the moment. Turn by turn and spot on.
http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?id=2008240
Which shows exactly what a worthless survey it is.
Even if my iPhone could copy/paste, I really doubt if I would use that feature much. If people really need to rip the iPhone, pick on it's camera, the one feature that I do wish was better.
Do the other phones offer visual voice mail? That's a feature I didn't even know of yet I use it a ton! All phone should have it.
- by QuetzalcoatlUSA May 3, 2009 11:34 AM PDT
- J.D. Power and Associates must just be a bunch of Apple fanboys. Everyone knows consumers can't be trusted to say what they really like. ;-)
- Like this Reply to this comment
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